Rated 4.5 out of 5 by 667
Rated 4.0 out of 5.0 by Popsickle Great location and comfortable stay
Family had a great time,
Staff is very courteous, room comfortable for family of 4.
June 1, 2013
Rated 5.0 out of 5.0 by Bearbee Unforgettable experience
My wife and I stayed at this Holiday Inn during May 2013. We spent one night here before our departure flight home the following morning. The staff helped us celebrate our recent marriage by offering complimentary desserts, and they even upgraded us to a deluxe room with a powder room, foyer, living area, bedroom with a king-size bed, and en-suite bathroom. The room was modern, clean, and bright. We instantly felt at home, and the complimentary desserts were a perfect touch. The staff was very generous and polite, and we were sad that we didn't get to spend more time at the hotel. The lobby of the hotel was large, bright, and well-decorated. We would definitely recommend this hotel to anyone visiting Singapore. It offers a very central location close to shopping on Orchard road, dining, and the subway. This Holiday Inn was a hidden gem, and it was great place to relax after a long vacation before returning home.
May 28, 2013
Rated 4.0 out of 5.0 by Kazu2013 Very good
Staffs are friendly. Food was excellent!
But you need a self laundry service. Coin laundry or Laundload.
May 28, 2013
Rated 5.0 out of 5.0 by jcdnow58a Fantastic
Nothing to say other than fantastic hotel, staff and location
May 28, 2013
Rated 4.0 out of 5.0 by RedRaider8 your staff
friendlyness of youer staff was great . They all took time to chat and seemed very genuine . The little guys up at the pool couldn't do enough for us .
Front desk staff very pleasant
Concierge also helpful
May 24, 2013
Rated 4.0 out of 5.0 by SueSW Good value Executive Room
I enjoyed the stay with my parents at Holiday Inn. The staff are polite, helpful, professional and efficient. We spent an afternoon and an evening in the executive lounge which provides quality foods and drinks, and excellent service.
Also, the location is great and quiet, with only a few minute walk to Orchard Road.
May 22, 2013
Rated 5.0 out of 5.0 by JP22 my second home
I want to thank all the employees at the Holiday Inn City Center Singapore for making my stay so enjoyable the staff really knows how to make you feel at home whenever I am there which is every month for 5 or 6 days at a time the staff is just super and the rooms and facilities are just great always look forward to coming back
May 19, 2013
Rated 5.0 out of 5.0 by BelaLugosi Great hotel for a business trip
My experience was just great. Nothing to complain. The staff was extremely friendly and helpful. (I usually go out for food and drinks and therefore did not rate that.) Best thing was a swim in the pool on the rooftop before AND after a long working day.
May 16, 2013
Rated 1.0 out of 5.0 by tngminh Bad experience with double charged
I stayed from 3rd to 5th of May, 2013. When I checked in, the registration officer asked for my credit card (Master Card), and when I checked out, they asked for my same credit card again, but since there were something wrong with the card acceptance (at least the Hotel's reception officer said so) , I had to pay by cash.
But when I got back home and checked my credit card history, I saw that the card has been charged already (same amount with what I paid by cash, plus the transaction fee) when I checked in on 3rd of May.
I had to make international phone call to the Hotel, after long conversation, they guided me to email them. I did but never got the reply.
I used to stay in Holiday Inn in New York and California (USA) before this time, but this bad experience with Holiday Inn in Orchard, Singapore force me never to choose them again.
May 14, 2013
Rated 5.0 out of 5.0 by KMTTTTTT Relaxing stop off
Exceptionally attentive staff making our stay enjoyable
May 13, 2013
Rated 4.0 out of 5.0 by FANHA Holiday Inn with comfortable room ,nice staff and high performance service
I was lived in Holiday Inn Orchad City Hotel for 5 days with my family. I was very pleasured in this hotel, with comfortable room, nice staff and high performance service. The location near from orchad area.
May 13, 2013
Rated 4.0 out of 5.0 by 3childrendad Wonderful service
At Singapore Orchard City Center, they always try to upgrade for platinum members even it the reward night stay.
May 12, 2013
Rated 4.0 out of 5.0 by Merline Great place to stay
Everytime, i go for business and holiday with my family, i always like to stay at Holiday Inn Orchard. Great place, great hospitality, & worth the value
May 10, 2013
Rated 5.0 out of 5.0 by estebanwest Geat stay/location
Great customer service as always! Nothing more I could ask for
May 10, 2013
Rated 5.0 out of 5.0 by EllenSSv A great hotel.
Stayed a week. The Holiday Inn Singapore Orchard City Centre is among the best Holiday Inns we have stayed at, beautifully decorated and cleanliness impeccable. The staff were absolutely delightful and always ready to attend to the guests needs.
Good sized room, two comfortable beds, flat screen television with a good choice of channels, tea and coffee making facilities, refrigerator, well appointed bathroom, bathrobes and slippers. The roof-top pool and relaxing area was luxurious. Breakfast was good with a good selection of food.
The location is excellent for shopping and exploring, just off Orchard Rd. Cuppage Plaza with great restaurants and bars are next to the hotel.
May 9, 2013
Rated 4.0 out of 5.0 by Kanjedza One of the best
A great hotel situated in an area that has everything you need. Staff always pleasant and willing to oblige. We always stay here.
May 8, 2013
Rated 4.0 out of 5.0 by anb68 Accomodating Personnel
We were looking for a shop that is selling a birthday cake... Since it was early morning, all shops around still close, so we inquire with the front manager that is more than accomodating to assist us to look even for just a small birthday cake.
May 7, 2013
Rated 5.0 out of 5.0 by Robert51 Fantastic Location and staff
From the doorman onto concierge & through to the reception the staff gave us a warm welcome on our arrival. Reception booked us in without a hitch. Our room was great with comfortable beds & the bathroom was spotless and clean.
May 7, 2013
Rated 5.0 out of 5.0 by Nirav Excellent service and Nice rooms
I was very happy during my recent stay with Holiday inn in Singapore. I had requested for early check in and my room was ready on arrival, hotel staff ensured at each stage that my requirements were met. excellent service by staff and very good location next to Orchard road.
May 7, 2013
Rated 5.0 out of 5.0 by Mia70 Very well located and great service
The hotel is very well located. The rooms are spacious and with all comfort possible. I loved the pillow menu!! We had access to the Executive Lounge which is great and with good food.The staff is very nice and very helpful. It is the second time I am going to this hotel and the experience is always the same, good and worthwhile .
May 6, 2013
Rated 5.0 out of 5.0 by ETG23 Strongly Recommended
The welcoming and relaxing hotel ambiance and accommodating staff made our trip a truly enjoyable and memorable experience. All 3 rooms we had were very comfortable. Another plus factor is the location. This hotel is indeed highly recommended especially for vacationing families.
May 5, 2013
Rated 5.0 out of 5.0 by Shermann Great Amenities, staff and service
Very apt location with easy access to shopping, leisure destinations and multiple options for evening dining experiences.
With courteous staff always ready to help out, I would recommend this property as a 'must stay' for individuals and families who are on vacation.
May 3, 2013
Rated 5.0 out of 5.0 by Alsaav best value for money
I really enjoyed our stay at the Orchard City Centre Holiday Inn. The rooms are really very clean and spacious. The staff were really friendly and courteous. The concierge got us a nice van to take us to the airport. The hotel is a only a block away from Orchard Road and a few steps away from the restaurants and shopping malls. I was even surprised to discover that one my favorite restaurants from the Philippines, Gerry's Grill, opened shop right across from the hotel. This was my second return trip to Singapore and also my second stay at the hotel. I plan to return here the next time I visit Singapore.
May 2, 2013
Rated 4.0 out of 5.0 by Elbo33 Overall, Great Hotel
Everything about my stay at the Orchard Center Hotel was perfect EXCEPT for the breakfasts. I feel that it was a complete waste of money. The restaurant was completely chaotic. First day, I waited patiently at the entrance to be seated. No one ever came to help. So I ventured into the restaurant which was filled with dirty tables and lots of people wandering around the buffet area.
After getting my food (which was mediocre) I could only find a seat at a dirty table. I was never able to get any coffee. The place was completely understaffed. I also realized how many families were staying at the hotel. Lots of noisy kids.
Day two: repeat of above.
For an expensive breakfast --- totally disappointing. Felt like I was at a crowded McDonald's. Not a nice venue or environment.
May 2, 2013
Rated 5.0 out of 5.0 by ausie outstanding service and meals
Upon check in the receptionist showed us our rooms, paid extra for cocktails etc. in executive floor which was great value it was a open bar with food for two hours, pool area was nice, breakfast outstanding, great location highly recommend this hotel.
April 30, 2013
Rated 5.0 out of 5.0 by Pirate12 Fully recommend
I arrived at 1 in the morning and even though the receptionist was busy with someone, another person arrived and helped me straight away. I've forgotten his name but he sympathised with me given I was very tired and had to wait for a taxi because it looked like the hotel had been given the wrong pick up time for the airport-hotel transfer. I mentioned that last time I was given a very nice Executive room and would like same if one was available and he gave me a splendid executive suite (Room 322). His service was excellent and was very pleasant to talk to.
The service in the breakfast room was also very good as well as when I checked out. I always ask for a booking at the Holiday Inn on Orchard for convenience and location but was more than impressed last week. I will be back mid May and here's hoping that I get the same room or even better !
April 30, 2013
Rated 5.0 out of 5.0 by RobertT Excellent in every respect
We have stayed in many "similar" hotels throughout the world in our extensive travels, and without hesitation, this is one of the best hotels overall.
April 30, 2013
Rated 5.0 out of 5.0 by Euis Both bed n services an excellent bravo holiday inn
We were staying at this hotel with family hubby, 2 kids and found the location is in the central of Orchard it helps us with an easy access to everywhere beside the service of the hotel itself very good, it was great break for everyone, thanks holiday inn we will come back soon
April 28, 2013
Rated 5.0 out of 5.0 by Clafer Great experience
We recently stayed at this hotel in our first trip to Singapore.
The service was great and we loved the location of the hotel, right next to all the shops and so close to the metro station.
We didn't really eat at the hotel as we were out and about all day so I cannot comment in the food but the rooms were great. clean and modern and the staff were really helpful and nice.
I highly recommend this place!!!!
April 27, 2013
Rated 4.0 out of 5.0 by TXTraveler12345 Great Service, Location & Amenities
I reserved my room a few months ahead of my stay directly with Holiday Inn's website. For the most part, I found that the rates were the lowest when booked directly via their website and that the room rates remained the about same for those few months. The rates for this hotel overall is comparable to other hotels in its class in the area.
The hotel is a block behind Orchard street. The location is great as it is more quiet and less crowded but still within reasonable distance from Orchard Street. It is located next to a construction site on one end of the hotel so you may hear a bit of construction noise throughout the day. Across from the hotel there are a wide selection of local hawker style restaurants in the Cuppage Center and more formal restaurants/bars. There is a small 7/11 nearby and a market, pharmacy, bakery in CenterPoint mall. It is within walking distance of the Sommerset MRT station but I find having to cross the street/navigate through the underground tunnels in the shopping malls a hassle. I feel that the Dhoby Ghaut MRT station was actually easier and quicker to get to since it is straight down Orchard. It was also one of the main connecting stations so you could catch 3 different MRT routes from there without having to connect.
Overall the hotel provided us with excellent service. Everyone was friendly, polite, and professional.
Check-In / Check-Out:
When we arrived, we checked in sometime in the afternoon. I had reserved a non-smoking king room but none was available for that day. Instead the assistant manager offered us a non-smoking two Queen / Double room and said we could switch rooms the following day. We said that was fine. He also offered us complimentary daily buffet breakfast in the hotel restaurant for our inconvenience. It was a wonderful gesture. We checked out early AM and found the checkout process to be simple. Overall both the check-in and check-out processes were quick and there were no lines.
The room seemed to have been recently renovated. The bedding, chairs, carpet looked fresh and clean. The bathroom also seemed renovated although certain areas if you look closely do still show some signs of aging. The room amenities included in room safe, full length mirrors, slippers, robes, hair dryer, scale, iron/ironing board, enough hangers, extra pillow, stocked fridge with small space for travelers to use, two complementary bottles of water, universal outlets, complete bathroom amenities kit (soap, shower gel, shampoo, conditioner, lotion, shaving kit, tooth brush, etc.). Travelers had an option of ordering different pillows (pillow selection card by the bed). The bed overall was comfortable and the standard pillows in room were good (2 firm & 2 soft + 1 extra in closet). The room overall was a good size (~300+sq ft) and had a really efficient layout. I never felt like we were out of space to put our clothes, shoes, or luggage. The rooms were cleaned well. Since we stayed a full 8 nights, we noticed some discrepancies between each cleaning. Sometimes we would be given small hand/face towels but other times they would not be there. Perhaps they have a shortage of the smaller towels? It didn't bother us but we thought it to be odd. The hotel just started offering free in-room wifi internet access and we were instructed on how to log in at the time of check-in. Connecting to the internet was easy. There seems to be a paid option as well but we never had to use it. The free in-room wifi internet speed was more than sufficient during our stay. At times, we were able to stream HD videos from the web without noticing any delays/issues. The hotel did not offer free local calls which made it difficult for us to make appointments and/or reservations directly from our room. We did ask the concierge for assistance and they were more than willing to help.
Lobby - The lobby was a decent size with beautiful chandeliers. It was clean and welcoming.
Bar/Lounge Area - Open and connected to the lobby, great place for travelers to sit and relax. At night, the lounge area had live music. We mostly walked through the bar/lounge area to go through the back door that gave us quick access to the streets facing Orchard Rd. Highly recommended when trying to walk from the hotel to Orchard Rd.
Pool - We used the pool only once during our stay. The pool was clean and the pool area had sufficient covered and open space/chairs and tables for people to lounge around. The Pool area also had two steam saunas, separate one for men and women. The jacuzzi was a failure. The water never got hot (barely warm) and the jets did not work properly, no matter how we tried to set it.
Gym - We didn't use the gym but did peak in it. It was small but had the basic workout equipment. Bottled water is available for you in the gym if needed.
Restaurant - We only visited the restaurant for our complimentary breakfast. The buffet breakfast was good as it included a variety of American / English and Asian breakfast items. There was always a selection of fruits, pastries, juices and bread. There was a waffle station and I don't know how they do it but their waffles are amazingly crisp. There was an omelet station and a noodle soup station. They offered eggs, bacon, sausage, salad greens, porridge, miso soup, rice, asian stirfry / chicken, and an assortment of Indian cuisine items. When you first sit down, they ask whether you want coffee or tea which was great. Unfortunately the waiters do not consistently come back to check up on you regarding refills. Most times we did not get any coffee or tea refills. One thing I did notice was that when someone finishes with their breakfast and leaves, the dirty dishes and utensils were removed from the table. The unused utensils / settings were left on the table for the next guest. The cream for your coffee was left on the table all morning until breakfast finished. It is a bit unsanitary to leave the additional settings and cream on the table from guest to guest to guest.
Other Areas - Towards the last part of our stay, they were painting or adding varnish to something in a room on our floor and it gave off a strong odor. We only smelled it in the hallway so it didn't bother us that much. The hotel is actually quite long so if you get a room at one end of the hotel, be prepared for a long long walk.
Other things worth mentioning:
The hotel offer laundry service but if you would like to take your laundry out to have it cleaned, there is a small shop in the Cuppage Center right across the street from the hotel. They offer same day normal wash, dry and fold service for a decent price.
April 25, 2013