Rated 4.2 out of 5 by 122
Rated 3.0 out of 5.0 by Frank6220 Disappointed
As a Platinum member I was dissapointed with this facility this year. I had been at this facility in the past. At the front desk, the loyalty was not really acknowledge nor rewarded. A lady assigned me a room that was noisy by the elevator. When I requested a room change, another lady assigned me a narrow room also facing the back of the building. This room had a water leak by the bathroom. The staff at the pool was great, but the area was dark, and the water kind of cool both times. In conclusion, you would expect more when you are a Platinum member. For the rate charged, there many nicer facilities in the area.
July 1, 2013
Rated 5.0 out of 5.0 by ladawson Excellent place to stay!
Been staying here for a couple months while on contract for work. The staff has always been friendly and helpful. The hotel is clean, comfortable and up to date. It is conviently located in walking distance to the Sullivan Sq T stop - orange line, has free parking and quiet. This will be my go to hotel for any future stays in Boston for work or pleasure.
June 26, 2013
Rated 5.0 out of 5.0 by richardsusan great service
We made a last-second reservation in order to attend the Rolling Stones concert nearby, and when our requested room was wasn't ready upon our arrival, the Manager immediately upgraded us to a Suite- A great touch !!
June 20, 2013
Rated 4.0 out of 5.0 by Tak57 Pleasant surprise
Harvard graduation weekend. We booked based on proximity. Not the nicest part of Somerville but the hotel was terrific. Room was spacious and clean, very comfortable bed, flat screen tv and free coffee and tea in the lobby. Staff was helpful and courteous.
June 20, 2013
Rated 2.0 out of 5.0 by Harvardparent13 Not going back
We had a horrible experience at breakfast. Our waitress was new and had no idea what she was doing. We only ordered coffee and toast. Our coffee came but we had no spoons to stir it with. We asked for water and never got it. I finally got up and went to the beverage counter and fetched it myself. The coffee ran out and nobody came back so I went back up and asked the manager for more. She got it. I then went in search of the toast after about 20-25 minutes. ( I was going to be late for church!) She put it in but did not finish it. I retrieved that with a few butter patties and jelly. So, it was not a good experience.
However, the shuttle experience was inexcusable. I had made arrangements the night before to go to church .04 miles from the hotel. The shuttle was to pick me up at 10:00 a.m. Take me there and then pick me up at 11:30. He arrived on time and informed me that he had no idea where that church was and he acted like he wasn't going to take me. He was very unmotivated and uncooperative. He made no move to get directions or even offer discussion. I looked it up on my phone and directed him to the church. When we arrived he said he couldn't pick me up at 11:30 because they were setting up for a festival downtown. I told him if he couldn't pick me up then take me back to the hotel. He couldn't just leave me there. He quickly pulled away and took me back. Never opened the door, never said goodbye. That was it. I was so upset. I do not believe what he said about the pick-up. I truly believe he just didn't want to work. I saw him at the front desk afterwards discouraging other groups from getting on the shuttle. When we left the hotel and went back that way we did not encounter any streets blocked off. I'm sure one main street was blocked off but certainly not enough of a span to not get to the church. This happened on June 2nd. The only helpful person we encountered during our two night stay was Bridget at the front desk on June 1st. She was awesome.
June 8, 2013
Rated 2.0 out of 5.0 by Mimi904 Lacking service
We stayed for 3 nights over graduation week and while the hotel rooms had been newly renovated we were extremely disappointed with the service. We arrived at the front door only to find it roped off due to painting of the entrance way, with a note directing us to a side door. We found the side door locked. We kept knocking & it was only when another guest arrived and called the front desk that someone came and opened the door. The front desk person (Celia) appeared very unsympathetic to our having difficulty entering the hotel. When we checked in, we were given keys for room 303. Proceeding up to the 3rd floor we found that there was no room 303. Back down to the lobby, we were informed by Celia that she had written down the wrong #, it should have been 308. Again, she was not very apologetic. We had dinner in the hotel that evening and it was a terrible experience. There were several wedding bands performing which were very loud. The service was terrible & appeared more interested in the bands than in the guests. Ice cream came melted & when we complained the waitress later came back & said we would not be charged. We would have preferred that she brought us new desserts. We also had relatives staying in 2 other rooms, one of which inadvertently left a package in their room upon checkout. They called and were told that housekeeping would look for the package in the room & put it aside. When we returned back to the hotel that evening, we were told that housekeeping was gone for the evening & we needed to check back in the morning. The next morning we again checked at the front desk for the package & was told they would check with housekeeping. After several hours, no one had contacted us about the package. Given that we were checking out within the hour, I went to the front desk & was still given no information about the package. I asked to speak to the manager who went to search the room & then remembered that he had put the package in the baggage check area. I expressed my displeasure about how the whole situation was handled. He did not at any time apologize for the inconvenience.
Overall, this was a very unpleasant stay & I will not be returning to a holiday inn any time in the future.
June 5, 2013
Rated 2.0 out of 5.0 by johnnyg23 Pool Area as bad as it gets
My family and I came down to the Boston area for Memorial Day weekend, we have stayed at your hotel in the past. We go there because of the pool area, because my kids love the pool. We got all situated in our room. we took the kids (Which are 8yrs old and 5yrs old) down to the pool area. What we saw next was the worst thing I have ever saw. It was like a Night Club at the pool area. Very Loud Music, Alcohol being served, "Dancing" which wasn't appropriate for little kids to see. My wife and I face just dropped to the floor when we saw that. We walked in and walked right out!! and of course the kids were very disappointed!, and saw was I!!!!
June 5, 2013
Rated 5.0 out of 5.0 by Stephen10 Best hotel in the Boston area
Could not have asked for a better hotel to stay at this past weekend. My wife and I had the most enjoyable weekend. The staff was very helpful and polite. The rooms were very clean and comfortable. The food was excellent and the shuttle service was great. Thank you so much for making our weekend very enjoyable and I am looking forward to making reservations again soon. BEST HOTEL IN THE BOSTON AREA!!!
June 4, 2013
Rated 5.0 out of 5.0 by Emmajack Excellent all round :-)
We stayed here for 12 days and we couldn't ask for anymore. Staff were friendly an helpful, rooms were clean and comfortable and the amenities were great. Very close to T station and complimentary shuttle bus was excellent. Food in the restaurant was very good and there was plenty of selection for the breakfast buffet.
I would be more than happy to stay here again, my son and I loved it :-)
May 26, 2013
Rated 5.0 out of 5.0 by opiejohn2011 OUR WONDERFUL STOP-OVER
We had come on Tuesday, May 14th to help my mentor Dr., T. Berry Brazelton celebrate his 95th cirthday in Cambridge, MA that evening from 6-8 PM. Upon check-in we found our room (610) was ready and Celia speeded us on our way. We met Nathan who had been helpful in making sure our room was prepared using NO air fresheners like Fabreze to which my wife Jane is sensitive. we had several hours to relax after traveling about 3 hours by car from Troy, NY and we found our room excellent with plenty of room to relax. The highlight of our stay was having Jerry, driver of your shuttle take us to Raymond Street in Cambridge, MA at 6 PM and pick us up at 8 PM. he was both competent and pleasant and got us to our destination on time and returned promptly at 8 Pm to pick us up. What a gem, Jerry was. Please extend our heartfelt appreciation to Jerry, Celia and Nathan for making our stay at your Holiday inn .
May 20, 2013
Rated 5.0 out of 5.0 by RICKJR GREAT CUSTOMER SERVICE
The Staff at the front desk was very friendly, outgoing and willing to help us with finding things in the community. EX airport, food etc. The girl at the front desk printed out mapquest directions for us! We completed the certificate at the hotel. Thanks for such a great stay!! The pool room looked great and was very clean. We were there three years ago and it looks great. That is the reason we went back there again because of the great service!!
May 19, 2013
Rated 5.0 out of 5.0 by MrsDL Excellent place to get away
This hotel has amazing pool amenities for families. We were able to order food at the pool and get it delivered by hotel staff directly to us, watch a movie, play games and swim in one afternoon/evening. Even if you live in the area, it would be a great get-a-way. The rooms are also modernized, which adds a nice touch.
May 17, 2013
Rated 3.0 out of 5.0 by Tdmillz Bunker Hill
Overall, this location was fine as a hotel that had a decent bed to sleep in and the was clean and orderly. The downside was the location doesn't have much within walking distance and the staff did not recognize priority club members.
May 15, 2013
Rated 5.0 out of 5.0 by Bostonfan78 Superb location and facilities
With hotel prices in Boston being over-the-top and often way more than what you actually get for the property, Holiday Inn Bunker Hill was a great surprise. Huge value for your dollar, with impecably clean and nicely decorated rooms, plush and comfortable beds, FRIENDLY and HELPFUL staff, combined with an easy and convenient location. Right off I-93 and 2 blocks from the Sullivan Square subway station made it easy to drive to, but then NOT have to drive to get into all the action of Boston itself! As fairly frequent visitors to Boston, we have found our new "go-to" hotel and will be returning, as well as recommending to friends!
May 15, 2013
Rated 5.0 out of 5.0 by Doucer19 Week End in Boston
We came to Boston for a hockey game. The hotel is close to the arena and subway so getting to the game was so easy. Once we checked in to our room we found that the TV was working so we called the front desk and a service person was there and the tv fixed within 10 minutes. Great service
May 14, 2013
Rated 5.0 out of 5.0 by JoshinMaine Great Family Experience
My family and I were in town for the Run To Home Base 9K and picked this hotel kind of late. It's a great location to Fenway so travel time was perfect! I was able to bring my family along including my two kids (5 and 1 1/2) The recreational area was by far the best we've ever had a hotel, my daughter loved the Pool and Rock Wall and my son loved the Pool and Basketball Court, there was even more to offer there we didn't take advantage of. We ordered room service for a cheaper rate then ordering out would have been and the food was great! Overall I would, and have, recommended this hotel to all my friends and family and look forward to staying there again next time we're in town!
May 12, 2013
Rated 5.0 out of 5.0 by Dano3 Great location, no problems!
Took a trip down to Boston to see the Toronto Maple Leafs game.
Great LOCATION! Only a 5 minute walk from the orange subway line, only two stops and you are in Boston proper aka downtown.
The entire hotel is smokefree and is newly renovated. Super comfy beds too!
The thermostat was broken because the batteries were dead. We called the front desk and someone was up in less than 5 minutes to fix it, thank-you!
GO LEAFS GO
May 11, 2013
Rated 5.0 out of 5.0 by blackrock1 Great stay!
All staff we came in contact with were welcoming and helpful. The rooms smelled new and were very clean. The pool area had a basketball court and movies. We really enjoyed our time at this hotel. Thank you.
May 8, 2013
Rated 5.0 out of 5.0 by afaer5535 Great pool activity area
The pool activity area has a climbing wall, basketball court and table games. Great free entertainment for a family with kids.
May 5, 2013
Rated 5.0 out of 5.0 by LJES Great service and comfortable bed.
We had a very nice stay at this recently renovated Holiday Inn. The customer service was extremely nice. Shuttle service was very convenient.
The rooms was very clean, we had some problem with air condition and the front desk gave us another room.
Thanks for a great stay!
May 3, 2013
Rated 4.0 out of 5.0 by cuche good experiencie but need to take care of...
it's a good stay but you have to care of the details. the tv was not working, no ice in the floor dispenser, not to much info about the Boston Marathon and it was the weekend of the race, I think one of the best events you will have in the MAS area.
April 23, 2013
Rated 5.0 out of 5.0 by Spanky126 Would definitely come back
I was greeted as soon as I walked into the hotel. The front desk Agents were so pleasant. They gave me excellent directions and tips on what to do in Boston. The shuttle service is awesome! What a savings right there. My Room was very nice, I did have a issue with the tub but the front desk put me into another room right next door. We came back from Tremont Street late at night and the cab cost $18.00 not including the tip. The T was within a few blocks , no more than a 10 minute walk. The Front desk recommended a local pizza place and they had and excellent Pizza and delivered within 25 minutes. I look forward to going back.
April 18, 2013
Rated 4.0 out of 5.0 by DisappointmentAgain title
A bit expensive, but close to the downtown.
Part of the hotel is in a good condition.
April 15, 2013
Rated 4.0 out of 5.0 by Zvilesimpson University visit
Location was convenient to downtown, bunker hill, tufts university, MIT. Was able to get shuttle to tufts university though the shuttle ended running at 2:30.
Room was clean, plenty of space, good workout room.
April 11, 2013
Rated 5.0 out of 5.0 by BostonFan Boston Fan
We came in to Boston for a Bruins game. The hotel shuttle service was very nice and lots of friendly people.
April 10, 2013
Rated 5.0 out of 5.0 by Michigan54 Super Spring Break
My Family and I decided to stay at this Holiday Inn because of its location. Close to downtown Boston and the colleges that we were in town to visit for information sessions. We are really very glad that we did. The room was beautiful, having just been updated. The staff was super friendly, especially Fiona in the restuarant. The food was very delicious. Thank you for the great stay.
April 7, 2013
Rated 5.0 out of 5.0 by Jersian22 1st time to Boston
We had a great time and stay here. The shuttle to downtown was great The front desk service and recommendations were also great. Would come again next year to this hotel. FYI the kids picked this hotel because of the game room. I wanted the river view. They won. All were happy in the end.
April 5, 2013
Rated 4.0 out of 5.0 by Bill727 Restaurant Menu Lame
I am sure the food is good, but I was shocked at such limited choices. IF you are vegetarian, don't bother.
April 3, 2013
Rated 5.0 out of 5.0 by ItsNathan Good hotel & location
Stayed here to travel to Boston during St. Patrick's Day weekend. Despite the busy holiday weekend - the hotel & area was relatively calm. The hotel is a 5 minute walk to a T station for easy access to the city. By far the cheapest way to travel to the city since parking at the hotel is free. The building itself looks old & dated but the interior is surprisingly nice. There was a note in the room apologizing for any noise associated with construction they're doing to improve the hotel, but I never heard anything day or night during our stay.
Overall it was a very pleasant experience & great location to stay while visiting the city for a weekend.
March 22, 2013
Rated 4.0 out of 5.0 by Goss024 I sya here every week for 2 nights
Always what I expect which is great. Nice people, easy check in, etc. Too bad the restaurant is closed at night. Varina at the front desk makes me feel special ... she is a welcoming face when I arrive after a long drive and that is very nice
March 21, 2013