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Rated 4.5 out of 5 by 706 reviewers.
Rated 5.0 out of 5.0 by great service all round great service and beautiful looking hotel. Very central and convenient. July 20, 2014
Rated 3.0 out of 5.0 by Time for change I've been a big fan of this hotel but it is no longer the gem it used to be. We've stayed each year for the last 4 or 5 years mainly due to the location and family friendly facilities. We've also appreciated the IHG rewards benefits over the years like early check in and late check out. Unfortunately the hotel and facilities are again getting pretty tired - as it seems are many of the staff who just go seem happy to go through the motions. Aside from the front desk staff and lovely lady who maintained our room most just seem to be passing the time and disinterested in what they're doing. This is especially evident in the club lounge where the staff also seem to have limited time for families but are more than happy to fawn over business travelers. The main restaurant serving breakfast does a reasonable job given its limitations but is also in need of redesign and refreshment. Same comment applies to the pool area. We had planned to stay here again in September but are now looking at other fresher options. July 20, 2014
Rated 2.0 out of 5.0 by Very poorly managed After staying there for three days they got a bit better, but I was very shocked at how poor the service was on the first night. It took one hour until we go a room, they lost our bags, and I had to ask for ice five times before they delivered it, despite personally asking the duty manager one time. I made it clear to the receptionist how unhappy I was with th sevice and got no apologies. This really is a dire hotel. July 19, 2014
Rated 5.0 out of 5.0 by Always a Great Hotel in Singapore I always stay at Holiday Inn Singapore Orchard City Centre when arriving in Singapore. The executive room is my preference, with excellent amenities included. July 18, 2014
Rated 5.0 out of 5.0 It's been a great experience Everything is good in this hotel in terms of F&B, Room cleanliness and hotel service staff. I held my wedding here recently, Vasanthi the banquet manager is very helpful and accomodating. July 18, 2014
Rated 5.0 out of 5.0 by A Friendly Hotel Highly recommended, great location, very friendly staff July 17, 2014
Rated 5.0 out of 5.0 by Immaculate & excellent service. From the minute we arrived we were greeted & felt very welcome. The lobby is beautiful & many check-in staff for efficiency. We arrived early from our flight & were told our room was ready & coukd check-in straight away. The ataff were very nice. The room was immaculate, clean & finished with beautiful furnishigs. The bed was comfortable. Room service was fast, generous, delicious & good value for money. The 'Window on the Park' restaurant buffet breakfast was amazing...highly reccomended. The hotel is perfectly located to Orchard Rd, street food & the mrt station. In conclusion was an excellent, child-friendly, beautiful hotel. We had no problems & would definately stay there again in the future. July 17, 2014
Rated 5.0 out of 5.0 great service and good location Staff is very freindly..when we stay at premier room,the closet in toilet have problem then we call tehnical to see the problem. We want to change room. Finally we change and get upgrade to family room..because we have 2 child...thanks for your kindly service for my family. This the third time we stay this hotel. We very enjoy to stay here. The location is very near to orchard shopping centre and many restaurant around hotel. July 15, 2014
Rated 5.0 out of 5.0 by Holiday Inn Orchard Road The beds were excellent and the pillows were the best I have used in any hotel. The gym was small and with only 2 running machines it was hard to get on them. The carpets are looking a little sad, but the hotel was very clean and all the staff were so friendly and polite. We had a great 5 days. July 15, 2014
Rated 4.0 out of 5.0 by club lounge & reservations professionally attended, love it here felt welcome all the time warmth attention club lounge is good July 15, 2014
Rated 4.0 out of 5.0 by Helpfull staff and comfortable room My Family and me always choose this hotel because of its comfort and services.. excellent .. July 15, 2014
Rated 5.0 out of 5.0 by Great service and personal assistance I received personal service and was assisted by the frindly staff at check in. The late checkout was appriciated. Good location for our holiday. July 15, 2014
Rated 4.0 out of 5.0 by Great location but the pool is to noisy Really nice hotel, with a very nice staff. location is perfect, the only bad things is the pool, to much child and very noisy, no life guard to check if people respect the rules. July 15, 2014
Rated 4.0 out of 5.0 by Great location and very nice hotel Stayed 6 nights in club room on 6th floor. Very nice 2 x double bed room, but had a connecting door and could hear muffled talking and tv through it, otherwise a great stay. Staff wonderful, club lounge nice and lovely rooftop pool area. Fantastic location for shopping, restaurants and the MRT. Would definitely stay here again. July 14, 2014
Rated 5.0 out of 5.0 by Excellent stay Great hotel, very good staff. The roof top pool was a welcome relief to the Singapore heat. Good position for shopping. Would return. July 14, 2014
Rated 5.0 out of 5.0 by Very convenient location and excellent hotel Stayed here for 5 nights in July. Very close to Orchard Road and MRT station. Rooms are like new and very clean and comfortable. Bathrooms are superb and there are even 2 shower heads with good water pressure and plenty of hot water. Staff are very accommodating. Rooftop pool and spa are very good - only complaint is that spa was not in service for 2 days. Loved our stay here and would definitely come back again. July 13, 2014
Rated 4.0 out of 5.0 by Great Satff members As I stayed for over thirty days You get to see familiar staff members. Every staff was friendly, with a warm smile, a kind word and very helpful. The hotel is very clean with a positive atmosphere. The first impression from the porters is big smile and welcome. The check-in was fast and efficient. My room was always clean and organized. The Tandor restaurant food is very good. As I ate there quite often I ordered off the fixed menu and the staff changed the food selection so I did not always eat the same food. As I may be going back for another extended stay I look forward to my stay. July 10, 2014
Rated 4.0 out of 5.0 by Great location and good service. We had a great overall experience staying at the hotel, good service and conveniently located. Buffet restaurant was good with room to improvement; hotel bedding might be suggested in time for upgrade. July 9, 2014
Rated 5.0 out of 5.0 by Great Place I had a lovely stay in your Hotel even though it was only less than 24 hours. The room was big and spacious and, best of all, I was able to sleep well. I was kindly allowed to do a late check out (2:00 PM). Staff was good and kind. July 8, 2014
Rated 4.0 out of 5.0 by Good Location I stay at Holiday Inn around the world and the reasn is because of the same high standard of service that I have come to expect . Generally this does not change and for sure here in Singapore I was not disappointed. My only comment was to the lack of courtesy Bus service from the airport. July 7, 2014
Rated 5.0 out of 5.0 by Excellent Staff & Relaxed Stay Wow - the Service of the Staff - especially the Reservations Team (Jo in particular) was exemplary. First I was to arrive very early - my room was promised. Then due to flight delays I was arriving very late - the room was held as promised. The Room was fantastic on the 8th floor with a view - totally relaxing and wonderful view of orchard road and the greenery beyond. The room (812) was spotless and very well kept - bed and showers just superb ( these are the two things I look for first in most hotels) - could not fault this one. The Inclusive Breakfast - had a very good selection, was tasteful and staff here once again always attentive and ready to assist. Overall experience of the Hotel, its location, the ambience, and most of all the Staff - very impressive. Would have no hesitation to stay here again or recommend to anyone wanting to stay here. July 7, 2014
Rated 3.0 out of 5.0 by Upgrades not guaranteed Good Hotel. However for Priority members be aware this hotel seem to resist making the due upgrades for some reason and give all sorts of excuses not to upgrade you. So be aware the Holiday Inn motto for members as "guaranteed " is a myth. July 6, 2014
Rated 5.0 out of 5.0 by Great stopover in Singapore We stayed for a 2 night stopover in June. The hotel was very good for this purpose. Our room was clean and comfortable. The bathroom was clean and the shower pressure was very good, all toiletries were provided. There is a small pool on the roof which was perfect for cooling off at the end of the day. There is also a gym which we did not use. Breakfast buffet was tasty with a mix of Asian and European to choose from. July 1, 2014
Rated 5.0 out of 5.0 by Excellent hotel with great food n stay We stayed in this hotel from 20 June to 24 June in a family room at the 7th floor. It was a beautiful experience . The concierge was very helpful in recommending the sight- seeings and the best way to travel to the required destination. The buffet breakfast was simply amazing with a good combination of American and Indian spread. The food in the Indian restaurant is also amazing. We had to depart on 24th evening. They were extremely considerate and gave us an extended stay of 2 hrs for checkout as we had a late evening flight. So although we had to check out at 12pm we left at 2. It was very kind of them as we were traveling with our 2 kids.One more advantage of staying in this hotel is its location. It's close to the MRT and all the best shopping malls. Overall, a fantastic hotel with an extremely helpful staff. Thank You for the great service. I highly recommend this hotel at Orchard road. June 29, 2014
Rated 5.0 out of 5.0 by EXCELLENT HOTEL The stay in Holiday Inn was exception, the staff is courteous and the location is just on the Orchard street, the breakfast was also very good. The free internet was of immense use and I recommend this hotel. June 27, 2014
Rated 5.0 out of 5.0 by Großer Pool, tolle Lage Wir waren 4 Tage in Singapur und hatten das HI wegen der guten Lage und des großen Pools gewählt. Wegen meines IHG Platinum Status bekamen wir einen kostenlosen Shuttleservice zum Flughafen, Onlinezugriff per Tablet/Smartphone/PC auf 3000 Tageszeitungen, Begrüßungscocktails und schnellen Wifi Internetzugang. Im Businesscenter (24/7) stehen PCs und Drucker zur kostenlosen Verfügung. Zu bemängeln gibt es nur Kleinigkeiten: Die Klimaanlage ist sehr schwerfällig (man kann sie aber deaktivieren) - die Standardtemperatur von 22 Grad war kaum zu ändern. Fernsehsender: Bildqualität der meisten Sender war schlecht (es war gerade Fußball WM). Der Pool ist groß, aber sehr warm. Es gibt keinen kontinuierlichen Service: Handtücher von anderen Gästen bleiben dann liegen, Getränke müssen per Roomservice geordert werden. Die Umkleideräume sind nicht klimatisiert. June 26, 2014
Rated 4.0 out of 5.0 by Great Service! Overall the service is excellent. They are quick to response to your needs. The room is clean, linens are crisp and clean only complain by my husband is his side of bed is a little bit sagging. We took their offer by paying extra per stay, so we get the use of the executive lounge anytime, we have breakfast included, all drinks and snacks included, free use of wifi anywhere in the hotel, late check out up to 4 p.m. and free 2 pcs. of laundry for every day stay. It's really a good deal and the place is so quiet and every staff there are very friendly and helpful. we usually take that offer every time we stay at Holiday Inn. It's really worth it. June 25, 2014
Rated 5.0 out of 5.0 by Great Location - Great Staff The Holiday Inn is situated in a great location which is conveniently situated near popular shopping areas and restaurants. The hotel staff is excellent! They're very knowledgeable about Singapore and are courteous, friendly, and go the extra mile to assist you. The rooms are large, the beds are comfortable and the bathroom has great counter space to put all of your things. The one thing that needs improvement is the gym facility. It's very small and cramped. If there are three or more people in the gym at the same time you'll be very close to each other and try not to touch when passing. Also the gym has a large glass wall and roof which keeps it quite warm/hot inside. It opens at 6am, not 24 hours a day like most hotels in the same class. Aside from the gym I highly recommend this Holiday Inn to families and business travelers. June 24, 2014
Rated 5.0 out of 5.0 Superb service , great location - wonderful pool Used for a mixture of work and a few days holiday the Orchard City Centre Holiday Inn was a great choice . The rooms were very clean and the beds very comfortable. The location was great for fair priced taxis to the airport and town and also for the buses and the MRT station close by . Staff were exemplary throughout and the quality of the pool area was a testament to the hard working and industrious young man who looked after it . Food from the bar was really good - the breakfast was as expected a hotel buffet type with good choices and attentive service from all the staff Thank you Holiday Inn for a lovely stay in great surroundings ( and no I don't work for Holiday Inn , this is just a true reflection from well travelled people ) June 23, 2014
Rated 5.0 out of 5.0 by Good The hotel location and cleanliness is extremely good. The room, and comfortable bed. Staffs were helpful. June 19, 2014
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