Rated 4.1 out of 5 by 359
Rated 5.0 out of 5.0 by Stevanda Customer service, cleanliness and a good breakfast
Despite the current renovation taking place the hotel continues to go about its business effectively and with the minimum affect on guests. We thoroughly enjoyed our stay and will certainly use this hotel again.
August 28, 2013
Rated 4.0 out of 5.0 by Quentin4 Excellent Stay
Despite the renovations taking place at this hotel, the standard provided was very good, and the stay most comfortable.
August 27, 2013
Rated 3.0 out of 5.0 by Ganso Doing their best under difficult circumstances
This is our fourth visit to the Holiday Inn at Stratford. We like the location. The hotel is undergoing extensive refurbishment and we recognise that does affect the general ambience of the place. Nevertheless the rooms were clean, comfortable and of a good size. We did not notice any noise from the building work and the builders appeared to be going out of their way not to cause disruption to the guests.
We look forward to returning when the work is completed.
August 26, 2013
Rated 5.0 out of 5.0 by johnntyjack what a pleasant stay
Nicely placed in very attractive grounds with smart seating outside.
The place was really giving the appearance of top end of the market at reasonable prices
August 25, 2013
Rated 2.0 out of 5.0 by Wolfe1957 Breakfast
After confirming king size room with breakfast at check in , paid for in advance best flexible and a complimentary. Night with breakfast due to ai previous problem , turned away at breakfast as not being on list , one person at reception not helpful.
August 25, 2013
Rated 1.0 out of 5.0 by Pearl52 What a disappointment
We have been coming to the hotel for years and bring mum and dad in August for their birthday treat one of the reasons we like it so much is the river side area and the big comfortable lounge, so disappointed to find it all shut off for refurbishment. Not a mention of this online when i booked it and surely doing the work during the Summer season when its at its best is not good.
The alternative bar area was dark and uncomfortable and the makeshift outside seating alongside the road was quite frankly a joke.
I appreciate that work has to be carried out but a polite warning would have been nice.
I would normally rate the hotel five out five but not this time i am sorry to say.
At this moment i can not recommend the hotel !
August 24, 2013
Rated 5.0 out of 5.0 by Clogs Great value for money
Considering the hotel is refurbishing, we were not inconvenienced at all. Don't know if this was reflected in the cost but we were astonished how reasonable the rate was and that the hotel is so convenient for the centre of Stratford upon Avon.
August 24, 2013
Rated 2.0 out of 5.0 by fizzer21 Rooms and coridors need some TLC
Have stayed here before and was advised that there was an ongoing refurb. However we did not expect such a limit on the meals provided eg. choice of only 3 veg. with carvery, little choice at salad bar and very limited number of sweets. Unlike previous visits where the choice was extensive. Had a problem with the window in the room asked why it did not open advised health and safety issue?? small fib maybe as window in room next door worked OK. Both rooms had problems with the wash basin not retaining water. Decided no point in raising this issue as the window was still on my mind. Overall it would seem the money is being spent in the public areas but I would say some of the budget should be diverted to the sorry carpets in the coridors and a general refit of the rooms.
August 23, 2013
Rated 4.0 out of 5.0 by AmericanBusinessTraveler Remodeling Was Unfortunate
Overall this hotel is good. The location in Stratford is unbeatable, the rooms were nicer than expected (first time staying in a Holiday Inn overseas), and the staff were welcoming and accommodating.
However, our original room was located directly above the remodel project which goes on 7 days a week, even early on Sunday mornings! Our second room was nice, but we found hairs on our pillows and sheets. Also we found dirt on our bathroom counter, the windows were screwed shut, although they still leaked rain into the room! The free upgrade to an executive room, along with two free drink passes was nice, but being told by the front desk that they had extended my stay when in fact they had not done so was frustrating.
I think I got my money's worth, however the rooms have a "tired" feeling and cleanliness might be an issue (our shower curtain smelled like body odor). I would recommend this property to others, but would advice to wait until the construction work is complete.
August 23, 2013
Rated 5.0 out of 5.0 by EllenG Just right for us every time
Just a one night stay this time - delighted to have a complimentary upgrade to an executive room. Difficult for hotel at the moment as they are upgrading the usual reception/bar/dining areas, but still able to provide good service. Rooms always quiet, a good size and well equipped with all the essentials. Executive room a treat for us with the bathrobes, bottled water, juice, crisps etc. Huge bed - very comfortable. Car parking usually £5.00/day, but free this time (because of the upheaval in the hotel I think). Very convenient location for Stratford and for touring in the Midlands. Would definitely recommend.
August 22, 2013
Rated 5.0 out of 5.0 by RosW18 So glad we picked Holiday Inn Stratford upon Avon
On reception desk the staff were polite and welcoming, reception area and hallways to rooms were clean and bright. As we requested, we were put next to our friends who travelled up from Kent. the room was well furnished and clean, with T.V. the bed was so comfortable, There were toiletries in the bathroom and hairdryer. Kettle with tea, coffee etc. The hotel is situated in the middle of the town, ideal. We really enjoyed our short stay here and would like to thank everyone for the great service, I would definitely stay here again.
August 21, 2013
Rated 3.0 out of 5.0 by Marshalla Going downhill
I've been staying at this hotel since before it became a Holiday Inn.
This is the first time I've been asked to pay BEFORE I've even seen the room - it made it feel like checking into a very cheap motel rather than a proper hotel.
The Executive room we had was tired with a loose shelf in the bathroom and damaged paintwork everywhere.
Ok for a couple of nights whilst doing other things, but no longer the hotel we used for our wedding reception.
August 21, 2013
Rated 4.0 out of 5.0 by JAG54 Mostly good
Stayed at the Holiday Inn in Stratford on Avon last week and had a good time. It was a shame though that the refurbishment work was being carried out during the peak tourist season although we were prepared for it .It did mean that breakfast had to be served in the ballroom which was fine apart from the apparent lack of toasters and a 15 min wait in a queue for a slice if toast!!! We felt sorry for the poor girl trying to organise the toast and keep up with demand. We opted for plain bread in the end. Everything else was fine and the staff really friendly . .
August 19, 2013
Rated 4.0 out of 5.0 by Hector969 A disappointing lowering of standards
I felt I had to complain about the standard of our room in the Stratford upon Avon Holiday inn. My wife and I have both stayed at this hotel previously and I have stayed on business on a number of occasions. During this visit we found:
1. A stained room carpet
2. Our bed not made up correctly
3. Uncleared surfaces
4. Our bathroom extractor fan not working
5. Mould on the bathroom tiles
6. Dirty uncleared corners in the bathroom
Currently not up to the normal Holiday Inn standards
August 19, 2013
Rated 5.0 out of 5.0 by Bridri Very Good Highly recommended
Excellent, good location, lovely room, clean and tidy and very helpful staff, However, we did think it was pricey in comparison to others.
August 17, 2013
Rated 2.0 out of 5.0 by Kev26 Unwelcome Visitor!
The best thing about our 2 night stay in Stratford Upon Avon was the 45 min boat trip from the Holiday Inn Pier. It was very enjoyable and we would definitely recommend it. The staff in the hotel were pleasant and the refurbishments which are currently being carried out didn't really affect our stay too much. Shame about the room though. We had a family room which was looking past it's best. The beds were uncomfortable especially the sofa bed which our son slept on. He actually ended up with back ache and he is only 11. There was no fresh air in the room because the window was screwed shut and as the air conditioning only appeared to work on one setting we were either too hot or too cold. It was also very loud.
The unwelcome visitor made an appearance at 3.30am on the second night. An interconnecting door between our room and the next was noisily opened, We thought it was locked but were shocked to hear someone unlock and then open it for a for moments just feet away from our sleeping son. Suitably wide awake due to this scare, we then had to endure mobile phone calls, a noisy friend arriving back in his room, and a long stint of drunken snoring from our intruder. By 5am we abandoned all hope of enjoying the remainder of our stay, so packed up and hit the road home. We rang the hotel manager who was very apologetic about our experience and we were given a full refund.
August 17, 2013
Rated 2.0 out of 5.0 by Orwell Queues everywhere!
Location is about the only reason I would consider staying here again. We arrived at 2 to be told that check wasn't until 3, the receptionist was friendly and offered to take our luggage until then. However we arrived back at 3pm to a queue that was 10 deep at reception with only one poor member of staff on the desk! Completely understand the need for a set check in time but why not allocate rooms as they are ready and avoid the scrum at reception?
The room was clean but rather tired. We discovered that we only had hand towels, rang reception and got some bath sized ones delivered to the room. Again receptionists very polite.
Breakfast the next morning we were met with another queue to be seated. One manager very politely but slowly seating everyone. Whilst we stood in the queue a couple of other managers sauntered past and squirrelled away to back rooms. Food was ok, wide selection and lots of staff clearing tables, despite there being loads of empty ones- why one of these members of staff couldn't help seat people was beyond us. However, we felt lucky when we left breakfast to discover the queue to be seated was now about 30 deep, down the corridor and snaking in front of the lift!
Hard working and very nice staff that clearly need managers to step up and sort out the poor organisation. When we checked out actually felt sorry for one of the receptionists. She was dealing well with a customer complaining, but when said customer asked for manager all she could offer him was for the duty manager to ring him later. Symptomatic of the hotel's problems.
August 16, 2013
Rated 1.0 out of 5.0 by HelenCa Awful!
Dirty & noisy because of the renovations that we were not told about when we made the booking. They weren't even mentioned when we checked in, and it was too late for us to find anywhere else to stay. Facilities were either not available or altered so that our stay was pretty grim all round. Not at all what we'd expected from previous visits. Our trip was ruined,I doubt they'll even post my review.
August 15, 2013
Rated 2.0 out of 5.0 by inkbm Definitely a let down
I booked a reward night at short notice for an RSC Theatre night. RSC is right next door, which is the best thing about this hotel.
Hotel is definitely showing its age and they are undergoing quite some renovation to the bar and restaurant area. However, there's nothing about this on the website or in the booking confirmation. Jacuzzi was out of order too :(
Bedroom and bathroom feel very run down (we had a standard room as the room upgrade for Platinum wasn't available)
Breakfast in a conference room felt like a school cafeteria and definitely wasn't worth £10pp. I get better for £5.50 in my local transport cafe.
August 14, 2013
Rated 1.0 out of 5.0 by Yttab Poor all round
Not enough staff to run the hotel, the ones that are there ignore you. Took an hour to sort out broken tv, cable ripped out of back, despite this told to press enter and it would clear, I asked to change rooms at 6 40 for one with a tv, changed at 7 40. Told no maintenance staff and reception to busy to do anything. This coupled with my previous stay lead me to ask to formalise a complaint and request the view of the duty manager. I never heard anything that night or the following morning despite asking at check out. Hotel material full of meaningless words with no action. HIX at Warwick much better. Stratford will be out of business and redeveloped given poor attitude and more competition! Listen to and act on your guests feed back, don't just pay lip service to us!
August 12, 2013
Rated 3.0 out of 5.0 by Matron333 Great location, comfortable bed, poor housekeeping
The hotel is in a great location and the kingsize bed was exceptionally comfortable. There was plenty of free parking and the ongoing building work was not intrusive. Reception staff were friendly and efficient.
The hotel was badly let down by its housekeeping. On the first day of our stay (Sunday), there was broken glass in the lift which we reported. The big pieces were picked up quickly, but the small pieces remained there until Tuesday when the lift was finally swept. The bed was made in such a way that the bottom sheet did not reach the top and we would have been sleeping on a bare mattress if I had not remade the bed daily.
The swimming pool was not very clean and the showers were full of hair lining the walls of the cubicles. In addition there were young boys running around in the ladies' changing room and I was stranded in the shower with the tiny threadbare towel that is allocated for about 10 minutes until they left.
I would stay at the hotel again for the convenience and comfortable bed, but I would be prepared to make my own bed and come armed with a dustpan and brush.
August 12, 2013
Rated 5.0 out of 5.0 by suzy2sue comfortable room and excellent breakfast
as title, and also very handy for the splendid RSC theatre.
August 12, 2013
Rated 4.0 out of 5.0 by Themott great location
An excellent location for exploring Stratford and perfect distance from the RSC. While we were staying, the hotel was in the process of being updated and once it is finished we are sure that the ground floor will be very impressive. However, we were not disturbed at all by any noise. We didn't use the restaurant so can't comment, but the bar was fine (if a little bit dark and gloomy).
August 12, 2013
Rated 5.0 out of 5.0 by Frenchkiss Great place to stay in Stratford
During our European Holidays we stayed at 3 different Holiday Inns, and this was by far the best. Great rooms, comfortable beds and a good Breakfast each morning for a reasonable price (coffee could be better though). Rooms were quiet, nicely air-conned. Great location, with just a few minutes to the Shakespeare attractions and the RSC. I think the hotel will benefit from the renovations underway, thought this did not really affect our ability to enjoy Stratford or this Hotel. Overall a good experience.
August 11, 2013
Rated 4.0 out of 5.0 by Debs80 Great Location
Excellent location for centre of Stratford. We went to the racecourse which is only 10 mins in a taxi. Rooms little tired but clean and spacious staff efficient and helpful could not fault the breakfast well worth the money we paid the use of the leisure facilities was a bonus. Even though there was some renovation work it did not interfere with our stay would definetley return.
August 10, 2013
Rated 2.0 out of 5.0 by ajk999 Poor Room Selection
We stayed at the Holiday Inn in Stratford just overnight to go to the theatre. We had pre-booked so this was not a last minute reservation. We asked for a quiet room but when arrived we realised we had been located right next to the catering air ducts which were very noisy.
We asked to be moved to another room which seemed less noisy. Unfortunately we had been relocated right over the staff entrance and were disturbed several times during the night by staff standing outside smoking and talking on their mobiles or talking to each other.
This was not a good experience and although I have emailed Holiday Inn customer services I have received no response!!
August 10, 2013
Rated 4.0 out of 5.0 by carpetman Biulding Work going on.
We called into Stratford upon Avon on the way home from another Holiday Inn at Chester, we chose Stratford upon Avon because of the waterways & parks as well as the shops, we where hopping to sit on the lawns of the Hotel in the evening by the river, unfortunately we where not informed that there was building work going & was unable to access the lawn, this unfortunately put a rough edge on what otherwise was a very enjoyable stay
August 9, 2013
Rated 2.0 out of 5.0 by Newpy Disappointment
I had booked in May for a theatre visit in August so was extremely disappointed when the "Executive" room was not available. This was apparently because an air conditioning unit had been removed. More annoying was that the change of room was not advised!! It only became apparent when my wife & I got to the acual room allocated. Was this failure to notify me of the change just poor management or plain deceitful?
The disappointment was compounded when we retired to bed to discover that the mattress protector and bottom sheet did not actually fit. By that time however we couldn't be bothered to complain.
All in all this visit spolied an otherwise terrific visit to Stratford. The major plus to the hotel is it's location 5 minutes walk from the centre of Stratford, but then again so is the Premier Inn!
August 9, 2013
Rated 4.0 out of 5.0 by Cpatey49 Fine for an overnight stay...
...but will be better when the building work is complete.
August 8, 2013
Rated 3.0 out of 5.0 by deliciousyorkshire2013 comfy room shame about the rooftop view
Requested a room with a view over the garden, but ended up with a view of the flat roof. Disappointed that there were major refurbishment works going as well, as I was looking forward to sitting-out next to the riverside.... no mention when booking that the riverside area was cordoned off for building works. Apart from all that the room was clean, there was air conditioning and staff were pleasant. Decor a little tired but maybe that's why they are doing a refurb.
August 7, 2013