Rated 4.2 out of 5 by 331
Rated 4.0 out of 5.0 by Mrs Ng Friendly and helpful staff
Really enjoyed my stay. Had booked a night there to celebrate my birthday with my family. Upon checking in at the reception, the friendly staff greeted me with a Happy Birthday which brightens up my day. She was also very kind to offer me a free upgrade to a better room. The view was really nice. There was also a complimentary bottle of red wine and mashmallow with chocolate dip for my birthday. My children were so delighted with the mashmallow. The next day before checking out, my child fell alsleep on the bed so I requested for a late checkout so as to let my child sleep for a while. The lady accepted my request. After my child has woken up, we decided to go down take a walk since there was still some time before the checkout time. But when we came back, we realised we were locked out of our door. I guess the card was automatically deactivated at 12pm? Might be good to set the timing of the door card if there was late checkout. But overall, thank you very much for making my stay and birthday celebration a great one. Will defintely be back soon.
February 28, 2014
Rated 1.0 out of 5.0 by bipin1 overall
did not meet any of my expectations as platinum ambassador member .
February 27, 2014
Rated 4.0 out of 5.0 by Happy Life confortable room, location is good
confortable room, check in and check out quickly, location is good and easy.
February 23, 2014
Rated 5.0 out of 5.0 by Extremely Grateful Friendly Professional Staff
We were greeted by an amazingly friendly member of staff who was genuine in her efforts to make us warmly welcomed. Throughout our stay the staff make it easy for us to find our way around Singapore and tended to our every need. We enjoyed the location of the hotel as it was so convenient to reach many of the tourist spots in Singapore.
February 23, 2014
Rated 3.0 out of 5.0 by N1ckl11 Very average
I found the room to be very tired ... Maybe the one I was allocated had not been refreshed. The staff seemed very closed off and although made some effort to be engaging it came across as being forced. This is a generalisation only and would not apply to all. I had just stayed at another IHG property so maybe my expectations had been set differently !
February 21, 2014
Rated 2.0 out of 5.0 by GandM Average hotel for a higher than average price
Frustrated by slow lift service as one was reserved and another out of service. The breakfast in the cafe was very average and staff service supremely indifferent as was our experience at dinner and we found better service and quality close by
February 20, 2014
Rated 5.0 out of 5.0 by Airline1 Excellent Hotel
I stayed here for a week in February 2014 while on business. As a IHG Gold member I was upgraded by room and offered other benefits (free WiFi etc) The room was clean, tidy and of a good size (one bedroom suite) The executive lounge on 27th floor was worth using for a quiet breakfast. This hotel is probably one of IHG's older properties but has been well maintained and still holds its own with the competition nearby. What makes this hotel great is the staff, from check-in to restaurant & bar to the housekeeping staff, all are excellent and it feels they truly care about your stay and comfort. Location is good, many bars and restaurants across the road along the river and also a S$5 cab ride from Orchard road. Mini bar was a little lacking on choice compared to other Holiday Inn's (minor negative) Great stay, hight recommend.
February 20, 2014
Rated 5.0 out of 5.0 by Hpas Excellent location
Almost right in the heart of the city, eateries, bars and transport..
Hotel is great, staff are excellent and accommadating.
Breakfast highly recommended.
We arrived in a taxi from the airport and the card payment facility did not work in the taxi. The door staff immediately assisted and made arrangements to pay the driver as we did not have any local currency yet.
Would not recommend using the bar at the hotel as drinks are very expensive.
We spent 3 nights on our way to Europe to break up the trip and caught up with friends and the sights of the city.
However if you are travelling for business and need to work also, the desk facility in the rooms is poor and cramped. Lighting and WiFi is also poor.
I travel extensively and my priority is cleanliness WiFi and desk facilities. The WiFi is slow and the signal poor.
February 16, 2014