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Rated 4.6 out of 5 by 103 reviewers.
Rated 5.0 out of 5.0 by 石家庄值得选择的好酒店! 本次出差石家庄入住万象天成假日酒店,首先酒店位置非常好,位于城市中心区域,楼下就是一家大型百货公司,购物、餐饮非常方便。其次始终有出租车在附近停靠,去城中各处都很快捷。 酒店大堂在6楼,1楼的礼宾非常礼貌并且提供帮助,一直陪我到6楼CI直到送我到房间。白金卡直接升级到行政楼层并且可享受行政酒廊的HH。酒店房间面积适宜,设置设备配置完善并且都很新,在国内HI品牌中绝对算得上高品质,值得一提是网速很快便于在酒店处理工作。 由于在酒店打印了一些资料,大堂的AMANDA女士还专程跑到19楼帮我拿大号订书机装订资料,这些细节让客人感觉受到重视,非常满意。HH装修也不错,提供了必要的食物和饮品。 对于商务或旅行的客人我都十分推荐! March 24, 2014
Rated 5.0 out of 5.0 by good enviroment The room and bed' size is big enough, but a pity for the small cafeteria. March 20, 2014
Rated 5.0 out of 5.0 by 非常愉快的一次入住 第一次住万象天成假日酒店,感觉很好,服务人员热情而专业,尤其是余女士,更是热情周到,令人有宾至如归的感受 March 18, 2014
Rated 5.0 out of 5.0 by Excellent staff and management Holiday Inn Shijiazhuang was my home for about 4 to 5 months this year and overall I would say it was an excellent experience. The staff are very attentive and go well out of their way to help in anything that is needed. The management is superb! Staying any length of time in Shijiazhuang can be a real challenge but our time at the Holliday Inn helped make it enjoyable... March 16, 2014
Rated 5.0 out of 5.0 by Nice to stay here Inconvenience is Chinese passport is not valid certificate for Check-in. March 9, 2014
Rated 5.0 out of 5.0 by Excellent experience to stay here Maybe it's the 7th time that I choose this hotel but the first time this year. Everything goes well. Thanks to Peter and Roc, who has provided their kind smile and help for this stay. Only one thing I want to indicate this time for the global experience with IHG, which is 400 call centre's service is highly expected to improve in view of feedback speed and professional. March 3, 2014
Rated 4.0 out of 5.0 by overall good experience good comfort, good staff, good price...surely to recommend February 26, 2014
Rated 5.0 out of 5.0 by 很棒的入住体验 第一次住石家庄的假日酒店。这家开于2012年,所以酒店设施非常新,房间设计也很不错。作为金卡会员,受到了热情服务和欢迎水果。房间很新,面积也可以,视野很好,虽然来的那天庄里大雾霾,可是还是很开阔。因为是新酒店,才放心使用了浴缸泡澡,很舒服。价格还算可以,虽然庄里的洲际酒店也很便宜,但是这里的位置很不错,以后只要去庄里,就住这儿啦。 不过有一点比较不爽。我是官网订的酒店,但是持有中信的联名卡,用卡手册上说是在最低弹性价基础上八五折,但是并没有提示必须打客服电话订房才可以,我以为官网订房结算时直接八五折,后来致电客服,也没有任何补偿,哪怕是补点积分也没有,有点失望。 February 6, 2014
Rated 3.0 out of 5.0 by 不是很好的一次体验 位置还不错。房间不是很干净。尤其是床单被罩。不值这价钱。在石家庄,这价位还有很多选择。真不如再多出点钱去住石家庄万达洲际呢。 January 22, 2014
Rated 5.0 out of 5.0 by great service Very good service. thanks for hotel provide so excellent service. breakfest is well and the room is well. thanks again. January 19, 2014
Rated 5.0 out of 5.0 by 服务还是不错的 酒店总体来说还是不错的,但是可能是入住率和成本问题,酒廊白天不开放,但是热菜凉菜很不错,服务也很热情,不断的补充菜品。酒店早饭没有在7层开,在6层大堂吧开,这点让早饭质量有些下降,早餐服务很一般,来了没有人招呼。听说业主对ihg管理粗暴的干涉,以致于酒店连免费停车位都没有,看来Ihg选择业主时候也需要考虑。总体来说,对待会员很热情,能满足的都会满足会员,我还是会推荐的。 January 13, 2014
Rated 5.0 out of 5.0 by 环境舒适 很满意的一次入住体验,从前台的服务态度,到客房的打扫以及及时的回访,让出差入住的人感受到的是家的感觉 December 19, 2013
Rated 3.0 out of 5.0 by 房间设施一般,游泳池和健身房不错,员工挺热情,但是在管理上有些欠缺 这家假日酒店是万象天成购物中心的一部分,这个购物中心里面有电影院和餐饮,我在石家庄的时候,这个购物中心略显冷清。酒店旁边是河北艺术中心。酒店距离石家庄客运总站步行大概15分钟,距离石家庄火车站15分钟的车程。如果去正定机场,可以在石家庄火车站坐动车,经过14分钟到正定机场火车站,在那里可以办理乘机手续,也有免费摆渡车前往正定机场航站楼。 酒店的一楼只是礼宾部,大堂在六楼。预订的豪华房,白金卡升级到行政房。这家酒店的行政楼层是18楼和19楼,这两层楼有独立楼梯连接,行政酒廊在19楼,不过行政酒廊每天只有18:00-20:00欢乐时光才开放,其他时间由6楼天禀酒吧提供服务,但是那边的环境远远不如行政酒廊。 这家酒店的行政待遇有:西餐厅自助早餐、行政酒廊欢乐时光、天禀酒吧全日供应软饮和甜点、使用行政酒廊会议室2小时、免费商务中心上网、打印或复印前20页免费、每天免费干洗一套西装或价值60元洗衣、延迟退房到16:00. 房间很宽敞,简约的风格,房间内的设施很新,毕竟是2012年才开业的酒店。但是设施的质量很一般。房间内陈设的家具做工比较粗糙,给人感觉像是出自于小作坊。我住的1909房间,房间镜子上方的木板都已经起泡。大理石地板与地毯之间的缝隙也没有处理,如果客人在房间没有穿鞋,很容易被大理石边缘划伤。浴室的设施还不错,结构紧凑,干湿分离,配有浴缸和独立的淋浴间。 酒店的室内恒温游泳池和健身房都不错,游泳池比石家庄洲际酒店的大,设施也挺不错。 酒店的自助早餐时间是06:00-10:00,个人觉得收餐时间延迟到10:30比较好。早餐的食物比较一般,种类不是很多。晚上行政酒廊的happy hour很不错,可以说是一个小型的自助餐,每天的4个主菜都不一样,有清炒时蔬、油酥大闸蟹、清蒸鱼、批萨,另外还有一些甜点和凉菜。酒精饮料只有2-3款,没有手工饮料。 卫生方面,第一天晚上我准备用浴缸,发现浴缸里面有一根20多厘米的长发以及一些短发。打电话告诉酒店后,酒店值班经理来拍照取证,并让服务员将浴缸清洁消毒。值班经理向我表示歉意,把我的退房时间延迟到16:00,但是我的行政待遇就有延迟退房到16:00,我只能”呵呵“了。在退房的时候,前台主管再次表示歉意,作为补偿将我超出的20多元的洗衣费免去。 服务方面,总体来讲服务挺不错,员工都挺热情,态度挺诚恳。由于行政酒廊关闭,行政酒廊白天的功能由6楼的天禀酒吧承担,并全日供应可乐、雪碧、咖啡和甜点。但是,天禀酒吧很多时候都没有人,每次去都得等一阵子,即使是在酒吧的营业时间(17:00-01:00)也是如此。有一次下午去吃甜点,等了一会儿,来了一个服务员,告诉我只有香蕉片和杏脯。这也算甜点吗?回到房间后,给酒店经理反映。经理说刚刚看见我上楼去了,等会儿派人给我送一些曲奇饼到房间。从这件事,也看出酒店员工对客人挺留意。 让我很惊讶的是,我想要一份地图,居然还有收取6元!!!在这样档次的酒店,地图都应该是免费索取。有的酒店房间内就应该放置地图,方便客人使用。 总之,石家庄万象天成假日酒店,房间设施一般,游泳池和健身房不错,员工也挺热情,但是在管理上有些欠缺。 December 6, 2013
Rated 5.0 out of 5.0 by comfortable room and excellent service. comfortable room and excellent service. I like this hotel very much. December 4, 2013
Rated 5.0 out of 5.0 by 完美的入住体验 大堂在6楼,虽然早到一点,酒店给升级到行政楼层避免等候,服务很好,办理速度,前台服务相当棒。 1.行政楼层很安静,房间很大。 2.当时正值杂技团入住,我在6楼吃西餐,牛排做的很好,菜量很大,价格很合适。 3.楼下就是购物中心,商业街,相当方便。 4.入住时候有会员提醒和赠饮。 5.酒店健身房也不错,游泳池就在旁边,淋雨桑拿都有,齐全,健身前台服务态度很好,一直都微笑。 总体感觉相当好,希望继续努力。 December 3, 2013
Rated 5.0 out of 5.0 by Listen to request for changes, great stay! I have stayed at this hotel a number of times for business and recommended it to an associate who ended up booking many rooms for many nights. Both of us were happy. The manager (Peter) asked me on one of my previous stays, what I thought the hotel needed to improve. On this stay, he actively made changes in the hotel for it to continue to improve. I was impressed, because he actually listened (which many managers will do) and then made some changes (which many managers would not bother). He made changes in food options for members of my team, changes to improve some services and daily (him or his staff) would ask how things are going and if anything was needed. He seem to truly care about his hotel and instilled these values on his staff. Sometimes the staff can make or break a hotel - he had a wonderful staff. As an event planner I can appreciate that some things can go wrong (no matter how good you are) - it is a matter of how you handle these problems and how you have learned for the next time which is the difference between a good manager and one not so good. It was a pleasure to be there and I will be back again. December 3, 2013
Rated 5.0 out of 5.0 by 总体感觉不错 虽然酒店大堂在6层,但是还是很方便的。 房间,物品整洁度都很好,服务人员也很热心。总体不错。酒店和商场联通在一起,购物吃饭休闲都非常方便。很好 December 2, 2013
Rated 5.0 out of 5.0 by 早餐服务相当好 这是我见过假日酒店早餐服务最好的,随时有人满足你的要求,随时送到你的餐桌。 房间味道有点大,前台员工对于IHG的规则和系统设置需要加强培训。 客房通风和温度调节有点问题,比较热。 November 26, 2013
Rated 4.0 out of 5.0 by 好酒店 地点好:公交车站、打的都方便。购物和饮食也方便。 服务好:特别是前台员工素质非常好,和蔼可亲并充满温馨,服务非常到位。 早餐的品质:请进一步提升提升。 谢谢! November 22, 2013
Rated 5.0 out of 5.0 by Very nice hotpot in dinner and great service, reasonable price. The hotpot for dinner is delicious with the background of music and piano. The complimentary beverage is very nice. The 19th floor executive lounge ( Happy Time 18:00--20:00), it looks not too much food. November 18, 2013
Rated 4.0 out of 5.0 环境很好,但餐厅有待提高 总体感觉还好,员工服务热情,酒店设置比较人性化。当时入住的是商务套间,房屋布局合理,两种枕头可供选择,恨舒服,房屋打扫也很及时。 酒店没有自己的停车场,所以停车需要另外收费,这点有点难以理解。 当时网上预订时有大床和双床两种选项,父母住的那间选的双床,但到了酒店被告知没有双床,建议既然所订房间没有的服务最好还是在网上预订时告知。 特别要说的一个还是酒店的餐饮,早餐非常丰盛,中西两种自助很方便。对比起来,中餐厅就天差地别了。晚餐订的中餐厅最大的雅间,饭菜的量缺小的可怜,可能是粤菜为主的原因,但当时吃饭的人很少,上菜的速度缺非常的慢,基本上是吃完一个菜,另一个菜才上来。。。。。 总体感觉不错,但对于全部消费来说,性价比略有些低。 November 17, 2013
Rated 5.0 out of 5.0 by There is no better place I very RARELY give out reviews, but I have to say that my experience was outstanding here. Everyone was friendly, the staff was always accommodating, and the service was just great. I wish I found a place like this in Beijing, but it anycase I was very happy with the attention they brought and not once did I feel unwelcome. I ate the buffet for nearly two weeks and they had a variety of food. If you ever get tired of the food, there is a shopping mall with a food court that always provides some interesting variety. To any folk looking where to stay in the area. You don't need to look any further than here. November 12, 2013
Rated 2.0 out of 5.0 by 有很大改进空间的酒店 我是11月初入住的酒店,前台没有识别出会员身份,没有给赠饮,房间特别热,问前台说是空调停了,只能开窗和用电扇,但是早上六点楼下有做操的。点了餐到房间,非常慢并且沙拉很咸,和他们反映后服务员竟然没有提出任何解决方案只是说会向厨师反映。。。 并且我下午三点左右送去加急洗的衣服,第二天十点都洗不出来告知早上9点洗衣房才上班。和酒店反映后,前台值班经理很重视,并且免费帮我寄到了北京,算是解决的比较及时和周到的,希望你们尽快加强人员方面的培训,硬件在假日里算很好的。 November 9, 2013
Rated 5.0 out of 5.0 by 一如既往的不错 该酒店在假日里算性价比算比较高的,再次入住,一如既往的各方面都不错。 只是房间的窗户关起来比较费劲,打客服电话,每次来的都很快,第一天入住已经半夜12点了,打电话等了2分钟客户就来解决了,服务值得肯定,当然,设备也要经常检修,呵呵。 November 3, 2013
Rated 4.0 out of 5.0 by 还行,不错的地方 酒店位置不错,位于比较繁华的地方。楼下有个电影院。但是地下晚上基本关门有点早。9点就没有什么吃饭的地方。我们打车走了10多分钟才找到路边的大排档吃饭。酒店没有免费停车位。只能停地库里,而且收费比较不划算。这点非常不方便。希望能改进。 October 31, 2013
Rated 5.0 out of 5.0 by Comfortable inn Comfortable inn & low price and a starbucks is under the inn October 27, 2013
Rated 5.0 out of 5.0 by 很不错,性价比高 很不错,以前只是偶尔入住假日品牌酒店,这次我办理了优悦会的会员,就是这家酒店让我成为假日的品牌支持者,从这家开启假日之旅。 October 27, 2013
Rated 3.0 out of 5.0 by 十一期间入住,没有空调 之前多次选择入住,感受很好。但是这次因为是十一期间入住的酒店,气温还没有很低,也没有到供应暖气的时候。大楼的空调系统关闭了,只能用自然风+开窗透气,感觉十分憋闷,尤其晚上回到房间后不容易入睡,感觉非常不好。 October 21, 2013
Rated 5.0 out of 5.0 by 整体感觉很好 整体感觉很好,主动提醒我,住两个不同品牌,可得一天免费住宿。 机场大巴下车,走500米就到。 早餐不错。 前台不在一楼,第一次住时感觉有些奇怪。 October 20, 2013
Rated 4.0 out of 5.0 by 可以值得推荐的酒店 该酒店是可以值得推荐的酒店,设施和清洁程度都比较好,性价比还可以,酒店的地理位置不太理想,去哪里都堵车严重,值得推荐 October 14, 2013
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