Rated 3.9 out of 5 by 181
Rated 2.0 out of 5.0 by Minnie1955 Not great Child friendly play area
Childrens play area away from main lounge / bar area of the hotel - converted Conference room - not ideal when travelling with a 2year old and an elderly relative.
July 23, 2014
Rated 4.0 out of 5.0 by Paul66a Pleasant stay with excellent attentive staffl
Our stay at this hotel for 3 nights whilst touring the area
was an extremely nice experience with the room being
in good decorative order and very clean.
We found all the staff extremely helpfull and efficient
would have no hesitation in booking again
July 22, 2014
Rated 3.0 out of 5.0 by InkyMortar Ok but there are better locally
It's been over a year since I last stayed at this particular hotel, and since my last stay they have replaced the woeful heaters with much better combi aircon-heaters. The room I stayed in had also received some minor redecoration (the bedroom area was nicer although the bathroom was looking a little tired).
Check-in/out and reception service was friendly and efficient (something I remembered from previous visits).
Can't comment on the restaurant as I didn't use it, but the room service choice, quality and timeliness of delivery were all reasonably good.
The common areas (lifts, lobby, corridoors) are all still looking rather tired and need updating. The car park is the same as before, just a change in remote monitoring. There is no longer an active entry barrier so the car park is moderately less safe for vehicles than before (the hotel is close to an estate with a number of social issues). As with any other car parks, take sensible precautions and don't leave any valuables in your vehicle.
Would I recommend this to other travellers? Probably not based on the fact that there are plenty of other hotels in the area including newer IHG hotels. If it were refurbished in the future I probably would recommend it.
July 21, 2014