Rated 4.0 out of 5 by 71
Rated 2.0 out of 5.0 by Glen001 poor quality of stay
poor stay, dirty washroom. cracks in floor...now swimming, which is our number one stay for any hotel. if told the pool would be closed, we would not have stay here.
January 19, 2015
Rated 3.0 out of 5.0 by Hungry2015 Nice room very poor service in resturant
There were a group of families staying at the hotel for a swim competition at the pool facility connected to the hotel. Saturday night we had pre-booked a group of 20 and there was another group of 10 prebooked - over 30 customers prebooked for the restaurant (Bistrou 2100). When we arrived, at the planned time, the only staff member in the restaurant was the bartender. In the end there was a kitchen staff of 3, 1 waitress and 1 bartender to service around 50 patrons. Needless to say it took }3 hours from when we entered the restaurant until we received our meals. During this time we observed other patrons enter the restaurant, have their meals and leave while we were still waiting for our orders. The waitress did apply a 20% discount for the inconvenience while also adding a 18% Service Charge to each of our bills. I paid this bill accepting bad things can happen once in a while. This morning my daughter and I were 2 of the first 4 patrons in the restaurant for breakfast at 6:30 am. By 7:30 we had not received our orders while I was watching orders being sent out to room service. I refused to pay our bill for 1 coffee and 1 orange juice and my daughter and I left to find something before she started swimming at 7:45. I asked the restaurant staff to have their manager contact me and when I checked out of the hotel I asked the hotel staff to have a manager contact me since I would be in the facility until mid-afternoon. I am now home and still have not been contacted regarding this complete failure of management to properly staff the restaurant
January 15, 2015
Rated 4.0 out of 5.0 by Wiliger Clean comfortable quiet room
The room and staff were great, the parking is a challenge and the restaurant could use a make over, but the fitness room and overall Hotel was clean and staff at the front desk to the room service staff were very friendly. I will stay again.
December 23, 2014
Rated 5.0 out of 5.0 by Cheryl1966 Amazing service
We held our company Christmas party at this location. The staff was amazing especially our bartenders at the party. I had so many employees come to me after the party and tell me how good of a job they did. They were so great. I would highly recommend this location for any company function. Everyone at the hotel was so accommodating and nice.
We all had a great stay there and a very good experience with this hotel.
December 23, 2014
Rated 5.0 out of 5.0 by ruffles63 Comfortable bed and great service
I found the hotel clean and the service staff were excellent. Everyting was clean and neat. I found the hotel in excellent shape, having been well maintained. The meal at the party was excellent and of sufficient quantity to serve all participants.
The staff at the party were courteous and efficient.
December 16, 2014
Rated 4.0 out of 5.0 by Mario66 Great place to crash after a hard work day
Quiet rooms, good fitness center and close to restaurants...
December 9, 2014
Rated 3.0 out of 5.0 by jjl76 OK
This hotel is like any other EXCEPT. Awful parking if there are meetings/conferences happening and the the hotel rooms/conference rooms are freezing. No temperature control what so ever.
December 7, 2014
Rated 4.0 out of 5.0 by ladyj3 Room was great
The room was clean and comfortable and the staff was great. It would have been nice if the parking lot had been plowed, cars were getting stuck. I was also told where there were working plug ins for my vehicle but the only one I found was no longer attached to the ground or to any wires. Otherwise, no complaints.
December 2, 2014