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Rated 4.1 out of 5 by 505 reviewers.
Rated 5.0 out of 5.0 by If in town I would stay again Stayed for 9 nights at the hotel. i travel a lot internationally and stay at a lot of hotels - but the staff here were probably the best that Ive ever encountered. A very relaxed feel to the hotel, but you know that someone is there if you need anything. Indeed - the staff often ask that in a non-intrusive way. I have read reviews about the choice of food being limited. This was definitely not my experience. There is plenty of choice here and the quality of the food is excellent too. Room service is excellent and efficient. i appreciated the fruit and water in my room. A couple of very minor 'even better ifs' - to include some de-caff / herbal teas in the room / tea making facility; maybe a choice of pillows (other hotels offer this) - mine were quite firm - and also (but the hotel can't do anything about this) the 'beeping' of the numerous elevators can be irritating before you get used to it. But definitely I would stay at the hotel again. March 29, 2014
Rated 4.0 out of 5.0 by Comfortbale stay with friendly service and a great pool-side ambience Check in at this hotel is easy and the staff were freinedly. My room on the 12thfloor offered a great view but this was complimented with a lovely pool-side ambience whenever I went for my swim. Breakfast was great but the Podium Lounge service could be improved. The tea was lukewarm and often they ran out of options like Earl Grey or Darjeeling tea, and had to make do with English Breakfast-not one of my favourites! March 26, 2014
Rated 4.0 out of 5.0 by Great Room and service but executive club very poor I had a great stay at your Hotel but the executive club food was terrible and certainly not worth the money I paid for this service. Breakfast was good. March 23, 2014
Rated 3.0 out of 5.0 by not as good as usual I've stayed here many times before as I am in Singapore every other month for business. This stay wasn't up to its normal 'excellence' and if I hadn't had so many other wonderful stays I doubt if I would stay again. First, checking wasn't pleasant as usual. Being recognized as a platinum member was an after thought and it was a phone call up to my room. The room smelled like cat urine and housekeeping was gracious enough to try to get rid of the smell. I did get the executive floor as requested as I was paying top dollar and was not an upgrade. Thank goodness for the young women on the 27 floor running the lounge as they did a great job at breakfast and afternoon refreshments. Internet worked well so it wasn't a total loss and the upgrades with the lifts were progressing well so less wait times was an improvement. Breakfast always has enough healthy choices as I prefer fruits and cereals. Coffee was and continues to be good if you order it strong. March 23, 2014
Rated 5.0 out of 5.0 by Spacious room and very good location We stayed for only one night and we were given a 3-bed room and the two kids really loved to have a bed of their own. I also very much appreciate that we were charged for only one person for our breakfast and the 2 kids were free of charge. Also worth mentioning, we checked out about 3pm and no charge at all. Though it takes 15-minute walk to the MRT station, but location is great as it is not in the very busy side of the city. March 22, 2014
Rated 3.0 out of 5.0 by Good rooms, terrible lobby Rooms are good. Entrance from parking to lobby is unsafe and filty, Lobby is terrible. Avoid this hotel March 20, 2014
Rated 5.0 out of 5.0 by nice room and great staff. Overall, i will definitely book this place again if i need a short break to relax. My son enjoyed his stay so much that he was upset when we have to leave. Fast check in and checkout. Room is nice and comfy. Staff is helpful and courteous. It will be great if they have more choice of food for muslims eaters. :) March 20, 2014
Rated 4.0 out of 5.0 by Great Brand!!! Great hotel for family getaway! Great service, clean and comfortable! Always feel like Home away from Home!!! Cons: Slippery bathroom flooring, air-condition not working great. No alternative for Halal breakfast to be serve since its been paid in the package. March 19, 2014
Rated 4.0 out of 5.0 Great staff Know this place for a long time. Always feel like coming home! Very good location March 18, 2014
Rated 5.0 out of 5.0 by Definitely Recommend We were very impressed by the helpfulness and advice we received at reception upon our arrival. Staff were very professional and kind. This is a lovely hotel, which we would definitely recommend. March 16, 2014
Rated 5.0 out of 5.0 by excellent service The service was excellent, we were travelling with an infant and were able to check in at 10am and also got a late checkout of 6pm with no extra charge. The staff seemed genuinely happy and were very friendly. The room was large with a superking, bathroom could be updated but it was still comfortable. We would definately stay again. March 16, 2014
Rated 5.0 out of 5.0 by Very Enjoyable 6 Night Stay - Great Staff This was my first trip to Singapore from the USA. Each member of the staff went out their way each day of my stay to make me feel comfortable and at home. Each one of them ALWAYS met me with a smile. Thank you for making being away from home the very best experience possible! March 15, 2014
Rated 4.0 out of 5.0 by Great check in staff, efficient and helpful Pretty good location, an older building but well maintained. Excellent staff and spacious surroundings. Children loved the glass lifts. Good breakfast. The Executive Club menu could do with a revamp though. We were very disappointed with the food on offer. March 14, 2014
Rated 2.0 out of 5.0 by Bad experience at check-in Just checked in to Atrium in the morning of 14th Mar. the whole process took more than 10 mins. In spite of being a Platinum member, the lounge access was refused (because the booking didn't include that) and had to point out many earlier instances before same was extended to me. After a long & tiring overnight flight, the least one expects is to go through this ordeal. At least the 2nd time this is happening, probably with the same person - presently, staying in a Superior room, though the original booking was Deluxe room. Neither there was an acknowledgement about my membership, nor the usual complimentary drink for premium customers. A diametrically opposite experience as compared to last week!! March 13, 2014
Rated 3.0 out of 5.0 by A restaurant offer much in need of improvement... The Holiday Inn Atrium needs to focus on the basics when it comes to its food and beverage offer. Breakfast lacks the all-essential human interaction needed to make you feel welcome and properly attended to. I stayed at this hotel for a week and not once did anybody offer to fetch me a drink! Instead, I had to ask, sometimes repeatedly, for a coffee. The trainee making omelettes looked miserable. Nobody said "good morning' or took my room number at the point where usually you are greeted and seated. Most unusual! The evening buffet consisted of produce that in being kept warm, was in part 'dried out', so the 'Chinese' I was hoping to enjoy was a disappointment, added to which, there was little interaction with staff. I ate out for five nights afterwards. The key to creating a great hotel environment is a formula based on wonderful service from friendly employees as well as great bedrooms and a superb experience when eating. Other than this, the hotel looks rather grand. But, looks alone are not the mark of quality and a great guest experience. There's work to be done... March 8, 2014
Rated 5.0 out of 5.0 by Great customer service Arrived at hotel with no local cash, went into hotel to exchange US dollar to Singapore dollars to pay taxi cab. Staff took care of cab (paid taxi, took my luggage from the cab) and proceeded to check me in. Took a stressful situation and made it a non-issue. Great customer service! March 7, 2014
Rated 4.0 out of 5.0 by Friendly and helpful staff Really enjoyed my stay. Had booked a night there to celebrate my birthday with my family. Upon checking in at the reception, the friendly staff greeted me with a Happy Birthday which brightens up my day. She was also very kind to offer me a free upgrade to a better room. The view was really nice. There was also a complimentary bottle of red wine and mashmallow with chocolate dip for my birthday. My children were so delighted with the mashmallow. The next day before checking out, my child fell alsleep on the bed so I requested for a late checkout so as to let my child sleep for a while. The lady accepted my request. After my child has woken up, we decided to go down take a walk since there was still some time before the checkout time. But when we came back, we realised we were locked out of our door. I guess the card was automatically deactivated at 12pm? Might be good to set the timing of the door card if there was late checkout. But overall, thank you very much for making my stay and birthday celebration a great one. Will defintely be back soon. February 28, 2014
Rated 1.0 out of 5.0 by overall did not meet any of my expectations as platinum ambassador member . February 27, 2014
Rated 4.0 out of 5.0 by confortable room, location is good confortable room, check in and check out quickly, location is good and easy. February 23, 2014
Rated 5.0 out of 5.0 by Friendly Professional Staff We were greeted by an amazingly friendly member of staff who was genuine in her efforts to make us warmly welcomed. Throughout our stay the staff make it easy for us to find our way around Singapore and tended to our every need. We enjoyed the location of the hotel as it was so convenient to reach many of the tourist spots in Singapore. February 23, 2014
Rated 3.0 out of 5.0 by Very average I found the room to be very tired ... Maybe the one I was allocated had not been refreshed. The staff seemed very closed off and although made some effort to be engaging it came across as being forced. This is a generalisation only and would not apply to all. I had just stayed at another IHG property so maybe my expectations had been set differently ! February 21, 2014
Rated 2.0 out of 5.0 by Average hotel for a higher than average price Frustrated by slow lift service as one was reserved and another out of service. The breakfast in the cafe was very average and staff service supremely indifferent as was our experience at dinner and we found better service and quality close by February 20, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I stayed here for a week in February 2014 while on business. As a IHG Gold member I was upgraded by room and offered other benefits (free WiFi etc) The room was clean, tidy and of a good size (one bedroom suite) The executive lounge on 27th floor was worth using for a quiet breakfast. This hotel is probably one of IHG's older properties but has been well maintained and still holds its own with the competition nearby. What makes this hotel great is the staff, from check-in to restaurant & bar to the housekeeping staff, all are excellent and it feels they truly care about your stay and comfort. Location is good, many bars and restaurants across the road along the river and also a S$5 cab ride from Orchard road. Mini bar was a little lacking on choice compared to other Holiday Inn's (minor negative) Great stay, hight recommend. February 20, 2014
Rated 5.0 out of 5.0 by Excellent location Almost right in the heart of the city, eateries, bars and transport.. Hotel is great, staff are excellent and accommadating. Breakfast highly recommended. We arrived in a taxi from the airport and the card payment facility did not work in the taxi. The door staff immediately assisted and made arrangements to pay the driver as we did not have any local currency yet. Would not recommend using the bar at the hotel as drinks are very expensive. We spent 3 nights on our way to Europe to break up the trip and caught up with friends and the sights of the city. However if you are travelling for business and need to work also, the desk facility in the rooms is poor and cramped. Lighting and WiFi is also poor. I travel extensively and my priority is cleanliness WiFi and desk facilities. The WiFi is slow and the signal poor. February 16, 2014
Rated 4.0 out of 5.0 by HI Atrium Singapore The hotel is well appointed, comfortable and well cared for facility. The staff are very cordial and professional and seem to sincerely enjoy themselves and are willing to work ot make sure that the guests are satisfied. I believe the HI Atrium provides great value in Singapore. February 14, 2014
Rated 5.0 out of 5.0 by Good accomodation at the right price, fantastic customer service Thank you for a most enjoyable holiday for my children and me. The room and facilities were clean and comfortable. The staff had remarkable customer service especially a young gentleman of Malay decent (I think) at Reception who most patiently helped us on a number of occassions with information on places to visit, public transportation, money exchange and hotel facililties. The location is fantastic, short walk to Tiong Baharu markets, chinatown and shopping centres. Free shuttle to Orchard Road and Chinatown was very useful. Overall a fantastic place to stay and will be back. I have even joined the IHG Rewards Club because of my experience. Cheers. February 12, 2014
Rated 4.0 out of 5.0 Comfortable, good service but food not good The hotel is very good and service is excellent. however, the food at the 4th floor, would it be for breakfeast or dinner, is not good. It is not tasty and fair (if not bad) quality February 11, 2014
Rated 5.0 out of 5.0 by Felt at home right away. We have just returned from a four day stay at the Holiday Inn Atrium and it was a very pleasant visit. The staff were always friendly and helpful and our room was lovely and clean with every possible amenity. We felt relaxed and happy from the start and would definitely use this hotel again if we are ever lucky enough to return to Singapore. Many thanks to all concerned. February 10, 2014
Rated 5.0 out of 5.0 by Great Business Location I just had a great stay at this property. Location is good for business and off-hours. Staff is great. If taking the local trains (the MRT), it's a bit of a hike to the nearest station, especially in business attire. However the accommodations and site staff are top-notch. I held a couple of business meetings downtown in the lobby bar. Very easy. February 10, 2014
Rated 5.0 out of 5.0 by Great hotel We only stayed one night following our cruise as we had a early flight the next morning. Reception staff were most helpful & friendly - we got a early check-in/ hotel close to the river - nice pool area - rooms very comfortable & spacious - neat and clean - what more could one want. We would definately stay here again but for longer February 10, 2014
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