Rated 4.3 out of 5 by 223
Rated 1.0 out of 5.0 by Developer78 Nice Room - Unorganized Staff & Meals
While the rooms themselves at this property are nice, the staff seems un-managed and unwilling to take personal responsibility for any questions or concerns one has. The breakfast is nearly $14 for mediocre buffet. Room service is ONLY available during the morning breakfast hours and dinner hours. The hotel does not have a lunch of any kind. Additionally there is no market or sundries area, there is a vending machine. During my stay of 2 weeks, the only guest laundry dryer was not working. If you only need a nice room to stay in, this place is fine. But expect little outside the actual room as far as services for travelers.
July 25, 2013
Rated 5.0 out of 5.0 by SummerVacationers Great Family Locale
Stayed in Boston with the family a number of times; by far this was the best hotel we stayed in comparison to those in Boston centre and outskirt areas. Price is definately reasonable given all that you get at this location.
Hotel shuttle will take you to Quincy Market (tip your driver!) to return a taxi back is reasonable for a family of for (under $20). Close to highways and a T-stop a few blocks away, so easy to get around.
Hotel facilities were great - rooms recently done and smartly outfitted with modular design that gives lots of space and included a mini-fridge and TV with expansive choices. Pool/gaming area was a big hit with the kids and comfy for parents.
Only drawback with this particular location is that the neighbourhood is a bit iffy - wouldn't plan to be out walking for dinner after dark. Not a lot of choice within a few minutes walk for meal options, but a reasonable drive takes you to Cambridge or even back into Boston. Ordered room service from the onsite restaurant for two nights because we couldn't be bothered to go out. Prices were reasonable by room service standards for dinner. Will definately be back!
July 22, 2013
Rated 4.0 out of 5.0 by Pdiddy17a Short and extremely relaxing stay
I was only here for one night, but the comfort and convenience of location also prompted me to extend my stay. Courteous staff, clean room (especially the bathroom) The bed was excellent and the sofa was actually something you could sleep on.
July 19, 2013
Rated 5.0 out of 5.0 by Arland Well-kept secret not for long...
This IHG property has made great strides in recent weeks and months. A full body renovation is just about complete sans the restaurant. The staff is welcoming, helpful, and most accommodating. Platinum guests are recognized as such and offered breakfast or an additional 1,000 points, which in my opinion is a far better option in lieu of a water bottle and a bag of chips! Our modern two bed room was snug for a party of three, but, much too my surprise the front desk called ten minutes after we were in our room to confirm it's what we expected and that everything was fully functional. That's a great touch! And a needed touch on our particular stay as our A/C unit was inoperable. Sly from engineering was promptly dispatched to remedy the issue which was simply and efficiently accomplished. Jerry, the shuttle driver, was instructive and much like a tour guide. Summarily, this property will be steadily booked once the word is out that it's renovated and upgraded. You'd better book now! I am for my future stops in Boston!
July 17, 2013
Rated 5.0 out of 5.0 by JBuffalo Great service
We couldn't have been happier with the service we received when we stayed at the Holiday Inn Bunker Hill on a recent trip to Boston. It was our first time visiting and the hotel met all of our expectations. The room was spacious for us and our three girls. My only criticism would be the size of the bathroom which seemed tiny compared to the room. The front desk staff, especially Kimberly was very helpful and very friendly. We weren't aware of the shuttle and after driving into the city and spending $35 to park, I approached her about a more economical way to get downtown and that's when she advised us of the shuttle. It was a huge moneysaver and very convenient. The shuttle drivers were also very friendly and eager to please. The breakfast buffet was good - no complaints there. The restaurant menu was lacking but it sufficed for the one night we ate at the hotel. The food we ordered was good and honestly cheaper than if we ate downtown. The girls loved the sports deck which included the pool, ping pong, basketball and a few other games. Overall, we would highly recommend the hotel. Thanks for an enjoyable stay!!!
July 15, 2013
Rated 3.0 out of 5.0 by PKHI2013 Going through renovation?
We stayed for 3 days in July and our main reason for choosing this place was it's convenient location to area colleges, downtown, and availability of free parking. The rooms are average for a hotel of this type, nothing exceptional but not inferior either. There is construction in the lobby area but it did not bother us and we certainly did not hear any noise in our room. The room HVAC worked fine and bathroom was clean. I don't know why they don't have locks on bathroom doors but we found that to be the case at another chain hotel recently so perhaps it's the new trend (or may be for safety?).
The on-site restaurant has rather a limited selection for dinner menu although the breakfast selection was good. The restaurant décor is non-existent but the staff was friendly. There are a lot of excellent options for dinner and we chose to eat out before returning to the hotel at night.
Overall, I would recommend the hotel for the reasons mentioned at the beginning.
July 9, 2013
Rated 4.0 out of 5.0 by John1Dolly Great value for Boston
I stayed at this hotel from June 27 to july !st 2013 and the cost was lest than half of what I would have paid if I stayed in downtown Boston. Free parking and the shuttle service was definetly an added bonus. We were only 10-15 mins from the city by shuttle and they picked us up everytime we called. Very nice swimming pool are, with ping pong table, basketball area etc.. The food was not the greatest but we only tried it one time, we we always in Boston downtown, and those restaurants were really nice.
July 8, 2013
Rated 5.0 out of 5.0 by Steve1978 Great location for a guys weekend.
I stayed at this hotel for 3 nights in July 2013 while on a guys weekend to take in the Red Sox and I found the hotel to be exactly what we wanted/needed. It is literally less than a 10 minute walk to the closest subway stop (orange line) and the hotel provides an excellent shuttle service on top of this.
The rooms are clean and quiet, the staff helpful and the free parking is also nice. The only real issue I had was the shuttle did fill up quickly although if you booked it in advance there was no issue.
All in all I would stay here again provided I visit the city.
July 5, 2013
Rated 4.0 out of 5.0 by BostonVisitor Good service @ low price
The hotel is in a good location, close to Boston's center. The staff is very friendly and our room was very clean and tidy. The shuttle service offered by the hotel is great and we used it a lot. Overall, the offered service to price ratio was also very good!
The only paradox and a little bit deceiving point was our booking for 5 people in one room. Although it was possible to book such a room on the hotel's homepage (2 x double bed + small single bed), when we checked in at the reception we were told that there was no room sized to accommodate all beds. In the end we were offered a room that could fit a king size bed, a convertible couch and one extra matress in it. This offered acceptable comfort.
This, however, is a special case and will not affect bookings for 4 people or less in a single room.
July 5, 2013
Rated 5.0 out of 5.0 by massiah9 visit
i stayed at the holiday inn and i loved it, the staff was nice and happy. the room was clean and the bed was comfortable i did not want to leave. i will stay again.
July 4, 2013
Rated 1.0 out of 5.0 by Eric6182 The worst Place to stay in Boston.
The staff was rude and dismissive.
The shower filled the tub.
The toilet took 1 minute and 1 half to flush.
Wish I could give less than one star.
The Bed was awesome!!!
The food was very good.
Yes it was a roof over my head. I do not ask for much, but what I do ask ...treat me with the respect I treat you. The staff did not do that for me. My co-workers (of mixed races), who were also in the same hotel and witnessed the staff being rude and dismissive toward me, feel it may have been racial. I seldom throw the race card so I will call it a " rude and dismissive" staff. Either way, not a fun situation to stay in for a week. I brought this to the attention of one of the staff members that was very nice to me when I brought it up, yet nothing changed throughout the week. I tried not to speak to anyone, but when I had to, It was not a very fun experience. The dinning room staff was very nice. Not one issue from them. The Shuttle driver was Extremely Nice!!!!! He got us to our training on time every morning. The loggy staff, with the exception, of the older asian lady I spoke to, was HORRIBLE!!!! RUDE!!!!! Word of advice,.....just because you say something rude with a nice voice, does not make it a nice statement!!! it is still rude!!! Your Patrons are not stupid! Also I have a blog with 1 million hits a month. I will post this on my blog and see what they have to say about this as well.
I will never go to a Holiday in again.
I would not send my hated into the Holiday Inn Breach. Ever.
You lost a customer for life. Not that is matters to you.
July 3, 2013
Rated 3.0 out of 5.0 by Frank6220 Disappointed
As a Platinum member I was dissapointed with this facility this year. I had been at this facility in the past. At the front desk, the loyalty was not really acknowledge nor rewarded. A lady assigned me a room that was noisy by the elevator. When I requested a room change, another lady assigned me a narrow room also facing the back of the building. This room had a water leak by the bathroom. The staff at the pool was great, but the area was dark, and the water kind of cool both times. In conclusion, you would expect more when you are a Platinum member. For the rate charged, there many nicer facilities in the area.
July 1, 2013
Rated 5.0 out of 5.0 by ladawson Excellent place to stay!
Been staying here for a couple months while on contract for work. The staff has always been friendly and helpful. The hotel is clean, comfortable and up to date. It is conviently located in walking distance to the Sullivan Sq T stop - orange line, has free parking and quiet. This will be my go to hotel for any future stays in Boston for work or pleasure.
June 26, 2013
Rated 5.0 out of 5.0 by richardsusan great service
We made a last-second reservation in order to attend the Rolling Stones concert nearby, and when our requested room was wasn't ready upon our arrival, the Manager immediately upgraded us to a Suite- A great touch !!
June 20, 2013
Rated 4.0 out of 5.0 by Tak57 Pleasant surprise
Harvard graduation weekend. We booked based on proximity. Not the nicest part of Somerville but the hotel was terrific. Room was spacious and clean, very comfortable bed, flat screen tv and free coffee and tea in the lobby. Staff was helpful and courteous.
June 20, 2013
Rated 2.0 out of 5.0 by Harvardparent13 Not going back
We had a horrible experience at breakfast. Our waitress was new and had no idea what she was doing. We only ordered coffee and toast. Our coffee came but we had no spoons to stir it with. We asked for water and never got it. I finally got up and went to the beverage counter and fetched it myself. The coffee ran out and nobody came back so I went back up and asked the manager for more. She got it. I then went in search of the toast after about 20-25 minutes. ( I was going to be late for church!) She put it in but did not finish it. I retrieved that with a few butter patties and jelly. So, it was not a good experience.
However, the shuttle experience was inexcusable. I had made arrangements the night before to go to church .04 miles from the hotel. The shuttle was to pick me up at 10:00 a.m. Take me there and then pick me up at 11:30. He arrived on time and informed me that he had no idea where that church was and he acted like he wasn't going to take me. He was very unmotivated and uncooperative. He made no move to get directions or even offer discussion. I looked it up on my phone and directed him to the church. When we arrived he said he couldn't pick me up at 11:30 because they were setting up for a festival downtown. I told him if he couldn't pick me up then take me back to the hotel. He couldn't just leave me there. He quickly pulled away and took me back. Never opened the door, never said goodbye. That was it. I was so upset. I do not believe what he said about the pick-up. I truly believe he just didn't want to work. I saw him at the front desk afterwards discouraging other groups from getting on the shuttle. When we left the hotel and went back that way we did not encounter any streets blocked off. I'm sure one main street was blocked off but certainly not enough of a span to not get to the church. This happened on June 2nd. The only helpful person we encountered during our two night stay was Bridget at the front desk on June 1st. She was awesome.
June 8, 2013
Rated 2.0 out of 5.0 by Mimi904 Lacking service
We stayed for 3 nights over graduation week and while the hotel rooms had been newly renovated we were extremely disappointed with the service. We arrived at the front door only to find it roped off due to painting of the entrance way, with a note directing us to a side door. We found the side door locked. We kept knocking & it was only when another guest arrived and called the front desk that someone came and opened the door. The front desk person (Celia) appeared very unsympathetic to our having difficulty entering the hotel. When we checked in, we were given keys for room 303. Proceeding up to the 3rd floor we found that there was no room 303. Back down to the lobby, we were informed by Celia that she had written down the wrong #, it should have been 308. Again, she was not very apologetic. We had dinner in the hotel that evening and it was a terrible experience. There were several wedding bands performing which were very loud. The service was terrible & appeared more interested in the bands than in the guests. Ice cream came melted & when we complained the waitress later came back & said we would not be charged. We would have preferred that she brought us new desserts. We also had relatives staying in 2 other rooms, one of which inadvertently left a package in their room upon checkout. They called and were told that housekeeping would look for the package in the room & put it aside. When we returned back to the hotel that evening, we were told that housekeeping was gone for the evening & we needed to check back in the morning. The next morning we again checked at the front desk for the package & was told they would check with housekeeping. After several hours, no one had contacted us about the package. Given that we were checking out within the hour, I went to the front desk & was still given no information about the package. I asked to speak to the manager who went to search the room & then remembered that he had put the package in the baggage check area. I expressed my displeasure about how the whole situation was handled. He did not at any time apologize for the inconvenience.
Overall, this was a very unpleasant stay & I will not be returning to a holiday inn any time in the future.
June 5, 2013
Rated 2.0 out of 5.0 by johnnyg23 Pool Area as bad as it gets
My family and I came down to the Boston area for Memorial Day weekend, we have stayed at your hotel in the past. We go there because of the pool area, because my kids love the pool. We got all situated in our room. we took the kids (Which are 8yrs old and 5yrs old) down to the pool area. What we saw next was the worst thing I have ever saw. It was like a Night Club at the pool area. Very Loud Music, Alcohol being served, "Dancing" which wasn't appropriate for little kids to see. My wife and I face just dropped to the floor when we saw that. We walked in and walked right out!! and of course the kids were very disappointed!, and saw was I!!!!
June 5, 2013
Rated 5.0 out of 5.0 by Stephen10 Best hotel in the Boston area
Could not have asked for a better hotel to stay at this past weekend. My wife and I had the most enjoyable weekend. The staff was very helpful and polite. The rooms were very clean and comfortable. The food was excellent and the shuttle service was great. Thank you so much for making our weekend very enjoyable and I am looking forward to making reservations again soon. BEST HOTEL IN THE BOSTON AREA!!!
June 4, 2013
Rated 5.0 out of 5.0 by Emmajack Excellent all round :-)
We stayed here for 12 days and we couldn't ask for anymore. Staff were friendly an helpful, rooms were clean and comfortable and the amenities were great. Very close to T station and complimentary shuttle bus was excellent. Food in the restaurant was very good and there was plenty of selection for the breakfast buffet.
I would be more than happy to stay here again, my son and I loved it :-)
May 26, 2013
Rated 5.0 out of 5.0 by opiejohn2011 OUR WONDERFUL STOP-OVER
We had come on Tuesday, May 14th to help my mentor Dr., T. Berry Brazelton celebrate his 95th cirthday in Cambridge, MA that evening from 6-8 PM. Upon check-in we found our room (610) was ready and Celia speeded us on our way. We met Nathan who had been helpful in making sure our room was prepared using NO air fresheners like Fabreze to which my wife Jane is sensitive. we had several hours to relax after traveling about 3 hours by car from Troy, NY and we found our room excellent with plenty of room to relax. The highlight of our stay was having Jerry, driver of your shuttle take us to Raymond Street in Cambridge, MA at 6 PM and pick us up at 8 PM. he was both competent and pleasant and got us to our destination on time and returned promptly at 8 Pm to pick us up. What a gem, Jerry was. Please extend our heartfelt appreciation to Jerry, Celia and Nathan for making our stay at your Holiday inn .
May 20, 2013
Rated 5.0 out of 5.0 by RICKJR GREAT CUSTOMER SERVICE
The Staff at the front desk was very friendly, outgoing and willing to help us with finding things in the community. EX airport, food etc. The girl at the front desk printed out mapquest directions for us! We completed the certificate at the hotel. Thanks for such a great stay!! The pool room looked great and was very clean. We were there three years ago and it looks great. That is the reason we went back there again because of the great service!!
May 19, 2013
Rated 5.0 out of 5.0 by MrsDL Excellent place to get away
This hotel has amazing pool amenities for families. We were able to order food at the pool and get it delivered by hotel staff directly to us, watch a movie, play games and swim in one afternoon/evening. Even if you live in the area, it would be a great get-a-way. The rooms are also modernized, which adds a nice touch.
May 17, 2013
Rated 3.0 out of 5.0 by Tdmillz Bunker Hill
Overall, this location was fine as a hotel that had a decent bed to sleep in and the was clean and orderly. The downside was the location doesn't have much within walking distance and the staff did not recognize priority club members.
May 15, 2013
Rated 5.0 out of 5.0 by Bostonfan78 Superb location and facilities
With hotel prices in Boston being over-the-top and often way more than what you actually get for the property, Holiday Inn Bunker Hill was a great surprise. Huge value for your dollar, with impecably clean and nicely decorated rooms, plush and comfortable beds, FRIENDLY and HELPFUL staff, combined with an easy and convenient location. Right off I-93 and 2 blocks from the Sullivan Square subway station made it easy to drive to, but then NOT have to drive to get into all the action of Boston itself! As fairly frequent visitors to Boston, we have found our new "go-to" hotel and will be returning, as well as recommending to friends!
May 15, 2013
Rated 5.0 out of 5.0 by Doucer19 Week End in Boston
We came to Boston for a hockey game. The hotel is close to the arena and subway so getting to the game was so easy. Once we checked in to our room we found that the TV was working so we called the front desk and a service person was there and the tv fixed within 10 minutes. Great service
May 14, 2013
Rated 5.0 out of 5.0 by JoshinMaine Great Family Experience
My family and I were in town for the Run To Home Base 9K and picked this hotel kind of late. It's a great location to Fenway so travel time was perfect! I was able to bring my family along including my two kids (5 and 1 1/2) The recreational area was by far the best we've ever had a hotel, my daughter loved the Pool and Rock Wall and my son loved the Pool and Basketball Court, there was even more to offer there we didn't take advantage of. We ordered room service for a cheaper rate then ordering out would have been and the food was great! Overall I would, and have, recommended this hotel to all my friends and family and look forward to staying there again next time we're in town!
May 12, 2013
Rated 5.0 out of 5.0 by Dano3 Great location, no problems!
Took a trip down to Boston to see the Toronto Maple Leafs game.
Great LOCATION! Only a 5 minute walk from the orange subway line, only two stops and you are in Boston proper aka downtown.
The entire hotel is smokefree and is newly renovated. Super comfy beds too!
The thermostat was broken because the batteries were dead. We called the front desk and someone was up in less than 5 minutes to fix it, thank-you!
GO LEAFS GO
May 11, 2013
Rated 5.0 out of 5.0 by blackrock1 Great stay!
All staff we came in contact with were welcoming and helpful. The rooms smelled new and were very clean. The pool area had a basketball court and movies. We really enjoyed our time at this hotel. Thank you.
May 8, 2013
Rated 5.0 out of 5.0 by afaer5535 Great pool activity area
The pool activity area has a climbing wall, basketball court and table games. Great free entertainment for a family with kids.
May 5, 2013