Rated 3.5 out of 5 by 81
Rated 4.0 out of 5.0 by Steve012 Small Things are Important
The front desk staff was welcoming and friendly, and the room was clean. The food on the breakfast buffet was good, and the restaurant opened on time - but half the food wasn't ready. We had to wait 10 minutes, or more, for the itmes we wanted. While getting ready in the morning, I discovered there was no shampoo in the bathroom. I reported this to the woman at the front desk as I was checking out. She didn't seem concerned.
July 27, 2014
Rated 5.0 out of 5.0 by Bunchie60 Best Hotel Stay Compared To Other Hotels
Very pleased. We always travel with our 13lb., 3 year old Shih Tzu. My 1st. floor room provided me easy access to take my pet who is very well trained to potty. We loved the sliding door in our room giving us access to the pool. We also loved the quaint outdoor sitting area outside of our room. Bed was very comfortable. Neighbors were friendly. There could have been a more variety of breakfast foods offered. Overall a beautiful experience.
July 24, 2014
Rated 3.0 out of 5.0 by ALWSN Busy but quiet
I've stayed at this hotel before and want to first of all thank them for allowing the exhibitors for the Garden State Cat Show to stay here with their cats.
My room was comfortable and reasonably clean but had a rather pervasive and unidentifiable odor--perhaps from the air conditioner but not sure.
Bed was comfortable and the hotel was very quiet at night despite hosting a large family reunion and what appeared to be several tour groups of young people.
My biggest issue was that about 30 minutes after checking in, someone tried to enter my room as they had been given the same room. 15 minutes later, one of the hotel staff knocked on my door to 'see who was in the room.' I ended up going down to the lobby to get it straightened out. When I returned to my room, my keys no longer worked. At that point, I was more than annoyed since it was a long hike to the lobby and the elevators were not speedy.
The sports bar was OK but service tended to be slow. The food was good and reasonably priced.
Front desk staff were very friendly and helpful (despite giving my room out to other guests!).
July 23, 2014
Rated 1.0 out of 5.0 by Txpez Small beds and very worn out
Holiday Inn is always our first choice! This hotel is not near the standards of the typical Holiday Inn. The beds are the small doubles. The area hotels have the larger doubles. The hallways and rooms are very worn. Doors do not close properly. Very dated property top to bottom. Will never return to this property and will do more research on my future Holiday Inn stays. It was difficult to not endorse this hotel because we used our reward points.(have 100,000+ points)
Thank you for your time
July 20, 2014
Rated 4.0 out of 5.0 by Kris22Cakes NJ Holiday Inn... not up to par!
Hotel was OK. Pool was awesome and the hotel looked great from the lobby and outside!
rooms were outdated - old furniture and old beds
no microwave or mini-fridge and we were staying for 2.5 days!
July 16, 2014
Rated 4.0 out of 5.0 by nancyld784 Quiet hotel. Great service.
All the staff were very helpful and very courteous. Would have liked to have outdoor pool open longer hours but it was closed early enough in the evening so it was quiet to sleep. Only had food at the breakfast buffet which had good selection and was good quality. Rooms are clean and comfortable. The location is convenient to many local businesses but a little difficult to find if you are unfamiliar with the area.
July 6, 2014
Rated 4.0 out of 5.0 by Angel C Very nice stay
My wife and I had a very nice stay here, the only problem I had was after a day of activity and to wine down a bit by watching TV, about 10 to 12 channels were not working, including HBO. But staffing was great.
July 2, 2014
Rated 2.0 out of 5.0 by mochacat67 Staff in need of customer service training
We arrived late and exhausted from our long trip. We had a Penske truck parked along the left side of the building. When we got up to leave, one or two of the employees parked their cars in such a way that we couldn't get out. Twice we inquired with the front desk person about the situation and he didn't care and said there's nothing he can do about it. Upon further questioning and asking for the hotel manager, the manager set things straight for us. As suspected, one of the kitchen employees parked his car directly behind our truck because it was "employee parking" although there was no sign indicating such. The cook proceeded to argue his point with us that we were parked in employee parking and the hotel manager stopped him from talking that way with us. Between the front desk person and the kitchen staff, we feel very strongly that a shake up needs to happen and the staff must understand that we are the paying customers and deserve courtesy and respect. The hotel manager was excellent and deserves praise for how he handled the situation with our truck.
June 25, 2014