Rated 4.0 out of 5.0 by Chief97 Friendly Staff and great value
I stayed for about a month and the staff were great. I asked them for Carrot Juice at breakfast and oats that were not in the buffet and they got it for me. Also at the front desk they were always helpful and understanding for any requests that I had. Overall a good value hotel
May 18, 2013
Rated 1.0 out of 5.0 by MTMAXWELL A REAL DISAPPOINTMENT
I have had the opportunity to stay at many IHG properties over my many years of travel. I expect a certain level of quality from the hotel group. I don’t usually write reviews but on this occasion feel compelled to do so because my anger at choosing this property, my disappointing experience and the cost which was not in line with the quality of the property.
THIS HOTEL IS MODELED ON A SMALL TOWN 80’S STYLE USA HOLIDAY INN PROPERTY – NICE IN ITS DAY BUT NOT FOR TODAY.
On this occasion I traveled to Singapore with my brother for a holiday and little work. My brother does not get the chance travel often, so when he does he is looking for an overall experience. I would normally stay at the IC at Bugis but I had two days of business so decided to stay at the closest property (thinking atrium to be similar to atrium style hotels with inner lush gardens, water falls etc). But I was wrong, very wrong, barely a tree in sight, water fall not likely just old brown concrete. Unfortunately, my choice of hotel did not meet his or my expectation. I booked Club rooms in advance for both my brother and I. As a platinum priority member, expected the customary upgrade (if available) on check-in. I was told by the desk staff that all rooms were the same and they had no other upgrade rooms available. Fair enough, I can accept that and happy to have a Club room. The room was small by most standards (I can compare the Holiday Inn Golden Mile HK) – it was smaller, very tired and old, relatively clean (the carpet had stains and spots) but was musty as if it had not been used in long while. I called for the duty manager to come to the room and ask for new room. After waiting some time and discussing the inadequacy of the hotel, we decided a move to new IHG property was the best for us. However, the total stay for us both was prepaid and when asked we would get a refund we were told that this was not possible. We were then told that we would be upgraded to suites on the club level floor. Well, I can state that if these rooms were suites and I was paying the rate that was set for I would furious. These rooms were no more to rooms joined together with minimalist furnishings that I have ever encountered. The carpets were spotty and stained, some furnishing had missing doors and windows filthy with grim and dirt. The Club room décor was old and lacked a feeling and sense of comfort. Consequently, we didn’t spend any time there. When I did go to the Club room to get a drink, I was told that I could not take a can of soft drink to my room, as it had to be consumed in the Club room. They didn’t even have extra bottled water that I could take with me. Breakfast – not in the Club but at the restaurant – yes there was a lot of choice but nothing outstanding in terms of food. But when you look at the chairs and carpets that look like they haven’t been cleaned in years it makes you wonder about the food. That’s all I need to say about that – it’s self explanatory. The only good thing about the HI Atrium is that it’s across the road from the river and Robertson Quay. I think it is best summed up by the taxi driver we had who basically laughed when we told him that we were staying at the HI Atrium …”why would you stay there so many other nicer hotels to stay in”
May 18, 2013
Rated 4.0 out of 5.0 by Singaporeholiday Nice and clean
Nice and clean hotel. The Atrium architecture makes the hotel spacious and comfortable. Friendly staff. Unfortunately, food is average.
May 17, 2013
Rated 4.0 out of 5.0 Dressing for a salad in a morning buffet
I expect you to add more kinds of salada dressings. Those three kinds of dressings are a similar type and the three kinds are not enough for long stay customers to keep eating in every morning.
May 16, 2013
Rated 2.0 out of 5.0 by Number1 Inflexible receptionist
No credit card, No food. Debit card was no good.
The receptionist was too rigid. although the room was fully paid by my company, he did not accept my debit card and insisted on a credit card. unfortunately I reported my my visa card lost during my trip and waiting for a replacement.
Thank you Holiday inn Atrium.
May 15, 2013
Rated 4.0 out of 5.0 by lkc52 Comfortable bed and great food
Our stay at the Holiday Inn Atrium in Singapore was very comfortable. The room was clean and well appointed and the bed was very comfortable. The complementary water and apples were appreciated. The breakfast buffet had everything you could possibly want and all the food was delicious. The location was very convenient.
May 13, 2013
Rated 5.0 out of 5.0 by al5sophia great service and professionalism from all staff
A very enjoyable experience due to the friendly and attentive staff who made the stay extremely enjoyable.
The setting and food is only above average but the staff make the hotel 5-star!!!!!!
May 13, 2013
Rated 5.0 out of 5.0 by Vanessa2 Great breakfast with warmest hospitality :)
Easy access to major public transportation such as taxi and bus, hotel also provide shuttle service to major shopping mall :)
May 11, 2013