Rated 3.9 out of 5 by 150
Rated 3.0 out of 5.0 by GoWithTheFlo Sherwood Park
Very nice hotel, however was displeased with some of the service I received. The 1hr wait time for a sandwich from room service seemed a little excessive. I had also left laundry in the bag with the appropriate tag on my bed for the house keepers. My room was cleaned and the bag of dirty laundry was placed back on the bed. Makes it very difficult when your stay gets extended by a few days.
January 29, 2016
Rated 5.0 out of 5.0 by cmetravel Toddlers dream birthday getaway
From the moment we walked into the doors to the end of our stay the members of staff were wonderful to us. They made our Toddlers birthday weekend special. Being that the hotel is connected to the recreation center the amenities for family activities were more than accommodating. The Rec center had the indoor playground, wave pool, skating rink, eatery, etc. We parked our vehicle and did not have to go anywhere and at very little cost to have a full family fun day... for three days. It gave our little guy the opportunity to spend an entire day of playing without having to rush him back home. He could play at his leisure and than come for bits of quiet time back to the room to take a break and than go back and play some more. Even with the hotel having their own pool he was able to come back to the quieter pool as he called it to splash around. Being that we had his birthday at the rec center we were able to bring all his birthday gear back to the room and go play some more and not have to rush off to home right after. Our little one viewed it as the best birthday every and wants to return next year to do the same. It allowed us to have good family time to celebrate his special day.
January 19, 2016
Rated 4.0 out of 5.0 by coryt Hotel is good, restaurant is not good
Just what you'd expect for a HI.
Do not waste your money by getting the breakfast.
January 18, 2016
Rated 5.0 out of 5.0 by HolidayInnExpressJunkie Had been a while
I usually stayed at this property prior to it being within HI family. Easy to find and get to and staff were great. Room was fine for the 2 nights there - hot water was a little slow to heat up on my wing but no big deal. Food service within was mediocre-probably wont do that again. Good place to have a conference - spacious and good service. Missed having a hot tub or jacuzzi by the pool. Quiet. Will be back for sure.
January 17, 2016
Rated 5.0 out of 5.0 by Jinggy Just a very good hotel overall
Check-in went smoothly. The last thing "travelers" would like to experience after a long drive was to have problems upon checking-in. The staff was very friendly. The room was very clean. Everything that we needed as a family was provided for. Bed and pillows were really comfortable. Dining Room staff were efficient and service was good. Check-out was quick and easy. Overall, an excellent hotel for a family like us with simple needs.
January 13, 2016
Rated 3.0 out of 5.0 by Busness Trip Jan 5th 2016 stay
I don't recommend this place, the hall way smell like the kitchen and the bed sheets were not changed when I reached there.
January 11, 2016
Rated 2.0 out of 5.0 by Alberta Oil and Gas Guy Poor Food Quality and heat in conference room
As above we had over 400 people attend two 1 hour sessions and the room was cold. The heat was not turned on overnight and with the minus 10 degree temperatures, it was too cold.
We never got the heat organized and we were finished and it was still cold,
I had breakfast and the food was terrible, the cook was clearly incapable of the task and this frustrated the waitress.
Ultimately I paid $42.00 for a horrible breakfast and poor service to boot.
January 10, 2016
Rated 3.0 out of 5.0 by redox9k Great and friendly staff. Room is showing its age.
The staff here are quite friendly and helpful. I had some issues with the heat in my room and they sent someone to look at it right away. Unfortunately it was pretty late (11pm) and so they couldn't fix it. They did offer me another room, however I was already settled in so I decided to brave the cold with extra blankets that they offered me.
I found an insect shell (most likely shed from the insect) between the mattress and the box spring. Luckily I had two beds in the room so I just used the other one.
The toilet water pressure was quite low and I ended up clogging it with not a significant amount of toilet paper.
December 30, 2015