Rated 4.6 out of 5 by 38
Rated 5.0 out of 5.0 by 4141 2nd Visit and still my favourite HI
This hotel is head and shoulders above any other Holiday Inn hotels that I've stayed at, if only they were all like this. High standards in both service levels and the hard product.
I live in Bulgaria and service standards are generally low throughout the country, so It's a real novelty to be on the receiving end of such incredibly professional and friendly staff, it's quite a shock! Well done!
In the leisure club the young lifeguard who was teaching swimming to 2 young children, apologised for disturbing me after the lessons had finished. I thought that was such a nice gesture, such a nice guy!
For IHG Reward members, there are hotels that are more generous in their offerings for elite members, this hotel is one that meets the requirements, not one that goes above and beyond! I am without doubt more loyal to those that surprise me by doing that little bit more!
My only negative is that there wasn't any help offered with my large collection of luggage, I struggled both in and out of the hotel without any assistance. On both occasions the lobby was quiet, I could have understood if it was busy! That's not quite the arrival and departure I expect from in 5 star hotel
Nothing is perfect but this hotel is as close as it gets.
October 28, 2014
Rated 5.0 out of 5.0 by 19Ron51 Great food great service
Smiles, Smiles, SMILES! Every employee I saw in the hotel was smiling and seemed genuinely concerned about my experience.
October 27, 2014
Rated 5.0 out of 5.0 by Zandar Great hotel
We had a great time in this Holiday Inn, from check in until check out.
Everything was perfect: room upgrade, breakfast, wellnes and gym, service....
Highly reomended for both bussiness and leasure. Find time to visit Boyana Church.
October 27, 2014
Rated 5.0 out of 5.0 by autobotlauncher Excellent base for business visits
Clean, tidy hotel. Staff have a friendly, can-do attitude and most are multi-lingual.
Hotel is right next to the Sofia business park, which makes it ideal if you're there on business. It is also right next to Okolovrasten Pat - the main ring-road around Sofia - meaning that if you're there for pleasure, the rest of the city is not too far away.
Great views up to Vitosha too (on a clear day, of course!)
October 11, 2014
Rated 5.0 out of 5.0 by Lan8 Comfortable, Clean, Quiet and good Service
The Hotel is good, clean, comfortable and quiet. The staff in the hotel are very helpful. The food is good.
September 25, 2014
Rated 5.0 out of 5.0 by HaEn Very good business hotel
Very good hotel, high standards, and well located in business area. Rather short taxi ride from airport and city center.
September 16, 2014
Rated 5.0 out of 5.0 by HappyToBeHome Glad to have stayed here
all around good experience. I especially enjoyed the positive and cheerful attitude of all the staff.
September 4, 2014
Rated 5.0 out of 5.0 by Rara2702958 great staff and service
price should be lower. The staff is very professional and courteous. Desirable quality pillow for sleeping
August 24, 2014