Rated 3.0 out of 5.0 by Dsta9197 Nice pool.
Pool, gym, sauna, steam room & jacuzzi all good, clean & tidy, unfortunately that's where it stopped.
Rooms very basic indeed, tiny tv with 4 channels that didn't work properly. Decor very dated, hotel smelt like a retirement home, bathroom the size of a postage stamp.
Restaurant was ok, service ok, meals were ridiculously large, I ordered fish & chips & 2 huge pieces of fish in batter & chips turned up, what a waste of food, 1 piece is ample for 1 person.
I don't expect the red carpet treatment, but wasn't recognised at all for being a platinum priority member.
I'd forgotten my charger to for my iPhone, I asked at reception if had a charger either in lost property or something they could provide, the receptionist didn't even look, she just said no.
I used 20,000 of my points to stay here, & if being honest wouldn't stay again.
October 4, 2012
Rated 5.0 out of 5.0 by CSD1 Relaxing Break
Our overall experience was excellent. We enjoed a delicious meal (a little expensive) but well cooked and presented. The bar staff let it down slightly. We also decided to go for a walk and were disappointed that you couldn't walk along the river. The Hotel itself was very clean and we had a great relaxing stay.
September 18, 2012
Rated 5.0 out of 5.0 by Dixie23 Good value hotel
Did not expect too much from such an affordably priced hotel in the London area, so was pleasantly surprised by the location and surrounding grounds. The staff were efficient and extremely helpful - the room was well decorated and spotlessly clean. Buffet breakfast was reasonably priced with a good selection of hot dishes, cereals, toast and croissants.
We chose this particular Holiday Inn because of its proximity to Hampton Court which was the prime reason for our visit to London but we also enjoyed exploring the surrounding area.
This hotel was a good base for a very pleasant weekend.
September 11, 2012
Rated 5.0 out of 5.0 by BigJon Theme Park retreat
We spent 2 nights here as we were taking the kids to Legoland.
After a long drive down from Leeds, it was nice to be able to chill in the pool and unwind.
The special meal for 2 offer with kids eat free was really good value at £30 for the 4 of us and ended the first day nicely.
The room, was comfortable and clean albeit a little small for 4 when the sofa bed is used.
Overall this is a great base for exploring all the theme parks in the area, good value, comfortable and with the added benefit of steamroom and sauna when you want 1/2 hour without the little darlings :-)
September 4, 2012
Rated 4.0 out of 5.0 by Buckers582 Holiday inn made the visit
After a dissapointing trip to thorpe park we made use of the Gym, swimming pool and sauna/steam rooms. Although a tad small all were a great way to relax at the hotel and made up for the bad day out.
Only downside would be the price of drinks in the bar area were very steep but i guess thats normal in this part of england.
September 4, 2012
Rated 1.0 out of 5.0 by lizzie59 Avoid if possible
Problems with the online booking which the staff were unwilling to resolve at check in - had to be resolved the following morning which meant I left late and was late for my meeting.
Stay was not logged as qualifying for my Priority Awards (although it was booked as fully flexible and amended to Advanced booking which have always qualified for points elsewhere)
Fully flexible rate appeared to have been changed to 'cannot be cancelled or changed' for the Olympics - sharp practice.
September 2, 2012
Rated 4.0 out of 5.0 by PlatinumWhat Reflection on my stay.
As a positive the overall experience was good. I have also stayed at Holiday Inn in Cambridge and Oxford on several occasions and I am constantly amazed that in a hotel of this status the menu is standard, remaining exactly the same for a considerable amount of time.
I am a Platinum Priority Card Holder and at NO time was this recognised, which makes me wonder what on earth is the point of a scheme whereby having over 85,000 points offers one absolutely NOTHING compared to someone with no points. I am afraid I can only conclude the set up is a bit of a joke. I don't expect to be treeted like royalty, but if I was to travel First Class I would expect something different to economy. I think I will cash my points in and then not bother in future.
July 21, 2012
Rated 3.0 out of 5.0 by Ahnagi Element of care - missing
I arrived 02 days in advance of plan, was given a executive room, which was good stay. Later on, they moved to normal room, where troubles start.
Internet does not work, besides repeated requests to handle between hotel and swisscom. The hotel expect guests to resolve the services, which is not a good gesture. I was asked to follow up with swisscom myself, so it took quite some time to try and figure out the issue, which never got resolved. The hotel management took little but no interest.
I have priority club membership, but no honor given to my membership. I requested repeatedly to shift back to executive room, but the answer was simply no as I could see that there are no efforts being made.
The room service food requests came almost 30 to 40 minutes late, as there were loads of guests to serve. I am not sure if this is a excuse in services industry sector!
The news paper service to rooms was only followed for 02 days, and overall experience was really not good.
July 16, 2012
Rated 5.0 out of 5.0 by Chrisb1 Very good in every way
Was pleasantly surprised when we arrived here. The hotel is situated down a very quiet lane of the beaten track.
The room was very clean and well appointed.
Had evening meal served by attentive staff with a nice feel about the place. Breakfast was just as good.
All in all a very nice place.
July 12, 2012
Rated 5.0 out of 5.0 by keshav Good Service
The service from staff was very prompt. The stay was like home away from Home.
July 10, 2012
Rated 3.0 out of 5.0 by Blip not as good as other holiday inns
We have stayed at many different Holiday Inns and always found them very good. However we didn't feel the Shepperton Inn was as satisfactory. The room was quite cold and the staff were not very helpful.
July 10, 2012
Rated 5.0 out of 5.0 by tilly family weekend
Really great hotel with lots of space and facilities. Its great value on the weekends and we have been back a few times. Near to the river too.
July 10, 2012
Rated 4.0 out of 5.0 by Valerie4 Good location and friendly staff
We had occasion to stay at this hotel when our son and his partner were heading off to Australia to live for a while. We all had a nice dinner and drinks in the evening and the hotel arranged for a taxi to the airport the following morning. A good alternative to those more impersonal hotels nearer the airport.
July 10, 2012
Rated 4.0 out of 5.0 by SueP Comfortable stay, secluded location
We stayed at Shepperton, we traveled by car and I am glad I did as it is a little out of the way. That said it suited our needs so were pleased with the location. We used the leisure facilities but did not use the restaurant so cannot comment on it at all. Overall it was a pleasant stay and would stay again.
July 10, 2012
Rated 5.0 out of 5.0 by tyremanku Rooms with great views
I have stayed at this hotel many times the rooms are big sfatt great the breakfast is second to none I have said to many friends it's a great pleace to take the family away for a long weekend the park is next door, the rooms are big and very comfortable 10/10
July 2, 2012
Rated 1.0 out of 5.0 by ppat25 Worst of its kind Experience
I got my first experience on why we should not just trust the brand name. It started with the check-in. They had no information on my arrival although I booked using my office portal. The surroundings are so dull and there is no eateries nearby and we have to depend on the Hotel food only. The Hotel staff are not very friendly and theyexpect tips everytime they serve. The rooms are dingy and are not worth what they are charging. On the top of all this, although I had provided the Hotel staff my Priority Club membership details, they failed to update in the database and I could not get the poits for this stay !!
I lost all trust with Holiday Inn Hotels in the UK, while experience in India and the US ave been really good.
I have avoided Holiday Inn Hotels after my eperience in the UK.
June 27, 2012