Rated 4.5 out of 5 by 114
Rated 5.0 out of 5.0 by Romundi Overall stay
Comfortable bed but actual bed linen not quite up to usual standard.
Good choice of food for breakfast but self service is cramped
Overall very good hotel
August 18, 2013
Rated 5.0 out of 5.0 by Guad Best place to stay in Brugge!
Staff was amazing, and went above and beyond. Location is perfect.
Rooms are comfortable, and an upgrade was given to us as Platinum members.
IHG rewards made making this reservation a problem, however the reservation manager Ann, took care of things and made things problem free.
August 17, 2013
Rated 4.0 out of 5.0 by DCandAC Great room at no. 424 beams , large, and charm and very comfortable
Great hotel, right in the centre of Bruges.
Stayed 3 nights, got a free upgrade to room 424.
A really nice room with original oak beams, lots of space, large comfortable bed. Excellent room.
My wife and I will use the hotel again.
Only down side was the cost of breakfast, which we decided not to take at the hotel, but that's not a problem, since there are dozens of places to eat any time, within 50 meters of the hotel.
Note that eating out ANYWHERE in Bruges is going to be expensive ( except when compared to eating out in Switzerland ! ).
Cost of parking at the hotel is expensive, but very convenient.
Bruges is not good for cars. We had a car, but never took it out of the hotel underground car park, during our 4 day stay.
August 16, 2013
Rated 5.0 out of 5.0 by Fourcharacters An excellent hotel in superb location
Only complaint Breakfast costs were very high . Our experience was second to none .
Parking garage underneath was big help
August 15, 2013
Rated 5.0 out of 5.0 by JeVa Nice choice !
An excellent place to stay in Brugge if you can get a good rate. Paying in advance definitely helps. The front desk staff very helpful. The greeter stationed in the lobby was very friendly and I enjoyed our quick little conversations when returning to the hotel after each outing. Parking at 't Pandreitje is most convenient if arriving by car.
August 14, 2013
Rated 5.0 out of 5.0 by HN1234 Excellent all round
Great service, very friendly and welcoming staff. This was the highlight of my holiday in Belgium and actually exceeded my expectations.
Thank you for a great experience
August 13, 2013
Rated 3.0 out of 5.0 by NotWorcestershireWoman Lovely Hotel and Helpful Staff but Room Disappointing
We chose to pass through Brugge and stay at this hotel because we had enjoyed our experience so much last time. We had a problem on arrival as the road was closed for a festival and our roof-box on our car was too tall for the car park. Nevertheless staff were extremely helpful and obliging in arranging for the box to be stored in left luggage. We were disappointed in our room as we had booked some months ahead at standard prices and asked for a room with a view over the square. We were given a room at the back with a window around a corner so the room appeared dark. I also remember from last time that there is no light in the toilet and the bathroom lights are dim so this added to a sense of a gloomy back room. Unfortunately no other rooms were available. The room was otherwise very well appointed and spotlessly clean - again - and this is so important. Breakfast was a pleasant affair and my only gripe here is that we now have to queue at a single coffee machine rather than enjoy a pot of coffee at the table. So, good marks for cleanliness, staff, position and facilities but let down by the disappointment of not having a room of choice
August 12, 2013
Rated 1.0 out of 5.0 by sonites Average hotel, not worth 4*
I stayed recently in this hotel for one week, it was nothing exceptional, rather disappointing. The worst is the hotel restaurant – waiters are moody and awkward. One example for all: One day, the waitress accused me at hotel lobby that I left the restaurant without payment, which was not true but really embarrassing for me. After she found out that she was wrong, she even did not excuse for her mistake! Room was too cold, with a view to courtyard, without a minute of sun per day. Internet did not work. Receptionists showed their ignorance as well - when leaving, they prepared invoice mentioning that I am citizen from Sierra Leone (just for information – I am from Europe). I would definitely NOT RECOMMEND to stay there.
July 18, 2013
Rated 3.0 out of 5.0 by Kevin40 Good service, poor breakfast & internet
Breakfast buffet was poor and overpriced. Wireless internet signal was weak and almost non-existent in the room and restaurant. The lunch and dinner was excellent.
July 15, 2013
Rated 5.0 out of 5.0 by Jenny00 Delivered more than I expected
I have over 5 million miles on American.........as a professional traveller I have very high standards re hotels which are rarely met.. the Crowne Plaza was unbelievable. from the room which was perfect, modern and very clean to the hotel restaurant where I ended up eating every day. When you see the locals eating in a hotel restaurant, it is validation that the food/service is outstanding. I had 5 perfect days. Hotel located in a quiet square just yards from the bustle of downtown but protected. Staff outstanding
July 9, 2013
Rated 5.0 out of 5.0 Lovely city break with kids
This is our 2nd stay at Crowne Plaza Bruges. We will be back! The central location is superb (especially for small legs getting around city centre), facilities are great (kids love the pool) and the buffet breakfast is excellent. Space in the underground carpark is very tight, but again its very convenient if a little pricey.
June 29, 2013
Rated 5.0 out of 5.0 by MichaelDe The Best Hotel In Brugge
I travel for business & in Belgium, Brugge is my favorite city & place to meet up with clients. The Crowne Plaza is located right in the Burg Square, exactly where one would want to stay in Brugge. All my clients enjoy their service, staff & excellent selections of yummy dishes in their fine restaurant. Their bar is the perfect place for a quiet drink to relax, chat it up with a friend, or enjoy their fine selections of Amazing Belgian beers. The bedding is excellent as well.
June 5, 2013
Rated 5.0 out of 5.0 by Kebahdog63 Perfection
Stayed here for a night was upgraded to a suite being a platinum member. The room was gorgeous and it was overlooking the square. From check in to check out was perfect. As a frequent traveler this was with out a doubt in my top 5. Thanks for the upgrade and your hospitality. Trully Perfection
May 31, 2013
Rated 4.0 out of 5.0 by JD1312 Great location, clean, tidy and close to everything.
Firstly if you are travelling by car, when you get in the city, use an old fashioned map! The streets are narrow and some are one way, the satnav doesnt recognise this!
On arrival we parked at the hotel which is pay parking per 24hrs, its a bit pricey but i guess worth it.
We were upgraded due to priority club status, the staff are very helpful, including recommending a great local moules resturant.
The hotel itself is on the square, I had requested a quiet room, which was met, and it was lovely, everything we wanted.
I guess for the price its pricey but you pay for the location.
The swimming pool is small on the top floor, but the sauna and the showers are great.. They could do with updating the gym and putting in a steam room / Jaccuzi this would attract more people.
Breakfast was lovely, although be prepared to wait for coffee as they need a few more coffee machines for many guests helping themselves.
Overall a lovely weekend and we shall be back.
May 22, 2013
Rated 5.0 out of 5.0 by eckers kurzurlaub
diese Hotel kann ich nur jedem weiterempfehlen..einfach Klasse..
May 21, 2013
Rated 5.0 out of 5.0 by ForLeisure 2 Nights in Brugge
Location, Location, Location! This hotel is right in the middle of the action and you don't have to walk far (maybe 20 steps?) to begin exploring the heart of Brugge.
Personally, I found the breakfast at nearly 25 Euros per person a bit much - but you can easily find Belgian Waffles at other cafe's. :o)
The pool is not huge, but adequate enough for some kids to play around in it after a day of exploring. The gym has (I think) 2 treadmills and an elliptical machine.
The beds and pillows were especially comfy - thank you!
Would definitely stay here again.
May 19, 2013
Rated 5.0 out of 5.0 by MichaelD A Wonderful Hotel Experience In A Fairytale City
My Wonderful Hotel experience began the moment I was greeted by a big smile & Honest Welcome to this fine Hotel.
The service was Excellent in every aspect of this well run & efficient Home away from home. In Brugge, there is no finer Hotel Experience. Can't wait to revisit this one again.
May 18, 2013
Rated 1.0 out of 5.0 Staff and service are below expectations
This was my 2nd stay at the hotel. My impression of your staffs are unfriendly and not helpful
I encountered WIFI connection issue since day 1 and informed staffs at 3 times of this issues but no one help to solve it with your IT people...
The Wifi network keeps dropping (weak, poor and unstable network) on my blackberry smart phone and on my Iphone 5
This never happened from the other hotels I stay at...
Your restaurant stuffs are not helpful and not pay much attention to the customer...I had to wait 4 min. before I ask for a seat and I had to wait + 15 minute prior getting dinner menu on the table (15.25 minutes: timer on my phone)
Front desk stuffs are unfriendly (no greeting, faces expression are not what you wanted to see when you first arrive at the reception of a hotel....
I hope your management will investigate and retrain your stuffs properly
In conclusion, this is the worst grade I ever give to a hotel of this classes .
May 17, 2013
Rated 4.0 out of 5.0 by mrichar used on business and returned to use again for break
Very nice hotel. Reception staff and room staff very polite and helpfull. Centrally placed, with parking and restaurant.
Room: Toilet with no wash basin? Hotel TV with internet feature that is not worth your life minutes trying to operate. Internet LAN connection in room but wifi you have to pay extra for, so not so good for smartphones. Take a look at the map. Weather permitting you can walk to anywhere in Brugge. Try Kwak beer and Duvel, very nice.
May 1, 2013
Rated 3.0 out of 5.0 by Maartje No sleep at all!
We spent 1 night at the hotel (2 adults and 2 children) and unfortunately, none of us had a good night.
The cooling system did not work properly and it was extremely hot in the room.
Besides that, we constantly had the noise of elevator reels and doors until midnight.
It speaks for itself that we were all tired the next morning.
On the otherhand, the breakfast was good and the staff was very friendly.
When we checked-out though, the receptionist did not ask if we enjoyed our stay. Which seemed very strange to us. We nevertheless mentioned above experiences.
April 17, 2013
Rated 5.0 out of 5.0 by Fugly Fantastic!
On the whole i found this hotel to be excellent. The staff are very friendly and the location is second to none for being in the centre of Brugge. I couldn't believe how cheap the room was considering it was the week before Christmas!
April 12, 2013
Rated 5.0 out of 5.0 by Sam56 Great Location, good night's sleep
Great hotel to stay in Bruges as central location and we all had a good night's sleep. Staff were very pleasant and helpful, car parking in the basement and we were allowed to leave the car tbere on the last day so we got some more time in Bruges. Really no complaints and we would stay there again.
April 10, 2013
Rated 5.0 out of 5.0 by me1967 Brilliant location to explore Brugge from.
Stayed here for 2 nights for a short trip to Brugge with friends and partner. Very easy to find from the Brugge Ring road with its own underground parking, which was quite expensive even as resident. Very modern entrance with very friendly staff. Room was excellent with a very comfortable bed and nicely furnished. Plenty of hot water and fluffy towels and dressing gowns.
Breakfast was far better than expected , as we only thought it was a continental style, but in fact hot and cold buffet was available with plenty of choice ( make sure you include breakfast in your booking...as its much cheaper as a package deal).
Location of the hotel couldn't have been any better, only a 2 minute walk to the main square.
Would definitely stay here again and recommend to anyone.
April 5, 2013
Rated 4.0 out of 5.0 by JerryP Two Nights in Brugge
Three days and two nights in Brugge. Very nice hotel, staff was very friendly and knowledgeable about Brugge. We had a nice room on one of the top floors. One side of the room had a slanted ceiling and my wife hit her head on it a couple of times. Centrally located--near most of the major attractions. We enjoyed our stay.
April 4, 2013
Rated 5.0 out of 5.0 by Moorhill One of the best
We have stayed at this hotel on at least 10 occasions. We come to Brugge every year and sometimes twice a year. We have never had a bad stay. The service is always superb and then staff are always first class. Excellent value for money and so close to the city centre as well. I would not stay anywhere else within 75 miles.
April 2, 2013
Rated 5.0 out of 5.0 by jon05 Our Favourite Short Stay Hotel
We love Bruges and the Crowne Plaza it is so suited to our needs being right in the middle of town with a lovely outlook over the Town Hall Square. We have been visiting for well over 18 years and have always been exceptionally happy with the rooms, service and food. A great hotel.
March 27, 2013
Rated 4.0 out of 5.0 Comfortable room, competent staff but very poor breakfast
I suggest to improve the quality of food at breakfast, because it's not up to the quality of the Restaurant Plaza Cafè, where I had dinner.
I also suggest to give more selection of foods to the guest at breakfast (more natual juices, fresh fruits, cakes, bisquits...).
At the moment my overall evaluation is very low, if compared to other Hotels in Brugge.
March 13, 2013
Rated 4.0 out of 5.0 by Bricky2 fantastic location in this great city
Great hotel , brilliant location but 1 gripe.
Gym facilities are old and worn out , little bit like myself.
Travel on a very regular basis so need the use of a good gym were possible.
Please update if possible ?
March 5, 2013
Rated 5.0 out of 5.0 by IsabelRM Great 2 nights in Bruges
We stayed in a family room, for a second time and, as before, had a great time.
The breakfast was delicious and the room was very comfortable with a lovely view.
My children loved the lavender bed spray. Just wished we had some left over to bring home!!!
Congratulations for such a lovely hotel.
March 2, 2013
Rated 4.0 out of 5.0 by LisaHull Great location, ticks all the boxes
We were a family of children, parents and grandparents and booked two family rooms for a one night break to the city. The hotel was ideal for this purpose. Staff responded adequately to our questions (not overly enthusiastic but adequate). The small pool and sauna were a welcome activity when the rain hit. The breakfast was great with plenty of choice. The rooms were spacious and comfortable with good bathrooms. Would definately book here again for a similar trip.
February 21, 2013