Rated 4.0 out of 5.0 by Marie02 comfortable bed, great service but internet is bad.
With regards to room and comfort there's nothing to complain.
The staff and the service are excellent.
The only complain is I got the package Sing.$68.00/day where you can have your breakfast, drinks, with free internet in the executive lounge and your room. The problem is I get a hard time connecting to my ipad and iphone with their free wifi.
Most of the time I can't get thru.
February 27, 2013
Rated 5.0 out of 5.0 by papi11 Excellent Service
This was the second time my family and I stayed at this Holiday inn.
We allways feel welcome by every staff member specialy in the Exceutive lounge. The complementary used of wifi in the lounge and in the rooms in great , specialy travelling whit kids. We booked Two rooms this time and we found it very comfortable and very clean
Thanks to all the staff members that made our stay very special.
Also the birhtday cake was a hit with the family, very delicious.
February 27, 2013
Rated 4.0 out of 5.0 by daveyj Hotel has improved since refurb
This was a good stay - the location is excellent.
My only negative was the very busy and chaotic breakfast room used - Window on teh Park - which was manic every morning I was there. The staff were excellent but overrun by customers.
It may have been due to the hotel being busy at Chinese New Year.
Gym is a little small and gets very steamy
A good hotel for a short stay.
February 26, 2013
Rated 4.0 out of 5.0 by sveta general comments
the better one out of two Holiday Inns in Singapore. Great location offers walking distance to shops, restaurants and pockets of night life. Rather small gym and OK-ish swimming pool. Few issues- trouble to find space during Happy Hours at the club floor (if you are entitled to free drinks)- its too busy. Another one- taxis during rash morning hours- there is a long que awaiting, better order taxi in advance through bell boys. Quet cozy bar lounge at the ground floor with two- some live band. Recommended.
February 26, 2013
Rated 5.0 out of 5.0 by Nams20 Had a pleasant stay!
I and my husband checked into the hotel on the evening of 15th February. After a speedy check-in with all our questions being answered and the request for a late check-out being accepted, we proceeded to our room, the room had a musty smell, so we requested for a room change. The request was politely accepted by the front-desk staff and within 15 minutes, we were allotted another room. The rooms are spacious and well maintained with all amenities that one would require. The washrooms are well appointed with good quality toiletries. The housekeeping staff is polite and efficient and not over-intruding.
The staff at the buffet breakfast, similar to the housekeeping and the front desk staff is very polite efficient too. The buffet breakfast has scope for improvement, as of now the vegetarian choices are very limited.
The location of the hotel is definitely a plus point with the famous Orchard road being just a few minutes walk. There is no dearth of eating and shopping options in the Orchard area and the nearest metro station is also a few minutes walk. We had a medical emergency and another plus point of staying in the city hub was that, there was no dearth of doctors and medical centers in the close vicinity. The boarding point for the free bus to Universal Studios/Sentosa for foreign tourists, is also a minute's walk from the hotel.
I would definitely recommend the hotel!
February 25, 2013
Rated 5.0 out of 5.0 by bigbear1010 Excellent friendly service
Excellent position for shopping on Orchard Road.
Good size room, kept to a high standard.
All staff from exec lounge, business centre to reception are friendly and very helpful.
February 22, 2013
Rated 3.0 out of 5.0 by jackgi The service is great.
Everything is good. location , food. shopping. But you need a scooter to get your room from the lift. If they give you the room from the other end. I should ask them to lend me a scooter.
February 20, 2013
Rated 5.0 out of 5.0 by petew64 Comfortable room and noteworthy service
My wife and I stayed at the Holiday Inn Singapore Orchard City Centre for 5 nights in February 2013.
Check-in: Check-in was effortless and swift. Due to our early arrival our room was not ready so we were escorted to the level 3 Executive Club to enjoy the privlidges while we waited.
Customer Care: All staff were curteous and friendly. Mentioned in passing conversation to staff we were celebrating our wedding anniversary. Upon return to our room that evening we were pleasantly surprised to find a fruit platter and anniversary cake in our room. a nice touch.
Room: Room was on level 6. Very comforatable king bed and pillow menu. Room amenities as would expect. House keeping quick and efficient.
Dining: the daily buffet breakfast was good with a good selection of western and asian. We had in-room dining on two occasions and found this a little disappointing ( menu items not available) and a little expensive for what you get.
Location: perfect ! the MRT is only 5-8 minute walk and there are a number of great shopping centres and Restaurants within walking distance.
Check-out: once again quick and efficient.
February 18, 2013
Rated 4.0 out of 5.0 by sieggeng A good stay
Spent four nights with family in this hotel, location is great, staff is nice and friendly, room size and amenities are okay, bed and pillows are comfortable, breakfast offered plenty choices, room service was nice, the only exception is the smell of the room. I booked and got a non-smoking room, but the room still smelled as if a big smoker just took off. I even found an ashtray and matches in the drawer.
February 17, 2013
Rated 5.0 out of 5.0 by Sadarar great location
We always stay at the Holiday Inn Orchard city center as it's a comfortable hotel, great breakfasts in the executive lounge plus all the other yummy food throughout the day.
It's a five minute leisurely walk downhill to Orchard rd and another 5 minutes to the Somerset underground rail.
The staff are wonderful and the rooms are very comfortable.
February 16, 2013
Rated 4.0 out of 5.0 Convenient location
Good location, comfortable bed and good service. One thing that disappointed me was about no free internet service.
February 14, 2013
Rated 4.0 out of 5.0 by pat65 Service
We enjoyed the relaxed atmosphere of the Hotel. Overall a great location, Club Room staff extremely helpful, happy and very service orientated. Room and bed excellent. Only disappointmen was with the waste water at one feet when having a shower.
Would be happy to recommend this Hotel to others.
February 11, 2013
Rated 4.0 out of 5.0 by missionbayman Warm staff, excellent room, good service, broken massage chair
Had a very pleasant stay at your hotel. Room, bed, service, food, were all excellent. However, when I tried to avail of the massage chair service, I was told that it was broken. Disappointed that the massage chair was advertised and not delivered (one of the reasons I bought an upgrade)
February 10, 2013
Rated 3.0 out of 5.0 by Chris73 Comfortable Hotel to stay and the staff are friendly but the cleaning.........
The cleanliness still have room to impove. It may be small details but if as a gust can see the dust on the tissue box and make up mirror then there is something to pay more attention. There is one thing I am more concerned then the dust. It is good I can see the dust but I am more worried that something I cant see. I went to the ladys room one morning and saw a cleaner was cleaning the place. I was shocked by how the cleaner use the same rag mob the toilet seat, cover, around the toilet bowl and back to basin, the water taps and vanity. Everything looks very clean in the layds room but no one can see the germ and bactetia were left behind.
February 10, 2013
Rated 5.0 out of 5.0 by Verney64 Well situated just off Orchard Road always enjoy staying at this address
As a regular guest at this address, I'm always satisfied with the overall quality of service and rooms! Staff are always friendly and helpful
February 10, 2013
Rated 5.0 out of 5.0 by ironhide502 No Free Wifi
As a Priority privlege member I experince free WiFi all over the world this hotel was the last stop before headding home to Australia, I was extremly dissatisfied that I had to pay 32SGD per day for Wifi.
I the future I will look around for hotels that include this.
February 9, 2013
Rated 5.0 out of 5.0 by Nels Convenient
Overall is good. Close to Orchard Road, shopping, heaps of good restaurant, lots of choices, fun.....
February 9, 2013
Rated 5.0 out of 5.0 by Rizz Hotel Stay from Feb 1-3
The hotel facilities and the service were excellent!!
February 7, 2013
Rated 4.0 out of 5.0 by russ0404 Overall very good
Location was good. Room was presented well and very clean and comfortable. Staff were friendly and made us feel welcolm.
February 5, 2013
Rated 5.0 out of 5.0 by M2Maddy Excellent room & bed, great staff and great location
Excellent hotel. Had a very nice stay though a short one for 3 days. Being a priority club member allowed early checkin. Bed was comfortable and able to enjoy good short and long naps.
Only thing is that no Free WiFi even in Hotel Lobby though I had a 3G network which meant WiFi didn't matter, still it is better to have it.
Overall an excellent experience indeed.
February 4, 2013
Rated 5.0 out of 5.0 by Rose21 Welcoming staff, great room and facilities.
My husband and I throughly enjoyed our 6 night stay at the Holiday Inn. We were very warmly welcomed when we arrived and our room was spacious and beds very comfortable. Excellent meals in both the Window on the Park and the Executive Lounge but what we found most noticeable were the friendly smiles and excellent service we were shown by the staff. Many thanks and well done.
February 1, 2013
Rated 5.0 out of 5.0 by RicAu excellent ang good price.
staying in holiday inn singapore is superb,very relaxing and stuffs friendly.
January 31, 2013
Rated 5.0 out of 5.0 by Onlyoni A great experience
This was our first stay at the Holiday Inn Singapore Orchard City Centre and our fourth visit to Singapore. We chose this hotel because of the positive reviews on different websites.
We couldn't have asked for better service from our arrival to our departure. We were greeted as Priority Club members and given an upgrade to a suite - we were a party of two adults and a teenager. The rooms were spotless, large and well laid out with quality furnishings; a spacious bathroom with plenty of large bath towels and toiletries etc. We had a suite overlooking the park.
All staff, from those we met in the corridors or lifts, or during breakfast, in the bar, or at the front desk were welcoming, cheerful, helpful and polite.
This is a great location for anyone wanting easy access to Orchard Road without being right on top of it; and also easy access to the trains to further explore Singapore. There is also a wonderful doctor right across the road (who we were directed to by the hotel staff when we enquired about medical assistance).
We will definitely stay at this hotel when we return to Singapore, and have already encouraged family and friends to do the same.
January 29, 2013
Rated 4.0 out of 5.0 by sean1990 comfortable bed , poor frontdesk service.
1. Called the operator via room phone , about the extended check out time . but i was told that he will call back to confirm about the check out time , but yet i waited for about 1 hour and no one call back . so i have to made my trip down to the front desk to get the check out time done .
2. the next morning i called the operator for shampo and toothbrush , agian he didnt get any one to send the things .
i think there is a need to improve on this issue .
overall the room and service is still okay .
January 26, 2013
Rated 5.0 out of 5.0 by Wendy101 Great hotel in a great location
I recently stayed at the Holiday Inn Orchard City Centre with my daughter. I have stayed here before and was happy to revisit. The location just off Orchard Road was excellent. The day of our departure my daughter got sick and we had to call a doctor and extend our stay by one day. The hotel management and staff were great. They had a doctor to us within the hour and the hotel manager was extremely helpful. They even sent up a bowl of fruit with a get well card for my daughter. I often stay at holiday inns because I know I can be assured of a great experience. I would certainly recommend this hotel to my friends.
January 24, 2013
Rated 5.0 out of 5.0 Great Holiday Inn
My family and myself had a wonderful time at this Holiday Inn. The staff are very friendly and extremely helpful especially went you request different pillows at 10pm at night. Out with the soft to exchange to the firm. The default pillows should be firm. All requests were promptly completed. The room cleaning staff should be commended for their flexibility as we always slept in to 10am in the morning and on our return, the room was impeccable. All the staff always greeted you and were very polite and always remembered of drink selection at the Executive Club.
January 23, 2013
Rated 5.0 out of 5.0 by MarkOre Jan 10-17, 2013 stay
I can't think of 1 negative thing to say about this hotel. All it's staff are friendly and helpful and some ever know your name. It is close to everything, so it's a real bargain and I highly recommend it. It is my 2nd year in a row at the same establishment!!!
January 22, 2013
Rated 4.0 out of 5.0 by syzygy47 A very Good Hotel
I have stayed in Holiday Inn Singapore Orchard Center every time in SIngapore. It is very conveniently located off Orchard Road behind Centrepointe Mall. The staff is very friendly and accommodating to our wishes, and recognized me a a Priority Club Platinum Member. The rooms are very comfortable and the breakfast is excellent. The Pool and exercise room are very nice. My only problem was that the Jacuzzi on the 8th floor was not hot and only 2 of 6 water jet positions worked. It definitely needed maintenance. I do not like that it is expensive, but it is still competitive with all Singapore Orchard area hotels. I would rate it perfect Five Stars if Internet Access/WiFi was complementary, but it is Very Expensive at $36 per day. This seems strange when Holiday Inn Express offers Free WiFi in all the rooms. As a Minimum, Priority Club members should get Free WiFi.
January 19, 2013
Rated 4.0 out of 5.0 by Johny1960 Like the location
The hotel is well located and I find that overall the hotel is very good from check in to check out and all in between. Very friendly staff. It is top of my list when on trips to Singapore and I have stayed at the so called best hotels In Singapore and I still return to the Holiday Inn.
January 19, 2013
Rated 5.0 out of 5.0 by PhnomPenhExpat Everything you need in a hotel room
This was one of the most comfortable rooms that I have stayed in. It was very modern and updated and everything worked -- didn't need adapters because all the outlets would accept different electrical plugs. My room included breakfast, which included a wide variety of foods, including very tasty apam. A nasi lemak would have been great. I rate food and beverage only average primarily because of the ambiance, or lack thereof in the restaurant. It is rather small and dark to be named Window on the Park, and, on the weekend I was there, very crowded. The lobby bar has steps without a railing -- which is difficult for me, and one evening a woman in a wheel chair could not come to the bar proper, but had to take drinks in the lobby itself. This access issue is an apparent oversight, as I found everything else so accessible. Overall, a very nice hotel, very pleasant staff, and an excellent location. I would book the club floor next time, which has a very spacious and relaxed room that is open to the atrium.
January 18, 2013