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Rated 4.5 out of 5 by 578 reviewers.
Rated 5.0 out of 5.0 by great service all round great service and beautiful looking hotel. Very central and convenient. July 20, 2014
Rated 3.0 out of 5.0 by Time for change I've been a big fan of this hotel but it is no longer the gem it used to be. We've stayed each year for the last 4 or 5 years mainly due to the location and family friendly facilities. We've also appreciated the IHG rewards benefits over the years like early check in and late check out. Unfortunately the hotel and facilities are again getting pretty tired - as it seems are many of the staff who just go seem happy to go through the motions. Aside from the front desk staff and lovely lady who maintained our room most just seem to be passing the time and disinterested in what they're doing. This is especially evident in the club lounge where the staff also seem to have limited time for families but are more than happy to fawn over business travelers. The main restaurant serving breakfast does a reasonable job given its limitations but is also in need of redesign and refreshment. Same comment applies to the pool area. We had planned to stay here again in September but are now looking at other fresher options. July 20, 2014
Rated 2.0 out of 5.0 by Very poorly managed After staying there for three days they got a bit better, but I was very shocked at how poor the service was on the first night. It took one hour until we go a room, they lost our bags, and I had to ask for ice five times before they delivered it, despite personally asking the duty manager one time. I made it clear to the receptionist how unhappy I was with th sevice and got no apologies. This really is a dire hotel. July 19, 2014
Rated 5.0 out of 5.0 by Always a Great Hotel in Singapore I always stay at Holiday Inn Singapore Orchard City Centre when arriving in Singapore. The executive room is my preference, with excellent amenities included. July 18, 2014
Rated 5.0 out of 5.0 It's been a great experience Everything is good in this hotel in terms of F&B, Room cleanliness and hotel service staff. I held my wedding here recently, Vasanthi the banquet manager is very helpful and accomodating. July 18, 2014
Rated 5.0 out of 5.0 by A Friendly Hotel Highly recommended, great location, very friendly staff July 17, 2014
Rated 5.0 out of 5.0 by Immaculate & excellent service. From the minute we arrived we were greeted & felt very welcome. The lobby is beautiful & many check-in staff for efficiency. We arrived early from our flight & were told our room was ready & coukd check-in straight away. The ataff were very nice. The room was immaculate, clean & finished with beautiful furnishigs. The bed was comfortable. Room service was fast, generous, delicious & good value for money. The 'Window on the Park' restaurant buffet breakfast was amazing...highly reccomended. The hotel is perfectly located to Orchard Rd, street food & the mrt station. In conclusion was an excellent, child-friendly, beautiful hotel. We had no problems & would definately stay there again in the future. July 17, 2014
Rated 5.0 out of 5.0 great service and good location Staff is very freindly..when we stay at premier room,the closet in toilet have problem then we call tehnical to see the problem. We want to change room. Finally we change and get upgrade to family room..because we have 2 child...thanks for your kindly service for my family. This the third time we stay this hotel. We very enjoy to stay here. The location is very near to orchard shopping centre and many restaurant around hotel. July 15, 2014
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