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Rated 4.5 out of 5 by 706 reviewers.
Rated 5.0 out of 5.0 前台服务好 前台有中文服务人员, 热情周到. 酒店人员服务灵活,能尽量满足客人提出的退房要求. 酒店有些陈旧, 需要翻新. February 19, 2014
Rated 5.0 out of 5.0 by Overall nice hotel and fine breakfast Hotel is good located and the service is very good. Fine breakfast and clean. Service to willingness to fix problems appreciated. Thanks . Coming back as usual February 16, 2014
Rated 3.0 out of 5.0 by Good location on Orchard Road This was my first stay at the HI Orchard Singapore. The location is really convenient and you can easily reach the MRT Somerset Station within 5 mins walk. The staff is caring and courteous. The hotel is of older date however the rooms must have been renovated at one point as they definitely appear to be more up to date than the remainder of the building and interior. Unfortunately my room had functionality issues with both Wireless Internet and Air Condition which made the overnight borderline unacceptable. Without this the stay could have been really great! February 16, 2014
Rated 5.0 out of 5.0 服务贴心 服务非常好, 宾至如归。 房间非常整洁 。 没有找到梳头的 梳子。 没有找到电源转换器。 感觉非常有环保概念, 有奖励方法让客户也在日常生活中重视环境保护。 床头的 便签纸非常有用。 February 16, 2014
Rated 5.0 out of 5.0 by great experience Our stay in holiday inn is very good and very comfortable, room is big enough to accommodate family;ours is with 2 double bed, room is clean and comfy.Location is good because its near to a lot of resto and mall. and its not difficult to get a time to universal studio by taxi is around 17 mins.there are also bus around the area, MRT is around 5-10 mins walk depending on your pacing. staff are very accommodating and helpful. across there is 7-11, starbucks, mcdonald. quiet place to stay though long hallway to walk going in and out of our room but our overall experience is GREAT! thanks February 14, 2014
Rated 5.0 out of 5.0 by Great location, excellent staff This was our third stay at this hotel. We have stayed at several other hotels in Singapore, but since stumbling upon it a few years ago, we haven't stayed anywhere else. We stayed for 5 nights in January in a King executive room. We made good use of the executive club as the atmosphere was much more relaxed than the hustle and bustle of the main buffet breakfast resaurant. We also utilised the executive club to sfternoon teas and cocktail hours. We did on occassion have a drink in the lobby bar which was very good, as you can also order snacks. The lobby bar also has evening entertainment which is a pianist and singer. The singer was very good, but we flt sorry for her as there were not many people in the lobby to listen to her. Our room was on the 8th floor and was very handy to the pool. We were greeting with welcoming smiles when we checked in at 1:30am, and everything in our package was explained in detail to us. All staff throughout our visit were very polite, obliging and welcoming. This hotel is handy to Orchard road, several resaurants outside the hotel in the Cuppage centre which are open very late, and a 7/11 store. I reccommend this hotel and no doubt will be back for a 4th visit. February 14, 2014
Rated 5.0 out of 5.0 by Great experience From check in to check out and everything in between. The staff couldn't do any more - every request was met accurately and with a smile. Early check in, no worries; baby cot, sure and a complimentary kit of baby stuff Thanks for a great stay February 13, 2014
Rated 5.0 out of 5.0 by Great stopover Best Location, orchard Street nearby. A Lot of great Restaurants. Bus Station very easy to reach. A Shuttle Service to the Airport World be perfect . February 10, 2014
Rated 5.0 out of 5.0 by Great hotel This was the second time we stayed at this hotel and it won't be the last. Beautiful lobby, well appointed room, delicious breakfast and warm staff. And it's centrally located just off Orchard Road. We'll be back next year. February 8, 2014
Rated 5.0 out of 5.0 by good service will stay again Good overall experience can do with bigger room for family of 4. Good bathroom facility & staff February 6, 2014
Rated 2.0 out of 5.0 by comfortable but not friendly Location great Food and drinks in hotel expensive with limited choices.Not sure why but time limit on childrens meals for room service after all they sre on holiday too. Clean hotel with a good size pool.some parents are letting in young children into the gym which is off putting when you are trying to do a work out and get away from kids for 30 mins. The only negative side from my experience was I found there was no atmosphere in this hotel.The cleaning service staff always said hello if you passed them but thats all.Even when I came in loaded down with shopping a tall doorman looked at me then carried on talking to his colleagues I had to put my bags down to open the door.I found the small desk near the doors the staff never once said hello as you walked by.they just chatted amongst themselves. I don't know why you have doormen as they never onced open a door for you even when it counts when you are carrying items they see you approaching and would carry on talking and as you opened the door they would only then half heartily take a step forward then back as you where by this time inside. Some reception staff were more friendly and helpful than others. Look if you ask me if I would book again yes due to location and the hotel is clean certainly not for friendliness. February 5, 2014
Rated 5.0 out of 5.0 by Consistent great service This is my third time back in this hotel. Consistent great service and care is what make this place stand out. Had a booking issue where upon my check in, the room I've booked (double) was booked out. The front staff apologised profusely and managed to get me into a suite where they gave us rollout beds for my kids for the night. I received a discount for issue which I thought was a good value. Other than that, everything else was good. My kids loved the amenities, my wife loves the location. Special mention to Christopher Catolico who phoned to again apologise for the booking issue and offered my family dinner on the house. February 5, 2014
Rated 5.0 out of 5.0 整体環境,提供的服務都很好 房間很大, TWIN房二張大床, 很適合我們二個大人和二個小孩的需求, 早餐還提供小朋友專用用餐區, 讓小孩很開心, 華語服務人員很讚, 對我們的詢問都很用心且詳盡的回答 February 4, 2014
Rated 5.0 out of 5.0 by Surprised, very surprised I'm a returning Singaporean that was visiting during the CNY. I was pleasantly surprised with the Hotel's nice reception plus the rooms were very clean and tidy. When you call the reception, they address you by your name (which is not necessary, but it adds to a nice touch). The room service was first class and they follow up with you with the room cleaning (even in the evening). Overall, I have nothing but praises for this hotel. Family friendly. Will definitely come back here when I'm back in Singapore. February 4, 2014
Rated 4.0 out of 5.0 by attentive service, luxurious facility This hotel is very well managed and ready to find solutions to customer needs. We required a very late departure and were able to arrive at a reasonable and fair deal with front desk staff in minutes. The room fittings are luxurious. The sound-proofing is excellent. And the hotel's location is very attractive - just few minutes by foot to some of the best shopping malls in the city. The concierge service was very helpful. February 2, 2014
Rated 5.0 out of 5.0 by Orchard Holiday Inn I travel in the US mostly but have been to Singapore 2 times now for long stays of 8 weeks and 3 weeks. I would HIGHLY recommended this hotel to anyone coming to Singapore. The staff is great the hotel is wonderfully managed. I have stayed at hotel with much higher ratings and this hotel kicks butt .. really February 2, 2014
Rated 4.0 out of 5.0 by Good value for Singapore 2 Adults, 2 kids ages 6 and 8- this is one of few family-friendly hotels in Singapore. Rooms not over-large but enough space for the 2 double beds with room to spare. Good breakfast with plenty of choices in rather crowded restaurant. Nice roof-top swimming pool (gets plenty of sun) with swimming lanes and a little kids' pool and spa. Rather slippery surround- don't run! Excellent location 5 minutes walk from Orchard Road, regular taxi pick-up from the front of hotel. 10 minutes walk to Somerset station on Singapore's excellent subway network (SMRT). 20 metres from the hotel is an open-air pub with $5/mug beer (very cheap for Singapore!) and adjacent to this there are a heap of mid-range restaurants (Japanese, Chinese, Indian and Mexican) and a few 'hawker'-type Chinese eateries. I note that there is also a laundry opposite the hotel- no doubt a lot cheaper than a hotel laundry service (we would have used it were it not for Chinese New Year holiday). All in all pretty good value for Singapore. February 1, 2014
Rated 5.0 out of 5.0 by Great Hotel in excellent location Excellent location, 2 minute walk to Orchard Rd shopping area & plenty of choices for eating from small local food shops or nice restaurants,CS Centrepoint just across from Hol Inn has a great little supermarket for getting all you need from snacks for big & small kids, baby formula,bottles well as a money changer. Ask for the rooms facing the park as the greenery makes a nice relaxing background while your sitting at the window having breaky watching the traffic go by. Rooms are comfy & spacious, pool area is very relaxing, especially at night. All the staff were very efficient, friendly & polite. We had a great stay at Holiday Inn & would recommend & stay there again. Thanks. January 31, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great location Hotel with clean and comfortable room and great location January 31, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel - Has everything We stayed at the Holiday Inn orchard in an executive room and couldnt be happier. The hotel was in a great location and had top class staff. The room was big and comfortable, the pool area was very inviting and the guys at the concierge desk were very helpful getting taxis and generally opening doors for us every time we came back to the hotel. It is those little levels of customer service that make this a truly wonderful hotel. The executive lounge package was well worth it ( even though the staff in the lounge could have been a little friendlier). Having a room with 2 double beds was fantastic for our family of 4. We highly recommend this hotel and will definitely stay here again.Very impressed. January 30, 2014
Rated 4.0 out of 5.0 by Good Hotel This is not a first class hotel but it offers value for money.The staff were all courteous and helpful,the rooms are very clean and it is in a good location if you like going shopping.Not to get mixed up with the Holiday In Express nearby because it is a bit cheaper, so expect to get what you are paying for. January 30, 2014
Rated 5.0 out of 5.0 by Amazing hotel We stayed at the Holiday Inn only for 2days before embarking on a 6 day cruise with my 2 teenage children. I found the staff to be exceptional in all areas. The hotel we amazingly clean and coming from a clean freak this is a big statement! We had other family members staying at other hotels in Singapore and in comparison we all agreed that I had choosen the best hotel in all avenues from value for money, condition of hotel and customer service. The hotel is well positioned for those who wish to shop and taxi's were always available as soon as we walked out of the hotel. They are so cheap to hop in and out of that we never bother with any other form of transport. I would thoroughly recommend and will also book again in the future. Thank you Holiday Inn for making our time in Singapore amazing!!!! January 29, 2014
Rated 5.0 out of 5.0 by A great hotel for business and comfort We arrived as a group for business purposes in Singapore. We conducted meetings both in the lobby restaurant and meeting room. Everything was well organised and comfortable. A great Chinese restaurant and very good rooms. The bar was also good afterwards with German beer and a game of pool. January 29, 2014
Rated 5.0 out of 5.0 by Excellent location, rooms and lounge I will return for sure when visiting Singapore - good rooms, lively lounge, attentive service and recognition. January 29, 2014
Rated 4.0 out of 5.0 by a good choice for trip and business the hotel is located in the business area in the orchard road and therefore very convinient for shoping and other activietes in central of singapore. Serive and food are very good. As our flight was in very early morning, consultated with the reception clerk. Floowing his recommendation, we booked a taxi for airport at 6:00. But the clert did not tell us, that the taxi will charge a reservation fee of 17 S$! So we paid for the transporation from hotel to the airport 37 S$, while the normal cost shall be 20 S$. January 28, 2014
Rated 5.0 out of 5.0 by Top Location, Top Service, Top Hotel! We recently had our second stay as a family at this hotel. We cannot recommend it enough. The rooms are very comfortable and well maintained with great facilities. The housekeeping service does a wonderful job and are very friendly. All the staff are helpful and friendly. Great room service with Club Sandwich being my favourite! Fantastic location next to Orchard Road. Being that we stayed during the festive season, the extras with Santa visiting and the kids club were great. We will always come back to this hotel as we cannot fault it and have such a great time staying there. January 27, 2014
Rated 5.0 out of 5.0 by Great hotel, clean comfortable good service and excellent location. We had a great stay in Holiday Inn Singapore Orchard City. Fantastic location conveniently located or Orchard Road. Room was very comfortable and hotel staff were friendly and helpful. January 26, 2014
Rated 5.0 out of 5.0 by großartige Executive lounge ausgezeichnet,gute speisen und getränke.sehr freundliches personal January 25, 2014
Rated 5.0 out of 5.0 by Singapore break Great location for city visiting . Ample space in room which was up to date clean and tidy.. January 23, 2014
Rated 2.0 out of 5.0 by The hotel name a little more customer service can go along way especially if you trip so far had sick children, passport problems, luggage problems etc January 23, 2014
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