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Rated 3.6 out of 5 by 184 reviewers.
Rated 3.0 out of 5.0 by Shepperton Hotel Everthing is really good in the hotel ,the first night I ate in the resturant and the food was over cooked dry and hard to eat , they even forgot to order my colleague food and was expensive for want we got with verry small portion,I will never eat there again, the 2no breaakfast food loop warm you woukld get better in the local supermarket cafe. Sports facities very good November 7, 2014
Rated 5.0 out of 5.0 by Great experience A very comfortable and quiet location which enabled good sleep quality!!! The room was everything you come to expect from the Holiday Inn Group........Shear comfort. I look forward to returning to this property again in the future. November 6, 2014
Rated 3.0 out of 5.0 by lovely bed we did enjoy our stay, with friends while visiting London last weekend, staff were very polite November 6, 2014
Rated 4.0 out of 5.0 by Thorpe Park Fright night Stay stayed at the Holiday Inn Shepperton for 2 nights for a break. The check in staff the main reception was rude. We checked in about 4pm. I asked for a free upgrade and this was denied eventhough there was rooms available as we ended up paying for an upgrade as the original double room we were put in was small and dingy. The tables in the bar area were left dirty so when we came down to relax we had to eat on tables with the previous guests rubbish and plates still on there. The hotel itself is in a brilliant location with free access to great facilities such as a steam, sauna, gym pool and jazuzzi. The changing rooms were clean. Overall a great experience other than the rudeness of staff at the main reception and not upgrading us for free where most of the executive rooms were empty. November 3, 2014
Rated 2.0 out of 5.0 by Family trip to Chessington Arrived at the hotel late Friday night looking forward to Holiday inn's usual qualities. Disappointed though, the sofa bed was not made, the hotel is dated and worn. But we enjoyed breakfast though. October 29, 2014
Rated 5.0 out of 5.0 by Good Facilities and Friendly Staff Good facilities and friendly accommodating staff. Ideal for a business stay. October 23, 2014
Rated 4.0 out of 5.0 by A pleasant place to stay. The hotel is located close to pubs and amenities but is tucked away in a quiet backwater close to the river. The building and decor are slightly "60s" but there is plenty of secure parking and no noise at night. The rooms are a good size and well appointed. The beds are very comfortable. The staff are welcoming and efficient. October 20, 2014
Rated 1.0 out of 5.0 by Despressing and out of Date I stayed here for a week with work. I really wasn't impressed. I found the room to be really depressing, tired and out of date. I ordered Room Service and my fruit platter was definitely not edible, the fruit was seriously 'gone over'. The internet was an expensive add on and was more than a little temperamental. However there was very little other option and mobile phone reception and 3G was beyond poor. Usually you would pick something like this for Value for money however I would say it was very over no advantages as far as I can see.... October 16, 2014
Rated 5.0 out of 5.0 by Great service and facilities An excellent stay. Facilities are great as are the staff. The room was comfortable (but bathroom could do with a refresh) and very quiet, so good sleep was had. October 7, 2014
Rated 3.0 out of 5.0 by Comfortable but noisy breakfast The overall hotel was excellent for cleanliness and comfort, but we obviously chose the wrong weekend to stay as there were people from six conferences also staying which reduced breakfast time to a noisy shambles, so recommend to check first before you book. September 25, 2014
Rated 2.0 out of 5.0 by Below Average Breakfast service was very poor. We ordered freshly fried eggs as invited on the menu but they arrived stone cold and we returned to the buffet for warm but overcooked fried eggs on display. Asked for Worcs sauce to add to tomato juice but long delay before it was supplied September 25, 2014
Rated 5.0 out of 5.0 by Great staff and facilities Great staff and facilities. High standards of service, friendliness all round. Facilities esp pool/gym / sauna great September 23, 2014
Rated 4.0 out of 5.0 by Good facilities, friendly staff but isolated location This hotel provided most of what I would expect from a Holiday Inn. The pool and surroundings were good although some of the pool was roped off for swimming lessons on both nights of my stay. It's about 3 miles' drive to Walton on Thames so unless you're happy with this you'll probably have to eat at the hotel. September 15, 2014
Rated 1.0 out of 5.0 by Disapointing Bed Small, dirty water left in bath, breakfast not available till 7.30, staff in charge of breakfast extremely rude when i said i wanted to put the breakfast bill on my overall bill of all the IHG hotels i stay in world wide the one in my own country was totally disapointing September 11, 2014
Rated 5.0 out of 5.0 by Perfect business hotel Friendly and very efficient staff. Quick and easy check in September 8, 2014
Rated 3.0 out of 5.0 by Cold room The room was cold and small. I have been provided with a radiator to rise the room temperature. September 4, 2014
Rated 5.0 out of 5.0 by Great location and facilities Highly recommend this hotel. Easy access to motorway, close to London but feels like the country September 2, 2014
Rated 4.0 out of 5.0 by Couple of bad apples in an otherwise fresh fruit bowl! Lovely hotel,welcomed as priority members.Nice relaxing break.Overall good.A couple of staff let it down.The guy on the swimming pool reception was totally disinterested in even smiling or passing the time of day with us.He only grunted five words in two days " Sign in" and " Want a towel?" The restaurant manager came a close second for bad customer service by refusing to let us sit at a quiet table by the window because they were set for four and there was just two of us and then glared at us the whole time after shouting at us when we didnt move.Can understand this if the place had been full of people in groups of four but the place was half empty.The pregnant lady who checked us in was wonderful and so was the night porter Such a shame to have a couple of bad apples in an otherwise fresh fruit bowl! September 1, 2014
Rated 5.0 out of 5.0 by great service and good pool stayed in august for thorpe park visit for our daughter and had a great couple of nights ,staff very helpfull , swimming pool was great and food good August 31, 2014
Rated 3.0 out of 5.0 by Pleasant stay only let down by a lack of customer service from reception I arrived with my children on Thursday for a relaxing day in the Hotel prior to taking them to Thorpe Park on the Friday. Upon arrival I was 'sold' a breakfast on the basis that kids eat for free. I was asked my kids age and then told that at 15 and 12 they would qualify for the deal. I paid my £10 for the 3 of us to eat and retired to my room. Later on that day I returned to front desk and was told by the same receptionist #in front of other guest waiting to check in# that the information I had been given earlier was incorrect. I was informed it was in fact only children under the age of 13 that ate for free and as such I would now have to pay another £10. I obviously wasn't happy and cancelled the whole thing! A shame as it took the gloss off what would have otherwise been a good stay. August 30, 2014
Rated 5.0 out of 5.0 by Excellent There for 3 nights in August. Nice hotel in quiet setting Executive room 253 Very spacious Bed extremely comfortable Adequate bathroom Hotel very clean and staff helpful Could do with mirror above desk Would recommend hotel and return August 30, 2014
Rated 4.0 out of 5.0 by Nice garden Hotel Nice dignified Hotel. The lobby overhead lighting needs a feature lighting fixture. The multi shades do not create an ambiance. The lobby is a little spartan and needs some luxury. Invading guests should not cause a major back up in rate of service in the dining room. It is our third time staying and we will be happy to visit again. My wife says she loves the Hotel but not the Hullaballou. August 28, 2014
Rated 5.0 out of 5.0 by Friendly staff and excellent staff Reception staff were excellent, even though we arrived a bit early than the check in time the room was ready , explained everything very professional and friendly. We were in Room 257, it was comfortable, and clean. Restaurant staff were very helpful, and was one Trainee staff who was very professional as well. Nice and quiet . August 23, 2014
Rated 3.0 out of 5.0 by great bed and attractive sports enter Stayed before at Shepperton.Car is a necessity but restaurants shops and a giant Tesco are 10 minutes away.Room a little small for 2 adults and an 9 year old but we managed.Plenty of car parking space and very convenient for Thorpe park,Chessington,Legoland etc. Breakfast is good but at £15 if you dont pay in advance too expensive,Tesco will do it for £4 a head. Sports center good for exercise and swimming and bar service attractive.Staff could be a bit more welcoming. August 17, 2014
Rated 4.0 out of 5.0 by Good location One of the better "older H.I.'s. Very impressed with the meal deal in the restaurant - 2 course for 2 with 2 glasses of wine for £29.99 Fully expected poor portions and quality but very pleasantly surprised. Recognised as a Platinum member, no upgrade available but extra ints offered and they left me the usual Platinum goodies in my room, nice touch. August 16, 2014
Rated 2.0 out of 5.0 by HI - London Shepperton Overall feeling of hotel from outside and in - is that the hotel is getting a little 'tired' and could do with a good refresh August 14, 2014
Rated 2.0 out of 5.0 Comfortable bed It was nice to have the choice of the quality of the pillows. I needed to have an extra blanket - it would have been nice to have this left in the room and not to have to ask for it. It appeared promptly, but was merely a second duvet. August 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Welcoming, friendly and helpful staff.. Wide variety of breakfast choices.. Amenities like swimming pool, sauna and steam room are all free to use. August 10, 2014
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