Rated 2.0 out of 5.0 by Mitch98 Uncomfortable Room but Outstanding Breakfast and Service
The positive elements of our stay was the convenient location and great breakfast. The hotel staff provided outstanding service at the front desk, housekeeping and the breakfast area. The variety of food at breakfast was really good and the service was over the top.
Unfortunately, due to the condition of the rooms and bed, I would not recommend staying at this location. The room smelled stale and musty - almost like smoke. It was definitely a smoking room in the past. There was dust coming out of the heating system so both room occupants had scratchy throats and sinus headaches throughout the 4-day stay. The sore throats and headaches were gone as soon as we checked out of the hotel to return home. The beds were too soft and caused backaches.
We like to travel but couldn't wait to return home after this trip.
January 9, 2013
Rated 5.0 out of 5.0 by riccang Convenient and Pleasant
The hotel is in a great location, near shopping and restaurants. Our room was clean and comfortable. The employees at the lobby desk were pleasant and accommodating. The day of our check out, I had inquired about a store that was nearby and the woman looked up the address for me and directed me which way to go. The complimentary breakfast was delicious, hot, great selection and the waiter was very nice. He even remembered our table from the morning before and set us up immediately upon seeing us. We will definitely stay there again. Thank you for a great experience.
January 3, 2013
Rated 4.0 out of 5.0 by Don64 Convenient and a good value
I've been staying at this property 2-3 nights per week for the past year and a half. The main reason I stay here is that it's very close to my office and it's a pretty good value.
Not sure how old the hotel is but they've done a pretty good job of continually updating it. Beds are comfortable, nice TV's, updated bathroom countertops, etc. I stopped staying here for a short time because their wi-fi was horrible! Slow, dropped connections, etc. However, they replaced or upgraded everything and now it works great. I know this sounds like a silly reason to not stay somewhere but when you're there every week things like that become important. I do, however, need to give them some credit. I came into town recently at the last minute and did not have a reservation. It was right after Hurricane Sandy and everything in NJ was sold out. I went to the front desk and the manager jumped through hoops and was able to get me a room which I really do appreciate.
I also like the fact that it's connected to Ruby Tuesday restaurant. This wouldn't be my first choice of where to eat but after a long day it's great to just walk downstairs and grab some decent food. Their in-house breakfast buffet is good as well. Plenty of choices and good service.
Overall the staff is friendly, quick, and accomodating. My only gripe is that as a Priority Club Platinum member I qualify for free room upgrades if available. They have at least 4 suites, maybe more. Every time I check in I have to ask if upgrades are available. Every time the answer is no. What I've had to do is use the Priority Club app on my iphone right before I get there and see what rooms are available. If a suite is available to book but they tell me no for an upgrade I show them what their app says and sort of have to twist an arm to get the better room. I don't like having to do this but I spend almost as much time at this hotel as I do at home. If there's an upgrade to be had I feel like it should be offered.
The hotel is also very convenient to highways, shopping, food, etc. Only about 30-40 to NYC depending on traffic.
December 12, 2012
Rated 2.0 out of 5.0 by Mark16 Priority Club Rewards members beware
The room itself wasn't bad . Getting there proved to be a challenge on a daily basis though because none of the card readers on the auxillary doors were functioning . The bed was comfortable , the pillows were sufficent , and it was extremely quiet on the fourth floor . The heating and cooling unit in my room may have contributed to the sense of silence perceived because it sounded like a freight train the entire month I was present . The refrigerator was a decent size , but , there wasn't a microwave in the room upon arrival as agreed upon ( Had to wait a week for that to arrive # . The Wifi , when it worked , was great . It tended to crash at peak usage hours though . And finally , the Priority Club Rewards points . I gave my membership # to the clerk upon arrival , and did the same upon leaving , as usual . But , the clerk informed me upon checking out that " I was getting such a low rate that I wasn't eligible for them " . That information # which I know to be false # was very disappointing to hear . In fact , I will take my business elsewhere .
December 7, 2012
Rated 1.0 out of 5.0 by chipmunk in the dark
had no power at home. checked in as there was a cancellation. would not honor a AAA discount due to the storm. room entry system not working. had to have have door opened by staff. went to bed and watched TV. power went out. no TV, no lights just like home. had to use my cell phone light to find the bathroom each time. lights finally came on hours later. elevator not working. had to wald down four flights. asked for price break and was told no as it was not their falt. morning clerk gave me a discount equal to a AAA discount and said that i should have been given the discount. what is your policy in situations like this?
November 3, 2012
Rated 4.0 out of 5.0 by Michele828 Very comfortable bed, room and great service
Stayed for an overnight, very clean rooms and hotel, they have updated their rooms since my last stay here years ago. The double beds were very very comfortable. Had a small problem with the TV however hotel maintenance responded quickly and efficiently and fixed the problem. Ordered Room Service which came from the adjoining Friday's, it arrived somewhat quickly however it was sent to room with no covers and arrived cold which was a disappointment for the money paid. Hotel shortcoming was that when I checked in - wasn't informed about morning coffee in the lobby or the free breakfast buffet served.
October 29, 2012
Rated 4.0 out of 5.0 by sas600b Great for a good night's sleep
Rather faceless property situated in the middle of fairly busy commercial centre. Not a plasce for holidaymakers but great for business people. Very clean and comfortavble rooms. Pleasant staff. Well worth a stay.
October 15, 2012
Rated 4.0 out of 5.0 by Deva Comfortable room and good food
This hotel had a comfortable room for our stay. Pillows could have been better. Clean and tidy sheets and bathroom. Good breakfast. Nice.
October 13, 2012