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Rated 4.4 out of 5 by 274 reviewers.
Rated 4.0 out of 5.0 by Great location with friendly helpful staff. This was our second stay at this hotel. In the centre of town just behind the Torchwood shopping centre. Our room looked out over the gardens and fountain. We enjoyed sitting out in the evening with a drink from the bar. If you want to be away from a large city centre but still have a good variety of shops, restaurants etc then this is the place to stay. On the downside we stayed on a Saturday night and the hotel was very busy with a number of guests returning to their rooms in the early hours making loud noises and banging doors. Breakfast was a bit disappointing as the only fruit option was melon when we arrived at 9.30. Most hotels I this group have grapefruit, oranges etc. However, I'm sure this was a one off and we shall return to this hotel for another break but we shall probably avoid a Saturday night. All staff were pleasant, friendly and helpful. July 23, 2015
Rated 5.0 out of 5.0 by 13th Birthday Sleepover Party Visited this establishment July 11- 12th to celebrate my daughter’s 13th birthday. She had a sleepover with friends. Reserved 2 suites plus additional rooms. Faultless service from start to finish. Rooms were superb, suites very spacious and opened onto a shared patio area overlooking the lake. This extra space came in handy too. All staff were extremely friendly, courteous and very accommodating. The overall setting was welcoming and impressive following recent refurbishment of the restaurant and lobby areas. Particular thanks to Gary, the Food & Beverage Manager and Sarah the Reception Manager who were exceptionally customer-focused and helpful. Early check-in was permitted to decorate one of the suites and Gary went the extra mile to mark the occasion by setting up a special birthday table with the cake as a centre-piece ladened with sweets, balloons, and complimentary drinks plus a card from the Holiday Inn team (such a thoughtful and a lovely surprise for my daughter too and added positively to the overall experience). Breakfast was very good with a wide selection of hot and cold food to choose from �� pancakes and maple syrup were the children’s favourite (with plenty of fruit encouraged by the adults). The pool and spa area is compact and bijou but clean and hygienic and sufficient for our purposes as fortunately the times we used it were not terribly overcrowded. Afterwards visited Touchwood – a stones throw away from the location. Thoroughly enjoyable experience, so much so that 4 of us stayed an extra night after the rest of the party checked out!!! Highly recommended. See you again soon. July 20, 2015
Rated 5.0 out of 5.0 by Relaxing hotel conveniently located Enjoyed a pleasant experience with easy parking and access, good food, very pleasant staff. Room was well equipped and spacious. Will return if I get the opportunity. July 20, 2015
Rated 3.0 out of 5.0 by Holiday inn The shower was very poor and I do see this as an item that should be of high quality, I felt very rushed at dinner and staff forget to bring your order. Overall this is not what I expect from a holiday inn or for it's price point. July 20, 2015
Rated 5.0 out of 5.0 by Birthday Weekend Just a line to say thanks for a lovely stay. It was all arranged by my wife for a special birthday stayover, and the staff couldnt have done more to help. To be greeted by a lovely executive room, fine wine, and lovely treats made the stay very special, and all of the staff in the restaurant were aware of the special occasion, and made it a personal and enjoyable stay. Thanks to all that made it a special day, Kev & Pam Kenyon July 19, 2015
Rated 3.0 out of 5.0 by Hotel can be described as adequate I used to enjoy staying at the Holiday in in Solihull but following recent renovations/improvements that is no longer the case. The restaurant is my main criticism as the quality of food and menu available is now now neither inspiring nor very good. In general the hotel has several rooms that need updating and the only saving grace is the friendly and helpful staff on hand. If it wasn't for the option to walk across to the cinema complex and use the facilities and restaurants there I don't think I will be considering this hotel again. July 13, 2015
Rated 5.0 out of 5.0 by Highly recommended We stayed for 4 nights and found the hotel to not only be very well located in a pleasant environment but also very well presented with friendly and helpful staff. The food for breakfast and evening meal was very good although there are around 10 restaurants within 300 yds if you fancy something different. The modern cinema is also about 300 yds away. Highly recommended. July 10, 2015
Rated 4.0 out of 5.0 by Last minute. Last minute stay due to flight. Hotel was comfortable, located two minutes from town, nice bar area and garden. July 9, 2015
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