Rated 3.5 out of 5 by 96
Rated 4.0 out of 5.0 Good Hotel - Great Staff
My two day stay was very good, the room was clean, comfortable and quiet, two members of staff stood out as being efficient, polite and attentive, I'd give Agata and Barbara a pay rise!!
June 6, 2013
Rated 4.0 out of 5.0 by Tes1357 Great stay
Our room was clean and the staff were helpful and friendlyand the leisure facilities were really good.
The only negative comment we have is that the service in the restaurant could have been better in regards to clearing plates and not leaving such a long gap between finishing main course and asking if we wanted dessert.
June 3, 2013
Rated 1.0 out of 5.0 by Andy99 Worst HI I have stayed in
The car park could not be further from Reception and finding reception wasn't easy. The receptionist had a very off-hand manner and clearly considered guests to be an inconvenience. The room was tatty - wallpaper hanging off the wall, a sofa that faced the desk, which when moved to face the TV showed that it had not been cleaned under this century, and that is not an exaggeration. The room was generally dirty. From the bar menu I ordered the chef's omelette with two fillings, cheese and mushroom, and a salad but the barman kept saying I could only have two fillings. He seemed to think the salad was a filling for the omelette. In the end I had to read the menu to him. The hotel signage is poor, particularly when the receptionist's directions were 'round the corner and down the corridor', because there were three corridors. In the end I cancelled the second night's stay and went elsewhere. I have 1 million loyalty points with IHG but I will not staying in this hotel again!
May 29, 2013
Rated 1.0 out of 5.0 by yachtprojectsPhil I have to say I can not recommend this hotel based on this stay
I am a Platinum Elite member, ie I stay in your hotels for about 1/6 of a year for the last two years.
I book the hotel, ask for a room with a sofa bed as I have a bad back at present and we can not sleep in same bed as I toss and turn a lot.
Arrive at hotel, met by a very young guy who is reasonably efficient but is unable to add a bonus set of points we have a physical voucher for. Note, he doesn't ask his supervisor for assistance just says " do it at check out" The room he gives us is a premium room BUT has no second bed or sofa bed.. I return to reception and ask for another room.. a few moments later i get the new keys etc and go to the room: Ha, Non premium room and no extra sheets or bedding one towel and no shower gels, shampoo etc. I call house keeping and get someone that speaks little English.. we had to go out to a function so left after getting changed and showered. ( Still waiting for the bedding BUT we did get one extra towel left outside the room door on the floor, no shower gel or shampoo) When we returned at 0200 it was all too hard to ask again...so we simply may as well stayed where we were originally; Breakfast: We thought it was included in room rate and when we got there the buffet was only half laid out at 0930. So coffee, toast and a yoghurt was the order of the day. As we were leaving we heard the young lady who has asked us our room number say to an incoming guest " Let me know if you want a hot breakfast and Ill get cook to make it" That offer was never made to us.. So then at check out there is 30 quid on the bill for breakfast ( pretty top end of for two coffee, 4 bits of toast and 2 yoghurts) and, she could still NOT put the bonus points on for us from our voucher or modify the bill in regard to the breakfast as she didn't know what to do or how to do it. Again no supervisor called etc. It's all well and good getting cheap foreign labour BUT you do need to train them or at least have them understand basic English ( in England)
Thus in essence I am very disappointed in the service, room and experience of the stay. Unfortunately we will need to use this place often in the next few months as we did secure a client in the area that night and have new work forthcoming. If we can find an alternative we will unless someone reads this and puts something to rights...
May 23, 2013
Rated 3.0 out of 5.0 by Tgirl Not the best holiday
My family and I stayed 2 nights. When we arrived we were given directions to the room and that was all. Won't be recommending it!!!
May 17, 2013
Rated 5.0 out of 5.0 by JohnandDawn Returning happy customer
I use this hotel all the time through work, and took my Wife for our anniversary - pleased to say she was impressed; the staff were courteous and helpful, we were offered an upgrade, we enjoyed the leisure facilities and bar including an excellent meal in the restaurant. Despite there being 2 rugby teams staying during our first night and a Wedding during the second, the hotel ran smoothly and there wasn't any untoward behaviour, even breakfast was a nice efficient experience. This hotel is smart, modern, and a lovely place to stay, and ideal for visits to Hampton Court & Kew. Also there are some nice walks available along the adjacent river Thames. Highly recommended, we will be staying here again before not too long. Thank you all at HI Shepperton!
May 8, 2013
Rated 5.0 out of 5.0 by Birdie11 Would be very happy to stay here again
My husband and I stayed here over night for a family wedding and were extremely happy with what we found after reading some negative reviews from other people who were either expecting 6-star plus accommodation or just get a buzz from being needlessly negative.
We found the staff from Reception, the serving staff at the wedding reception and the staff at breakfast to be very helpful, efficient and polite. Oh, I must say the breakfast here is excellent!
The bed in our room was comfortable and the whole room and bathroom were clean. Why do people keep going on about the air conditioning? Ours was on and it merely 'purrs' compared to some we have put up with around the world.
Another thing I liked was the fact that this hotel is in a peaceful location
I thoroughly enjoyed our short stay ..... pity it wasn't for longer.
May 4, 2013
Rated 3.0 out of 5.0 by alwayslearning Regular customer, poor experience the last two stays
As a platinum member I frequently stay in the complete range of IHG hotels through out Europe, in particular I stay at Shepperton Holiday Inn every few weeks on business as its location is suited to my meeting venues.
The hotel has a pleasant and airy bar and lounge area, the menu has a good variety and the food is always well prepared and served promptly. The service in the bar/lounge area is very good, with the team there being very diligent and helpful.
My last two stays have been spoilt by a common, amongst other reviewers, problem.
During my stay a few weeks ago, when the weather was cold, the air conditioning system was so noisy I had to turn it off to get some sleep, this left my room in the morning freezing, then last week the weather was warm and sunny the system would not cool the room despite my best attempts to change the settings etc on the thermostat. The room was a balmy 24 deg C when I awoke..not nice.
Come on Shepperton owners/management make the investment to upgrade/mend the system sorting out an otherwise good hotel
May 2, 2013
Rated 4.0 out of 5.0 by Niranie GOOD HOTEL
Good value with Corporate Discount. Upgraded. Priority Club member benefits applied correctly. Location is fine. Facilites are good.
April 30, 2013
Rated 5.0 out of 5.0 by toffee03 good staff
great time with my children good staff good food and very helpfull .
April 21, 2013
Rated 5.0 out of 5.0 by catndan1 good birthday
We went to thorpe park and stayed the night here for daughter birthday. Excellent pool and spa. Room was large for FAMILY. Good location from theme park.
April 13, 2013
Rated 2.0 out of 5.0 by Megsy no hot water
booked 2 rooms on rewards points, arrived 20:00 and had to be out at 05:25 for flights from Heathrow.
Check in was very quick and efficient, used the pool before it closed which was nice before bed
Unfortunately although we got our alarm call there was no hot water in either room. staff opened up a third room next to us but that was the same.
When we checked out the reception said the hotel was only slightly occupied and it took 15 to 20 mins for hot water to come through. A poor system and completely ruined the stay and we left after cold showers and fairly unhappy
April 6, 2013
Rated 4.0 out of 5.0 by EOPM Poor Breakfast experience
breakfast was a disaster on at least one day of our stay. other days were also below the standard you expect at £10 per head.
Tables were not cleared, and on one day, milk, teaspoons, bread, fruit and tea bags were all empty! Staff did not appear too concerned and replacement items were a long time coming.
Reception staff were not particularly welcoming, and seemed to do the job adequately but not enthusiasticly. Not too warm a welcome, and such obvious things as breakfast times were not explained. There was also a lack of information about Hotl services within the room.
April 6, 2013
Rated 1.0 out of 5.0 by spoooff bad experience
got there last thurs night,sauna out of order,room,couldnt turn heat up without it making a load noise so left it low and wished bed quilt was thicker to compensate or at least there would be some extra covers in wardrobe but nothing there .went to sleep ok but then heating starteted squealing between 3am and 3-30 am then went back to sleep until heating started squealing again at 6-30am,so gave up on sleeping and got up,decided to then go and have a self serve breakfast only to be told because it was quiet it would be brought out on a plate so gave up on that ,we were off to london for the day and another night stay but because of no sleep through the loud heating we cancelled 2nd night and instead had our day in london with a then tiring drive home until after midnight .was hoping to see a westend show but had to give up on that with the long drive just so we could have a good nights sleep,also when we booked we asked for adjoining rooms,maybe that wasnt available but the reception didnt even acknowledge that they had even read the request,we stayed here 2 years ago and everything was fine then but these things spoilt our weekend away this time
April 5, 2013
Rated 3.0 out of 5.0 by Craigo Good Facilities but Noisy Air Con
A good hotel with good facilities (gym, pool, bar, restaurant) but some of the rooms are a bit cold and the air con is very noisy throughout the night even when it's completely turned off.
No benefits for Gold/Platinum Priority Club members.
March 20, 2013
Rated 1.0 out of 5.0 by Jinty69 I wouldn't willingly stay here again
What a disappointment this stay was and thank goodness it was only for one night. From check-in onwards, it was unimpressive (despite being quite nice-looking on the outside and having some spacious public spaces). There was no acknowledgement WHATEVER for Priority Club membership, let alone for our well-earned Platinum Status. Documents weren't ready. The lift was several corridors away from the Front Desk. The corridors themselves were tired and had a distinctly unloved appearance. Our room was quite small but at first glance had everything we needed. However, on our arrival it was FREEZING and improved very little when we turned on the heating, which kept switching itself off. I have NEVER been so cold overnight in an IHG room, constantly waking up with the cold, and felt quite sick in the morning. Two lights in our room did not work (one had no bulb!). Despite having asked the front desk to have these fixed in our several hours' absence from the hotel, nothing had been done when we returned. We asked again. Eventually a pleasant maintenance man appeared and was able, after two attempts, to fix ONE light. The other lamp proved in the end to be, apparently, unfixable. There was only one double electrical socket available for use, at the opposite end of the room from the kettle! There were two large bits of dirty-looking fluff in the bath. At check-out, we expected the usual 'We hope you had a pleasant stay' but no such luck. Just an abrupt 'Room number? There's no bill.' (we were staying on a Reward Night). Oh, and if you value your car's tyres, you should know that the long approach track from the main road is seriously rutted and full of large deep holes - some at least 30 - 40cm wide. Where praise is due after our many IHG hotel stays - and we are leisure travellers - I ALWAYS give it fullsomely, as I should. Pity that the Shepperton Holiday Inn was just not up to scratch.
March 12, 2013
Rated 1.0 out of 5.0 by Daveh21 would I stay there again
yes I would stay there again nice place good staff
March 8, 2013
Rated 1.0 out of 5.0 by jary8 Platinum Ambassador - Not recognised here
Well on arrival, checked in, asked about the complimentary upgrade for platinum ambassador status. Receptionist said that executive room could not fit the extra beds in easily. When I asked about a suite, she said "that will cost £50 more". that's amazing when the hotel is almost empty, I booked for four, however took the original room. Room is very tired, bath has been re-done and looks really awful, toilet seat needs replacing and it wobbles. Hairs found around bath and sink area. Yet again, only one bottle of water, two cups for four . The room. Priority club ambassador normally means something, but it appears here that there are no extra benefits. When a hotel, is by no means full, an upgrade should not need to cost. Tidy, clean rooms would be nice. Room cold over night. None of us had a bath as it looked just disgusting, dirty shower head, dirty overflow, with black gunge in. Really thought , that being where it is, it would be a nice hotel. What a shame, it could do a lot better.
February 13, 2013
Rated 2.0 out of 5.0 by handy72 Cold and dated rooms, confused reservations
The first room I had was extremely cold, so I swapped into a second room which was slightly better.
Despite being a Platinum PC, I wasn't offered any upgrades or amenities. Upon checkout, the bill was confused with a booking I cancelled a week previously.
January 24, 2013
Rated 5.0 out of 5.0 by Duffy13 Great hotel
Great stay here, we sTay regularly and highly recommend, could just do with a fillet steak on the menu :)
January 21, 2013
Rated 1.0 out of 5.0 by pauljd awful management
Management of this hotel not good wanted to pass blame to head office rather than accept responsibility.
January 20, 2013
Rated 3.0 out of 5.0 by Libby62 Explanation for fair comments cold room and tepid water for shower
Our bedroom was cold and we had no way of increasing temp as it was centrally controlled staff very good at trying to increase heat. When getting ready for wedding at midday went to have a shower and the water was tepid very disappointing to have unpleasant shower , I feel the least you can expect is hot water and warm room at any time of day. Therefore difficult to relax
January 18, 2013
Rated 4.0 out of 5.0 by Tez71 Weekend at Shepperton
Staff on reception helpful
Room laid out well and comfortable having different types of
pillows I.e. Hard or Soft good idea.
We found our evening meal in the restaurant good value for
money. Breakfasts also were well cooked and good value.
The two ladies that attended us at table were very pleasant and
would recommend as a base for this area.
Mr & Mrs Lockwood (Cambridgeshire)
January 15, 2013
Rated 4.0 out of 5.0 by Azolnai Great rooms can be noisy
I'm on long term stay (3 nights/week for up to a year) and the rooms are well appointed. , but neighbours can be noisy and walls appear to be paper-thin. Staff intervened however, and their response in case of missing items (coffee, soap) is prompt & courteous. Rooms can be a challenge to keep warm but bed covers are good, and water pressure drops in the rooms farther out and up in the wings. Restaurant staff is superb, being prompt and friendly, yet unobtrusive and effective. For long term stays rich food can be an issue but the menu is varied, light and affordable. Gym/swim facilities are however overwhelmed by their popularity. Good location and I can't wait for spring and less darkness for an opportunity to walk the banks of the River Thames.
January 10, 2013
Rated 3.0 out of 5.0 by Elli Nice place , good value but.................................
we only stayed one night and had no hot water, just warm and one of the towels smelt badly of curry or spicy food. We mentioned this the following morning and the receptionist was very apologetic and luckily the other towels were fine but HOT water would have been nice.............
January 5, 2013
Rated 1.0 out of 5.0 by Hamid Old building, Dirty rooms, no hot water.
Rooms were not clean with markets on the carpet, stains on the bed covers, towels, etc.
Every morning, no hot water and we had to call reception who then called maintenance to get the hot water working; lost about 30mins getting ready time in mornings.
Location is very far out in rural areas, very dark and uncomfortable entrance.
Would never stay here again!
January 4, 2013
Rated 5.0 out of 5.0 by wibbs Everything we hoped for!
Stayed Christmas night when you might expect things to be a bit stretched. No problem about arriving late. No hidden extras at reception. Everything was spotless and room was very comfortable.
Good parking and nicely situated hotel, very quiet.
Very good breakfast for a very reasonable amount..
All staff very pleasant. Our first stay in a Holiday inn and would have no hesitation in recommending to friends.
January 4, 2013
Rated 4.0 out of 5.0 by Loz56 Stayed over Christmas 2012
Had a really good stay over Christmas using it as a base to see family nearby Room was very comfortable with the bed having a choice of pillows. The rooms were airy and light even though the weather was miserable. Staff were helpful and pleasant, great having the gym and pool to relax.
My only disappointment is that the Wifi was not free, I stay in lots of hotels and this is the first hotel I have stayed in where it wasn't free :-(
January 2, 2013
Rated 2.0 out of 5.0 by MikeKnight1 Air Con Misery
The air conditioning made a lot of noise including some loud bangs even when I had turned it off!
I complained and was assured that it would be sorted - it wasn't
The hotel was full of Christmas parties and therefore no bar area or lounge to relax
The restaurant was confined to a room in the corner with a limited menu
Overall a very disappointing stay and based on other peoples comments action is not taken when complaints are made
Only good point is access to London
December 17, 2012
Rated 5.0 out of 5.0 by PhillipA Service exceeded
Fourth time of staying and again good quality room and food, certainly offering value for money, made use of the pool which was excellent.
First time a delay on booking in due to an IT problem, staff did not panic, took details and sent me for a coffee while they sorted issues out and within a few minutes all sorted.
Christmas party ongoing at hotel and I was concerned about the noise, although I was on the ground floor in the vicinity this did not cause me any issues.
December 15, 2012