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Rated 4.3 out of 5 by 50 reviewers.
Rated 2.0 out of 5.0 by Was given a horribly noisy room the first night I had a horrible first night at this hotel, because I was given a room at the far end of the hotel from the reception, it was very close to a night club that you could here strongly in the room, other people have written about this on trip advisor and it is very noisy and won't let you sleep. The night club keeps making noise (very loud music) until 3-4am !! This was a Friday night when we arrived to the hotel, late. We had to deal with this crazy music noise on our first night arriving in San Cristobal from very long flights. When I brought this up to management, they did change my room the next day, but never refunded my first night costs - despite the Holiday Inn Hospitality Promise about satisfactory stays and that the guest will not pay for that part. Stay away from the noisy rooms at the end of the hotel, just mention that when you check-in, they will know exactly what you are talking about. December 3, 2014
Rated 5.0 out of 5.0 by Excelente ubicacion, comodo y agradable Altamente recomendable. La habitacion habia sido renovada recientemente, muy comoda. Me gusto la decoracion y arquitectura colonial de la habitacion y del hotel en general. Servicio muy amable. El hotel esta muy bien ubicado, en pleno centro December 1, 2014
Rated 4.0 out of 5.0 by excelente servicio excelente ubicacion, comida y bebidas, estaria mejor con estacionamiento en el mismo hotel November 26, 2014
Rated 1.0 out of 5.0 by Pesimo Llegamos a las 15:30 horas y no estaban listas las habitaciones, a pesar que el check in es a las 15:00 horas. Pedí una habitación especial para mi suegra porque tiene necesidades especiales. Nos asignaron una que daba directamente a la calle. La discoteca vecina no cesó la música hasta las 6:00 am. Por lo q no lograron dormir, a pesar que advertí que mi suegra es una señora mayor. Cuando presenté mi queja en la recepción argumentó que era un problema externo. El problema real es que el personal del hotel ya sabe que esas habitaciones son ruidosas por las discotecas contiguas, aún así no aplicaron su criterio y alojaron a mi suegra allí Ademas, las condiciones generales del hotel están muy mal. Grandes manchas en las alfombras, jardines en mal estado, etc. Cuando busqué en internet un hotel para hospedarme, me decidí por éste por ser un Holiday Inn, grave error. Pésima decisión! November 18, 2014
Rated 5.0 out of 5.0 by Agradable par descansar y a la vista Independientemente de sus servicios, de la comodidad de las habitaciones y de la ubicación tan céntrica ese jardín estilo español es una delicia. November 17, 2014
Rated 5.0 out of 5.0 by Lo recomiendo ampliamente Tuve la oportunidad de vacacionar en el estado de Chiapas y hospedarme en Holiday Inn Tuxtla Gutierrez ( LaMarimba) y San Cristobal de las Casas, siendo una gran experiencia mi estadia en estos hoteles. Muy confortables, el aire acondicionado al 100, los empleados muy amables, por lo cual lo recomiendo ampliamente. November 9, 2014
Rated 5.0 out of 5.0 by UN HOTEL PERFECTO Un hotel para disfrutar, comodo apacible elgante sobrio y cercano al centro de la ciudad. November 5, 2014
Rated 4.0 out of 5.0 by Bonito Hotel, Excelente ubicacion... Bonito Hotel, tipo hacienda, muy cómodo, por las noches algo obscuro, sobre todo en los pasillos. La ubicación es genial. October 28, 2014
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