Rated 4.0 out of 5 by 309
Rated 4.0 out of 5.0 by shell757 Comfortable with helpful staff
The hotel was a bit more basic than some of the Holiday Inn's I have previously stayed in and could do with a bit of a freshen up, but overall it was a comfortable place to stay overnight.
The children's buffet was cold even though it was under the warmers, which makes me question how long it was actually there for.
April 14, 2015
Rated 1.0 out of 5.0 Extremely dissatisfied
Booked 2 rooms after being told breakfast would be free and that we would have dressing gowns slippers and toiletries room had none of these items. Asked for them to be told that there were none left. No tea or coffee facilities asked for that only to be ignored. Would never stay here again. Rude staff unhelpful and no customer service skills.
April 10, 2015
Rated 2.0 out of 5.0 by Mazzie77 Awful noisy hotel!
Awful noisy hotel. Terrible pillows. Staff not very friendly and not very informative and was not aware of the free internet I was able to receive because I was a IHG rewards customer. Had to phone reception because of noise from other customers through an adjoining room!!. Food was average. Breakfast was average except for fire alarm going off throughout breakfast. Window was not sufficient enough to drown out the noise from the very busy road.
April 10, 2015
Rated 5.0 out of 5.0 by nickabc Great stay
Had a lovely time staying here again, great location for legoland which we went to again, staff very polite and can't do enough for you, kids love it and they eat free.
April 10, 2015
Rated 3.0 out of 5.0 by Dawnie17 Handy Location
Good points - handy location to where i was to be working.
Bad point - food, the menu description/picture does not match the food that arrives!
April 9, 2015
Rated 4.0 out of 5.0 by chrissie1976 great room, shame about the bed.
I can honestly say this is a great hotel with lovely attentive staff. The hotel is very child friendly. This is a great place to stay if going to legoland!! But book directly through hotel for better offers.
The only negative was the mattress on our bed. The kids bed was great and obviously used for children in this family room. The bed nearest door h Had a rubbish mattress and had sunk in the middle. Too late to make a complaint, so check out the bed early on. Otherwise a great place to stay.
April 8, 2015
Rated 5.0 out of 5.0 by Alby670 Excellent service
Having spent a lot of time at this hotel in the past with a break of about a year not staying in the area; I was greeted like a long lost friend when I returned.
April 7, 2015
Rated 3.0 out of 5.0 by LMKPMS6 OK hotel
No cream wash (liquid soap which is mounted on the wall) and shampoo in the bathroom when we arrived on the first evening. We were too exhausted to ask thinking that the hotel staff would replenish the next morning. However, come the next day, it was still empty when we arrived back into our room on the second evening.
Rang the reception, was asked whether I would be staying another night with them. I said 'NO'. His reply was "It may be a bit difficult to get hold of the cream wash now, I will see what I can do". If a hotel does not keep stock of cream wash which is a basic ingredient in running a hotel, what do they actually keep in their storage?
Three hours passed, no news from the hotel whilst we were kept waiting to use the shower however had no cream wash to use. We were made to feel that just because we were vacating the room the next day, there was no point in them giving us the soap as a 'cost cutting measure'!.
We had to ask for the cream wash again before someone finally arrived. I regarded this as extremely poor service when the hotel was not even full.
April 1, 2015