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Rated 4.2 out of 5 by 512 reviewers.
Rated 4.0 out of 5.0 by Consistent and good This hotel is consistently very good in all aspects except decor. If it were updated somewhat it would rate excellent. Staff are great, service is great, food is good but rooms are old fashioned and a bit depressing. January 13, 2014
Rated 4.0 out of 5.0 by Pleasant hotel with complete amenities at good price A good hotel near Singapore River side and good access to many restaurants. For the price paid at corporate rate, this is a good deal. Breakfast was great. IHG member was given special treatment. Cons: air-cond a bit noisy, I have to switch it off to get a good sleep. MRT(subway) is a bit far away but public bus is accessible in front of hotel. For business traveler, this is not relevant as cab can be called at any time. January 11, 2014
Rated 5.0 out of 5.0 by Very nice stay in Singapore Our stay at this property was very nice right from the point we checked in till check-out. In recognition of the Platinum status, I was provided with an upgrade to a nice room. Overall staff were very friendly and helpful. One or two entry level staff in the restaurant were perhaps not as efficient as the rest of the team but that did not affect the quality of our stay too much. Food variety and quality at the breakfast buffet was very good. The Executive Lounge has reasonably good snacking options and a great view. January 11, 2014
Rated 4.0 out of 5.0 by Service oriented staff Always with a smile ready to serve us at any time. January 10, 2014
Rated 5.0 out of 5.0 by Great Experience We had a great time at Holiday Inn Singapore Atrium. Everything about our stay was perfect. Nice place, great staff, convenient location, good food and good value for money. January 8, 2014
Rated 5.0 out of 5.0 by singapore stay great service. Miss Hartini made us very welcome in the executive lounge and later at the check out desk. January 8, 2014
Rated 5.0 out of 5.0 by Carsen's Home away from Home This is the best property in the IHG. The staff always remembers us and we feel so welcome each and every time we visit. Thank you to all for a great experience. Warmest wishes to all for a great 2014! January 7, 2014
Rated 4.0 out of 5.0 by A pleasant staycation It was a staycation and birthday celebration for my son's first birthday. Generally the experience is good, with pleasant staffs and considerate services from the concierge counter, restaurant (Melting pot cafe and executive lodge) and especially the swimming pool with over-the top level. The price is reasonable for an executive level room with value-adding privileges. January 7, 2014
Rated 5.0 out of 5.0 by great service from staff great service from staff and room division manager. staff guide me well for hotel entitlement. - gym operation hour, - breakfast timing, - lounge bar entitlement. Room. - clean. - quiet (sound proof) - spaceful - staff called to check is the room acceptable. (very sincere) overall good experience & good stay. January 6, 2014
Rated 4.0 out of 5.0 by comfortable and nice My staying was very nice. I had an excellent rest and comfort. The hotel is very nice. Congratulations January 6, 2014
Rated 5.0 out of 5.0 by Comfortable rooms, great service, staff always ready to assist guests! Great place for a family as well as regular travelers. I found the staff to be really helpful (Concierge deserves a special mention for thier great work). Location of the hotel is good for people visiting Clarque Quay and other popular tourist destinations in Singapore (hotel provides a free shuttle service). Cabs are easily found just outside the hotel and one can travel for less than 10S$ to many popular destinations - Sentosa island was a 10S$ cab ride. Thank you Holiday InN Atrium for a memorable experience - Cheers!! January 5, 2014
Rated 5.0 out of 5.0 by Great service On a short stay in Singapore stay in a Executive room with access to the Club Lounge. Whilst the room was a bit tired (dated) it was clean and comfortable. All staff that I came across were friendly and helpful especially the staff in the Club Lounge. Overall I enjoyed my stay and would recommend the hotel to my friends & business associates. Well done. January 5, 2014
Rated 5.0 out of 5.0 by Superb experience Excellent conditions, friendly and competent personel, clean and beautiful rooms. Diversified and refined cuisine. Congratulations! January 5, 2014
Rated 5.0 out of 5.0 by My recommendation Platinum Memeber enjoys staying at this hotel! Was in Singapore working at the shipyards at Tuas. originally booked HI Orchard City Center. Orchard City Center is great if you are on holiday or want to bring your kids. Moved over to the HI Atrium and the comfort of my stay improved immediately! My preference is the Holiday Inn Atrium, the professional staff took the absolute best care of my needs so I could concentrate on work. The nearby access to the AYE makes travel to/from the shipyards I worked in much more convenient. I still had access to the Orchard area for dining and shopping and the people in the executive lounge, restaurants and bars were friendly, service was great and price was fair. My only gripe is the elevators can be slow. Overall, this is my first choice if I am in Singapore. January 4, 2014
Rated 1.0 out of 5.0 by Needs Rennovation The staff at this hotel is very good and few seem to be aware that the location is very close to a river ferry and several good restaurants along the river. But the hotel is very dated and desperately needs renovation. It took us two hours after arriving at 3PM to finally get into our rooms. Both rooms were musty and one was basically not habitable due to some smell over and above the mustiness. We ended up cutting our stay short because we felt the hotel was below standard. January 4, 2014
Rated 5.0 out of 5.0 by Perfect hotel... Not much words can further describe on my stay in this hotel other than 'Perfect'!! Keep up the good service and will return for sure during my next trip in Singapore. January 3, 2014
Rated 1.0 out of 5.0 by The Worst Hotel I have ever stayed Our family has selected the Holiday Inn Artium in Singapore as we believe the IHG brand. However, this is not the case. I do not know if this is managed by IHG or not as the standard is not really the same. This is the worst Holiday Inn I have ever stayed. The hotel rate was not cheap. I expected qualify service especially it is with the brand Holiday Inn. However, when I stepped into my room, the smell is bad. The room is old like a 1 star hotel. It is with strong cigarette smell in the bedroom and washroom for the non smoking room which we booked? We called the front desk for almost 35 minutes. However, no responese at all as the operator told us the front desk was busy. We have to call the operator for the manager in charged to ask for a change of room, the room was still bad like dirty drain water. At last, I went to the 3rd room which was not ok either. My family was tired as it is almost 11:00 p.m. and my children is sleepy. We are tired of changing room and I had to sign a form to ask the staff to open the window to let the fresh air come. Could you imagine how smelly was the room. We did not enjoy the stay at all. We did not have a good sleep that night either and we check out immediately after the children wake up at 7:30 a.m. as we do not want to stay in the room. Very bad experience. When I am writing this review, I see there are so many cases mentioned this holiday room is with bad smell. There are responses from the Hotel that ask guests to come back and will make sure the hotel will meet the quality. How come it is not the case? Is it only a general response? There are so many cases for this issue. How come the managements do not care about this issue? It is damaged to the IHG brand and holiday Inn!!!!!! January 1, 2014
Rated 5.0 out of 5.0 by Christmas treat. We used this hotel as a base before and after a cruise which we took with friends. We'd stayed in Singapore on previous visits and always been happy with hotel quality. We found the Atrium to be in a great spot, close to the river promenade, a short walk from World City Mall and with bus stops at all corners. A great location for getting around. Staff were excellent, nothing was too much trouble and they shared knowledge with us at every enquiry. Thanks for a great stay. January 1, 2014
Rated 4.0 out of 5.0 by First-time in Singapore We are coming back and will again stay here. Although Atrium sits away from the congestion of the city proper, getting around isn't a problem. December 30, 2013
Rated 5.0 out of 5.0 by A great experience overall. I had reservations for 2 rooms in the hotel. I arrived the Hotel on 23rd Dec around 8 am. Inspite of checkin time being at 2 pm, with a small charge i was given the opportunity to upgrade to Executive rooms with immediate checkin, which in turn saved my entire day. The staff in all, was very hospitable and cooperative. The Holiday ambience was absolutely amazing and soothing to the eye. I was in the hotel for 3 days and have enjoyed every single moment that i had to spend in the hotel. My family trip was quiet a success and a major contribution and a Big thank you to the Holiday Inn Atrium management and the staff. The rooms are quiet spacious and well done up. The amenities are great. I would definitely recommend this hotel to everyone looking forward for a family visits, vacation or even otherwise in Singapore. December 30, 2013
Rated 4.0 out of 5.0 by Good experience Enjoyed my stay. Good experience from the staffs and facilities. December 29, 2013
Rated 4.0 out of 5.0 by Good and Bad A good property (bit old), but smartly redone in places (say lifts & rooms). Rooms are very comfortable and got a free upgrade - thank you! Rooms are nice, cozy, clean and tidy. Appreciate the fruit which is replaced ever day. Restaurants cater to China / Aus population. Getting Indian menu and narrowing down to veg is highly improbable. One lunch for me was rice with tomato sauce! Another negative is the location - heart of city, but not close to shopping or eateries (SG std.). So if you are a business traveler, need comfy place, not from India (or South Asia) - this is the hotel to book! December 24, 2013
Rated 5.0 out of 5.0 by Comfortable stay Hi, I am sure will recommend to all of my fren to stay in this hotel because it gave me very cmfortable stay and having a great breakfast. Hopes that the hotel able to remain the low rate. Thank you! December 23, 2013
Rated 3.0 out of 5.0 by Average Location is nice. Rooms are clean but with heavy moisture smell. Breakfast is average. Value for money. December 23, 2013
Rated 5.0 out of 5.0 by overall experience we arrived having travelled for about 15 hours. we were able to check in immediately and had a most courteous and easy start to our short stay. despite the fact our arrival was early in the morning there was no problem with gaining access to our room immediately. totally unprovoked, the duty manager, Andrew, approached us to see if there was anything he could do. having been informed of our arrival after a lengthy travel he very kindly arranged for us to have a complimentary breakfast in our room. this was a very kind gesture which was very much appreciated. our sincere thanks to all of the hotel staff December 22, 2013
Rated 4.0 out of 5.0 by Welding Expert Breakfast is good WiFi in business Center a little slow Good service with the late check out on the departing day. December 21, 2013
Rated 4.0 out of 5.0 by Convenient Location The Holiday Inn Atrium is always is my preferred hotel whenever I am in Singapore due to its location. The property may not be the newest in town, but the rooms are clean, comfortable and bright. Hearty breakfast with good western and oriental selection. Courteous staff and service level is generally what is expected from such an establishment. The only let down during my recent stay was the bathtub had cracks on the surface, but was not highlighted to the hotel while I was there as I did not want to go through the hassle of changing rooms. However, that was my very first experience of worn out fitting at the hotel. A recommended hotel and I would be calling again on my next visit to Singapore. December 20, 2013
Rated 5.0 out of 5.0 Very comfortable Stay The Staff , rooms and overall service at the Atrium was memorable and very comfortable. I will certainly be staying there in the future December 19, 2013
Rated 2.0 out of 5.0 by Prefer the Holiday Inn City Centre I have no idea if there is a difference in ownership or franchisee, but this I can say. The City centre one is much much better than this. I have stayed at the one in CC easily over a dozen times in the last few years. At the Atrium I wanted to take a little bit of milk for my tea . Not a glass, not even half a cup. But a finger high cup. In the executive lounge I got an earful on how food is for lounge consumption and how I should order room service.The staff at the lounge in CC will faun all over you and this would be a non-issue. At the atrium one morning I pointed out that the sunflower seeds at the breakfast buffet were rancid. The waitress pointed out to me that she had informed the chef. Next day, same rancid seeds. They had actually baked it to mask the taste. Also just look at the difference in corned beef between the two locations. The one in the Atrium is grey an unappetizing. The people at the Atrium while generally nice are no where near the service level of what happens at the City Centre. I am going back to the City Centre for my next stay. December 18, 2013
Rated 5.0 out of 5.0 by Amazing hotel, great location When staying in Singapore, stay at the Atrium. You will not be dissapointed. They are conveniently located close to Orchard road or china town and have free bus services every hour in an air conditioned tour bus to get you to these two stops. Immediately recognized my Platinum status and upgraded me! They have fresh fruit delivered to you and two complimentary water bottles and juices. They go out of their way to make sure you are comfortable. I love the safe in the room and the bathroom amnentites are too much to list. Absolutely enjoyed our stay! Tina at the front desk is wonderful. Tip ask for the 23rd floor and up! These are special rooms with amazing views. Oh these place has a full gym with real weights! A big plus and a good pool December 16, 2013
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