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Rated 3.6 out of 5 by 137 reviewers.
Rated 3.0 out of 5.0 by Element of care - missing I arrived 02 days in advance of plan, was given a executive room, which was good stay. Later on, they moved to normal room, where troubles start. Internet does not work, besides repeated requests to handle between hotel and swisscom. The hotel expect guests to resolve the services, which is not a good gesture. I was asked to follow up with swisscom myself, so it took quite some time to try and figure out the issue, which never got resolved. The hotel management took little but no interest. I have priority club membership, but no honor given to my membership. I requested repeatedly to shift back to executive room, but the answer was simply no as I could see that there are no efforts being made. The room service food requests came almost 30 to 40 minutes late, as there were loads of guests to serve. I am not sure if this is a excuse in services industry sector! The news paper service to rooms was only followed for 02 days, and overall experience was really not good. July 16, 2012
Rated 5.0 out of 5.0 by Very good in every way Was pleasantly surprised when we arrived here. The hotel is situated down a very quiet lane of the beaten track. The room was very clean and well appointed. Had evening meal served by attentive staff with a nice feel about the place. Breakfast was just as good. All in all a very nice place. July 12, 2012
Rated 5.0 out of 5.0 by Good Service The service from staff was very prompt. The stay was like home away from Home. July 10, 2012
Rated 3.0 out of 5.0 by not as good as other holiday inns We have stayed at many different Holiday Inns and always found them very good. However we didn't feel the Shepperton Inn was as satisfactory. The room was quite cold and the staff were not very helpful. July 10, 2012
Rated 5.0 out of 5.0 by family weekend Really great hotel with lots of space and facilities. Its great value on the weekends and we have been back a few times. Near to the river too. July 10, 2012
Rated 4.0 out of 5.0 by Good location and friendly staff We had occasion to stay at this hotel when our son and his partner were heading off to Australia to live for a while. We all had a nice dinner and drinks in the evening and the hotel arranged for a taxi to the airport the following morning. A good alternative to those more impersonal hotels nearer the airport. July 10, 2012
Rated 4.0 out of 5.0 by Comfortable stay, secluded location We stayed at Shepperton, we traveled by car and I am glad I did as it is a little out of the way. That said it suited our needs so were pleased with the location. We used the leisure facilities but did not use the restaurant so cannot comment on it at all. Overall it was a pleasant stay and would stay again. July 10, 2012
Rated 5.0 out of 5.0 by Rooms with great views I have stayed at this hotel many times the rooms are big sfatt great the breakfast is second to none I have said to many friends it's a great pleace to take the family away for a long weekend the park is next door, the rooms are big and very comfortable 10/10 July 2, 2012
Rated 1.0 out of 5.0 by Worst of its kind Experience I got my first experience on why we should not just trust the brand name. It started with the check-in. They had no information on my arrival although I booked using my office portal. The surroundings are so dull and there is no eateries nearby and we have to depend on the Hotel food only. The Hotel staff are not very friendly and theyexpect tips everytime they serve. The rooms are dingy and are not worth what they are charging. On the top of all this, although I had provided the Hotel staff my Priority Club membership details, they failed to update in the database and I could not get the poits for this stay !! I lost all trust with Holiday Inn Hotels in the UK, while experience in India and the US ave been really good. I have avoided Holiday Inn Hotels after my eperience in the UK. June 27, 2012
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