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Rated 4.5 out of 5 by 606 reviewers.
Rated 4.0 out of 5.0 by Less than perfect room in a good location 2nd time to stay in this hotel. Previous stay was excellent, but this time i was a bit dissapointed. I booked the room months bfr my arrival and requested a non-smoking with 2 double bed room, instead during check in i was about to get a king bed room, which i didn't accept. The receptionist finally managed to give me the demanded room. When i entered the room, i smelled strong cigarette odor. Apart from that i still had a lovely stay. The location once again is the main reason for me to stay. It's quite close to mrt, while shopping centers and foodcourts are just steps away. January 15, 2014
Rated 4.0 out of 5.0 by excellent customer service I really enjoyed my stay in Holiday Inn Orchard City Centre. The rooms were very confortable and the location was amazing. Staff was very helpful and kind. I will recommend this hotel to my friends any time! January 15, 2014
Rated 5.0 out of 5.0 by AWESOME place to stay!!! Enjoyed my stay in this hotel. Close to almost everything and to MRT. Rooms are awesome! Breakfast buffet is great with many different selections. Staffs are great and if you get a room with executive lounge privileges, their services will spoil you!!! The free cocktail in the afternoon is great considering how expensive alcohol drinks here in Singapore. The staffs are great, very friendly, and always willing to help. Will definitely come back here and stay and recommend it to all. AWESOME!!! January 15, 2014
Rated 3.0 out of 5.0 by Family Trip We stayed in a double executive room which was very suitable for a family of four. The executive package inclusions were goodt and some what catered for our needs of a family. We were disappointed with the lack of personality and service of the female staff in the lobby section of the executive club. As requested by the hotel, we attended the evening sessions with our children in the lobby to receive the cocktail food and drinks. The host/ess were not welcoming and could benefit from professional development in customer service with smile and working with families! Apart from that the hotel is very well located, rooms are clean and I would recommend it to any families holidaying in Singapore. Maybe an area/items for the kids to entertain themselves while families are relaxing in the executive club would help your hotel to accommodate more for families. January 14, 2014
Rated 5.0 out of 5.0 by Always a Pleasure to Stay Everytime we visit Singpore this is one of the top Hotels we stay at. The location is great and the service is excellent. Would definately reccommend this hotel. On our last stay we had been given a smoking room and the request to be moved was hassel free. When we came back from a day out, the staff had moved all our luggage and we was greeted with a platter of fresh fruits and chocolate. Much appreciated :) January 13, 2014
Rated 4.0 out of 5.0 by Great location and comfortable rooms This hotel is centrally located near Orchard Road and is a perfect spot for shopping and business. Rooms are well appointed and very quiet, beds are comfortable but quite old and bathrooms are well maintained. Restaurants are easily accessible within walking distance and the rooftop pool is great for a quick swim. On the other hand housekeeping services needs to be improved as it lack efficiency and amenities at times. January 12, 2014
Rated 4.0 out of 5.0 by 适合家庭旅行的酒店 酒店地段不错,周边配套齐全。游泳池虽然小,但是设施齐全,有按摩泳池,和冲浪泳池。酒店员工服务得体,不打扰客人,但是作为家庭酒店,没有或者没有找到儿童活动室。作为旅游目的地酒店,相关的旅游指导资料明显不足。虽然服务员都能提供多国语言服务,但是印刷品的指引系统在这方面比较欠缺。床和枕头舒适,但是被子不够舒适,也没有提供毯子。 January 12, 2014
Rated 4.0 out of 5.0 by Great location Great location and very nice hotel. Lobby bar expensive, as is breakfast buffet, but still very nice. January 11, 2014
Rated 5.0 out of 5.0 by perfect stay We stayed only for 1 night but everything was perfekt. Friendly staff, good location near orchard road, good brakfast. +++ January 10, 2014
Rated 5.0 out of 5.0 by Fantastic Guest Services I was most impressed by its customer services, from check-in through check-out, it was pleasant and helpful. It was above my expectations and more like a 5 star hotel treatment. Definitely not what I would find comparable Holiday Inns here in the mid-Atlantic region in the States. The concierge and front desk staff were friendly and helpful in getting my party to our separate destinations at the end of our stay. Felt well look after. Its location is perfect, tucked away a short walk from busy Orchard Rd where all the shopping and crowds were, but it was quiet where it was. Across the street, was alfresco dining of a variety of restaurants. I felt safe even walking out to find food at 1am!. It is within easy reach to the Metro station so getting to Marina Bay Park and other sight seeing places were all within easy reach or walking distance. The morning international breakfast were substantial and selections were good. Robes and slippers were provided- nice. Being an exec member allow me access to their additional priviledges such as the high tea, cocktails and refreshment, etc. Was very, very impressed with Holiday Inn at Orchard City Center. Definitely would stay here again. Kudos to the staff here!!! January 10, 2014
Rated 4.0 out of 5.0 by Great location Stayed in peak Xmas period and value for money compared to other hotels in Singapore at this time was great. Breakfast buffet was really good - we always judge a hotel by their buffets. For families - a room with 2 double beds is the best option so Holiday Inn was a great choice because of this. January 9, 2014
Rated 4.0 out of 5.0 by Orchard Road Location My room wasn’t ready even though I didn’t arrive until 7pm on check in day. I was offered an alternative to my double queen booking but didn’t want my child on a roller bed. As we had to wait we were given free access to the executive lounge until the room was ready at 8pm. The staff was excellent throughout the hotel and I would recommend the lounge option which we used for the remainder of our stay. I felt it was value for money.. As an apology we were also offered a meal in the hotel in the Garden or Park Restaurant, I can’t remember the name. that was less than memorable though so I would have been disappointed if I had paid. Breakfast in the Executive lounge and in the normal restaurant was very good and I would recommend the hotel for location, service and quality. I would definitely stay again with my family. January 9, 2014
Rated 3.0 out of 5.0 by Nice hotel, horribly hard beds that made sleeping impossible Hotel is in a good location. Facilities are clean. Rooms are fairly small when more than 2 are in a room. Pool leaves a lot to be desired. The beds and pillows would have to have been the most uncomfortable items I have ever slept on. Each morning we all woke with sore backs and necks which was very disappointing. We all spent a large quantity of the night tossing and turning trying to get comfortable with no success. Overall this Holiday Inn is only 3 stars January 8, 2014
Rated 5.0 out of 5.0 by Best Stay Ever My family and I stayed at this hotel during the christamas break, and we absolutely enjoyed it. The staff was helpful and caring. The location was absouletly fabulous. As soon as you walk out of the hotel you are right on Orcahrd Rd. The breafast was great. The internet was free. We purcahsed the breakfast plan, and it was os worth it. The breakfast was a lot. They even had a play room for my kids to play in. Very kid friendly. Tours were very easy to take---they do everything for you. I will never forget this experince. January 7, 2014
Rated 5.0 out of 5.0 by An excellent memorable experience The hotel was centrally located. Orchard road area is very vibrant. Breakfast was brilliant. Staff was courteous. Early check-in was highly appreciated. Lifts we're sparkling. Pool experience was great. Thank you for making our stay memorable. January 6, 2014
Rated 4.0 out of 5.0 by Great hotel, lacks child free zones During the holiday season, too many young poorly behaved children in business lobby. The breakfast room was like an amusement park on a sunny day. Management should take precautions to create areas that are a pleasure for people who want to have a relaxing holiday without screaming and running children. Location of the hotel is perfect for shopping and a good starting point to explore Singapore. January 6, 2014
Rated 5.0 out of 5.0 by Well done We recently returned from Xmas/new year in Singapore. We had a group of 11 with kids ranging from 7-17. The Holiday Inn was fantastic. We stayed in Executive Club rooms which provided us with the excellent benefits of complimentary drinks and food at certain times. Nothing we asked for was ever an issue for the staff. We had an issue with a gift item being forgotten from night safari and the Holiday Inn staff assisted to resolve. They were always friendly and thoughtful. We will definitely stay again and would recommend the hotel. If I had to provide any constructive comments there would be two:- 1. The pool area is not really resort/holiday grade. Pretty bland, but functional. 2. For Australian travellers, charging $16 for a beer is a bit rich. You still need to pay staff so imagine if your prices were more reasonable. You would have more people having a relaxing beer in the bar rather than out the door near cuppage. Apart from that fantastic..........thanks January 6, 2014
Rated 4.0 out of 5.0 by Similar to other Holiday Inns It is celan like every thing else in singapore. The staff are all very nice. The price is obviously higher compared with US but it is no suprise based on general property values in Singapore. The location is very close to major shpiing area if your main pourpose for the stay is shopping. Earlly check in was asked but was not offered. However, the luggage can be stowed before check in. January 5, 2014
Rated 4.0 out of 5.0 by Great Central Location We stayed at Holiday Inn (Orchard Road) while we were in transit in Singapore. We are a family of four and it is really hard to find a hotel in Singapore which offers a family room for 2 adults and 2 children. Holiday Inn is one of the few that we could find which does offer family room. We really liked the Hotel's central location and good facilities and room cleanliness. The included breakfast is and added bonus. The only glitch with our stay was that we specifically asked for a non smoking room but a non smoking room was unavailable on the day of our visit. Fortunately, the room did not have a heavy tobacco smell. January 5, 2014
Rated 4.0 out of 5.0 by Comfortable Stay Overall a good experience barring one check out day experience . We had requested for a late check out which was agreed by the hotel. The staff had blocked the room outside by placing room maintenance materials 3 hours before the agreed check out time , which was disconcerting . This does not reflect Holiday Inn standards elsewhere . January 5, 2014
Rated 5.0 out of 5.0 by Convenience and Comfort My family and I have just returned from a very enjoyable holiday in Singapore. Our stay at the hotel made our holiday that much more enjoyable, given the convenient proximity of the hotel near the infamous Orchard Road and other attractions. Although it rained on two of the days during our stay, the ever so friendly Concierge staff were on hand to offer us an umbrella. The room was pleasant and well serviced. It was also great to see that the hotel during the festive period, arranged family orientated activities, thus catering for those of us that were holidaying with young children. All in all, a very enjoyable stay and would certainly recommend it, to other family's that are currently undecided on hotel accommodation in Singapore. January 5, 2014
Rated 3.0 out of 5.0 by Maybe if I am on holiday Here on work, experience was not what I expected for what was spent. A few different choices in Singapore for Holiday Inn and this is not my favorite. Difficult location traffic wise moving on/off Orchard. Like the servers at the bar, many children running around the lobby, executive lounge, lounge bar, children sitting at the bar, was disturbing. January 4, 2014
Rated 4.0 out of 5.0 by perfect location location is perfect for shopping and dining and get some good quite rest in the night. comfortable bed and pillow January 2, 2014
Rated 5.0 out of 5.0 by Great family hotel Great location, friendly staff and good facilities. Breakfast is worth the visit also. January 2, 2014
Rated 4.0 out of 5.0 by great location, friendly staff Had a comfortable stay. The location is fantastic. Rooms are comfortable. Overall a very good place to stay while on a holiday to Singapore January 2, 2014
Rated 4.0 out of 5.0 by A good overall experience Holiday Inn Orchard Center offers 4-5 star quality service and amenities for a reasonable price. I highly recommend this place. January 1, 2014
Rated 4.0 out of 5.0 by Great location and nice rooms The aspect of this hotel that makes a difference is its location just one block from Orchard Road. Lots of places to eat nearby catering for all budgets. We stayed twice as we used Singapore as a stop over. The first time we were a bit disappointed that one of our no smoking rooms smelled of smoke. The rooms are nicely designed. Staff are friendly. January 1, 2014
Rated 5.0 out of 5.0 by Best rooms in Orchard area The Holiday Inn Orchard (completely refirbished in 2009) has large spacious well appointed rooms will excelent desk and lighting. They are by far the best rooms in the Orchard area. The air conditioning works well and is near to silent. The breakfast buffet is superb. The location (walking distance from both Dolby Ghaut and Somerset MRT’s) can’t be better. December 29, 2013
Rated 3.0 out of 5.0 by Average hotel Credit card was double charged and breakfast not included despite request when booking. Staff not interested in resolving the problem. Minibar very expensive. December 29, 2013
Rated 5.0 out of 5.0 by Great location and courteous staff Traveling with 3 kids can sometimes be difficult, but the staff at Holiday Inn Singapore Orchard City Centre made our experience pleasant and memorable, from check in to check out. Great family suite that provided sufficient room and comfort for the entire family. Nice recognition of IHG elite members. Location is centrally located to Orchard district made walking around easy. December 27, 2013
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