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Rated 3.6 out of 5 by 195 reviewers.
Rated 5.0 out of 5.0 by Twickers visit Handy for travelling to Twickenham. Very quiet area for the hotel. November 27, 2014
Rated 4.0 out of 5.0 by Great Service but not the food I have stayed for 15 nights and the service provided by all your teams very simply mind blowing but I cannot say the same about your food. This hotel seriously need to revisit your menu. You should take into account the flavour and interest from different continents and not just Europe or Americas. I'm Asian but I do not get much flavours from Asian food. I had to look for food outside the hotel. November 25, 2014
Rated 4.0 out of 5.0 by consistently good Shepperton Holiday Inn is a busy hotel for business meetings, seminars, Heathrow airport overnight guests, Lego Land families, and business guests. It manages to combine all the needs of these different users groups extremely well. Young and very enthusiastic front desk, bar and restaurant teams really make a difference. The beds and linen are a treat and the pillows are literally a dream. I stay on average 3 times a month I am very pleased to rant on about this 'typical 4* ' hotel that really does punch well above its weight, without punishing your wallet being so close to a number of London facilities Good job team! November 24, 2014
Rated 4.0 out of 5.0 by Greeted by smoke and cigarette butts It is a great pity that the first impression of this hotel is one of smokers standing at the main entrance puffing away, and cigarette butts on the floor. Surely the hotel can provide a smokers room and eliminate the need for children and non-smokers to walk through clouds of smoke. November 18, 2014
Rated 5.0 out of 5.0 by Comfy bed Great customer service, and room thats to a high standard November 14, 2014
Rated 4.0 out of 5.0 by general comment usual good service at HI Shepperton. dinner good value for money. hotel reasonably quiet on this trip which was unusual but pleasant. would recommend to travellers. November 13, 2014
Rated 4.0 out of 5.0 by Great business hotel Friendly staff providing a good service to make my business stays more enjoyable November 11, 2014
Rated 3.0 out of 5.0 by Comfortable bed, room tired and aircon unable to switch off Comfortable bed, room tired and aircon unable to switch off November 10, 2014
Rated 4.0 out of 5.0 by Comfortable room Clean comfortable room, bathroom was in need of refurbishment, Friendly helpful staff, shame the hot breakfast items were all cold November 10, 2014
Rated 2.0 out of 5.0 by No Heating in Room Arrived late to find no heating in my room. The air conditioning was broken and this appeared to have been the case for at least a few days. Can't believe the hotel was still using this room with cold outdoor temperatures. Staff didn't inform me of the heating issue when I arrived and only proposed a heater when I raised the issue the following day. Why couldn't they have been proactive and have left a heater from the beginning? Don't feel appreciated by this hotel despite the fact I stay there often for work. Not the first time my room has had a maintenance issue. Is the policy 'wait until customer complains' before doing anything??? November 10, 2014
Rated 4.0 out of 5.0 A comfortable stay We stayed one night and were generally pleased. This is a pleasant, low-rise hotel, which provided a main staircase to access rooms. This was a boon to my partner, who hates lifts, as we've had to use fire exits for hotels many times! Our room was clean, although the hotel is showing its age a little, especially with the bathroom facilities. However, everything worked well. Provision of sockets was ok, but, like a lot of people nowadays, I'd prefer them to be closer to the bed for mobile devices. It's important to note that this hotel is next to Shepperton Marina, down an unlit lane which is some distance away from the station. The nearest bus stop is a 10 minute walk away, so it's not practical for public transport users. Parking is plentiful, however. November 7, 2014
Rated 3.0 out of 5.0 by Shepperton Hotel Everthing is really good in the hotel ,the first night I ate in the resturant and the food was over cooked dry and hard to eat , they even forgot to order my colleague food and was expensive for want we got with verry small portion,I will never eat there again, the 2no breaakfast food loop warm you woukld get better in the local supermarket cafe. Sports facities very good November 7, 2014
Rated 5.0 out of 5.0 by Great experience A very comfortable and quiet location which enabled good sleep quality!!! The room was everything you come to expect from the Holiday Inn Group........Shear comfort. I look forward to returning to this property again in the future. November 6, 2014
Rated 3.0 out of 5.0 by lovely bed we did enjoy our stay, with friends while visiting London last weekend, staff were very polite November 6, 2014
Rated 4.0 out of 5.0 by Thorpe Park Fright night Stay stayed at the Holiday Inn Shepperton for 2 nights for a break. The check in staff the main reception was rude. We checked in about 4pm. I asked for a free upgrade and this was denied eventhough there was rooms available as we ended up paying for an upgrade as the original double room we were put in was small and dingy. The tables in the bar area were left dirty so when we came down to relax we had to eat on tables with the previous guests rubbish and plates still on there. The hotel itself is in a brilliant location with free access to great facilities such as a steam, sauna, gym pool and jazuzzi. The changing rooms were clean. Overall a great experience other than the rudeness of staff at the main reception and not upgrading us for free where most of the executive rooms were empty. November 3, 2014
Rated 2.0 out of 5.0 by Family trip to Chessington Arrived at the hotel late Friday night looking forward to Holiday inn's usual qualities. Disappointed though, the sofa bed was not made, the hotel is dated and worn. But we enjoyed breakfast though. October 29, 2014
Rated 5.0 out of 5.0 by Good Facilities and Friendly Staff Good facilities and friendly accommodating staff. Ideal for a business stay. October 23, 2014
Rated 4.0 out of 5.0 by A pleasant place to stay. The hotel is located close to pubs and amenities but is tucked away in a quiet backwater close to the river. The building and decor are slightly "60s" but there is plenty of secure parking and no noise at night. The rooms are a good size and well appointed. The beds are very comfortable. The staff are welcoming and efficient. October 20, 2014
Rated 1.0 out of 5.0 by Despressing and out of Date I stayed here for a week with work. I really wasn't impressed. I found the room to be really depressing, tired and out of date. I ordered Room Service and my fruit platter was definitely not edible, the fruit was seriously 'gone over'. The internet was an expensive add on and was more than a little temperamental. However there was very little other option and mobile phone reception and 3G was beyond poor. Usually you would pick something like this for Value for money however I would say it was very over no advantages as far as I can see.... October 16, 2014
Rated 5.0 out of 5.0 by Great service and facilities An excellent stay. Facilities are great as are the staff. The room was comfortable (but bathroom could do with a refresh) and very quiet, so good sleep was had. October 7, 2014
Rated 3.0 out of 5.0 by Comfortable but noisy breakfast The overall hotel was excellent for cleanliness and comfort, but we obviously chose the wrong weekend to stay as there were people from six conferences also staying which reduced breakfast time to a noisy shambles, so recommend to check first before you book. September 25, 2014
Rated 2.0 out of 5.0 by Below Average Breakfast service was very poor. We ordered freshly fried eggs as invited on the menu but they arrived stone cold and we returned to the buffet for warm but overcooked fried eggs on display. Asked for Worcs sauce to add to tomato juice but long delay before it was supplied September 25, 2014
Rated 5.0 out of 5.0 by Great staff and facilities Great staff and facilities. High standards of service, friendliness all round. Facilities esp pool/gym / sauna great September 23, 2014
Rated 4.0 out of 5.0 by Good facilities, friendly staff but isolated location This hotel provided most of what I would expect from a Holiday Inn. The pool and surroundings were good although some of the pool was roped off for swimming lessons on both nights of my stay. It's about 3 miles' drive to Walton on Thames so unless you're happy with this you'll probably have to eat at the hotel. September 15, 2014
Rated 1.0 out of 5.0 by Disapointing Bed Small, dirty water left in bath, breakfast not available till 7.30, staff in charge of breakfast extremely rude when i said i wanted to put the breakfast bill on my overall bill of all the IHG hotels i stay in world wide the one in my own country was totally disapointing September 11, 2014
Rated 5.0 out of 5.0 by Perfect business hotel Friendly and very efficient staff. Quick and easy check in September 8, 2014
Rated 3.0 out of 5.0 by Cold room The room was cold and small. I have been provided with a radiator to rise the room temperature. September 4, 2014
Rated 5.0 out of 5.0 by Great location and facilities Highly recommend this hotel. Easy access to motorway, close to London but feels like the country September 2, 2014
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