Rated 4.3 out of 5 by 238
Rated 3.0 out of 5.0 Comfortable bed
My check in experience was excellent. The front clerk was very lively and attentive. I was just coming off a long day trucking at 330 am. I was in zombie mode but he was great. The bed was very comfortable. My one and only issue was the cleaning ladies. At around 0730 they knocked on my door. I told her I was here sleeping. She came back at 0842 I told her again. At around 0930 she came knocking. This time I didn't answer I was so tired and didn't want to waste the energy. She opened the door and it hit the metal lock. She said sorry and closed it. At 1125 she was back. This time I got angry and opened the door. I asked her what time is check out, she said noon then I asked y was she knocking on my door since 0730 and she said sorry and walked off. I felt bad for giving her an attitude but I was trying to sleep. I should have complained to the front desk but I was too upset and just showered and left.
November 29, 2015
Rated 1.0 out of 5.0 by Ashley98734234 Needs to be worked on
Bathroom had mold in the cracks. Heater smelled like a rodent had gotten in it. Bed was HORRIBLE. sagged, pillows were hard and smelled weird, blankets were thin and crunchy. Overpriced hotel with lazy staff. Cold elevators. Plain breakfast with no attention to healthy food. Pool did not open until 10am.
Overall quite a letdown from the normal high expectations I have with this hotel chain.
November 25, 2015
Rated 5.0 out of 5.0 by NHHUSKER I would recommend this hotel
I stayed at this facility 2 nights in Nov 2015...my overall experience was quite good....the room was clean and comfortable, the complimentary breakfast buffet in the morning was excellent, and the staff was friendly. There were a couple of issues that I encountered, but when I brought them to the staff's attention, they were dealt with quickly and efficiently
November 25, 2015