Rated 4.2 out of 5 by 489
Rated 4.0 out of 5.0 by lsy06092014 Value for Money
We stayed at the Holiday Inn Atrium for 3D/3N for a vacation. We usually stay in Holiday Inn hotels for its value for money. The rooms are comfortable and spacious enough for a family of 4. I appreciate their Kids Eat Free promo too! As IHG member, we have complimentary WIFI access which is very handy and useful since I also access mails from time to time. The staff were friendly as well. I appreciate the act of thoughtfulness to anticipate our needs - Since our flight was 620 AM and had to leave hotel at 430 AM, the staff was kind enough to offer take away breakfast since we will not be able to eat our usual buffet breakfast anymore.
June 9, 2014
Rated 4.0 out of 5.0 Good Facilities, attitude of staff need to improve
Good Facilities, everything is clean, grand lobby with free wifi.
But staff quality clearly needs improvement. Staffs provided little help on travelling information, and quite passive when it comes to helping customers. Sometimes a bit rude.
Overall it's good despite the staff. Worth staying.
June 7, 2014
Rated 3.0 out of 5.0 by lalalahjjhgjh 服务挺好
June 6, 2014
Rated 5.0 out of 5.0 by Dunno Super hotel
Our third time at this hotel, each a week long.
First class facilities, outstanding service.
June 6, 2014
Rated 4.0 out of 5.0 great service
my family had a great time staying in your hotel, we experience helpful staff, friendly and knowledgeable concierge. the food is great in your various resto.
June 6, 2014
Rated 4.0 out of 5.0 by Chjohnson 服务一流，安静舒适
June 5, 2014
Rated 5.0 out of 5.0 by jo20 excellant staff
Staff were very attentive and saw to all our needs.
June 5, 2014
Rated 5.0 out of 5.0 Comfortable Property
Comfortable Property, Great Service, No Complain For this property.
June 3, 2014
Rated 4.0 out of 5.0 by Ventsi Good hotel but level is going down
I stayed many times at this hotel and always was thinking it's one of the best hotel deals in the city. Even I will still recommend it I must mention that its standard dropped down a bit.
First, there were renovation works going on which were not anounced on the website. Fairness with the guests is of utmost importance.
The buffet breakfast is far from what it was before (last visited 3 months ago). Less variety in many aspects - less bread choice, only one type of cold cut sausage, 2 types of cheese, no olives, etc.
But the check-in and check-out was really the fastest I've seen - everything was prepared, printed and ready and done in seconds. Amazing.
June 3, 2014
Rated 5.0 out of 5.0 by Rajvirtual Comfortable stay for Business
Good Location, excellent staff with right attitude, cozy and relaxing environment makes this hotel a value for money spent specially for business.
June 2, 2014
Rated 2.0 out of 5.0 by Skier21 Room and Lounge
The Hotel is going thru an upgrade and needs it . The room had a musty smell about it every time you walked in .
I was dissapointed with the fact that because I booked the room on points I was unable to access the club lounge ,I had to pay extra . I am a Platinum member and have been for a number of years and when I want to use points I dont get to use the lounge .
June 1, 2014
Rated 5.0 out of 5.0 by KenDC Perfect stopover hotel.
We arrived jet lagged and exhausted and the checkin staff were terrific. They arranged a room so we could freshen up and gave us lots of information we didn't know we would use until later in our stay.
Special mention must be made for Yasmin (guest experience manager) she gave us a great deal of attention (an anniversary stay) and made what was just a stop over into a very memorable part of our holidays. Well Done!
The hotel is close (but not too close) to the main city precinct, with a free shuttle to Orchard Rd (shopping) and a short leisurely boat ride ($3 water taxi) to the major sites.
This hotel will definitely be a stopover on future long hall flights in the future.
May 30, 2014
Rated 5.0 out of 5.0 by Ding1 a great place to stay in Singapore
welcoming, friendly staff. very comfortable room furnished with everything you need. although the MRT station is a little bit far, there is a bus stop at the corner and taxis are always available and fares are affordable.
May 30, 2014
Rated 5.0 out of 5.0 by Fuentes-Sanchez Good service and great staff
Staff very friendly and always supportive; porters are very efficient on their job, quick check-in process.
May 30, 2014
Rated 2.0 out of 5.0 by Putraskyline Unattentive Staff and Poor FnB Product
Arrived in Atrium late evening using a taxi. While there are 2 staff standing at lobby, they are not interested to help you with the luggage or show us the reception since the building is in under refurbishment.
Met a front desk which was very friendly. Got a room in 26th floor. Nice view of Singapore. However the bed was hard, not comfort at all. Pillow was too small for HI standard. I didnt like the shower in the bath tub. Air circulation in the bathroom was poor.
After checking in, we straight to the Executive Lounge. Food selection was good but the service was non existence. I wait for 10 min, no one asking to help you with the beverages selection. Poor service. You need to self service go to the counter and ask the drink. Lounge waitress are interested to talk wothin themself only.
I have used the concierge the next day and they was good helping with the transportation option.
Breakfast was very poor. Poor in term of selection, hygiene of the place and also the staff. Only 1 hot station available which is egg counter. Only 1 wok available for chef to cooked. While I am seeing around 4-6 waitress, none of them interested to ask you either coffee or tea. You have to wait 10-15 minute to get attention and another 15min for coffee to arrived.
I feel this is the first time I encounter terrible value, poor service in Holiday Inn that I have been to. I will avoid this hotel at all cost.
May 30, 2014
Rated 4.0 out of 5.0 by Shanghairen Genereally good
Generally good hotel to stay, the location is not good, a bit far from the subway station. The swimming is cool!
May 30, 2014
Rated 4.0 out of 5.0 by pioneer79 Nice suite room
I enjoy the big nice suite room at top level.
And now looking forward the facelift.
May 21, 2014
Rated 2.0 out of 5.0 by Yien Air-Con
The air-con is either too cold at 21degC or too hot in room 16-04. I have to wear double layers of t-shirt and long pants in the room.
Regarding the Changi Room, my colleague and i were freezing when attending training 5 days in this room. It is at the right hand side of the room. While colleagues sitting at the left hand side are hot. @_@
May 20, 2014
Rated 3.0 out of 5.0 Bad Rooms And Uncomfortable bed
These was the 4th time to your property was not at all pleased these time with the room service and food at all .... It was a bad experience rooms were not clean , bed was most uncomfortable tp sleep on . Had a bad experience , would be thinking whether to come or no next time when i visit singapore
May 18, 2014
Rated 1.0 out of 5.0 by CasonQingdaoChina 舒适的睡眠质量，方便的洗衣房
本人经常来新加坡出差，曾经比较过很多酒店，最终选择了Holidayinn Singapore Atrium作为一个长期落脚的地方。在这个酒店，前台和客房服务特别亲切，尤其是前台工作人员，非常礼貌、得体。给人一种信赖的感觉。
May 16, 2014
Rated 4.0 out of 5.0 by Jarsun Overall very good
Like others room, bfast, amenities etc all very good or excellent. So i will just comment on things that can be improved. I drove. Nobody is there to receive us at drop off. I want to check in so need to park awhile at drop off but no one there to guide. I have stayed at HI city centre. Its very well serviced n guided. First impression important. Lacking here. 2nd, staff at check in not informative nor inquisitve. Have to ask for evrythng like carpark to room preference. At the end have to ask again room info but a vague answer given expecting me to understand, as though i stayed in HI all my life. Other hotels incl HI city centre, elaborate and reassure guests about room pref. Need to service better here. However, contact at all other times with staff at reception was excellent. Until, again, I was waiting to checkout, the guy at checkout just nodded his head to beckon me to go to him. In most other hotels the staff would be most polite n respectful. This lacks basic social grace. I am not waiting to buy groceries. And after that i never heard a single word from him. Not even thanks n see you again etc. i have to ask him for a carpark coupon. It all seems too aloof for guest service. If not for the less than expected, start and end to the stay, evrything else was perfect. Even the renovation did not affect us at all.
May 15, 2014
Rated 4.0 out of 5.0 by TwoTTs Met our requirements
Having booked on-line for 3 persons and getting a confirmation which indicated there was no guarantee of bed configuration and an extra charge may be made for an extra person, we were absolutely delighted to find we had been allocated a room with 3 single beds, This was absolutely perfect for 3 unrelated females to share a room. Thank you for providing this configuration.
We were a little disappointed at the lack of knowledge at concierge (more than 1 staff member) on specifics of a number of attractions. We wanted to know more information than just reading a brochure, but often got vague or conflicting answers. There were very few brochures available. We did receive a gift after booking 1 tour. Do the concierge staff ever go on training trips/attractions/tours?
The lobby was undergoing refurbishment, so we had to use the lounge bar area to access wifi - the staff were very understanding.
Housekeeping did check every day if we were ready for our room to be done - very pleasant staff, but I have not experienced this interruption at other properties
May 11, 2014
Rated 5.0 out of 5.0 Great hotel
Highly recommend as we experienced an excellent service from everyone.
May 9, 2014
Rated 5.0 out of 5.0 by CAPTRON GREAT HOTEL BUT NOT A LOT OF PLACES AROUND HOTEL
We come to Singapore at least 3 times a year and have never stayed in this hotel before, so we decided to give it a try and we really like it. We found the staff to be very pleasant, with a can do attitude . We liked the lobby bar because the time of night we were there was no live music and we were able to have a conversation without having to shout... The service was good, the beer was cold and the bar food was good. The one thing that is over looked on the website are the 2 convenience stores in the hotel that sell a little bit of everything just like a 7-11. But the best thing about the stores is that they stay open until 2:30 (0230) in the morning and they sell beer, wine and hard liquor, so if you come in on a flight from the USA after midnight you can use these stores and not have to leave the hotel. Also, there are 2 7-11's 2 blocks from the hotel one to the left and one to the right.. You have to walk 10/15 mins from the hotel to get to a lot stuff but that's not to bad, We will be coming back to this hotel...
May 8, 2014
Rated 5.0 out of 5.0 by luoluom 客房整洁，服务前台人员热情有效率
May 3, 2014
Rated 5.0 out of 5.0 by Co rod Our Holiday Inn Atrium Experience
My wife and I had a reservation for 4 nights at this Hotel. Unfortunately I was hospitalized a few hours after our arrival, remaining there for three days. From the moment we arrived (with myself feeling very unwell), every employee could not have been more helpful. The care and service was exemplary and far beyond the call of duty. Certainly this attention offset what could have been a regrettable holiday. Our thanks to all staff and management .
April 28, 2014
Rated 5.0 out of 5.0 by Alby Club Floor recommended
A short stay whilst attending a conference. booked club floor as have stayed on club floor here and at Holiday inn Central. Both good. Service from staff was excellent, attentive with out being over the top.
I liked breakfast here as even though not a wide range it was quiet and had enough to satisfy my needs.
Overall i would stay again and recommend it.
Location id good, only 5 minutes for the river and then can walk along to Boat Quay.
April 25, 2014
Rated 5.0 out of 5.0 by Tembo Great Hotel
Glad to find the Atrium as being a regular cruiser out of Singapore this hotel offers great facilities for a great value. We choose the KING BED EXECUTIVE SUITE on the highest floor and have always had a great stay. Vicinity not bad- great walk down to Marina Bay.
Customer service excellent and very professional.
Staying again November 2014
April 22, 2014
Rated 4.0 out of 5.0 by ytwong Good Location
You can take a walk along the river bank early in the morning and at the evening, instead of walking along the Orchard shopping malls.
April 18, 2014
Rated 4.0 out of 5.0 by personify Very good hotel
The only disadvantage is that the location is far from the MRT station. Although there is a bus station right at the hotel, but the singapore bus system is not that convenient for foreigners. Otherwise the hotel is geneally a good hotel with cleaniness and friendly staff.
April 16, 2014