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Rated 4.0 out of 5 by 240 reviewers.
Rated 5.0 out of 5.0 by Awesome stay! I recently stayed at your hotel on a recent trip to Chicago. I booked my stay online and when I arrived at the hotel, the front desk staff was very friendly and found me a room that was well above what I expected to get. Throughout my stay I frequented Bar Louie inside your hotel and found the staff very friendly. The bar manager Kristin was extremely friendly and accommodating. She provided great customer service and answered any questions I had. She was very busy at times, but still found the time to make sure I had everything I needed. Kristin's attention to detail and me as a customer was a definite plus and I will definitely be staying there again because of her. February 24, 2014
Rated 4.0 out of 5.0 by Nice Room, Clean Comfortable I was here on business. I found the room to be clean and comfortable and a reasonable value. I appreciated the that it was quiet and did not have a hard time sleeping. February 15, 2014
Rated 2.0 out of 5.0 by Dissappointed I have stayed here before and have had mostly average experiences which is fine to me. My business partners tell me they do not stay here because of the poor service. I have always supported my decision to stay here until now. Small things matter to me and not being recognized as an IHG rewards member started the evening wrong. The check in was inefficient. I had to mention that I had booked a room with breakfast and I was told that they would bring a voucher up to the room later in the evening. Every other IHG place I have stayed I have received a bottle of water or something, received nothing. Ok, I thought maybe I was over reacting, I just bought a $2 bottle out of the vending machine. Up in the room it appears that one of the beds was used. It was made but had excessive wrinkles and imprints like the people before may have just laid on top of the sheets but it still should not be this way. I have a good meal at the restaurant and come back to the room to see a $10 breakfast coupon under the door. Now realize to book breakfast ahead of time in your reservation it costs $12. I had a lot of work to do so I just wait till morning. I go down to breakfast. The service is good and quick, I order eggs, toast and an orange juice. The bill comes to $13 and some change. Of coarse the coupon only covers 10 of it. I do not get into a long discussion with the wait staff because it is not their issue. I pay the difference and go to the front desk on my way out. I explain the situation and I receive an almost stupid stare look from the attendant. Like I should be happy paying twice for my breakfast. All he said was I will look into it. No apology or explanation. Little things with simple solutions but no one was willing to do a thing. Very disappointed and now I understand why my partners will not stay here. February 9, 2014
Rated 5.0 out of 5.0 by Great way to spend a winter weekend We came just for a break. It was a delightful experience. The room was large, well-appointed, comfortable and quiet. It was easy to get to the pool without having to go through the lobby. All staff were friendly and helpful, February 5, 2014
Rated 3.0 out of 5.0 by Mixed experience We typically stay at this hotel a couple of times a year. The staff is really professional and helpful. On this particular stay, we arrived late (after midnight). There were 4-5 people standing outside smoking, who must have been visiting the bar. As they were very close to the entrance, and being so late, it made the walk in a little uncomfortable. When we went to check in, the doors to the bar were open, and the music was extremely loud. It was very tough to hear the desk staff (or for they to hear us) due to this. I'm not sure why the door was not closed into the bar, so that the check-in could have gone quicker. We enjoy this hotel for many reasons (location, price, etc). But we found this experience to be a little strange in that the noise level was allowed to be that high at the front desk. February 3, 2014
Rated 2.0 out of 5.0 Not So Hot Unfortunately the room we were given was located in a part of the hotel that was quite cold. The hotel appears as if it has been converted to a hotel and was once a motel. John in the banquet room was very very helpful. Be careful were your room is located because if it is near the restaurant you will hear the music until 3:00am on Fri/Sat nite. February 1, 2014
Rated 4.0 out of 5.0 by A New Years Treat for My Sweetie & Me!!! As we all know and remember New Years Eve 2013-2014 was practically a Nightmare Weather-wise. My husband and I checked in at around 5:30pm with no problem and were quickly ofurge our Executive Suite for a nap...but that didn't happen. Any hoo....we got bathed and dressed hours later for a party we were to attend and bring in the New Year, but no taxi cabs were available due to the bad weather. However the good thing is that we took the Holiday Inn NewYears Package and it included a Champane Toast at Midnight (in Bar Louie), breakfast in the morning, etc.....which made up for us not being able to get away. Our room was clean, beds were soft and comfy and it reminded us of home (minus our two children running around). Just looking forward to our next visit and hope that I'll get a special in my email for another night or two away with my Seeetie....(like really soon mgr) January 15, 2014
Rated 3.0 out of 5.0 by Overall average experience We stayed at holiday inn night of new years and after a longg night my husband and i came to the hotel to sleep and rest up! We got their at 7 am. Our sleep experience along with everything would have been great, only if the waiting line to check in wasnt soo long and then rushed and especially if the room service didnt come to knock on the door every 15 mins to clean up the room even when we had the do not disturb. Our sleep was ruined and we pretty much had to force ourselves to get up since we were so tired. That was not nice, i am not sure if there was a language barrier there that they continued to come back even after we told them we will be checking out later or if they just wanted to get their job done. Either way, our sleep was ruined. :( January 4, 2014
Rated 5.0 out of 5.0 by Drunks in Hot Tub At 3:30 AM some intoxicated guests went in the Hot Tub and where being extremely loud. After calling the front desk, the situation was handled right away. Excellent response time. The food in the bar was excellent and the staff was extremely friendly and fun. In fact all the staff was exceptional. January 3, 2014
Rated 5.0 out of 5.0 by Wedding - Visit It was a perfect weekend.. Holiday Inn keep up! Great Job... December 19, 2013
Rated 5.0 out of 5.0 by Spent two great days at this hotel Th staff and everyone around the hotel is very helpful ,polite and professional . the rooms are huge ,beds very comfortable,noise level was low. We had a microwave in the room. Anything we wanted was sent right away ,you can also have breakfast in bed ! Without making a hole in your wallet. Great location. Would definitely stay there again . December 11, 2013
Rated 5.0 out of 5.0 by Excellent service. Manager Mr john was great. My stay was a memorable one and would like to come back another time. December 4, 2013
Rated 5.0 out of 5.0 by Extended Stay I spent 10 nights in this hotel and had a great experience. The room was large and the bed was comfortable. I did think my room was a little on the warm side and was not able to adjust the heating/cooling unit to cool it down. The room was very quiet and had plenty of outlets for us to charge all of our electronic devices. Free wi-fi and free parking are a definitely plus. Sometimes the internet was slow, but that is to be expected with public accessed wi-fi. The in-house bar/restaurant was excellent with great food and service. Daily specials were an added bonus. Work-out room was adequate. Did wish they had some sanitizing wipes for the equipment. Indoor pool looked nice, but I never had an opportunity to use it. Some reviews remarked about the rooms needing updating. I did not find that problem with my room but I was in building A. Building B looked like it was older, but I never saw inside any of those rooms. Easy access to Chicago. I had a car so did not use the train service which was over a mile from the hotel. I would definitely stay there again. December 4, 2013
Rated 5.0 out of 5.0 by Freindly Staff and Nice Rooms The staff is very helpful and the rooms are comfortable. Beds are much better than I expected, rooms are clean and current in their décor. Rooms are quiet even though planes are flying overhead to O'Hare all the time. You will never know it! We will stay here again. November 27, 2013
Rated 5.0 out of 5.0 by skokie very clean very friendly pet friendly sorry i dont need to babble with a lot of words November 27, 2013
Rated 2.0 out of 5.0 by Tired This hotel is very old and has not been updated in many years. There is a bar downstairs, but both times I've tried it the service was terrible. On the other hand the service at breakfast was GREAT! I would not stay there again. November 27, 2013
Rated 5.0 out of 5.0 by fantastic I was at the Holiday in two weeks ago for a counseling conference. The staff were very friendly, helpful, and accommodating particularly John and Akram. There was a mix up with on our catered meetings, but serious efforts by hotel staff were taken to resolve the mistake to an acceptable, degree. My group was still rather disappointed. . . Overall, my experience was positive and I would return. November 20, 2013
Rated 4.0 out of 5.0 by Clean and quiet Clean, quiet, with comfortable beds. Slept in two rooms over six nights while my home was reconstructed. Free WiFi is greatly appreciated. In both bathrooms the mirror frame was too low to pull up the sink stopper, a problem for contact lens wearers who do not want to lose their lenses down the drain. Treadmills in fitness room do not work well though I managed to figure one of them out. Great location with several restaurants near by. November 17, 2013
Rated 5.0 out of 5.0 by Left Files My stay in this hotel was excellent including the sending to me some very important files I had left in a drawer! Thank you, thank you, thank you.... November 15, 2013
Rated 5.0 out of 5.0 by Comfy bed very clean We had a weekend stay, Room was clean,Staff was friendly and helpful. 'Very close to the relatives we were visiting . I will stay here again our next visit and highly recommend . November 13, 2013
Rated 3.0 out of 5.0 by Accounting The best front desk staff ever experienced and the worst accounting staff ever experienced November 13, 2013
Rated 2.0 out of 5.0 by The staff were friendly, but building and banquet area needs improvement. I enjoyed the conference I attended at Holiday Inn Skokie. However, the rooms were poorly lit. My shower was cold and the room was not as fresh and clean as I would have expected in comparison to other Holiday Inns that I have stayed in throughout the region. I was really disappointed that the staff members started turning off the lights at the reception at 10:15 when many people were still socializing...that was a big part of what I looked forward to in attending the conference. I understand that the staff had jobs to do, but feel they could have chosen to clean up/ shut down the area in a manner that could have still been conducive to allowing guests to still socialize (as that is why we came to the conference). I could not recommend this site for future conferences. It appeared that the staff were not well trained for this event--but they were very kind and friendly. November 12, 2013
Rated 4.0 out of 5.0 by Great Service The staff was helpful and highly responsive to the needs of the guests. November 12, 2013
Rated 5.0 out of 5.0 by Awesome staff !! Had a great experience, awesome staff very helpful, I would definitely be back to visit them November 10, 2013
Rated 1.0 out of 5.0 by Noisy room This hotel is too old. All AC/heating units are old and make loud noise. I first thought it's only my room that happen to have a bad one. But after changing to another room, it's same noisy, even you turn off the unit. The noise come in from the whole building through the heating vent. Can't sleep well! November 9, 2013
Rated 5.0 out of 5.0 by Great Property We had to be in town for my daughter's second round interview with Green Corps at Northwestern University. This property is centrally located and the room was spacious and clean. We did not have food or beverage on site but the smells coming from the restaurant on the property were delicious! It looks as if this property has had some renovations recently - one thing that may have been overlooked is the wallpaper in the rooms and bathrooms. That should be next on your list! November 7, 2013
Rated 4.0 out of 5.0 by Good We enjoyed our stay at the Holiday Inn. The people at the desk were pleasant and the service was good. Thank you all. mado36 November 6, 2013
Rated 4.0 out of 5.0 by Great service. Excellent experience The staff could not be more accommodating. Room was large and comfortable. I would definitely recommend. November 6, 2013
Rated 4.0 out of 5.0 by Nice hotel in a good location There are not many hotels in this particular area. This hotel has easy access to I-94, the room was clean and quiet and the food and beverage service was above average. We didn't use the pool but others were enjoying it. The staff was very friendly and accomodating. We would definitely stay there again. October 31, 2013
Rated 5.0 out of 5.0 by great rate & service Very nice & clean with everything you need right on premises. About 5 miles from Loyola University where my grandson goes to school... made it worth the ride with college discount. October 28, 2013
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