Rated 3.8 out of 5 by 268
Rated 2.0 out of 5.0 by Tommy 17 Cargo Ship Room
I had room 210. I found out later it is right above the kitchen. On both nights, the room literally shook. I would have switched rooms if it was not 2:30 AM. I found out at check out, that when the turn on the kitchen fan, the room vibrates. The person at the check out desk, acknowledged this after I told him was not a complainer, but this room was really loud and actually shook during the night.
July 30, 2014
Rated 1.0 out of 5.0 by Roy005 Bathroom
Very poor shape. would not have self/kids use bath, only shower. Will most likely look elsewhere for next visits as we will be staying in area often
July 29, 2014
Rated 5.0 out of 5.0 by Gal Pal Traveler Comfortable, convenient
I would stay here again. The hotel is a very long rectangle and quite an indoor hike (especially with luggage) between the front desk and the last room. If this is a problem for you, ask for a room near the lobby. You couldn't ask for a staff more pleasant and willing to help. The beautiful hot breakfast is very nice, but not included in the room price. There is a large indoor swimming pool that looks like fun. My room was large and the bed and pillows very comfortable. I do not hesitate to recommend this hotel.
July 29, 2014
Rated 5.0 out of 5.0 by Beanie01 Great Staff
see comment about Nathan checking us in early when we needed to change clothes and put down our bags. He found us an available room very quickly.
Hotel is great location for Boston College...even though it is a bit of a ride on the T...however very convenient and a great value
July 28, 2014
Rated 5.0 out of 5.0 by Luka80 Great location and friendly staff
The staff is very friendly and accomodating , anything I asked for was delivered very shortly after. It's pet friendly , which is a huge convienence. And a short walk from the hotel is a dog park and really nice childrens playground.
It's just a little on the expensive side.
July 25, 2014
Rated 4.0 out of 5.0 by flyingdutchman75 Good value, nice rooms, close to shopping
Stayed many times in this hotel over the past years. The price is right except for parking. Like the rooms, general friendly service. Some of the newer front desk employees need more training in courtesy. Felt unwanted by afternoon check in. Morning front desk great and the rest of the employees are very friendly.
July 24, 2014
Rated 5.0 out of 5.0 by Dave11569 Great facility, staff
We had a great stay. Hotel was nice, had easy access to MBTA
July 21, 2014
Rated 4.0 out of 5.0 by Disappointed architect A room without a view (to the outdoors)?
Cleanliness and good food aside, hotel rooms with the expected window to the outdoors are at a premium here. Only the "executive" rooms have what is known to most of us: a view to the outside. In it's cleverness, the hotel defines a space without natural light as an atrium, and many rooms over two stories face it. It makes for a sad environment for which the architects should be ashamed.
July 21, 2014
Rated 2.0 out of 5.0 by Mack987 Hate to say this but...
Despite the friendliness and professionalism of a great hotel staff and obvious cleanliness and nice appearance of the common areas, I was very disappointed in the outdated appearance of the guest room - which was indicative of a much lesser hotel chain. Fresh carpeting and some updated furnishings would go a long way towards bringing this location back up to speed.
Again, you couldn't ask for a nicer staff!
July 20, 2014
Rated 4.0 out of 5.0 by Allen B About the Hotel
Great location and terrific staff. Buffet very good and wait staff excellent. Rooms small and not well lit. No fridge in room. Bathroom; toilet very low and flush handle behind and under shelf; handicap bar outside of shower? Hotel a little overpriced but that's Boston. Stayed in less expensive hotels where breakfast was included.
July 20, 2014
Rated 5.0 out of 5.0 by Wise Owl Member Services
The staff was very efficient and provided great assistance to me regarding getting me to my appointments, and arranging transportation to the airport.
July 18, 2014
Rated 5.0 out of 5.0 by Dr. from Salt Lake Holiday Inn in Brookline was better than expected.
The hotel was more comfortable and close to the train stop than what I had thought. Also the photo of the entrance on the internet is deceiving --- it looks much better than they depict.
July 16, 2014
Rated 3.0 out of 5.0 by DREW P PAYING FOR BUFFET BKFAST AFTER I WAS TOLD FOR FREE MORE THAN ONCE
PAYING FOR BUFFET BKFAST AFTER I WAS TOLD FOR FREE MORE THAN ONCE
July 15, 2014
Rated 5.0 out of 5.0 by Tennessee56 Great service
We were very pleased with our stay at your property. The room and beds were comfortable. Our hospital discount would have been nice to have included a continental breakfast of some sort. We appreciated the helpfulness of your staff in transportation and in finding restaurants.
July 12, 2014
Rated 4.0 out of 5.0 by 1sourlemon great stay for ball game! - go sox!
I was a little nervous walking from the hotel to Fenway - DON'T BE! it is a nice 15 minute walk with three kids. Even after the game at 11:00 at night is was still well lit and seemed safe. At the hotel, the bathroom was OK and the room was warm 74 - even with the thermostat set at 68, but other than that - it fit the bill - Sox game, crash with the kids and head home the next day!
July 11, 2014
Rated 5.0 out of 5.0 by ReeddawgNY Great for a Sox Game Weekend
Close to Fenway, 10 minutes on the T to the park, nice rooms and courteous staff. Our second stay as a family of 5 with young children.
July 10, 2014
Rated 5.0 out of 5.0 by chiroblr Another great stay
My husband and I have stayed at this Holiday Inn a dozen times, at least. It is always clean, and always quiet at night. Our last stay was over the 4th of July. It rained for two days straight. The lobby was NEVER wet. They had a major wedding going on at the same time so the hotel was full and yet everything was done correctly and nothing slipped thru the cracks.. Breakfast was perfect as always. Very attentive wait staff.
July 8, 2014
Rated 3.0 out of 5.0 by M in Durham Recommend with reservations
This was my second time staying that this hotel. Both times have been for vacation. The location is great (right across the street from the St Pauls stop of the T), and is walkable to some very good restaurants.
Not having a fridge in the room is a drawback, but we actually were able to get one this time. That was wonderful!! Having stayed in both the Tower and the regular part of the hotel, I prefer the Tower, it is a bit quieter, rooms a little nicer, wireless seemed to work better, and the possibly of an exterior window is a bonus (had that the first visit). If you do not have an exterior window, the rooms can be quite dark.
My only complaint is that our AC was not working. We were there for 4 nights, we only had working AC for 1. Normally this may not be a big deal, but it was in the middle of a heatwave (about 100 degrees with heat index) and the room did not have an exterior window. Our first room was consistently around 80-85 degrees, too warm and stuffy to sleep comfortably. Once we brought it to the staffs attention they were all over it. When they could not resolve the issue, we were moved to a new room. The working AC was glorious, for the 1 night it lasted. On our last night the AC unit completely died in the new room. Again, once we alerted the staff, they addressed the issue. The AC was reset, but only worked for about 1 hour. We ended up having a fan brought to our room to get us through the night.
We really like this location. The staff was lovely to work with. The non-working AC was our only complaint about our whole trip, unfortunately it was a huge pain.
July 7, 2014
Rated 2.0 out of 5.0 Poor quality and overpriced
Room furniture needed an update. Bathroom not clean. Advertized free WiFi did not reach our room.
July 3, 2014
Rated 3.0 out of 5.0 by eandest Comfortable good service
Good luck good service, Good condition, good service, very nice, a bit expensive, and ends with very little food and transportation services
July 1, 2014
Rated 5.0 out of 5.0 by duffyalber A comfortable, safe place to relax your night away.
A very pleasant stay with my family during my wife's surgery. Was able to check in a bit early which helped me cope with an overly tired seven year old Granddaughter. Rooms were clean and comfortable. The staff was very helpful and the food was excellent. During our down time we were able to enjoy the pool and relax.
The neighborhood in which the hotel is located is a wonderful place for a family walk. Places to shop and stop for a coffee.
I couldn't of asked for more.
June 29, 2014
Rated 5.0 out of 5.0 by Steve987 Excellent service in an otherwise good hotel
Excellent service, better than average Holiday Inn but not excellent. The location is good with many fine restaurants within a mile.
June 28, 2014
Rated 3.0 out of 5.0 by musicmom68 They didn't hold our room for late arrival
We had made a reservations 3-4 months earlier for a 3-night stay. We were arriving at 1:00 a.m. and we called early in the day to request that they hold our room for late arrival; we were assured that was no problem. We indeed walked into the lobby at 1:00 a.m. The look on the front desk clerk's face said it all; they had booked our room, and had none others available. We were a weary family of 4 with no place to lay our heads. The front desk person called his supervisor and then started calling other hotels (12 or so) and was getting nowhere. Then my husband got on his smart phone and started calling. He found a hotel almost immediately in Boston's Wharf area. Finally by 2:00 a.m. we had a place to stay. Holiday Inn Brookline did pay for our first night at the other hotel, and after several calls to them they next day, they found room for our 2nd and 3rd nights at their Brookline facility. They also threw in free breakfast and parking, and delivered a fruit and cheese tray to our room. So, it was a bumpy start but we were satisfied with the corrections they made.
June 28, 2014
Rated 4.0 out of 5.0 by NYvisitordude Great location and otherwise adequate for our needs
We were in town for a family/friend celebration and this hotel definitely met our needs. It was not the fanciest or nicest hotel we have ever visited, but it worked well for us. My biggest complaint was the bathroom, which was tiny and in somewhat poor shape. The toilet almost completely blocked access to the stall shower, the door did not close easily and the towel rack seemed to be coming out of the wall. We did eat breakfast in the restaurant (which was fine) and used the pool and hot tub. For a family traveling for an event or on a budget, I think this is a very good option. If you want luxury or pampering, go somewhere else and be prepared to spend more money.
June 27, 2014
Rated 2.0 out of 5.0 by molly303 Good location, subpar everything else
A discounted room block rate made the mediocre room bearable. It was by no means great quality but it was clean enough. I worked with them for my wedding room block and encountered several issues from mistakes in our contract to a confusing process for people wanting to stay more than one night. I arrived with my dress and tons of bags and nobody offered any help until I was already done. The most shocking was when two bridesmaids who were busy running between rooms couldn't remember their own room number and went to the front desk to find out. The front desk could not tell them what room they were in! Even though they had checked in, handed over a credit card and license, been issued room keys, and registered a car for parking. Ultimately I fixed the problem myself by finding their room key slip with the number written on it in my own room. The breakfast was fine and the staff there were fine. The front desk staff and event staff are definitely subpar. The redeeming quality is the location and lower room rate than most other downtown hotels.
June 26, 2014
Rated 5.0 out of 5.0 by MDube Medical Stay
Very accommodating. Clean and comfortable. Shuttle
to hospital extremely helpful. Would recommend highly.
June 23, 2014
Rated 5.0 out of 5.0 by DonJ12306 Comfortable stay and attentive staff
The hotel is an excellent value for the accomodations offered. The staff is extremely attentive and accommodating and the service is excellent. I would not hesitate to stay at this hotel again in the future.
June 21, 2014
Rated 5.0 out of 5.0 by Nurse-RN convenient location and comfortable bed
It was very easy to catch the subway to site see from this location and it is in a safe and quiet location.
June 20, 2014
Rated 3.0 out of 5.0 by teamgilliam Overall decent, room had odor
Overall it was a decent room but for the price I would have expected it to be better. I was suppose to have a room on the 2nd fl. but was given a 1st fl room (it seemed that they had lots of rooms that were not ready) which I was okay with. However, the room had a smell (kinda like a rotten egg) that I tolerated b/c my stay was short.
In general the room was nicely updated and furnished but I cleanliness is suspect... The toilet had one of those public handles that you step on to flush (and not in a good way). it also had a shower only basin that wasn't level so my shower gel wouldn't sit on the shelf w/out sliding off and it was impossible to shower without wetting up the entire bathroom floor.
All in all it was just OK. I probably wouldn't choose it again if I was in the area, for the price there seemed to be many other options in the area (I'd take my chances somewhere else).
June 16, 2014
Rated 5.0 out of 5.0 by Mrsmillster Decent stay
As we approached the desk with four people behind it we were not greeted which seemed sad. The housekeeping staff was very friendly and helpful.
Room, for the price, was decent but not outstanding. I booked a tower executive which did not seem more spacious than an average hotel room. The chair and footstool were badly worn. There are some grout issues in the bathroom but overall the room was very clean and basically comfortable.
Sometimes it is all about location, location, location and this hotel fit the bill.
June 15, 2014