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Rated 4.0 out of 5 by 305 reviewers.
Rated 1.0 out of 5.0 by Do NOT Stay Here I stayed at the Holiday Inn, in Skokie, IL. I believe, I have never stayed at a worse Holiday Inn. It is an older motel, but the service and the attitude were, poor and incentive to the needs of the guess. Between the noise of the other guess, the restriction of be allowed to eat and drink in the restaurant, due to a Fight being televised, (Charging $20 per person to enter) too mornings in which the restaurant would not serve the breakfast buffet to us, but to other selected guest. The motel would have weddings and parties on weekends; taking up most parking. The holiday Inn, even gave us priority club parking spots, only to block them off with Orange cones, restricting parking for Wedding guests, and making us find parking wherever. Almost every time one passed the front desk, there were guess complaining about the noise in the other rooms. I stayed there for 10 days due to where I was working. I finally moved, due to not being able to sleep on the weekends, due to noise and parties going on in other rooms. I tried calling the front desk to complain about the noise and NO ONE would answer. This went on several nights. Most of the employees were kind and friendly, but a couple of the front desk girls were downright rude and mean to guests. I almost always stay at Holiday Inn, or Holiday Inn Express, but after this experience, I am second guessing that. I HAVE NEVER WRITTEN AND COMPLAINED ABOUT A MOTEL, BEFORE, BUT STAYING AT THIS HOLIDAY INN HAS MADE ME THINK; I NEED TO FIND A DIFFERENT HOTEL CHAIN. I should go on for hours about the terrible service, cold food, forgetting about our food orders, making one of us pay for them bringing the wrong order; to one of the girls I worked with have to very large dog in the room next to her; keeping her up at nights. AND the Hotel doing nothing about, and refusing to move her. June 7, 2013
Rated 3.0 out of 5.0 by Parking Nightmare After arriving on a Friday I was okay with everything this hotel had to offer. We however waited a long time for our appetizers at the restaurant there, Bar Louie. Then our entres came out right after we got our app. We saw a couple not even get their food the whole time we were there and they ordered before us. Saturday we went out for the day, upon returning, there was zero parking left. There must have been 10 cars circling the parking lot and they were not driving nicely. We finally got a spot in the back parking lot after about a 20min drive around the lot. This was all due to a wedding happening there.----this hotel needs a better parking system for when there are weddings. The hotel patrons can't even park at a place they are paying for. May 31, 2013
Rated 5.0 out of 5.0 by Responsive Management We had asked for two rooms close together. On check-in, we were given rooms on different floors and wings. Front desk clerk said there was nothing available. We ended up talking to a manager who found rooms for us that were two doors apart. Later, on finding we were not charged on the best rate for us, the same manager got it sorted out and saved us some money. May 31, 2013
Rated 3.0 out of 5.0 by Smoky rooms Stayed one night at the Holiday Inn Skokie. As I did not pay attention I booked a smoking room. As much as the staff was extremely helpful and seemed to go out of their way to assist, it was not possible to switch to a non-smoking room. I had forgotten how horrible it was during the days when smokers were king! Unfortunately this room had a terrible smell that caught you at the throat. Otherwise, the hotel is what you would expect, albeit starting to show its age. Renovations, and fully non-smoking rooms will vastly improve the experience. May 30, 2013
Rated 2.0 out of 5.0 by Pretty Awful Our room had no window to the outside, only to the interior hallway. And smelled like chlorine. The A/C I our first room refereed to a thermostat on the wall to control it, but there wasn't a thermostat. When we showed this to the manager he looked around and said, "I don't know what to tell you" (!) We asked for another room, hoping for an improvement in the other aspects, but just got the room next door. We had to put a parking pass on her car, but even then there wasn't any parking due to the late and loud events at the Conference Center. To cap it off, the smoke alarm in the room beeped at 2 AM. I took the battery out, unplugged it from the wall, and it still beeped. And the phone had no cord to call the front desk. The beds were hard, the floor was dirty. We'll never stay there again, even if it was convenient. May 26, 2013
Rated 5.0 out of 5.0 by Great service Enjoyed our stay. The staff were super friendly. The room was clean the dinner at Bar Louie's was great. Will return!! May 24, 2013
Rated 2.0 out of 5.0 by upgrade = downgrade I received an "upgraded" room at check in because of my priority club status. This room was in the older section of the hotel. The room was fairly large, but the walls were paper thin. I could hear distinctly the conversation in the room next door. Seems normal for this level of hotel, but the rooms were on the first floor right next to the main thoroughfare for the hotel. So all night, I had honking taxis, idling buses, and slamming doors directly outside my window. What a miserable experience for a so-called upgade. May 23, 2013
Rated 3.0 out of 5.0 by Too Loud for my taste and check out was a disappointment! This was our 1st stay. It was incredibly loud, very difficult to get a good nights sleep. I had inquired the 2nd day of stay about getting a later check out. We had a dance competition to attend and had to be at the venu at 6:30 am due to some scheduling conflicts. Was told by front desk not an issue. Instead of a brief swim and some wind down time we were told no we HAD to check out by noon. And I might add not in a very polite way! We traveled with a team of 18 girls, families and 2 coaches. Why were some able to stay and enjoy the confinds and others were not? Preferential treatment? One disappointed 13 year old, glad we are priority club members? May 10, 2013
Rated 5.0 out of 5.0 by Can really relax here I chose this Holiday in for its location, about 6 miles from my daughter's house. It is now my favorite Holiday Inn because the rooms are large, comfortable, and quiet. It has a pool and restaurant, and has easy access to I 94. It is reasonably priced for being in Chicago. The staff made the check in and check out quick and easy. May 6, 2013
Rated 3.0 out of 5.0 by Front Desk / Breakfest Front Desk service - Employees were very friendly but when we checked in the bar right next to the lobby was very loud could not hear yourself talking. Breakfest buffet eggs were cold not many choices. Overall the stay was fine. May 4, 2013
Rated 3.0 out of 5.0 by hotel stay The room was OK. I thought the property needed a touch up and a bit more on details. A coat of paint on the hallway walls. Replace some of the old exterior doors Keep the halls clear of clutter. April 29, 2013
Rated 5.0 out of 5.0 by enjoyed out stay We enjoyed our stay. The location has the best of everything, a park behind the facility, and a number of restaurants within a few blocks. Room was clean and comfortable. April 29, 2013
Rated 5.0 out of 5.0 by great place close to Chicago for wedding party to stay Had a great room, it was quiet and comfortable. The staff was prompt when needed. April 26, 2013
Rated 3.0 out of 5.0 by Cold room and mediocre service Some service staff professional, others not. Room cold and damp. Property shows its age. April 25, 2013
Rated 5.0 out of 5.0 by Memorable Weekend We stayed here for two nights the weekend of my daughter's wedding and we had an excellent time. This location was also the venue for my daughter's wedding and we couldn't have picked a better place. Prices are affordable, the decor was great, the staff is friendly and courteous and Toni, the director of catering is amaziang. She helped us with everything and made this wonderful event as stress free as possible. Our guests were happy, the wedding was beautiful and everyone had a wonderful time. April 24, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Anywhere The staff really made this hotel. They didn't just tell you where something was, they took you there. You didn't like something, they immediately changed or fixed it. They were so polite and accommodating, which is REALLY nice when you are away from home. AMAZING service! Thank you! April 24, 2013
Rated 3.0 out of 5.0 by Some nice but strange rooms I had a room on the first floor at the far west side of the building. The rooms on that side of the building have a big picture window facing a hallway. So for any privacy you must keep the drapes drawn.I think that's true of many rooms at this hotel. If that bothers you then you should ask, in advance, for a room with a window opeing to the outside of the hotel. However the rooms were nice and the service was very good. This is an older hotel with updates that are ok but not spectaclar. It gets the job done. April 23, 2013
Rated 5.0 out of 5.0 by Great price Whenever I'm in the area I stay here because of the value received. Thanks! April 22, 2013
Rated 3.0 out of 5.0 by Stay at HI in Skokie The staff was very friendly and accomodating. The hotel seemed nice but a few things could have been better. The desk chair in my room was not comfortable at all. I called and got a replacement but that was not much better. I think they just need to update them all. They also had some computer problems in the restaurant. I was not able to charge my bill to the room. April 1, 2013
Rated 5.0 out of 5.0 by great value to visit chicago Visiting chicago to see family, this was a great value in a wonderful location. Staff were helpful and friendly, room was very comfortable with frideg and microwave. I've told my family if they have to find a place for visitors, this is it! March 31, 2013
Rated 4.0 out of 5.0 by Good two nights stay The hotel consists of two parts: towers (new building) and existing building. While we booked a standard room in the existing building, we requested an upgrade to the towers portion of the hotel, which was granted. The room was just fine - typical for Holiday Inn one. Staff was very attentive and went out of their way to make sure that everything went well. We used restaurant and the pool, which were just fine. March 30, 2013
Rated 5.0 out of 5.0 by Great service and comfortable beds The service was excellent from the time of check in until check out. The rooms were quite nice with excellent comfort. Would be coming back again over the summer and fall. March 26, 2013
Rated 5.0 out of 5.0 by Incovience I could only find one problem,well more of an inconvience.I like to pay cash for my rooms at check in, and leave my credit card on file for incidentals. I don't understand why this is a problem here since I do it at many other HIG properties and I stay at Holiday Inns quite offen.This simple change would uncomplicate my stays .I probably, No "I will" be staying here again and I will recommend this hotel. Thank you Ray . March 24, 2013
Rated 3.0 out of 5.0 by OK But No Wow Value As a Platinum Member I have a good perspective of good to great hotels in this Brand. This of OK and better than a lot of competitors but not what I expect. It's well worn, but clean. The restaurant food is really sub par but I've had worse. The attention to deal is OK but not great. So, I would stay here again, but don't burn me twice. March 21, 2013
Rated 4.0 out of 5.0 by Comfortable hotel with nice amenities Helpful and friendly staff. Comfortable room. It was nice to have a restaurant in the building. March 19, 2013
Rated 5.0 out of 5.0 by As expected As I assumes, everything was to my expectations. Been a priority club member for over 10 years, and will continue! Thanks March 14, 2013
Rated 2.0 out of 5.0 by Room reserved not available We reserved an accessible king and we were advised when we arrived it was not available. The front desk staff wanted my wife and self to take a double bed accessible room but I'm but too tall for that bed. The 3 front desk staff walked away trying to figure out a solution. We ended up in executive king... NOT as impressive as it sounds! That room was an interior room, like a cave with no natural sunlight. A permanently bolted door to the inside patio, the bathroom was void of an exhaust fan, vent levers were filthy. Bed pillows were the size of a couch throw pillow. We stayed here several times before with no issues. Staff gave $20.00 breakfast coupon, 2 bottles of water and priority parking. Allowed us to check in 1 1/2 hours early. We had driven a long way. We would have rather had the room we reserved. March 9, 2013
Rated 1.0 out of 5.0 by This hotel is dirty! Make sure to check your sheets! I kept finding pub*ic hairs hairs on my bed sheets. The staff moved us to 3 different rooms promising a clean bed and each time we found dirty linen. Housekeeping went through 5 different sets of sheets until they could find one set with no hairs. One set of sheets even had a footprint on it! (picture attached) Clearly this hotel is not washing their linen well, if at all. One of the managers made the remark "Well if you are going to look for hairs...[You are going to find them]." That is completely unacceptable response! Your sheets should not have pub*ic hairs on them! Another manager admitted they did not clean the sheets after one of their guests left (which is one of the rooms that we were sent to). Don't stay at this hotel, and if you do, make sure to take a good look at your linen! You will probably discover what we did. PS - This hotel promises to be smoke-free. One of the rooms they sent us to, 3018, smelled strongly of smoke. Clearly this hotel is not up to par. March 5, 2013
Rated 5.0 out of 5.0 by This hotel fit the bill I was a little nervous getting a room on the first floor near the bar & front desk. I though the noise would be too much. However, it was peaceful and quiet. I went to Bar Louie and had a $1 bunger, too! My stay was excellent! March 5, 2013
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