Rated 3.0 out of 5.0 by SPG1 Front Desk Staff
Our stay was Hotel was very nice, the only thing that bother me was the front desk staff. They seemed bothered and didn't want to be there and was of no help when asking them questions about the area and what to do. I think if the front desk staff was better trained in customer service this hotel would be a great place.
May 23, 2013
Rated 5.0 out of 5.0 by Cakeman Wonderful everything!
I travel a lot for work and most of the time I have a hard time sleeping. I had a perfect room and location in the hotel to allow me a full night sleep. The staff was wonderful! I look forward to staying with you the next time I am in Somerset, NJ. All I can say is thank you!
April 19, 2013
Rated 3.0 out of 5.0 by KH839 Good location, but the front staff' was ??
The first time stayed at this hotel with 4 nights because of the location. The hotel looked good with all except the front desk staff. It looked they were not happy to work at this hotel because no one from each morning or evening said Hi or Good morning or Have a nice day to their guests, and even NOT smiling except one person who checked me out. If their staff improve this part, this hotel will be much better.
April 1, 2013
Rated 5.0 out of 5.0 by DarcyV Perfect!
Loved the stay here at this HOLIDAY INN. Very clean, great place to hang in bar/restaurant as well as a nice TV lobby. Will be back soon!
March 23, 2013
Rated 5.0 out of 5.0 by BryanF Best Priority Club Property in New Jersey
Everything was good. Not a Crowne Plaza, but almost could be.
February 3, 2013
Rated 4.0 out of 5.0 by GMen Great Service
Always a very pleasant greeting from the front desk.
Room was clean and very comforable.
Good coffee in the morning and on the house if priority member along with coupons to the diner.
January 23, 2013
Rated 3.0 out of 5.0 by Boltfan47 Business trip
OK, I have mixed reviews here. I will start with the positives....
The rooms are comfortable, pillows are awesome, and I generally sleep well here.
Negatives on my last visit. I was meeting some colleagues from Germany. Much to our surprise their room was cancelled even with a confirmation #., I cannot understand how this can even happen?, and it will always bother me.
During the resolution of thiis, I felt my colleagues were not treated in a professional manner. My colleague actuallly had to pull his laptop out and validate the confirmation #....I was very upset, and was about to speak my mind when a manager stepped in and took the situation into control. Note, this is a huge hotel and there were plenty of rooms available from the looks of things, and it should not of got to this point. I myself......Not HI... apologized to my colleagues as they did not understand why there was a problem. In summary, this was embarrasing to me, and the company we visited as they booked the room in the first place. They are right next door to you..I will be returning on the 26th with a similar situation and can only hope everything will be handled professionally..
January 15, 2013
Rated 2.0 out of 5.0 by sextonasu Sub Par
Thie property is quite dated. The rooms are about what you would expect, but they were doing some type of maintence until about 10 pm so there was a lot of noise in my room. The check in process was good and the front desk was fairly friendly.
My biggest complaint is with the restaurant/bar, the service was terrible. We sat at a table and had to wait for over 20 min before soemone helped us. The worst part was we were sitting right next to the hostest table and our waitress was literally 5 feet from us and would not acknowledge our existence. She was too busy reading her book.
January 15, 2013
Rated 5.0 out of 5.0 by Maureen711 Highly Recommend
I've been staying at the Holiday Inn Somerset for business trips. It's convenient and a good value for the money. The staff is excellent and very accommodating.
January 14, 2013
Rated 3.0 out of 5.0 by businesstraveler65434 No lights in parking lot
I write this review after contacting management during and after my stay as well as contacting IG with no response. I stay in this area several times a year and have for the last 8 years. There are lots of hotels to choose from. This is an area of hotels close to the highway that has a problem with parking lot break ins. I chose this property because it had been a safe bet in the past. This past fall, however, the hotel was busy and the only available parking was in the back parking lot, a lot that did not have working lights. I did not feel safe leaving my vehicle, and, more importantly, I did not feel safe walking to and from my car. When I notified the desk manager, they contacted the manager on duty who indicated through the desk manager that there was no intention to repair the lights. In this world, an unlit parking lot is an open invitation to dangerous situations. It is obvious to me that management is not interested enough to contact a regular customer to discuss these issues. I will look to stay at another property the next time I travel to this area.
January 7, 2013
Rated 3.0 out of 5.0 by Edna Comfortable bed
Room was comfortable, temperature easily controlled. Prefer room with micro and refrigerator. Hotel seems to be promoting their restaurant and bar, as opposed to providing comfort by having these amenities in room,
January 3, 2013
Rated 2.0 out of 5.0 by Annj Not Great
We came in late and should have moved rooms.
Main light was out when you walked in the room. Desk lamp bulb was out. Rug between the Air conditioner/Heater and the bed was very wet. Room had a musty odor because of this. Mirrored closet door was off its track and could not be moved.
In the morning the person at the front desk said that the manager would call us. She never called.
We paid extra for the hot breakfast. Cold eggs and greasy breakfast meats. Service was good.
December 21, 2012
Rated 2.0 out of 5.0 by KB40 Very poor dining experience!
The rooms are starting to show a little age but still acceptable as long as the price is competitive.
The restaurant was recommended by the front desk however the dining experience could not have been worse. The service was extremely slow and the food very poor. After reaching out to customer care I was informed that management had been informed but as of now I have not heard back from the hotel!
There are plenty of hotels to choose from in the area and I will not be going back! If you decide to go - beware of the so called steaks!
December 16, 2012
Rated 3.0 out of 5.0 by TK0816 not enough elevator
the space of the hotel is big. but they only have one guest evevator. it is not easy for guest carry big luguage if you get a room far away from elevator.
November 28, 2012
Rated 4.0 out of 5.0 by EC13 Weeklong stay
Other than some disappointments with room service, the room and food are well worth the prices. Quiet and easy to find, the hotel is very nice.
November 20, 2012
Rated 3.0 out of 5.0 by grapelady Good stay
First time we stayed, we were very pleased. This time, we ate at the grill and found the food to be ok, service was very friendly and good, but the tables were not cleaned and it was just a very cold atmosphere. Didn't enjoy much.
With regards to the room, the beds are very comfortable. Only complaint we have is that you need to put the coffee pot tray in a suitable place.
Its ridiculous where it is. Coffee in the morning is important and its behind the TV. Its awkward and we just don't bother to make the coffee, which starts out my day in a bad way.
All in all, its a nice hotel.
November 12, 2012
Rated 3.0 out of 5.0 by CDL701 Comfortable Stay But...
... it would be nice if there was fridge in the room just like the other Holiday Inns in New Jersey. Other than that, it's clean, comfortable, and a relaxing stay.
November 3, 2012
Rated 3.0 out of 5.0 by jomama Friendly staff
We were extremely disappointed that there was no refrigerator provided in the room. I had purposely brought beverages with me as my daughter was in a golf tournament at Rutgers and I wanted to bring water and pop with me to the golf course. The ice machine just did not cut it. And another thing, our room had a urine smell to it, not sure why, but should have requested another room, but next time I will.
The other thing disappointing about our recent trip was there was no real good place to eat other than in your lobby and Ruby Tuesday. It took us 45 minutes to find some place to eat. The staff only mentioned Ruby Tuesday and Alexander's. We did eat at Alexander's and my sandwich was very good. My husband's burger was not very good.
The price was good for the room. Staff friendly and helpful, just a few drawbacks.
October 11, 2012