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Rated 4.5 out of 5 by 949 reviewers.
Rated 4.0 out of 5.0 by Holidays at the Hoilday Inn Great staff at the restaurants and floors...! Excellent spacious rooms - we are a family of four....location was very convenient - markets, malls, Trains all within a walking distance....nice pool at the top....would definitely consider staying here again. Thanks Holiday Inn!! July 25, 2015
Rated 3.0 out of 5.0 by Regrettably, a disappointing experience We recently stayed at the Holiday Inn Orchard City Centre, having requested two Club rooms next to one another (as our elderly parents were accompanying us on this Singapore stopover). On arrival, the check in was smooth however we discovered the rooms were about 5 rooms apart, although on the same floor. We could live with that, but when the concierge took us to our room (on the level 3 executive club floor), it has clearly not been cleaned - the bed had been lied on, the toiletries used, and rubbish left on the desk and around the floor. We were then changed to another room, although this time on level 7 - clearly this room wasn't a club room either, as there was no complimentary water nor did the complimentary paper arrive the next morning. This was remedied on the second day we were there, although being on separate floors from our elderly parents provided challenging at times, and our 11 y.o wished to visit them from time to time. The location of the hotel still remains a good one to Orchard Road and surrounds, and the food is fine. The rooftop pool also remains a great feature, and the gym is fine. We also had a final problem at checkout, when the computers were not working, so we could not be properly checked out. The staff looked lost as to what to do, and after 30 minutes, someone finally came out to us and said they would charge our credit card later on if there were any expenses (there weren't, and we never received a confirming email that that was the case). This was our second visit, and I am not sure if we would come back again unless there was a lift in service standard. July 21, 2015
Rated 5.0 out of 5.0 by fantastic experience: total quality This is a wonderful property and an exceptionally dedicated staff. It could or should be a reference for all Holiday Inn hotels . Congratulations and thank you. July 21, 2015
Rated 5.0 out of 5.0 by Great service it was simply awesome! strongly recommended for tourist and locals for staycation! July 21, 2015
Rated 5.0 out of 5.0 by Excellent location and service. Best choice for Family trip I stayed with my family from 10th to 17th July'2015. Excellent location: just 1 minute walk to Orchard road and many restaurants. Taxi is available from this hotel. The staff and services was excellent. July 21, 2015
Rated 5.0 out of 5.0 by Excellent experience. Totally different experience from my lasted stayed at this hotel. The front desk staff knows what to do and I appreciate for what there do. Thank you. July 20, 2015
Rated 5.0 out of 5.0 by Excellent Hotel Location, Service are all the best ! All staffs are nice and warmly welcome. The best location, walk to Orchard Road just 3 minutes, and there is a big outdoor food court close. July 19, 2015
Rated 3.0 out of 5.0 by Great staff effort...local night club will impact decision to return This hotel met every need of our family of four with two small children. Location was perfect for getting out and seeing Singapore. The perks of the Executive Room rate made that upgrade well worth it. The breakfast, snacks and cocktails helped stretch the pocketbook for this expensive city. Sadly our room was on the south side of the hotel. The last three nights of the trip we had difficulty sleeping from the noise of the night club that operated till 5AM. This night club noise is outside of the control of the hotel and its staff, but if we could not stay on the north side next time, we would have difficulty going back. July 18, 2015
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