Rated 4.0 out of 5 by 223
Rated 5.0 out of 5.0 by adrian56 family trip to Legoland
We stayed overnight with family so as to get early start in morning. Legoland only 5 miles away. Rooms very good, being clean and comfy with very good beds. Reception staff very attentive and helpful and ample parking outside. Dinner in the Restaurant was ok but service was slow. Breakfast was much better (self service). We would happily stay here again but would look to eat out locally.
September 16, 2014
Rated 4.0 out of 5.0 by Johnnysmum Enjoyable
Staff knew me on arrival and called me by name. Nice touch! I'm a regular I know but still......
September 14, 2014
Rated 4.0 out of 5.0 by helen02 Breakfast
we were very happy with all aspects of our stay except the breakfast.
The cooked breakfast wasn't enjoyable to me, this is just my personal oppinion but i found the eggs too sloppy wet, the bacon very undercooked and the mushrooms didn't taste right at all. The toaster either undercooked the toast or burnt it to a frazzle.
September 12, 2014
Rated 2.0 out of 5.0 by NLM2014 Made to feel Welcome, almost.
Stayed here a few times with work over the last twelve months or so and no doubt will have to endure this place again in the not to distant future, some of the service here can be very hit and miss, unfortunately for the purpose of this review my last stay was a miss, therefore it will reflect how I was treated, happy to see the annoying barrier has been removed from the car park and an electronic method introduced (welcome to 2014 guys) ,the welcome at reception has always been great, the rooms are fine and well equipped, never used the restaurant but food in the bar/lounge is good enough shame the service is awful, little or no eye contact is made after all if they don't see you they don't have to acknowledge you exist, having eventually ordered food I was shortly after joined by a colleague/room mate who ordered me a bottled cider which came with a separate glass with ice and the remains of someone else's 'contents' , finger smudged lard would be more appropriate than a "dirty glass" , it was replaced with a clean one and given with a forced apology.
September 11, 2014
Rated 4.0 out of 5.0 by RuthC Clean room and bathroom.
Hotel is easy to find, close to M4 and Heathrow Airport.
September 10, 2014
Rated 4.0 out of 5.0 by RFC1872 Good experience
Comfortable hotel, good location a few mins from J6 of M4, lots of car parking, shame this is charged as seems to be general policy nowadays, espeiclaly in SE.
Shame some people think it is ok to let their offspring run riot in the dining room.
September 7, 2014
Rated 4.0 out of 5.0 by sham37 excellent service and fantastic staff
Guest rooms were spacious and pleasant, very nice and comfortable with lots of mirrors and lighting and tea facilities.
all staff were very friendly and accommodating, kids thoroughly enjoyed their stay. only negative thing I can say is that I wasn't aware breakfast was not included and it was expensive to purchase but well located so was able to purchase food within walking distance.
September 3, 2014
Rated 4.0 out of 5.0 by Chaplin808 A warm welcome and comfortable bed
I had no problems with this hotel. Kind staff and the food was very nice. Would recommend
September 2, 2014