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Rated 4.5 out of 5 by 604 reviewers.
Rated 4.0 out of 5.0 by Comfortable and great hospitality I come to Singapore at least once a year and I will now onwards always stay here. First of all, it's very inexpensive and a great deal. It's clean, trendy, and eco-friendly. The rooms are very cute and a good size for either a couple or a single person. The staff is great and always helpful. I've never been the type of person who needs a lot of space or anything too luxurious. So if you want a decent place to stay while you explode the city, this hotel is for you!!I superb location. In the heart of Orchard city, you have everything near to you. It was a nice experience and i would recommend this hotel to everybody travelling to Singapore. March 9, 2014
Rated 4.0 out of 5.0 by Ingenuity staff Staff was not genuine upgrading my room. Giving a lot of reasons during my check in. If it is so difficult to upgrade my room, why bother to tell me during my check in that they had prepare a suite room for me but the guest has not check out. Then 20 minutes later due to my room has hygienic issue in the bath tub, suddenly the suite room that was prepared for me initially is ready for me. Disappointed with this kind of ingenuity service. March 8, 2014
Rated 5.0 out of 5.0 by will stay again the hotel is fantastic! We love it. The location is great and the hotel room is excellent. March 8, 2014
Rated 5.0 out of 5.0 by A return to glory Began staying at this facility in mid 1990s (when it was known and operated as the Holiday Inn Parkview). Rooms were elegant, facility well maintained and staff was always accommodating. In the early years of the new decade this location experienced the decline in quality far too common in many longstanding businesses. The Parkview began to show its age (evident in reduced amenities, areas of structural disrepair, and a staff that generally appeared to not care). Subsequently, I and my staff avoided the Parkview at every juncture. New management, a new name and a complete makeover has made this place to be! Rooms and features are state of the art and include multi-prong electrical outlets that accept US, Canadian and Japanese plug and voltage requirements. The atrium and common areas have been remodeled to exude a relaxing environment while still portraying a regal ambiance. And the pièce de résistance, the Executive Club with its many features and benefits. IHG – Priority Club members, make this hotel a must on your next visit to Singapore! March 7, 2014
Rated 5.0 out of 5.0 by 2 week stay was great with excpetional exec lounge The executive lounge was absolutely great! The staff were attentive and never left an empty plate or glass. March 4, 2014
Rated 5.0 out of 5.0 床铺舒服,餐饮很好,wifi很一般 双床房间的床很宽很舒服,餐饮非常好,海鲜新鲜,味道不错。房间wifi不快,而且很不稳定,希望能改进。另外,泳池很不错,大人小孩都可以玩得很开心。 March 4, 2014
Rated 4.0 out of 5.0 by 床铺舒适,服务一流 服务很贴心,免去了太太的早餐。每天房屋打扫得很干净,并且加送了免费的矿泉水,这在炎热的新加坡很有用。另外车辆接送服务很好,员工友好,驾驶小心稳妥。 March 3, 2014
Rated 4.0 out of 5.0 by Great service and child friendly I have booked for a club room for holiday in Singapore during first 4 days of Chinese new Year. My husband and I arrived early at 10am with 3 young kids aged 3-7. Through the checking in process, Naheeda the guest service manager was very helpful to checked us in early by getting us a family room. Services at the executive lounge was excellent and kids loved it! The only drawback would be kids are not permitted during evening cocktail hour. Perhaps the management should look into services of letting kids have the refreshments in the room during evening cocktail hours. Orchard hotel offered this service and it worked really well especially for family with young kids. Overall all of us were satisfy with the whole stay. The 3 little ones have actually asked when would be our next trip to Holiday Inn at Orchard! March 3, 2014
Rated 5.0 out of 5.0 by great service and location enjoyed the service and location of the hotel the friendly staff and the overall aspect March 1, 2014
Rated 4.0 out of 5.0 by Thank you! Although my IHG status is being downgraded to Gold status, I still received an unexpected special treatment from this hotel. Ravi, the FO officer still recognize me and greet me when I arrived.Excellent service was still offered as usual however staff at the breakfast could be more friendly to the guest, especially the Asian. Definetely will come back to this hotel if the price is reasonable, February 27, 2014
Rated 5.0 out of 5.0 by Perfect Positive: * spacious and silent rooms * wonderful beds and pillows * very friendly and helpful staff * late checkout * many nice restaurants nearby * close to Orchard Road which is good if you like shopping Not so good: - although breakfast is till 10:30, on our first morning the cooks for omelette etc cleaned their pans at 10:15 and when we asked for an omelette they of course unpacked the pans and made the omelette, but we realized by their reaction that they were not happy about it - also first morning at breakfast: at 10:20 we were told three times that buffet will be closed in ten minutes. Didnt make us feel relaxed. But maybe it"s a funny way to train your customers to go to breakfast by time ;-) - Next metro ten minutes to walk Nevertheless, it is a very good hotel and I can absolutely recommend it! February 27, 2014
Rated 4.0 out of 5.0 by Highly recommended. Overall this was a good hotel, staff, room and location. Parking facilities were provided with option of lots of eateries in the vicinity. February 26, 2014
Rated 5.0 out of 5.0 by Excellent Holiday Inn Great Hotel, excellent location and friendly, efficient service. Ideal for business travel. February 25, 2014
Rated 4.0 out of 5.0 by Very good Staff and Service * Check in tre room *Good fruit *Janese news paper February 25, 2014
Rated 4.0 out of 5.0 by hotel exterior signage lighting I was disappointed to notice throughout my stay that the hotel signage on the rear of the building facing orchard road was only half lit in all my eight nights of stay...clearly no one was checking on this and it gave a poor impression of the brand and the hotel February 25, 2014
Rated 4.0 out of 5.0 by Excellence I loved everything about this place apart from the smell of smoke in the room and the corridors. There is a pillow menu and the mattress was ridiculously comfortable. The location was amazing. I will definitely recommend this to all my friends and I would love to stay here again. Breakfast was not worth the money. February 22, 2014
Rated 4.0 out of 5.0 by Great location and love the bedding. Great place to stay and is very convenient to shopping and restaurants. Only complaint is that I didn't receive an upgrade for my platinum membership. Will stay at the Holiday Inn at Orchard City Center in the future when business calls. February 22, 2014
Rated 4.0 out of 5.0 by Great Comfortable stay, friendly staff and helpful Great food February 21, 2014
Rated 5.0 out of 5.0 前台服务好 前台有中文服务人员, 热情周到. 酒店人员服务灵活,能尽量满足客人提出的退房要求. 酒店有些陈旧, 需要翻新. February 19, 2014
Rated 5.0 out of 5.0 by Overall nice hotel and fine breakfast Hotel is good located and the service is very good. Fine breakfast and clean. Service to willingness to fix problems appreciated. Thanks . Coming back as usual February 16, 2014
Rated 3.0 out of 5.0 by Good location on Orchard Road This was my first stay at the HI Orchard Singapore. The location is really convenient and you can easily reach the MRT Somerset Station within 5 mins walk. The staff is caring and courteous. The hotel is of older date however the rooms must have been renovated at one point as they definitely appear to be more up to date than the remainder of the building and interior. Unfortunately my room had functionality issues with both Wireless Internet and Air Condition which made the overnight borderline unacceptable. Without this the stay could have been really great! February 16, 2014
Rated 5.0 out of 5.0 服务贴心 服务非常好, 宾至如归。 房间非常整洁 。 没有找到梳头的 梳子。 没有找到电源转换器。 感觉非常有环保概念, 有奖励方法让客户也在日常生活中重视环境保护。 床头的 便签纸非常有用。 February 16, 2014
Rated 5.0 out of 5.0 by great experience Our stay in holiday inn is very good and very comfortable, room is big enough to accommodate family;ours is with 2 double bed, room is clean and comfy.Location is good because its near to a lot of resto and mall. and its not difficult to get a time to universal studio by taxi is around 17 mins.there are also bus around the area, MRT is around 5-10 mins walk depending on your pacing. staff are very accommodating and helpful. across there is 7-11, starbucks, mcdonald. quiet place to stay though long hallway to walk going in and out of our room but our overall experience is GREAT! thanks February 14, 2014
Rated 5.0 out of 5.0 by Great location, excellent staff This was our third stay at this hotel. We have stayed at several other hotels in Singapore, but since stumbling upon it a few years ago, we haven't stayed anywhere else. We stayed for 5 nights in January in a King executive room. We made good use of the executive club as the atmosphere was much more relaxed than the hustle and bustle of the main buffet breakfast resaurant. We also utilised the executive club to sfternoon teas and cocktail hours. We did on occassion have a drink in the lobby bar which was very good, as you can also order snacks. The lobby bar also has evening entertainment which is a pianist and singer. The singer was very good, but we flt sorry for her as there were not many people in the lobby to listen to her. Our room was on the 8th floor and was very handy to the pool. We were greeting with welcoming smiles when we checked in at 1:30am, and everything in our package was explained in detail to us. All staff throughout our visit were very polite, obliging and welcoming. This hotel is handy to Orchard road, several resaurants outside the hotel in the Cuppage centre which are open very late, and a 7/11 store. I reccommend this hotel and no doubt will be back for a 4th visit. February 14, 2014
Rated 5.0 out of 5.0 by Great experience From check in to check out and everything in between. The staff couldn't do any more - every request was met accurately and with a smile. Early check in, no worries; baby cot, sure and a complimentary kit of baby stuff Thanks for a great stay February 13, 2014
Rated 5.0 out of 5.0 by Great stopover Best Location, orchard Street nearby. A Lot of great Restaurants. Bus Station very easy to reach. A Shuttle Service to the Airport World be perfect . February 10, 2014
Rated 5.0 out of 5.0 by Great hotel This was the second time we stayed at this hotel and it won't be the last. Beautiful lobby, well appointed room, delicious breakfast and warm staff. And it's centrally located just off Orchard Road. We'll be back next year. February 8, 2014
Rated 5.0 out of 5.0 by good service will stay again Good overall experience can do with bigger room for family of 4. Good bathroom facility & staff February 6, 2014
Rated 2.0 out of 5.0 by comfortable but not friendly Location great Food and drinks in hotel expensive with limited choices.Not sure why but time limit on childrens meals for room service after all they sre on holiday too. Clean hotel with a good size pool.some parents are letting in young children into the gym which is off putting when you are trying to do a work out and get away from kids for 30 mins. The only negative side from my experience was I found there was no atmosphere in this hotel.The cleaning service staff always said hello if you passed them but thats all.Even when I came in loaded down with shopping a tall doorman looked at me then carried on talking to his colleagues I had to put my bags down to open the door.I found the small desk near the doors the staff never once said hello as you walked by.they just chatted amongst themselves. I don't know why you have doormen as they never onced open a door for you even when it counts when you are carrying items they see you approaching and would carry on talking and as you opened the door they would only then half heartily take a step forward then back as you where by this time inside. Some reception staff were more friendly and helpful than others. Look if you ask me if I would book again yes due to location and the hotel is clean certainly not for friendliness. February 5, 2014
Rated 5.0 out of 5.0 by Consistent great service This is my third time back in this hotel. Consistent great service and care is what make this place stand out. Had a booking issue where upon my check in, the room I've booked (double) was booked out. The front staff apologised profusely and managed to get me into a suite where they gave us rollout beds for my kids for the night. I received a discount for issue which I thought was a good value. Other than that, everything else was good. My kids loved the amenities, my wife loves the location. Special mention to Christopher Catolico who phoned to again apologise for the booking issue and offered my family dinner on the house. February 5, 2014
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