Rated 4.1 out of 5 by 359
Rated 5.0 out of 5.0 by Cue1 excellent staff and service
exceptional staff with complete response to need of the guest
August 26, 2015
Rated 3.0 out of 5.0 by CoachJeff Needs updating
While the staff was accommodating, the location convenient, and the room fine, the hotel - both inside and out - is in the need of a makeover. The appearance is dated and is noticeable from the time you arrive. That said, I would stay here again.
August 26, 2015
Rated 5.0 out of 5.0 by rbarrett626 Very Nice Hotel
Clean and comfortable. Nice indoor and outdoor pool. Very friendly staff. I only wish the rooms in the summer were a bit cooler. A/C seems only able to cool room to 70 degrees, which I'm sure is fine for most, but I like my room a bit cooler for sleeping.
August 24, 2015
Rated 3.0 out of 5.0 by NavanRob Poor Bed
The bed was terrible. Should not have been in service
August 22, 2015
Rated 4.0 out of 5.0 by Bayboy53 Good location
Easy access to highway, close to airport and shopping.
August 22, 2015
Rated 5.0 out of 5.0 by BTb0 Good location relative to Downtown Burlington
Staff and property were great. Welcoming and friendly. Bathrooms could be updated.
August 21, 2015
Rated 1.0 out of 5.0 by Lucymycat Perhaps they would be better suited to running a lemonade stand....
Fortunately, this little slice of urban blight is surrounded by better places to stay, so I hope the staff at Holiday Inn (Burlington) got a good look at us, because we will never stay there again.
The oddly laid-out building (the lobby is helpfully labeled "LOBBY" because otherwise you might think it was the loading dock# is conveniently located for easy highway access. And there the amenities end. Unless you count the stunningly beautiful pool area. We don't swim. Congrats on the nice pool.
We stayed for 3 nights. The first two were fairly uneventful #what is that SMELL in the hallways?#. The third night turned into a Ruritanian comedy.
We left our room at 11:00 AM. We returned at 3:30 PM. Our room had not been cleaned. "What time does Housekeeping stop cleaning the rooms?" I asked the chirpy voice at the front desk. "3:00," she chirped in response. "Oh dear," I said. "No problem!" she said. "It's Sunday night, and we have a housekeeper that stays on overnight." Wonderful!
We left the room again, fully expecting it would be cleaned upon our return at 10:00 PM. Wrong. Unmade bed, overflowing wastebaskets, and not one clean towel. Called the desk. No dice. A less chirpy voice said that the overnight housekeeper was "cleaning other rooms" #and where were we staying? In a tent??# and speculated that she could send up some clean towels. And soap? And shampoo? And toilet paper? And coffee?
OK, we'll take the dirty room, for which we are supposed to pay, well, let's just say it was too high a price to sleep in a bus station. Then, it took nearly two hours for a frightened-looking junior lackey to knock on our door with a few towels. No soap. No toilet paper. Back he went.
So, by midnight we had clean towels, toilet paper, an unclean room that should have been cleaned 12 hours earlier, and a seething resentment toward Holiday Inn #Burlington#. Give it a wide berth--you'll be glad you did!
August 21, 2015
Rated 1.0 out of 5.0 Does not go above & beyond
My card was charged in error three times. I wasn't even supposed to be paying for the room, my company was. I put my card on for incidentals and there was some kind of error because I was charged. I alerted the Front Desk and they made a comment about knowing about the situation (nice to know, they never told me) and said they resolved it. I checked it later on only to find out that my card was charged again. In total, I had nearly $700 taken from my account, right after I had just paid my bills. (Consequently, I was charged fees for overdrawing my account due to the hotel's error). I had already planned to stay an additionally night on my own expense. Afterwards, the hotel didn't charge me for that stay. That was the resolution. Having worked in hotels, I have done much better things to show my apologies. I didn't require much, a simply note of apology would have done well for me. I emailed and called the General Manager and I never heard a word from him. The person that dealt with my issue was the Director of Sales. I know that is not her job. Clearly the GM has better things to do than deal with his customers. Maybe this isn't the right job for him. I had traveled to this hotel in the past but will not be staying there again, and neither will any of my colleagues.
August 19, 2015