Rated 3.5 out of 5 by 98
Rated 4.0 out of 5.0 by cantfigureoneout Great Front Desk Staff
The front desk staff were most helpful from getting us an ADA room to providing mapquest directions.
My only problem with this Holiday Inn was that we asked for a room close to the elevator which we were given, but the elevator was at the far end of the hotel and the purpose of the room close to the elevator was to cut down on walking.
August 28, 2013
Rated 3.0 out of 5.0 by Advrswife Bathroom was small, food was cold
I'm not sure if this hotel was renovated or not but I was surprised to see the size of the bathroom in the room. I've stayed at a lot of Holiday Inn Express but I've never seen a bathroom this small. So small that if you try to close the bathroom door you have to get almost behind the toilet to do so. Also, order room service for breakfast and I'm not sure where it came from but the food was cold, it took a long time to be delivered and it was delivered without silverware.
August 25, 2013
Rated 3.0 out of 5.0 by Rhonda6883 Food and restaurant service was lousy
The breakfast in the restaurant was lousy. Hard to believe that a restaurant has trouble with eggs. I got eggs over and my husband scrambled and they both looked like they were cooked in old burnt butter. Then it took forever to get our check
Hotel rooms need renovating
Front desk girl was terrific.
August 24, 2013
Rated 4.0 out of 5.0 by deb1204 Very Nice Stay!
You have an EXCELLENT employee (Kerrie). I spoke with her on the phone and was told that all our 4 rooms were together. (214-216-218 & 220) This worked out great as my 2 sons and 4 of my young grandchildren could open the door between rooms. She has Stellar Customer Service skills!
August 18, 2013
Rated 3.0 out of 5.0 by BeachGirl2 Friendly Staff but Hotel Needs Updating
The staff was great - friendly and professional. The hotel is clearly older. The room had no refrigerator. The carpet had not been cleaned in a long time. We wanted to be near the RI shore so this location was good. We enjoyed the pool. I wrote a separate review of the restaurant. Overall: Adequate hotel.
August 16, 2013
Rated 2.0 out of 5.0 by Septor66 Average at best
Room had an immediate damp odor. It wasn't offensive but it wasn't pleasant. Once TV was turned off I could hear other guests in their rooms. Wasn't sure if they were neighbors or on another floor. But, they didn't sound to be yelling. Bed firm for me and hard for my wife. An average at best night's sleep was had. Given the rate for the room I would not make this my go-to Holiday Inn location in the future.
August 16, 2013
Rated 3.0 out of 5.0 by Jakobsson Why have an elevator in the back of the hotel?
We had a two night stay on our way from Boston to New York.
One full day of relaxation at the pool. it worked nicely - as we had the pool all by ourselves.
Breakfast is average and you need to calculate time for your order to be ready.
However the restaurant at night served very good food and the service was fine.
The room was okay, however the internet as in most hotels are of less quality. On and of.... all the time.
The reception could be more mature and more service minded.
And then back to my title.... Why in the........ have an elevator in farest end of the hotel and not by the reception!!
August 14, 2013
Rated 4.0 out of 5.0 by Yuco Yuco
Hotel was clean and the staff were friendly. However, I was disappointed that my room did not have a refrigerator and microwave.
August 8, 2013
Rated 5.0 out of 5.0 by Dave114 Great vacation stay for the 3 of us
Room was clean, staff was attentive and friendly. Only one minor detail......the bed was a bit soft for me though my wife and daughter were quite happy.
August 7, 2013
Rated 1.0 out of 5.0 by Charlesfromsomewhere Very poor services
Really poor experience in this hotel compare to other Holyday inn:
- full bed size instead of queen in the room description
- no wifi in the room
- very small bathroom, with no shower pressure, no shampoo
- breakfast not included
This room was way too expensive for the service provided
August 2, 2013
Rated 5.0 out of 5.0 by Soccermoms2013 Great location
This was a perfect hotel for our girls' getaway. We were close to Watch Hill and Newport but didn't pay the expensive prices.
July 24, 2013
Rated 5.0 out of 5.0 by roemar53 Great and Friendly service
I was so happy with my room, the girl at the front desk was sooo nice and got me in my room asap. I will be back again next year and for a longer stay this time. Very clean and room had great AC. Loved this place, will tell all my friends!
July 16, 2013
Rated 2.0 out of 5.0 by lizrx Disappointed
We stayed three nights of our 7 day vacation. This was the only motel we used in RI. The other states were NJ and MA. Compared to the other facilities, the room cost twice as much and had less amenities. We did not get a free buffet breakfast nor was a microwave or refridgerator available. Otherwise the rooms/accommodations were equivalent.
July 11, 2013
Rated 4.0 out of 5.0 by Marcy22 July 4th
The hotel was very clean and the pool was beautiful--larger than expected with plenty of towels, chairs and tables. HOWEVER the restaurant/bar was closed on a Holiday evening....and that was a big inconvenience considering the hotel was fully booked!
July 10, 2013
Rated 1.0 out of 5.0 by SchneiderFSE Ammenities and Staff
Exercise equipment is terrible, no weights, only treadmill, no hot tub, no microwaves, no fridges , outdoor pool only.
But the worst part was the every early morning staff. The other staff were marginal. I heard, I don't have more toner, I don't know where more paper is, I don't know what to do (internet not working),
Breakfast is no longer provided, it used to be but not now.
The room was clean and comfortable other than ammenities. OK for a night not for a few nights.
I am an FSE with Schneider
June 15, 2013
Rated 2.0 out of 5.0 by Maxmickey Reservation Issues
I had multiple problems when I checked into your hotel on May 31st for a weekend stay under confirmation #66112247. Apparently there were problems with my Rewards Night stay (one night) and multiple charges were placed on my credit card. The manager that evening took the action to resolve the issue with your reservation service but when I returned I found additional charges applied to my credit card and multiple transactions on my Rewards account. Needless to say, my original rewards night stay wasn't honored by Holiday Inn, as originally booked and confirmed and I've been charged to both nights at this hotel. I've written to Holiday Inn Rewards to express my frustration with the entire process.
June 14, 2013
Rated 2.0 out of 5.0 by Harvard Hotel was fine----Very poor restuarant experience
Breakfasted in hotel.Ordered coffee-received 1/2 cup. Had to ask waiter to please fill my cup. Then had to ask for milk or cream. Then had to ask for a spoon.
Ordered scrambled eggs and toast. Eggs came ina small saucer sized dish. Then had to ask the waiter for butter.
June 14, 2013
Rated 4.0 out of 5.0 by Parkerdaws Decent price, clean, rooms fine
Nothing exceptional about this property, but okay in all categories. Clean. Front desk staff is typical -bored high school age semi-friendly. Only problem is the new concept in pillows. Have seen other chains move to this "throw pillow" concept. Would like to see some of the senior management of the hotel group try and get some sleep on those little puppies.
June 1, 2013
Rated 3.0 out of 5.0 by Mario77 Holiday Inn ???
Being a Platinum Priority Club member for many years I have spent many nights in Holiday Inns all over the world, and I learned that the quality and comfort can differ widely.
Unfortunately, this HI was not really on the top level my my scale. Check in was anything then friendly (maybe this was a college guy who only worked here during spring break). The room itself was big, but it looked like the room from a motel, there was no nice decoration, everything looked like being 20 years old, and there were thick electrical wires placed just on top of the walls and the ceiling. The internet did not work the first day, at check out we asked and were told that it works now, but with a different password ...
Also, there is not much around this hotel, if you want to do something, you have to drive to Newport (including crossing a toll bridge), but that's worth the money.
May 12, 2013
Rated 5.0 out of 5.0 by Sue456 Excellent service
All the staff at this Holiday Inn go out of their way to make you welcome and comfortable.
May 5, 2013
Rated 5.0 out of 5.0 by Birgit Great Location
Great place in terms of convenience, cleanliness and friendliness of staff. Great price!
Will be back!
April 18, 2013
Rated 1.0 out of 5.0 by kenngolf50 never to return
Arrived late and hungry....was given 4 menus from area reataurants..they were either closed or no longer delivered. Nothing in walking distance. Vending machines were virtually empty. The spread that was put out for breakfast was a joke. To make matters even worse I couldn"t even get a comb from the front desk...they were all out
March 11, 2013
Rated 2.0 out of 5.0 by poorwayne What a dump
This place is a dump by Holiday Inn standards. Paint and carpeting can only go so far.....
March 7, 2013
Rated 4.0 out of 5.0 by JimT99 Comfortable bed and room.
We enjoyed staying at your hotel. even though the weather was bad due to snow, we were able to completely unwind and relax at your property in South Kingstown, RI.
February 23, 2013
Rated 3.0 out of 5.0 by frankie149 It is outdated
The restaurant staff is friendly and the food is good. The hotel itself is old, I knew it would be as I got to the front door and they weren't automatic. My room on the 2nd floor required either a walk up stairs or going ot the elevator, walking the whole distance of the property to the back and then walking the distance back to my room. While the restaurant was a pleasant experience I expected a full serve breakfast to my disappointment there was a small complimentary spread put out in the morning which would not meet Holiday Inn Express standards.
January 27, 2013
Rated 5.0 out of 5.0 by jodygord53 excellent place to stay
love this hotel quaint friendly safe. Great place to stay. Excellent mattress on beds too. Seems like room temp is always perfect without running heat or air machine
January 26, 2013
Rated 4.0 out of 5.0 by LisaH Great hotel and staff
Clean, comfy bed, great staff. We are launching a small business in Rhode Island and it is our home away from home!
Doug - the manager - is especially helpful and professional.
January 3, 2013
Rated 4.0 out of 5.0 by chrisasch In house restaurant - Food
The hotel was comfortable and the service great. The restaurant in the hotel was poor. Food was expensive and the restaurant was understaffed.
November 3, 2012
Rated 4.0 out of 5.0 by GoRhody Stellar location!
Stayed here for URI homecoming last weekend. Closest hotel to URI. Easy access parking and located right next to a Dunkin Donuts which made breakfast super easy. Really enjoyed the free wi-fi!
November 2, 2012
Rated 2.0 out of 5.0 by DMAC01 DISAPPOINTED IN S. KINGSTON, NY
WAS KIND OF DISAPPIONTED. NO PAPER IN THE MORNING AT THE DOOR OR IN THE LOBBY. WHEN ASKED TO MAKE A RESERVATION FOR FLORIDA AT A HOLIDAY INN WAS TOLD TO DO IT ON THE INTERNET. THEN SHE WENT BACK TO TALKING PERSONAL STUFF TO SOMEONE ELSE. WAS NOT ASKED ABOUR PRIORITY POINTS. ROOM WAS NOT REALLY CLEANED TO WELL.
October 26, 2012