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Rated 4.5 out of 5 by 625 reviewers.
Rated 5.0 out of 5.0 by Great Location and excellent service. Other than great location, the place feels just like home. Even ironing board is provided! The receptionist at the front desk provides excellent service. As our stay is very short and time is very limited, we registered ourselves early . The receptionist ensure us that the luggage will be sent to our room immdtly it is available. This way, we can go straight out to enjoy ourselves without wasting any time. September 4, 2013
Rated 5.0 out of 5.0 by Great service, comfortable rooms Was very impressed with the staff and the size and comfort of the rooms. Would definitely stay again. September 4, 2013
Rated 2.0 out of 5.0 by Poorly maintained hotel This is my 3rd stay at this property; the first 2 stays were refreshing and comfortable but on this occasion the room allocated to me were totally unacceptable. I had to change rooms twice upon check-in, due to foul smell, dust and beds that had dirty linen on to a room that was just average. Being IHG member you would thought you deserve better, but that was not the case. I really do hope to revisit this property again due to its excellent location near Orchard but only if IHG management acts on my feedback positively. Staff were courteous but lack sincerity and were sometimes less hospitable, something not common in other Holiday Inn hotels. September 4, 2013
Rated 5.0 out of 5.0 by Comfortable bed and Great Service Overall, I would say that our family had a wonderful experience. We were attentively assisted by bell service and we were greeted by warm smile of doorman.Swiftly we were assisted by highly skilled front desk personnel and was able to have an early check in. We were so happy that our request was granted. Highly appreciate this gesture as our kids were so tired and sleepy due to our early morning flight.Room were clean,smells good and big enough for a family of four. We were delighted by their comfortable room and pillow choices with multiple exciting array like therapeutic pillow, super soft pillow, etc which will calm you down and will give you quality sleep. Room service was so agile and they are extremely customer service oriented! Buffet is awesome! kids are so amazed with kids buffet with colorful set up and delicious food. Lovely pool and jacuzzi which we enjoyed too. Hotel accessible to malls, resto and tours! I would say that there's indeed value for money! A place that we considered home for a week away from home. September 4, 2013
Rated 5.0 out of 5.0 by Is this a Holiday Inn or an Intercontinental? Beautiful room, excellent service, great location. What more could we ask for? Each staff member went out of their way to make our stay special, and every request we had was handled without a problem. We spent the second part of our trip at one of the top hotels in Singapore (a well-known 5 star boutique hotel on Marina Bay), and the service and benefits we received as Platinum member at this Holiday Inn blew the fancy place away. We would stay here again in a heartbeat. September 3, 2013
Rated 5.0 out of 5.0 by Comfortable rooms and facilities Excellent location for business or holiday. Home away from home. September 1, 2013
Rated 5.0 out of 5.0 by 16 nights of pleasure I stayed here during August 2013 with my wife and son for 16 nights. We booked an executive room, which gave us access to the executive lounge, which was the icing on the cake. Every member of staff we encountered was polite, helpful, courteous and professional, from the room cleaner to the bar staff to the hotel manager. The location of the hotel is not on Orchard, but it is a very short walk to Orchard, where there's the most outrageous selection of top brand, designer shops including Prada, Gucci, Abercrombie and Fitch, Mullberry, Mont Blanc, Rolex, Cartier, Ralph Lorren, Burberry, Gap and even M & S. Everywhere within the city was very easily reached using the bus and metro, we purchased a $12 ticket from the near by metro station (Dhouby Ghout) which gives you $7 credit to use for both the metro and bus, which you can top up at any time, each journey only costs approx $1 to $1.3. I'd recommend visiting the Hawker centres, there's one on Maxwell road in China town, and another in Marina bay, there are many many more, a meal there can cost as little as $5.... Singapore is fab, and the hotel facilities and location are fab too.. August 30, 2013
Rated 5.0 out of 5.0 by Very nice rooms and service My sister, niece and I just stayed here for a lesiure holiday and it was great. the rooms are nicely renovated, comfortable beds nice new bathrooms and the pool on the roof was gorgeous. The service was very good, fast and very friendly. The location was great walking distance to supermarkets and restaurants and in the middle for everwhere we wanted to go. We were very happy with this hotel we would definitley stay here again. :) August 29, 2013
Rated 5.0 out of 5.0 by Great hotel and spacious rooms A group of us stayed there for 7 days, on my recommendation, and it was absolutely fantastic. The staff in all of the Services were so friendly and helpful. Nothing was too much trouble for them. We would definitely stay there again and have no hesitation in recommending this hotel to our other people, including our family and friends. August 27, 2013
Rated 5.0 out of 5.0 Excellent All the staffs were very curtious and very helpful. In Reception Doris and Muneerah were very helpful. Location is excellent. Every evening in the main lobby there was live songs which was really nice. August 27, 2013
Rated 5.0 out of 5.0 by Great experience! Fantastic hotel, great location and hotel staff excellent.! August 27, 2013
Rated 5.0 out of 5.0 by Nice hotel and staff We stayed in room 423 i have a toddler with me we felt at home in this hotel. We love holiday inn!! August 23, 2013
Rated 4.0 out of 5.0 by Good stay and great staff but small room and a bit unclean bed covered blanket I liked staying the hotel with such wonderful managed staff! Special thanks Mie from the reception who cared about my kid illness during the stay and to Anant from the restaurant staff who was very friendly and welcoming person. The thing I didn't like was the unclean undercover blanket and the size of the room. I was hoping for more spacious one. The location is perfect for people who wants to go shopping but in my case, it would have been better if I stayed in Satosa island as I have kids. August 20, 2013
Rated 4.0 out of 5.0 by Good room and service I booked two double-beds room and the hotel gave me a single double-bed room during check-in due to room unavailable. Finally the hotel supplied additional single beds to the room and it was fine for me. Service is very good, free bottle water, newspaper, free drink at the bar. Staff is helpful. August 18, 2013
Rated 5.0 out of 5.0 by Second Stay here, just as good as the first. This is still a great place to stay in Singapore. Nothing was too much trouble from checking in throughout our stay. As we arrived at 6am we took a punt to see if we could get early check in. This was no problem and we were able to check in by 0745am as we had an 1100 am appointment. We did have to pay for the early checkin and breakfast. We didn't mind. We were given free wifi for the duration of our stay which was great as we were often checking websites and emails. Baharom and the staff at the breakfast buffet are to be commended on their diligence and professionalism. Baharom always remembered mine and my wife's name when greeting us each morning. I would not hesitate to stay here again on our next visit to Singapore. August 18, 2013
Rated 5.0 out of 5.0 by good for family to come i like the two queen size of bed and this hotel is very friendly with family and children ,if i come to singapore next time i will also say this hotel again. August 17, 2013
Rated 4.0 out of 5.0 by Clean and comfortable room The rooms were newly renovated and come with quality bathroom facilities. We booked the 2 double bed executive room and was delighted with the space, comfort and executive lounge experience. We spent most time at the pool and there was a decent gym too. Great way to relax during a short staycation. Our daughter left her cardigan in the restaurant on the last day after breakfast. The staff went the extra mile to retrieve it. Thanks to the staff team. We will visit the hotel again. August 16, 2013
Rated 5.0 out of 5.0 by Nice Hotel in great location. Business or pleasure, This Hotel is well worth a stay. Close to the MRT underground and the great shopping Malls that Singapore has to offer. All the hotel staff are competent,friendly and can not do enough to help in any way they can to make your trip all that it can be whilst in Singapore. Enjoy. August 15, 2013
Rated 5.0 out of 5.0 by Great service This hotel is perfect for families. With a great pool on the roof. Well located just off Orchard Road, the shopping area in Singapore. Close as well to other downtown areas. August 14, 2013
Rated 4.0 out of 5.0 by a very nice hotel in Singapore for a family with children The hotel has a very transparent policy on children: they sleep and have breakfast free in your room. Central location on Orchard road The room was large and very clean. Nice marble bathroom. Not much of a view but totally soundproof. 2 big beds; choice of pillows. Braekfast offered quite a variety of nice products. the swimming pool is nice and very private. I would go back with pleasure. August 12, 2013
Rated 4.0 out of 5.0 by A nice place to stay! I am a Platinum Ambassador level guest – so I did get an upgrade , but only a one level upgrade. The booking was made via the Ambassador service centre, so the hotel would know that I would be arriving at 8:30am & needing a room (San Francisco to Singapore – via London; I did not know which way was up, yet alone what time zone I was on!) However, no mention of this managed to get to the reception area. I had to wait for over an hour while a room was prepared, waiting in-line behind a group of tourist. So, there was no prioritization for the highest level of Priority Club guest. The room was very good, as was the restaurant. The bar was very lively! While there I did bump into a very high level IHG manager who was making an undercover visit – it is nice to be recognised as such a high level guest by someone that far up the management chain! Needless to say, I did not have a bar bill to pay when they assisted me to my room! As expected, the staff are as perfect as you would expect for a good hotel in Singapore! Would I stay there again? Probably! However; I will be in Singapore again on Tuesday but choosing to stay at the airport Crowne Plaza. All that the Crowne Plaza need to do is to remember to extend Club Lounge access to me; if they did so this may mean my giving them a 5/5 scores for only the second time in over 2,000 separate hotel visits! August 11, 2013
Rated 5.0 out of 5.0 by There is no place like HOME. To be honest, Holiday Inn Spore Orchard City Centre is just like my second home, everytime i spent my holiday in spore with my dearest wife. Love it. August 10, 2013
Rated 5.0 out of 5.0 by hospitable comfortable & excellent service i and my family has stayed in this hotel 7 times during last 2 years. our experience has been great & that is why we have preferred this hotel. the entire staff is warm helpful & prompt. the rooms are kept very clean.food served is of good quality & delicious.u are made very much welcome & u feel at home. it is one of the best hotels in singapore & we have no hesitation it recommending it . August 10, 2013
Rated 4.0 out of 5.0 by Room met my needs This was my second visit to this hotel. I had been touring for two months staying in different hotels nearly every night. I chose to have a stopover here to relax before my last flight home. I was not disappointed the second time. Upon arrival my room was upgraded, a nice bonus! I suffer from allergies to certain bed linen and the staff quickly attended my needs. As a solo traveller, I feel safe and well looked after in this hotel. My only criticism this time was that my room was facing the street where all the outdoor bars and cafes are and I could here the noise of all their outdoor patrons well into the night. Rooms facing the main road do not suffer that noise problem. Over all the room was excellent, the bed was very comfortable, the service was prompt and welcoming. August 8, 2013
Rated 5.0 out of 5.0 by great hotel to stay & relax with family had been great experiences of stay & relax with my family, the room is clean and much comfortable for a week of our vacation. We shall be back next time when visit Singapore. excellent.! August 6, 2013
Rated 5.0 out of 5.0 by Still the best Holiday Inn This property is still the best Holiday Inn I have ever stayed at. The rooms are excellent and well maintained; the property in general is well maintained. The staff are excellent and will go above and beyoind to make sure your stay is comfortable etc. I said ti in my last review and it bears repeating; IHG should send property managers from all of the chains to this hotel and see how it is done on a daily basis. Keep up the great work and I look forward to my retrun later this year. August 5, 2013
Rated 5.0 out of 5.0 by Very friendly & professional staff We stayed only 2 days in Singapore. Hotel was excellent, kind and knowing staff, confortable bed & pillows, food was good and location very nice for shopping and other stuff we did, August 5, 2013
Rated 5.0 out of 5.0 by Most enjoyable Stay We have stayed in allot of Holiday Inn's and this would rate one of the best. We upgraded to an Executive Suite and found the facilities excellent. The staff were very efficient and friendly. Great location and good room. Highly recommended August 3, 2013
Rated 4.0 out of 5.0 by good location good location and lots of places to shop and dine, if I come back to Singapore, this hotel will be my first choice. August 3, 2013
Rated 5.0 out of 5.0 by One of the Best Holiday Inn's I've stayed at... It did help, that I received an upgrade to a Junior King Suite, but this was a really nice,modernised hotel. I stayed for 5 nights and enjoyed every single day & night of it. August 3, 2013
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