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Rated 4.3 out of 5 by 228 reviewers.
Rated 4.0 out of 5.0 Great Staff The staff at this newly refurbished hotel were great. There were a lot of blind people there with their dogs and the staff were brilliant and very supportive. Interestingly there was no Braille around and certainly not on the doors to help these diasbled people find their rooms - etc - this would be an easy addition to make. The shower in the room we stayed in was very weak and was worse than I have experienced in many other hotels. Otherwise great. March 24, 2015
Rated 4.0 out of 5.0 by Great staff Our fourth stay at the hotel. Our fourth stay at the hotel. Our fourth stay at the hotel. Our fourth stay at the hotel. Our fourth stay at the hotel. March 17, 2015
Rated 5.0 out of 5.0 by Great Hotel It is always a pleasure to return to this excellent hotel, the reception staff are perfect, nothing is too much trouble, but this could be said of all the staff I come across, the hotel is always very clean and tidy. The breakfast is very good with a great selection of hot and cold food. There is a good gym the pool is okay if a bit small. The hotel is situated in a fantastic location with shopping, bars and restaurants all on its front door. The reason I enjoy staying at this hotel is the service of the staff make it far superior than similar hotels. March 17, 2015
Rated 4.0 out of 5.0 by Recent Stay The hotel lived up to my expectations. Modernisation of the reception looks good, but wasnt finished at the time of my stay. Overall a well positioned hotel for the airport March 16, 2015
Rated 4.0 out of 5.0 by Building works not expected Great hotel but disappointed that I wasn't aware of the building works. March 16, 2015
Rated 2.0 out of 5.0 by Communication We did receive a courtesy call to say the restaurant and bar would not be available during the Friday of our stay. What was not explained was that the ground floor was under complete renovation. The temporary restaurant was not really adequate with a poor selection of meals available. Fortunately across the street is a very good selection of places to eat, which we did use. We were not recognised as Platinum members and nor were some of the benefits we should have had fulfilled. The room was barely adequate and the shower over the bath was of low pressure also there was 2 people in the room and only enough amenities for 1. The room was opposite the lift/elevator which proved to be very noisy at times and of course no other rooms were available. I would find it difficult to recommend this property and upon check out we were not asked if our stay was acceptable and the bill was handed to us as a folded piece of paper not in an envelope etc. March 12, 2015
Rated 5.0 out of 5.0 by Good hotel, excellent food and welcoming and friendly staff I have stayed at this hotel many times and will be booking in future. They are currently revamping the restaurant area but as we had room service this did not affect us. The food here is always very good. Varied menus excellent staff. The rooms are pleasant but the bed and pillows were a trifle on the hard side for me. On this occassion we were at the back facing the fountain. It was a lovely outlook. Apparently the rooms are due to be upgraded, I do hope the new beautification does not affect the hotels current policies. March 11, 2015
Rated 4.0 out of 5.0 by Enjoyable overnight stay The hotel is undergoing massive refurbishment resulting in a lack of bar & restaurant facilities at present. This did not stop us enjoying our second stay at the hotel. The staff were all very helpful & ensured we had everything we needed. Our Border Terrier was made most welcome on the eve of his appearance at Cruft's. We shall return next time we have a dog show at the N.E.C. which is easily accessed from the hotel. March 11, 2015
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