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Rated 4.5 out of 5 by 608 reviewers.
Rated 5.0 out of 5.0 A great place in stay in Singapore A great place in stay in Singapore. We stayed here as part of our family holiday and had a great time. The location was very central, the service from staff was first rate and the facilities were excellent. I would stay here again! August 14, 2014
Rated 5.0 out of 5.0 by Happy returncs LeeKee and all the staff at the executive club make my frequent stays at this hotel a rewarding experience. This is my 8th year at the hotel and I have no intention of changing. August 10, 2014
Rated 4.0 out of 5.0 by A little noisy from next room I have stayed 7 days at room no 513. I heard noise of water and someone's voices from next room especially on mid night which cause me uncomfortably. And the air conditions make me cooler and let me wear long shirts and long pants. It was appreciate that probably you have registered my account for IHG Rewards club alternatively I should. However , It does not allow me to sign in because it remains unclear of PIN for me under current situations. If you figure out the PIN, please notify me with posting e-mail the address of which is mentioned Your Email the end of item in this queries. Thank you. August 10, 2014
Rated 5.0 out of 5.0 by Great Hotel and Location Great service and great helpful staff. I enjoyed my stay at this hotel. It is very very clean and the staff is very helpful. In addition, the hotel is situated in a great location. There are plenty of place to eat and drink close by. A mall is within walking distance with the metro/subway located underneath the mall. This metro/subway can take to you and from the airport as well. A taxi drive from the hotel can cost you about $25 dlls, still not that expensive, but not as cheap as the metro/subway. August 9, 2014
Rated 5.0 out of 5.0 by A great hotel Holiday Inn Orchard is a great hotel. This is the second time I stayed there and my experience has been consistently good. Courteous and efficient staff, clean rooms, good food and above all, a great location makes this hotel stand out from the rest. No doubt, the tariff is a little more than other similar hotels, but the money is well spent considering the quality of the stay. August 9, 2014
Rated 5.0 out of 5.0 by Pleasant stopover The Holiday provided a very pleasant and restful stopover en route to Europe from New Zealand, with excellent amenities. We especially enjoyed tranquil time by the swimming pool. August 8, 2014
Rated 4.0 out of 5.0 by Could have been 5 stars but let down by the first night Due to a late flight we didn't get to the hotel until about 1am. We were given a room on the 6th floor overlooking the road behind the hotel and some shops / cafés. All we could hear was the sound of deep bass music coming from a nearby venue so sleep was impossible. At 3am I went downstairs and, to their credit, the reception staff were excellent. They offered to move us to another room (facing the main road / trees) straight away but we decided to leave it until the morning when we were moved as promised. The remaining 8 nights were great. We got a little bit of road noise but nothing to be concerned about. The free wifi was fast and reliable. The two double beds allowed three of us to stay in one room which is hard to find in Singapore without having to pay extra for a fold away bed. We decided to try breakfast one morning. The quality was good but it was a bit expensive ($S113 for 3 people). As a guest they offer discounted food from the restaurants but this didn't include breakfast, as I found out after we'd eaten. The maitre d' offered us a 25% discount when I queried the bill which was appreciated. The rooms are clean and comfortable although a little dated. They provide free bottled water every day and there's plenty of TV channels to choose from. The staff are very friendly, efficient and respectful. If you're looking for a mid-range priced hotel in a really good location then this is one to strongly consider. I would upgrade to a Club Room next time as it seemed good value for money. It's worth becoming an IHG rewards club member as you get a few benefits and your membership is acknowledged. August 5, 2014
Rated 4.0 out of 5.0 by Relaxing Holiday inn was a delight to stay at with convenient shopping and transport and friendly service . Thank you for our holiday stay. August 4, 2014
Rated 5.0 out of 5.0 by Excellent location and good service Location of the hotel is best for travellers as its stones trow away from Somersert MRT station. There is a food court near the hotel which offers a variety of food options. The staff are friendly and hotel services are very good August 2, 2014
Rated 5.0 out of 5.0 by All round great experience Stopped for three nights on the way to Australia. Arrived at midnight and we're warmly welcomed at reception and speedily processed so we could get to bed. Hotel in a convenient location 5 mins walk from Orchard Road. Ask for a park view room which although also overlooking a busy road the double glazing ensured we slept well. Rooftop pool was great for relaxing after a busy day shopping and/or sightseeing. Hotel organised airport transfers which whilst more expensive than a taxi made life easier. Overall an excellent hotel and great place to stay for a few nights stopover. July 30, 2014
Rated 4.0 out of 5.0 Excellent room Upgrade in recognition of IHG Membership. Very nice coffee shop/bar. Staff should promote Spa in basement better. July 29, 2014
Rated 5.0 out of 5.0 by Confortable room and accomodation, good welcome As a new comer in Singapore, I appreciate welcome and support form hotel team when I needed help, as well as comfort and cleanliness. Musical evening at hotel bar were nice. Congratulation to all the team, thanks July 29, 2014
Rated 3.0 out of 5.0 by easy access and need to improve food quality Overally it is OK, however, it would not recommend to stay as personal trip. July 29, 2014
Rated 5.0 out of 5.0 by Excellent customer service and Comfortable room and bed I thoroughly enjoyed my stay at the hotel. Customer service from the hotel entrance and foyer was excellent. Welcoming atmosphere. Nice clean rooms with comfortable bed and pillow. You will get a good nights sleep. Breakfast food is great. All in all its worth what you pay! July 28, 2014
Rated 5.0 out of 5.0 by Excellent We had a wonderful stay from the minute we walked inn. Get room upgrade. Nice, huge room with very comfy bed. The bathroom had it all plus some more. Delicious breakfast with a lot of to choose from. Fantastic location. Two minutes walk from orchard road and underground station. I would stay there again and would recommend this hotel to my friends. July 27, 2014
Rated 5.0 out of 5.0 by Overall Experience I had a great stay in the hotel. The facilities are really good, and compares more favourably than a lot of Holiday Inn hotels I have stayed in. Congratulations. Pikay Richardson July 27, 2014
Rated 5.0 out of 5.0 by Great service and value Great location, close to main shopping centres, eating places and MRT. Great service and most importantly great value for the price of a room that can accommodate a family of four - very few hotels can offer two double beds in a single room. July 26, 2014
Rated 5.0 out of 5.0 by excellent hotel in an excellent location The Holiday Inn hotels have always been of a good standard and value for money. I was very impressed with the Holiday Inn Singapore Centre our family really enjoyed our time there. July 26, 2014
Rated 4.0 out of 5.0 by Short stay Very close to Orchard Rd . I thought for the price we paid that breakfast could have been included . I would stay at this property again . July 25, 2014
Rated 5.0 out of 5.0 by Comfortable , but some time uncomfortable I had experience that I haven't support at door open when I arrive at hotel. July 23, 2014
Rated 4.0 out of 5.0 by It's the people that make it a great place to stay in The hotel is nice and clean. But then, so many other hotels are too. What impressed us was the helpful nature of the staff. Whether it was insightful guidance from the concierge or prompt, courteous room service, we could not only not find fault, but were positively made to feel comfortable and at home. Breakfast buffet was very good. Rooms were comfortable and clean. Wi fi was free and was reasonably fast. We did not use the gym or pool and cannot comment on this aspect. The hotel has an excellent location on Orchard road and is well connected. July 22, 2014
Rated 5.0 out of 5.0 by Helpful Staff On my arrival the staff was not aware I was an IHG member but reacted immediatly when I gave them my member number. They were also able to upgrade me to a suite at my request that I had not reserved. This made our stay a lot more pleasant July 21, 2014
Rated 5.0 out of 5.0 by great service all round great service and beautiful looking hotel. Very central and convenient. July 20, 2014
Rated 3.0 out of 5.0 by Time for change I've been a big fan of this hotel but it is no longer the gem it used to be. We've stayed each year for the last 4 or 5 years mainly due to the location and family friendly facilities. We've also appreciated the IHG rewards benefits over the years like early check in and late check out. Unfortunately the hotel and facilities are again getting pretty tired - as it seems are many of the staff who just go seem happy to go through the motions. Aside from the front desk staff and lovely lady who maintained our room most just seem to be passing the time and disinterested in what they're doing. This is especially evident in the club lounge where the staff also seem to have limited time for families but are more than happy to fawn over business travelers. The main restaurant serving breakfast does a reasonable job given its limitations but is also in need of redesign and refreshment. Same comment applies to the pool area. We had planned to stay here again in September but are now looking at other fresher options. July 20, 2014
Rated 2.0 out of 5.0 by Very poorly managed After staying there for three days they got a bit better, but I was very shocked at how poor the service was on the first night. It took one hour until we go a room, they lost our bags, and I had to ask for ice five times before they delivered it, despite personally asking the duty manager one time. I made it clear to the receptionist how unhappy I was with th sevice and got no apologies. This really is a dire hotel. July 19, 2014
Rated 5.0 out of 5.0 by Always a Great Hotel in Singapore I always stay at Holiday Inn Singapore Orchard City Centre when arriving in Singapore. The executive room is my preference, with excellent amenities included. July 18, 2014
Rated 5.0 out of 5.0 It's been a great experience Everything is good in this hotel in terms of F&B, Room cleanliness and hotel service staff. I held my wedding here recently, Vasanthi the banquet manager is very helpful and accomodating. July 18, 2014
Rated 5.0 out of 5.0 by A Friendly Hotel Highly recommended, great location, very friendly staff July 17, 2014
Rated 5.0 out of 5.0 by Immaculate & excellent service. From the minute we arrived we were greeted & felt very welcome. The lobby is beautiful & many check-in staff for efficiency. We arrived early from our flight & were told our room was ready & coukd check-in straight away. The ataff were very nice. The room was immaculate, clean & finished with beautiful furnishigs. The bed was comfortable. Room service was fast, generous, delicious & good value for money. The 'Window on the Park' restaurant buffet breakfast was amazing...highly reccomended. The hotel is perfectly located to Orchard Rd, street food & the mrt station. In conclusion was an excellent, child-friendly, beautiful hotel. We had no problems & would definately stay there again in the future. July 17, 2014
Rated 5.0 out of 5.0 great service and good location Staff is very freindly..when we stay at premier room,the closet in toilet have problem then we call tehnical to see the problem. We want to change room. Finally we change and get upgrade to family room..because we have 2 child...thanks for your kindly service for my family. This the third time we stay this hotel. We very enjoy to stay here. The location is very near to orchard shopping centre and many restaurant around hotel. July 15, 2014
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