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Rated 3.7 out of 5 by 461 reviewers.
Rated 1.0 out of 5.0 by Worst Holiday Inn As a Spire Elite member I use IHG hotels around the world. I use IHG because you know what to expect and they offer acceptable value for money. Unfortunately this definitely is not the case Shepperton even though I reserved the room on points ! After parking the car I then dragged my suitcases all the way through the hotel from one side to the other to find reception and then dragged them all the way back to find the room. I was offered an upgrade to a suite which I thought was good news - until I got into the suite. The furniture was very worn, the windows were filthy, the bath was stained, the toilet lid was broken, the bathroom floor was dirty, the TV remote didn't work and a couple of bulbs did not work so nothing could be seen at night. We went to the restaurant. The waitress was very pleasant and tried her best . First of all a table had to made up for us (there was only 1 other person eating in the restaurant). We ordered some drinks and 10 minutes later they were delivered to the table, The food was very average and my gammon steak was burned on one side . I have seen other people write "worst Holiday Inn ever" in reviews and I have treated these responses with some scepticism. But with the Holiday Inn Shepperton it truly is the worst IHG hotel I have stayed in in over 20 years and DESPARATELY needs a complete refurbishment. I will continue to use IHG hotels as this, I'm sure, is just a one off - but something needs to be done with this one or remove it from the Holiday Inn franchise. And its close to IHG HQ June 21, 2016
Rated 5.0 out of 5.0 by great service I recommend to anyone, great service and clean and quiet bedrooms June 20, 2016
Rated 3.0 out of 5.0 by Stay was very underwhelming 2 day business conference. Lunches were completely average, very little choice. Dinner was a very good standard and the service was exceptional. Conference room smelled very damp. June 20, 2016
Rated 5.0 out of 5.0 by lovely hotel and grounds We stayed after a day at Chessington Zoo. there were 8 of us in total, 6 adults June 15, 2016
Rated 5.0 out of 5.0 by Another good stay Having stayed here a few times last year and have at least 3 more visits this year, this hotel and the staff make it a pleasant stay. Good service, pleasant atmosphere, would recommend to work colleagues. June 13, 2016
Rated 2.0 out of 5.0 by Excellent restaurant staff - let down by bedroom quality We recently stayed in the Holiday Inn, Shepperton to visit Chessington. We requested a family room with separate beds for our girls and were told we would have to pay to upgrade to an executive room to accommodate the extra bed. We did this, received confirmation of the set up, and still arrived after a long day in the park to only 1 extra bed in the room. This was eventually rectified after a call to reception with no apology, but when the extra bed was 'squeezed' into the 'so called' executive room, we could hardly move around the room it was so cramped! The whole room was very tatty, if this was an Executive room- I wouldn't have wanted to have seen their standard rooms! The carpets were very tired, June 8, 2016
Rated 4.0 out of 5.0 by great staff Stay at the hotel weekly, the staff are great. Always happy to help, service is excellent... they even remember I like a large dry white wine with my dinner... ! Well done. June 6, 2016
Rated 3.0 out of 5.0 by For a short stay The hotel is now looking tired and in need of refurbishment. The food is poor and very over priced. Staff are friendly and efficient and the hotel is in a very pleasant area. The standard of the rooms are now starting to look dated and tatty. In my room the air con didn't work. The hotel was noisy - but I put this down to a number of families staying there with young children. June 6, 2016
  • 2016-06-29 T23:12:37.518-05:00
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