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Rated 4.2 out of 5 by 485 reviewers.
Rated 3.0 out of 5.0 by Very average I found the room to be very tired ... Maybe the one I was allocated had not been refreshed. The staff seemed very closed off and although made some effort to be engaging it came across as being forced. This is a generalisation only and would not apply to all. I had just stayed at another IHG property so maybe my expectations had been set differently ! February 21, 2014
Rated 2.0 out of 5.0 by Average hotel for a higher than average price Frustrated by slow lift service as one was reserved and another out of service. The breakfast in the cafe was very average and staff service supremely indifferent as was our experience at dinner and we found better service and quality close by February 20, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I stayed here for a week in February 2014 while on business. As a IHG Gold member I was upgraded by room and offered other benefits (free WiFi etc) The room was clean, tidy and of a good size (one bedroom suite) The executive lounge on 27th floor was worth using for a quiet breakfast. This hotel is probably one of IHG's older properties but has been well maintained and still holds its own with the competition nearby. What makes this hotel great is the staff, from check-in to restaurant & bar to the housekeeping staff, all are excellent and it feels they truly care about your stay and comfort. Location is good, many bars and restaurants across the road along the river and also a S$5 cab ride from Orchard road. Mini bar was a little lacking on choice compared to other Holiday Inn's (minor negative) Great stay, hight recommend. February 20, 2014
Rated 5.0 out of 5.0 by Excellent location Almost right in the heart of the city, eateries, bars and transport.. Hotel is great, staff are excellent and accommadating. Breakfast highly recommended. We arrived in a taxi from the airport and the card payment facility did not work in the taxi. The door staff immediately assisted and made arrangements to pay the driver as we did not have any local currency yet. Would not recommend using the bar at the hotel as drinks are very expensive. We spent 3 nights on our way to Europe to break up the trip and caught up with friends and the sights of the city. However if you are travelling for business and need to work also, the desk facility in the rooms is poor and cramped. Lighting and WiFi is also poor. I travel extensively and my priority is cleanliness WiFi and desk facilities. The WiFi is slow and the signal poor. February 16, 2014
Rated 4.0 out of 5.0 by HI Atrium Singapore The hotel is well appointed, comfortable and well cared for facility. The staff are very cordial and professional and seem to sincerely enjoy themselves and are willing to work ot make sure that the guests are satisfied. I believe the HI Atrium provides great value in Singapore. February 14, 2014
Rated 5.0 out of 5.0 by Good accomodation at the right price, fantastic customer service Thank you for a most enjoyable holiday for my children and me. The room and facilities were clean and comfortable. The staff had remarkable customer service especially a young gentleman of Malay decent (I think) at Reception who most patiently helped us on a number of occassions with information on places to visit, public transportation, money exchange and hotel facililties. The location is fantastic, short walk to Tiong Baharu markets, chinatown and shopping centres. Free shuttle to Orchard Road and Chinatown was very useful. Overall a fantastic place to stay and will be back. I have even joined the IHG Rewards Club because of my experience. Cheers. February 12, 2014
Rated 4.0 out of 5.0 Comfortable, good service but food not good The hotel is very good and service is excellent. however, the food at the 4th floor, would it be for breakfeast or dinner, is not good. It is not tasty and fair (if not bad) quality February 11, 2014
Rated 5.0 out of 5.0 by Felt at home right away. We have just returned from a four day stay at the Holiday Inn Atrium and it was a very pleasant visit. The staff were always friendly and helpful and our room was lovely and clean with every possible amenity. We felt relaxed and happy from the start and would definitely use this hotel again if we are ever lucky enough to return to Singapore. Many thanks to all concerned. February 10, 2014
Rated 5.0 out of 5.0 by Great Business Location I just had a great stay at this property. Location is good for business and off-hours. Staff is great. If taking the local trains (the MRT), it's a bit of a hike to the nearest station, especially in business attire. However the accommodations and site staff are top-notch. I held a couple of business meetings downtown in the lobby bar. Very easy. February 10, 2014
Rated 5.0 out of 5.0 by Great hotel We only stayed one night following our cruise as we had a early flight the next morning. Reception staff were most helpful & friendly - we got a early check-in/ hotel close to the river - nice pool area - rooms very comfortable & spacious - neat and clean - what more could one want. We would definately stay here again but for longer February 10, 2014
Rated 4.0 out of 5.0 by Good value The front desk staff are very well trained that made me more than satisfactory. Really got a warmed welcome for being a platinum member. They are very professional and it is very impressive. My room got upgraded for being platinum. The decoration was a little bit old-styled but it does not really matter as the view was good. Internet speed was good too. Bed was comfortable that ended up I have been sleeping too much Same as others' comments - restaurant staff need more training. I tried the breakfast once but got frightened by their service so I went out for breakfast every day afterwards. They seems unable to serve the guests during peak breakfast hours. Will still stay in this hotel next time I go Singapore. February 10, 2014
Rated 5.0 out of 5.0 by Caring and helpful staff Our 5 night stay was made especially enjoyable by the wonderful people at the hotel who showed a real interest in ensuring our time in Singapore was as easy as possible. CNY presented both interesting and somewhat more challenging times but the staff were keen to help. The room was particularly spacious and made our visit special. Thanks. February 9, 2014
Rated 3.0 out of 5.0 Room For Improvement Front Desk - In general, i found that the front desk service was polite and friendly but i had to wait for more than 10 minutes more than three times in order to just get a car parking coupon; it doesn't help if one is in a hurry. Concierge - The service provided was good generally and helpful for general matters. as i was checking out early in the morning, i made arrangements to book a maxi cab and also gave the concierge my luggage storage cards so that they can prepare my boxes in advance to be loaded onto the cab. in the morning the next day, the maxi cab was on time and the concierge help loaded my room luggages into the cab, i asked if all my luggages were loaded and was told yes; i did a final check and found that all my boxes were not loaded and it appeared that the morning shift concierge did not have idea that i still have boxes. if i took their word for it, I would have to make a trip back to the hotel and missed my flight. Breakfast - The food is generally standard everyday but when there is a peak in people, most of the food are snapped up quite quickly and the replacement food cannot catch up with the crowd and most of the time have to wait more than 10 minutes before any replacements arrive. I use to remember that the food during breakfast was much better than now. Priority Club Platinum member upgrades - I have stayed in Orchard holiday Inn in Singapore most of the time and the upgrades given to me are normally quite good, sometimes to junior suites, breakfast and club level entitlements etc. But the upgrades for platinum members in this holiday Inn is the worst, i was told free internet and a newly renovated room, after some complain, reluctantly give me the club level entitlement which was of no use to me at all as my family was out most of the days. i had to pay for breakfast on top of that. and furthermore, internet is already free for priority club members, so can it still be considered an upgrade? February 8, 2014
Rated 2.0 out of 5.0 by Below Expectations Of all the Holiday Inn hotel that i have stayed in, this has to be the dump of the dump in terms of money for value. 1. I was offered an upgrade to a Japanese Suite for 70++ S$ and took the offer. The room (1901) was pitiful - small for a suite, floor boards are loose, bathroom is not as what a Japanese nationality would expect. 2. Breakfast Buffet - the Tokyo Tsukiji Fish Market is cleaner and you will get service. Don't bother going to the Chinese restaurant. The wait will be longer than the meal. Even when the restaurant has less than 4 families dining. 3. Club room is like a walk-in closet. Not a value for money and service is way under par. You will feel like a number. There are better places to stay as a tourist in Singapore. February 7, 2014
Rated 5.0 out of 5.0 by great Holiday Inn physically beautiful breakfast buffet was excellent room was wonderful-great view enjoyed the Happy Hour everyday February 6, 2014
Rated 5.0 out of 5.0 by comfortable bed, coming in from a long trip, i slept like a baby. the thermostat was also within reach to adjust the temperature February 6, 2014
Rated 1.0 out of 5.0 by Breakfast a Disaster With 350 hotels nights under my belt in the past 2 years, I can say that I know a good hotel when i see one. Unfortunately, this is not one of them. Breakfast is a disaster, the buffet has a poor selection and three out of three mornings we had to ask for it to be stocked with food. 25 minute waits for coffee, slow, unengaged staff. I suppose as a Platinum Priority Club member and Intercontinental Ambassador, I expected more, but certainly did not get it.... Even with the club upgrade. February 5, 2014
Rated 4.0 out of 5.0 by Relaxing atmosphere It was as usual a comfortable stay. The free morning coffee is a value addition and the staff is very cordial. I would wish to utilize the hotel during my future visits to SG, esp. if good long stay packages are available. February 3, 2014
Rated 5.0 out of 5.0 by Relaxing and Comfortable Friendly staff at holiday inn atrium helped us to get early check in (06:00 AM). It is very helpful for us to get some rest before we start our tour. They provided discount on food. We stayed at King bed room non smoking with city view and room was excellent. Everyday they they kept the room neat and clean. The mini bar items price was cheap however we did not used. Just one call to reception and they helped us what we need. Friendly concierge staff helped with better deal on tours. Nice lift and lobby. Holiday inn was very nice place, nice staff and very good value for time and money. If I go next I'm happy to book in holiday inn again. :) February 3, 2014
Rated 4.0 out of 5.0 by Great stay in Singapore We stayed here for 3 nights before flying to Bali for 10 days, were upgraded to executive room on arrival due to platinum card which was excellent. Could not fault the service, we did not actually eat in the hotel as we like to explore local restaurants but had a drink in the bar and found the staff to be very friendly and helpful. February 3, 2014
Rated 5.0 out of 5.0 by Great service Concierge staff and reception staff gave excellent service. Friendly and efficient. Restaurant wait staff need more training in offering service. Food was good quality. Hotel was very clean February 2, 2014
Rated 5.0 out of 5.0 by A Very Comfortable Stay The check-in was great. The counter staffs came out immediately upon seeing queue forming up. The staff was very pleasant making us feel very welcome. I will definitely be back soon. Thank you for a warm welcome. February 1, 2014
Rated 4.0 out of 5.0 by Clean & quiet room, comfortable beds. We booked a twin bed room for 3 persons. Due to our late check-in in the evening. The Hotel only gave us a double bed room. We called house keeping, and they brought in an additional bed within a short time. We were satisfied. The room was clean and quiet with a good view of the surroundings, toilet & towels were clean. That is all we can expect from a hotel. February 1, 2014
Rated 5.0 out of 5.0 by Short sweet stay On business for two nights. Very comfortable, room up to spec and great food range and quality at breakfast. Close enough to small, pleasant restaurants by river and had an enjoyable stroll down to the marina and back in the limited free time I had. Took advantage of the good-sized pool and gym looked ok too. Staff very helpful, friendly and obliging. Would use again and recommend to others. Thank you. January 30, 2014
Rated 5.0 out of 5.0 by Too little time Thoroughly enjoyed the short stay but wish I had more time. Great executive lounge with an impressive view inside and out. January 29, 2014
Rated 5.0 out of 5.0 by Excellent little gem I really enjoyed my stay at the Holiday Inn Singapore Atrium. The level of service provided was top notch and while the decor was dated, the hotel was extremely clean. The front office also extends a range of benefits for Platinum members. January 27, 2014
Rated 4.0 out of 5.0 by Really nice room with heaps of space Most enjoyable stay in a lovely executive suite. We recommend it to anyone, especially a small family January 27, 2014
Rated 4.0 out of 5.0 by Nice hotel great location, nice room and nice breakfast. staff very courteous. room decor a little dated but in no way affected stay. January 25, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel! Absolutely wonderful hotel. Staff was so nice and courteous and accomidating . Rooms were very comfortable and food was great! Best Holiday Inn I have stayed at. January 25, 2014
Rated 5.0 out of 5.0 by Great experience Should be first choice, great room... And surrounding January 23, 2014
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