Rated 3.0 out of 5.0 by Alicia5 Too Loud for my taste and check out was a disappointment!
This was our 1st stay. It was incredibly loud, very difficult to get a good nights sleep. I had inquired the 2nd day of stay about getting a later check out. We had a dance competition to attend and had to be at the venu at 6:30 am due to some scheduling conflicts. Was told by front desk not an issue. Instead of a brief swim and some wind down time we were told no we HAD to check out by noon. And I might add not in a very polite way! We traveled with a team of 18 girls, families and 2 coaches. Why were some able to stay and enjoy the confinds and others were not? Preferential treatment? One disappointed 13 year old, glad we are priority club members?
May 10, 2013
Rated 5.0 out of 5.0 by OUMom Can really relax here
I chose this Holiday in for its location, about 6 miles from my daughter's house. It is now my favorite Holiday Inn because the rooms are large, comfortable, and quiet. It has a pool and restaurant, and has easy access to I 94. It is reasonably priced for being in Chicago. The staff made the check in and check out quick and easy.
May 6, 2013
Rated 3.0 out of 5.0 by traveller19 Front Desk / Breakfest
Front Desk service - Employees were very friendly but when we checked in the bar right next to the lobby was very loud could not hear yourself talking. Breakfest buffet eggs were cold not many choices. Overall the stay was fine.
May 4, 2013
Rated 3.0 out of 5.0 by KennethS hotel stay
The room was OK. I thought the property needed a touch up and a bit more on details. A coat of paint on the hallway walls. Replace some of the old exterior doors Keep the halls clear of clutter.
April 29, 2013
Rated 5.0 out of 5.0 by mickey1610 enjoyed out stay
We enjoyed our stay. The location has the best of everything, a park behind the facility, and a number of restaurants within a few blocks.
Room was clean and comfortable.
April 29, 2013
Rated 5.0 out of 5.0 by grama great place close to Chicago for wedding party to stay
Had a great room, it was quiet and comfortable. The staff was prompt when needed.
April 26, 2013
Rated 3.0 out of 5.0 by DoctorX Cold room and mediocre service
Some service staff professional, others not. Room cold and damp. Property shows its age.
April 25, 2013
Rated 5.0 out of 5.0 by AnnieBananie7 Memorable Weekend
We stayed here for two nights the weekend of my daughter's wedding and we had an excellent time. This location was also the venue for my daughter's wedding and we couldn't have picked a better place. Prices are affordable, the decor was great, the staff is friendly and courteous and Toni, the director of catering is amaziang. She helped us with everything and made this wonderful event as stress free as possible. Our guests were happy, the wedding was beautiful and everyone had a wonderful time.
April 24, 2013
Rated 5.0 out of 5.0 by WA4444 Best Holiday Inn Anywhere
The staff really made this hotel. They didn't just tell you where something was, they took you there. You didn't like something, they immediately changed or fixed it. They were so polite and accommodating, which is REALLY nice when you are away from home. AMAZING service! Thank you!
April 24, 2013
Rated 3.0 out of 5.0 by Skip6605 Some nice but strange rooms
I had a room on the first floor at the far west side of the building.
The rooms on that side of the building have a big picture window facing a hallway. So for any privacy you must keep the drapes drawn.I think that's true of many rooms at this hotel. If that bothers you then you should ask, in advance, for a room with a window opeing to the outside of the hotel. However the rooms were nice and the service was very good. This is an older hotel with updates that are ok but not spectaclar. It gets the job done.
April 23, 2013
Rated 5.0 out of 5.0 by Sebad Great price
Whenever I'm in the area I stay here because of the value received. Thanks!
April 22, 2013
Rated 3.0 out of 5.0 by Dowdy4 Stay at HI in Skokie
The staff was very friendly and accomodating. The hotel seemed nice but a few things could have been better. The desk chair in my room was not comfortable at all. I called and got a replacement but that was not much better. I think they just need to update them all. They also had some computer problems in the restaurant. I was not able to charge my bill to the room.
April 1, 2013
Rated 5.0 out of 5.0 by bnbk great value to visit chicago
Visiting chicago to see family, this was a great value in a wonderful location. Staff were helpful and friendly, room was very comfortable with frideg and microwave. I've told my family if they have to find a place for visitors, this is it!
March 31, 2013
Rated 4.0 out of 5.0 by dsmtraveller Good two nights stay
The hotel consists of two parts: towers (new building) and existing building. While we booked a standard room in the existing building, we requested an upgrade to the towers portion of the hotel, which was granted. The room was just fine - typical for Holiday Inn one. Staff was very attentive and went out of their way to make sure that everything went well. We used restaurant and the pool, which were just fine.
March 30, 2013
Rated 5.0 out of 5.0 by Rita56 Great service and comfortable beds
The service was excellent from the time of check in until check out. The rooms were quite nice with excellent comfort. Would be coming back again over the summer and fall.
March 26, 2013
Rated 5.0 out of 5.0 by Ray0560 Incovience
I could only find one problem,well more of an inconvience.I like to pay cash for my rooms at check in, and leave my credit card on file for incidentals. I don't understand why this is a problem here since I do it at many other HIG properties and I stay at Holiday Inns quite offen.This simple change would uncomplicate my stays .I probably, No "I will" be staying here again and I will recommend this hotel.
March 24, 2013
Rated 3.0 out of 5.0 by Colorguy OK But No Wow Value
As a Platinum Member I have a good perspective of good to great hotels in this Brand. This of OK and better than a lot of competitors but not what I expect. It's well worn, but clean. The restaurant food is really sub par but I've had worse. The attention to deal is OK but not great. So, I would stay here again, but don't burn me twice.
March 21, 2013
Rated 4.0 out of 5.0 by Pelon54 Comfortable hotel with nice amenities
Helpful and friendly staff. Comfortable room. It was nice to have a restaurant in the building.
March 19, 2013
Rated 5.0 out of 5.0 by mattjl As expected
As I assumes, everything was to my expectations. Been a priority club member for over 10 years, and will continue!
March 14, 2013
Rated 2.0 out of 5.0 by tol13 Room reserved not available
We reserved an accessible king and we were advised when we arrived it was not available. The front desk staff wanted my wife and self to take a double bed accessible room but I'm but too tall for that bed. The 3 front desk staff walked away trying to figure out a solution. We ended up in executive king... NOT as impressive as it sounds! That room was an interior room, like a cave with no natural sunlight. A permanently bolted door to the inside patio, the bathroom was void of an exhaust fan, vent levers were filthy. Bed pillows were the size of a couch throw pillow.
We stayed here several times before with no issues.
Staff gave $20.00 breakfast coupon, 2 bottles of water and priority parking. Allowed us to check in 1 1/2 hours early. We had driven a long way. We would have rather had the room we reserved.
March 9, 2013
Rated 1.0 out of 5.0
by Bojana This hotel is dirty! Make sure to check your sheets!
I kept finding pub*ic hairs hairs on my bed sheets. The staff moved us to 3 different rooms promising a clean bed and each time we found dirty linen. Housekeeping went through 5 different sets of sheets until they could find one set with no hairs. One set of sheets even had a footprint on it! (picture attached) Clearly this hotel is not washing their linen well, if at all.
One of the managers made the remark "Well if you are going to look for hairs...[You are going to find them]." That is completely unacceptable response! Your sheets should not have pub*ic hairs on them! Another manager admitted they did not clean the sheets after one of their guests left (which is one of the rooms that we were sent to).
Don't stay at this hotel, and if you do, make sure to take a good look at your linen! You will probably discover what we did.
PS - This hotel promises to be smoke-free. One of the rooms they sent us to, 3018, smelled strongly of smoke. Clearly this hotel is not up to par.
March 5, 2013
Rated 5.0 out of 5.0 by lauhal This hotel fit the bill
I was a little nervous getting a room on the first floor near the bar & front desk. I though the noise would be too much. However, it was peaceful and quiet. I went to Bar Louie and had a $1 bunger, too!
My stay was excellent!
March 5, 2013
Rated 5.0 out of 5.0 by RCS71 Great Stay
I stay at a lot of Holiday Inns's. From check-in to check-out the staff at this location raises the bar for the others.
This location goes out of their way to make you feel welcome.
March 3, 2013
Rated 5.0 out of 5.0 by mookiee1 Your Needs Met
If you have any last minute changes, Holiday Inn will do their best to accommodate you as much as they possibly can, with great service and effort.
February 27, 2013
Rated 5.0 out of 5.0 by Hal2000 Business Traveler
Very clean and customer friendly hotel.....no complaints....
February 25, 2013
Rated 5.0 out of 5.0 by dave897 Worked great
We were greated very well. Lots of restaurants nearby that were great. The kids really like the pool - the temperature was outstanding, much better than most hotel pools. Overall a terrific value.
February 20, 2013
Rated 5.0 out of 5.0 by chris410 skokie hotel rocks!!!!
everthing for our stay went perefect! we love your hotel. i will be back for another stay soon! I recommended you to my friends and coworkers! Thanks!
February 18, 2013
Rated 2.0 out of 5.0 by rw50 Employee response
we left a small cooler in one room and a pair of shoes in another. My wife tried calling about the items and was shuffeled around to different people. After sitting on hold for 15 min we stopped back at the hotel where we spent another 45 mins a staff member produced the shoes but said they could not find the cooler. my wife said she left the cooler in the refrigerator yet they said it was not there. My wife called on the following wed and they said they had not found it. She replied that someone must have stolen it then. The next day they called my wife to say they had a big meeting with the cleaning staff and shortly after the cooler was found in a room 3 rooms down from ours. Kind of makes me wonder? As a priority club member i got to spin the wheel to see what my gift would be. I spun and won a selection from the snack basket. The snack basket was never shown to me to make a selection.
February 11, 2013
Rated 4.0 out of 5.0 by APBMom Good value and location
We have stayed here many times and always feel like it was a good value.The staff is very nice and helpful. The location is convenient to the airport and local ammenities.
February 8, 2013
Rated 5.0 out of 5.0 by ERogers73 Exceptional Staff
In mid January my family experiance the tragic loss of my nephew. During this hardship the staff went above and beyond all expectations. Elizabeth and Kayle at the front desk greated us with a smile each morning or afternoon and were at the ready if we needed any assistance. Chris the daytime manager at Bar Louie was an angle, she helped us cordinate the terrace space and the buffett for the luncheon after the memorial service and even shared some tears. Chris and Yoli greated us each morning for breakfast with a heartfelt smile and asked how we were doing, not because they were expected too, but because I believe they honestly cared. Daniel the night manager and Nicole the bar tender at Bar Louie were also bright spots during this difficult time, they both greated our family with a smile and were quick to take our orders and pour drinks. It was their service and kind words that made us comfortable in our time of grief and allowed us to socializes with family, tell stories, and mourn. I have stayed at several hotel changes across the country and this staff tops 99% of them, without question. My deepest thanks. The General Manager should be proud of the staff that he has in place and I sincerly hope to see you all again in the near future.
February 5, 2013