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Rated 4.5 out of 5 by 608 reviewers.
Rated 3.0 out of 5.0 by Room smelt awfull Every time you entered the room, the musty, damp smell hits you in the face!!! March 21, 2013
Rated 5.0 out of 5.0 by Great Hotel Location of the hotel was great. close to shopping areas of orchard road. with fast food resturant all close by and eateries around the area. Somerset MRT station less then a 5 mins walk away from the hotel. Staff was always friendly and greeted us everytime. March 19, 2013
Rated 5.0 out of 5.0 by HOME AWAY FROM HOME had stayed with Holiday Inn Singapore Orchard City Center many times. staff of the hotel are amazing. front desk staff are always friendly and willing to assist us. March 19, 2013
Rated 3.0 out of 5.0 by NIce bed and great location. About 300 m away from Somerset MRT station, the hotel is in quite a convenient location to explore the city. Breakfast was average but there are fast food joints at nearby Centrepoint shopping centre. Across the Orchard Road, the new Orchard Central shopping centre offers another choice except shops open rather late. But there is a Dean and Deluca coffee place that offers excellent all day breakfast. The gym is quite small but functional. Great Indian restaurant at lower level. March 19, 2013
Rated 5.0 out of 5.0 by Great complex and service The hotel was very clean, the staff were very friendly and helpful at all times. the room was great, although the water in the shower ran around the screen onto the floor which created slippery tiles other than this it was great. I have already recomended to other people March 15, 2013
Rated 4.0 out of 5.0 by Good hotel Good accommodation, very attentive staff who were keen to help whenever possible. We were not fully informed at check-in and I was disappointed that there was no free Internet in public rooms. March 14, 2013
Rated 4.0 out of 5.0 by Staff very cooperative . My third visit. Overall experience wonderful . Will always choose this property for my forthcoming visits. March 12, 2013
Rated 4.0 out of 5.0 by Good Hotel in Good Location A good Hotel, in a good location.close to some great shopping malls,bars,and eating venues for all.Easy,fast check in. windows on the Park Restaurant service was of a high standard.A big thank you to all the staff. March 11, 2013
Rated 5.0 out of 5.0 by Enjoyable visit We thoroughly enjoyed our recent five day stay, the room was clean, well appointed and comfortable. Hotel location was great for shopping forays on Orchard Rd and easy access to MRT to explore the rest of the island. Thank you for a most enjoyable visit. March 10, 2013
Rated 5.0 out of 5.0 by superb staff What a wonderful staff. It was a real pleasure to see a number with disabilities. To me this says a lot about the leadership of a hotel. Must be a great place to work. Loved my stay. Thank you! March 10, 2013
Rated 3.0 out of 5.0 by Electric toothbrushes blew up We found the Singapore Holiday Inn to be a wonderful place to spend a few nights. It was centrally located. The rooms were well appointed and comfortable. The staff was courteous. But....we had a major problem. We called the front desk and asked if there was a universal electric outlet. They told us it was above the desk. We plugged in our I-phone for the night. No problems. The next morning we plugged in our electric toothbrushes. They blew up within 5 minutes. We notified the front desk because the smell of smoke and burnt plastic was strong and we wanted to make sure there was no fire hazard. These toothbrushes cost about $75-100 a piece. No one seemed very apologetic about our loss, especially when we were told that these were universal electric outlets. We believe guests should know what electric appliances work before the fact and be warned accordingly. March 9, 2013
Rated 3.0 out of 5.0 by OK It was OK. I wasn't much impressed the price I paid Same price I will able to get better Hotel!. Before leaving I received Gift from Hotel staff. It was nice but Thumb Drive was given to me was does not work. Any way I am not very much satisfied. March 4, 2013
Rated 5.0 out of 5.0 by above expectations Having stayed at various holiday inn hotels, this was the best. Everything and everyone was great. Rooms beautifully clean, breakfasts good, buffet dinner excellent and the staff went out of their way to be helpful. I would not hesitate to recommend the Holiday Inn Orchard City Centre Singapore to anyone. My only criticism is the cost of drinks in the bar......very expensive but alcohol in singapore is generally expensive. There a good bars with reasonable prices less than one minutes walk from the hotel. March 3, 2013
Rated 4.0 out of 5.0 by Orchard Centre Stay I recently stayed at the Holiday Inn Orchard Centre while traveling on business to Singapore. I booked a king bed executive level room with club access, and this is what I received at check-in. The room looked newly renovated, and I really liked that the bed area had multiple electrical outlets for ease of working while relaxing in bed. They were upgrading the hotel's internet access, and I the speed was very good. Breakfast had a good international spread, and I was happy to see a chef to cook eggs to order. Another item that I really liked was that they had live entertainment at the bar, which was very enjoyable. The hotel has somewhat convenient access to the MRT (less than 5 min walk# to Somerset. Taxi's were quickly available except a short wait at primetime of 8:30am. The lounge access was nice, and while I did not use it as much as I should have, they had a nice selection of drinks and light snacks with helpful service readily available. A bonus was that they had a selection of DVD movies that you could play on the DVD player in your room #kids, action/adventure, etc). There was a promotion on the room price during my stay, but the regular price is still a good value for the hotel quality. I would recommend this hotel and would definitely consider staying here in the future. March 1, 2013
Rated 4.0 out of 5.0 by recommended Very central location and kind staff. Perfect for shopping and going out. All walking distance! February 28, 2013
Rated 4.0 out of 5.0 by comfortable bed, great service but internet is bad. With regards to room and comfort there's nothing to complain. The staff and the service are excellent. The only complain is I got the package Sing.$68.00/day where you can have your breakfast, drinks, with free internet in the executive lounge and your room. The problem is I get a hard time connecting to my ipad and iphone with their free wifi. Most of the time I can't get thru. February 27, 2013
Rated 5.0 out of 5.0 by Excellent Service This was the second time my family and I stayed at this Holiday inn. We allways feel welcome by every staff member specialy in the Exceutive lounge. The complementary used of wifi in the lounge and in the rooms in great , specialy travelling whit kids. We booked Two rooms this time and we found it very comfortable and very clean Thanks to all the staff members that made our stay very special. Also the birhtday cake was a hit with the family, very delicious. February 27, 2013
Rated 4.0 out of 5.0 by Hotel has improved since refurb This was a good stay - the location is excellent. My only negative was the very busy and chaotic breakfast room used - Window on teh Park - which was manic every morning I was there. The staff were excellent but overrun by customers. It may have been due to the hotel being busy at Chinese New Year. Gym is a little small and gets very steamy A good hotel for a short stay. February 26, 2013
Rated 4.0 out of 5.0 by general comments the better one out of two Holiday Inns in Singapore. Great location offers walking distance to shops, restaurants and pockets of night life. Rather small gym and OK-ish swimming pool. Few issues- trouble to find space during Happy Hours at the club floor (if you are entitled to free drinks)- its too busy. Another one- taxis during rash morning hours- there is a long que awaiting, better order taxi in advance through bell boys. Quet cozy bar lounge at the ground floor with two- some live band. Recommended. February 26, 2013
Rated 5.0 out of 5.0 by Had a pleasant stay! I and my husband checked into the hotel on the evening of 15th February. After a speedy check-in with all our questions being answered and the request for a late check-out being accepted, we proceeded to our room, the room had a musty smell, so we requested for a room change. The request was politely accepted by the front-desk staff and within 15 minutes, we were allotted another room. The rooms are spacious and well maintained with all amenities that one would require. The washrooms are well appointed with good quality toiletries. The housekeeping staff is polite and efficient and not over-intruding. The staff at the buffet breakfast, similar to the housekeeping and the front desk staff is very polite efficient too. The buffet breakfast has scope for improvement, as of now the vegetarian choices are very limited. The location of the hotel is definitely a plus point with the famous Orchard road being just a few minutes walk. There is no dearth of eating and shopping options in the Orchard area and the nearest metro station is also a few minutes walk. We had a medical emergency and another plus point of staying in the city hub was that, there was no dearth of doctors and medical centers in the close vicinity. The boarding point for the free bus to Universal Studios/Sentosa for foreign tourists, is also a minute's walk from the hotel. I would definitely recommend the hotel! February 25, 2013
Rated 5.0 out of 5.0 by Excellent friendly service Excellent position for shopping on Orchard Road. Good size room, kept to a high standard. All staff from exec lounge, business centre to reception are friendly and very helpful. February 22, 2013
Rated 3.0 out of 5.0 by The service is great. Everything is good. location , food. shopping. But you need a scooter to get your room from the lift. If they give you the room from the other end. I should ask them to lend me a scooter. February 20, 2013
Rated 5.0 out of 5.0 by Comfortable room and noteworthy service My wife and I stayed at the Holiday Inn Singapore Orchard City Centre for 5 nights in February 2013. Check-in: Check-in was effortless and swift. Due to our early arrival our room was not ready so we were escorted to the level 3 Executive Club to enjoy the privlidges while we waited. Customer Care: All staff were curteous and friendly. Mentioned in passing conversation to staff we were celebrating our wedding anniversary. Upon return to our room that evening we were pleasantly surprised to find a fruit platter and anniversary cake in our room. a nice touch. Room: Room was on level 6. Very comforatable king bed and pillow menu. Room amenities as would expect. House keeping quick and efficient. Dining: the daily buffet breakfast was good with a good selection of western and asian. We had in-room dining on two occasions and found this a little disappointing ( menu items not available) and a little expensive for what you get. Location: perfect ! the MRT is only 5-8 minute walk and there are a number of great shopping centres and Restaurants within walking distance. Check-out: once again quick and efficient. February 18, 2013
Rated 4.0 out of 5.0 by A good stay Spent four nights with family in this hotel, location is great, staff is nice and friendly, room size and amenities are okay, bed and pillows are comfortable, breakfast offered plenty choices, room service was nice, the only exception is the smell of the room. I booked and got a non-smoking room, but the room still smelled as if a big smoker just took off. I even found an ashtray and matches in the drawer. February 17, 2013
Rated 5.0 out of 5.0 by great location We always stay at the Holiday Inn Orchard city center as it's a comfortable hotel, great breakfasts in the executive lounge plus all the other yummy food throughout the day. It's a five minute leisurely walk downhill to Orchard rd and another 5 minutes to the Somerset underground rail. The staff are wonderful and the rooms are very comfortable. February 16, 2013
Rated 4.0 out of 5.0 Convenient location Good location, comfortable bed and good service. One thing that disappointed me was about no free internet service. February 14, 2013
Rated 4.0 out of 5.0 by Service We enjoyed the relaxed atmosphere of the Hotel. Overall a great location, Club Room staff extremely helpful, happy and very service orientated. Room and bed excellent. Only disappointmen was with the waste water at one feet when having a shower. Would be happy to recommend this Hotel to others. February 11, 2013
Rated 4.0 out of 5.0 by Warm staff, excellent room, good service, broken massage chair Had a very pleasant stay at your hotel. Room, bed, service, food, were all excellent. However, when I tried to avail of the massage chair service, I was told that it was broken. Disappointed that the massage chair was advertised and not delivered (one of the reasons I bought an upgrade) February 10, 2013
Rated 3.0 out of 5.0 by Comfortable Hotel to stay and the staff are friendly but the cleaning......... The cleanliness still have room to impove. It may be small details but if as a gust can see the dust on the tissue box and make up mirror then there is something to pay more attention. There is one thing I am more concerned then the dust. It is good I can see the dust but I am more worried that something I cant see. I went to the ladys room one morning and saw a cleaner was cleaning the place. I was shocked by how the cleaner use the same rag mob the toilet seat, cover, around the toilet bowl and back to basin, the water taps and vanity. Everything looks very clean in the layds room but no one can see the germ and bactetia were left behind. February 10, 2013
Rated 5.0 out of 5.0 by Well situated just off Orchard Road always enjoy staying at this address As a regular guest at this address, I'm always satisfied with the overall quality of service and rooms! Staff are always friendly and helpful February 10, 2013
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