Rated 3.7 out of 5 by 259
Rated 3.0 out of 5.0 by Ivana's Mom Two Double Bed Room Not Adequate for Family of Four
THE ROOM - The double bed was not comfortable for two adults or for one adult and one child. Our room had chipped, peeling paint from the bottom side of the wood shelf rack above where we hung our clothes. The bathroom also had peeling paint and damaged plaster along the shower tile edge. The shower curtain was not wide enough to close, leaving a gap opening for water to splash out. Prior to taking a shower, I noticed strands of hair stuck on the bathroom door when I placed my dry towel on the door hook.
COMMON AREAS -The elevator to access our floor was quite small and slow. The 4th floor rooms' hallway was grim and uninviting compared to bright ground floor lobby and check in reception area.
SHUTTLE SERVICE - The Hotel's SFO Shuttle Service to the South SF hotel was quite confusing because it was not singularly marked. I later learned that it was shared and advertised with other local area hotels. We were not made aware of this when I made these reservations and thus clarification came too late. My associate had waited more than one hour (10:00 -11:30 p.m.) for the multi hotel marked van that he considered a NoShow. We picked him up from the airport at 11:30 p.m.. We were off to a bad start.
July 21, 2014
Rated 3.0 out of 5.0 by teacherteacher Not HI Express
The headboards had 2 months of dust on top. The desk had big gouges in the wood. There was a shirt button on the floor near the bed right in plain sight so I doubt my room was vacuumed very well. There was paper under the bed. Just signs that the room cleaning is a 'once through' and not very thorough. The restaurant is 'meh' and slightly overpriced. I prefer the spacious, clean Holiday Inn Express down the block...at least you get a nice complimentary breakfast every morning. The staff here WAS very friendly, professional and helpful however. Many reviews complain of the airport noise, well HELLO you are next to the airport. The airport was our reason for staying here so of course you expect to experience noise. If you don't need easy airport access and have a problem with noise this is NOT the location for you, but aiport access and shuttle made life easy so I listed 'location' as both a pro and a con.
July 20, 2014
Rated 3.0 out of 5.0 by Sophie 1 Will not recommend
Elevators shake a lot. Hall to room not very clean. Corner trim left in hallway for hours. Bathroom very small . Room not very clean and small. Not much room to move around. Bed not comfortable. Musty smell in room.
July 17, 2014
Rated 4.0 out of 5.0 by dlynn66 Pretty nice place
This hotel is very pleasant inside and my room was lovely. The bed felt wonderful and I slept well. There were a few little things that were annoying - my coffee maker didn't have all of it's parts (staff did respond quickly when I alerted them to this), I couldn't take a bath because the drain stop didn't work (I didn't report this), the internet was slow and room service did not answer one of the nights I was trying to reach them (I tried two or three times then gave up). Overall it's a pleasant place to stay and the staff were very friendly and responsive.
July 17, 2014
Rated 5.0 out of 5.0 by DrRob97 Good Hotel for a Conference
Above average for a Holiday Inn - I was pleasantly surprised. The rooms have been updated, the staff is friendly and helpful. The food in the restaurant is only average - taste is good, but the choice is very limited. Without a car, the restaurant is the only game in town.
The ONLY real drawback is that the elevators are SLOW (worse than molasses in January slow). It made getting to the room and back on breaks from the conference a challenge. I would definitely stay here again, though.
July 16, 2014
Rated 3.0 out of 5.0 by Wilson911911 SFO Airport Hotel
This is the closest full-service Holiday Inn to the SFO airport. Nothing special about this place, but rooms are decent and the free shuttle makes it easier getting there. The Bar/Restaurant in the lobby is above average for a hotel restaurant, so its very convenient (especially since there is nothing else within walking distance). I did have a problem on my last stay with housekeeping removing some of my items during the day. After dealing with front desk staff (not helpful) I was finally put in touch with the GM. He stepped up and fixed the problem to my satisfaction. IF you need a hotel while at SFO, definitely consider this one.
July 16, 2014
Rated 2.0 out of 5.0 Rather shabby for the price. It had the feel of a business going out of business.
Generally average/poor. We find that the Holiday Inn Express offers a much better value.
July 15, 2014
Rated 5.0 out of 5.0 by H201950 Great staff and great service
We liked the looks of the hotel the minute we drove onto the property.
- Greeted professionally by the staff (arrived late afternoon/early evening on July 2nd and was assisted by either Joey or John - sorry I was too tired to really remember the gentleman's name). Hopefully this letter of appreciation is directed to the correct person.
- Pleasantly surprised by the size of the room
- Quick check-out
- Will definitely stay at this hotel again
- Bed was comfortable for me but was too soft for my wife. My wife may have been having back problem at the time of our stay.
July 14, 2014
Rated 3.0 out of 5.0 by Tony88888 Comfortable bed and great name
nothing else need to be mentioned, but staff training and service need to be improved, not nice , not polite .
July 9, 2014
Rated 3.0 out of 5.0 by KLDunn Nice Hotel for Airport layover
Nice Hotel but the Bar/Restaurant needs to work on there staff. The Hotel staff was very nice, I felt "welcome" and they were helpful with the shuttle schedules.
July 7, 2014
Rated 1.0 out of 5.0 by Mayo Show Truck offers nothing for a cost
The hotel offered nothing for the price. Called to get picked up from where we were and didnt have shuttle to pick up 1 mile away. But has shuttle to go to airport only. They didnt offer to get taxi either. Had to call a taxi then they didnt get us either. Had to walk. Flag one on the street, with luggage.
No outside sitting, no pool, to relax by and no view given. Food was high priced. And the breakfast credit didnt cover a min, breakfast cause of the cost being high.
July 7, 2014
Rated 5.0 out of 5.0 by KCtraveler21 SF Airport
Outstanding place to stay. Great location, excellent facility, but what makes this place most impressive is the front desk staff. In particular John and Ruhul (not sure of the spelling here) were more than just helpful. They provided advise and suggestions to help improve our stay. You can not ask for more than that from an employee. These two young men should be poster candidates for what a hotel staff should be. Thanks!
July 6, 2014
Rated 5.0 out of 5.0 by Jet setter J Great staff courtesy
We arrived at the hotel @ 1:00 am which originally scheduled to be around 6 pm, front desk thought we are not coming anymore so they sold our room, when we are almost going to give up on having a room that morning the manager called someone to prepare a room for us, the staff responded quickly and said no problem I will have your room ready as soon as possible. At first I said to myself we gonna have a make up room since the staff who responded was a male ( usually maids are female) so im expecting our room will be dirty with unchanged beddings, 20 mins after frontdesk called us saying our room is ready I told the frontdesk staff to send a fresh beddings, as soon as we entered the room I was impressed the room smells fresh and everything seems to be clean but I want to be sure so I checked the bed and start looking for hairs but the sheets are clean and smells fresh laundry I was so ashame of myself after a while the staff knocks the door with the sheets I requested and apologizing for the sheets he puts on if he didnt checked it thoroughly I took the sheets from him and told him no everything is ok while giving him some money as a tip it was more surprising when he said no sir just put it inside the small envelope by your night stand and let the maid who will clean your room when you leave have it. I just found out that guy was no ordinary maid he was a supervisor of house keeping, he said all I will ask you is to give our hotel a positive review. I was really impressed by this guy, so as i promised I wrote this review and I will mention his name, he is Darrel of house keeping great guy . Thanks again Sir.
July 3, 2014
Rated 4.0 out of 5.0 by manohman Ideal Hotel Stay
My one night stay at the hotel was very pleasant and enjoyable. The room was comfortable and good value for the money.
July 2, 2014
Rated 5.0 out of 5.0 by PBS1 RS
Hotel was better than we thought it was going to be. It is right off of US101, so it was easy to get to downtown SF. The shuttle to the airport was only a 10 minute ride.
July 2, 2014
Rated 4.0 out of 5.0 by Lunamoon1 Good value near the airport
The hotel offers comfortable well appointed rooms and is very conveniently located near the airport
July 2, 2014
Rated 3.0 out of 5.0 by kct53 comfortable overall
comfortable overall but small room and was not in town. breakfast coupon for 3 was only limited to 20 dollars. price of room not cheap with additional parking charge of 10 dollars which was unneccesary considering the hotel's location.
July 2, 2014
Rated 4.0 out of 5.0 by Tj13161109 Great pillows, construction outside
I stayed for business, which put me at odd hours. I found myself trying to sleep during the morning hours which proved tiresome in itself. The expo center next door was being worked on so there was construction ALL day. Also, at night, the bar patio was REALLY loud and echoed between the two buildings. I waited a while to get checked in because I arrived 3 hours before check-in. When I got in my room, there was still trash in the containers and water bottle under the bed and cap under the chair... The front desk personnel on the early evening shift were very pleasant. Internet is complimentary but VERY slow. Its SUPER close to the airport so if you need a room for the night before a flight, its great for that purpose. Its not very walking friendly, with only Ihop and Mcdonalds close by.
July 1, 2014
Rated 4.0 out of 5.0 by Kool106 Great service and good food
I had one problem: no hot water one day. The staff acodated me and fixed the problem. Otherwise good sleep with air conditioner on.
June 30, 2014
Rated 2.0 out of 5.0 by DrBaff Besser nicht nochmal
Kein gutes Preis- Leistungsverhältnis. Empfang an der Rezeption unfreundlich. Frühstück nicht gut.
June 30, 2014
Rated 1.0 out of 5.0 by VA64 Very disappointed. Not typical for Holiday Inn.
Even though we're Rewards members, we could not get a room upgrade to our preferred king bed. The rugs in our room were very dirty. The bottoms of my husband's feet were literally black. He had to wash them thoroughly before going to bed. The white bottoms of my new shoes also were black after walking on the carpets. Several of the towels were sour smelling. The a/c was barely working due to a clogged filter, which we asked to have changed out. There were several small blood spots on the spread, on the bathroom floor and on the hair dryer handle. Front desk agreed to $50 reduction in price, but it was credited to a different room's account. I sent an email on Monday evening with all of the info plus a photo of the blood droplets. I asked for confirmation of receipt of the email. It is Friday and I am still waiting to hear from them. I know this hotel sees a lot of traffic, but this one was definitely not up to usual Holiday Inn standards.
June 27, 2014
Rated 5.0 out of 5.0 by martinfour2 Excellent stay!
The staff, service and room were excellent. I highly recommend this Holiday Inn.
June 27, 2014
Rated 2.0 out of 5.0 by tekwiz23tn This one is a no go
Not hot water on first morning, bathroom dated. Hotel had a general "old" feeling everywhere except the lobby.
June 24, 2014
Rated 4.0 out of 5.0 by SFOTraveler Convenient for conference center
Location is very convenient if you have business at the nearby Conference Center. Shuttle service to
June 24, 2014
Rated 4.0 out of 5.0 by O1234 Internet
Internet connection is never very good. Had visitors with me from China who stated the connection in China was better. Charge a dollar more per room per night and put in a good system since a large number of the guests are business people and depend on the internet to conduct business.
June 12, 2014
Rated 5.0 out of 5.0 by NEARS End of Vactation made easy
Your personnel, both evening and very early AM were tremendous.
They understood stress and made our very brief stay enjoyable and gave us the ability to unwind.
The wake up calls, coffee in the lobby, and shuttle made the first leg of the return home palletable.
June 9, 2014
Rated 3.0 out of 5.0 A Little Disappointing
My wife and I usually love Holiday Inn Expresses. At the end of a long day of travel, the staff is usually warm and accommodating, the room is clean an comfortable, and we can simply relax. However, we did not feel that way at this particular site. This was the last night of a wonderful vacation before flying home from SF to New Orleans the following morning. When we arrived, the lady at the front desk (Melissa or Melanie?) advised us we could not use our AAA discount because we did not reserve the room online ahead of time. When we balked, she suggested that we could use the computer at the concierge station to reserve the room with the discount. We were exhausted, but agreed to play the game. However, the computer would not give us access. When we returned to the front desk, we were advised to try a different server which we tried, but again to no avail. None of the three employees at the front desk (none of whom were busy) offered to help us despite our obvious difficulties. After about a half-hour of trying, the lady at the front desk gave us a look as to say "I just need to get rid of these people" and begrudgingly entered the discount at the desk - something she could have done from the "get-go". When I asked why the policy here at this Holiday Inn were so different from our other experiences, she said that this was a franchise and, as such, did not have to conform to a company policy. After charging us additional money for a parking spot (again, a different policy), we received our room key. The room was nice and comfortable, but the hassle at the check-in unfortunately put a bad taste in our mouths at the end of an otherwise wonderful vacation. As a business owner myself, I would strongly suggest reconsidering policy and inservicing employees with respect to customer courtesy and respect! Although I am a Holiday Inn fan, I would not recommend this particular franchise location. There are numerous other options in the immediate vicinity!
June 1, 2014
Rated 1.0 out of 5.0 by Zmaj Overall just go with someone ales
The price you are paying and quality you receive is not even close. Please keep in mind this hotel was rated as 3 stars. They need to repaint the out said, they had a wedding in the morning and no one emptied out side trash bins for two days trash was overflowing and it smelled. Lobe looked clean and the staff was very nice, but I had to wait for 3 hours to be checked in.
Bed sheets need to be changed same quality as motels. Bathrooms are tiny and not well-lit. Overall, please keep in mind when you are booking a 3 star hotel just go with someone ales the price is to expansive for what they offer.
May 30, 2014
Rated 2.0 out of 5.0 by Lou-Man Outdated and poor
I have stayed at this IHG many times last year and into this year, but my last visit was not good. The room was not as clean as the past. The sheets had long black hairs. The sink was draining very slow. The AC was stuck on 65 degrees. I tried to turn it to heat, but that did not work. I called for maintenance at 9PM they could not fix. I allow them to try the next day when i was working. When I returned to the room the AC still was not fix, but i did have a floor heater. WOW! I called maintenance again and they again could not fix the room. I was moved to another room, after i had to ask a 2nd time.
May 27, 2014
Rated 1.0 out of 5.0 by Wabbit Dirty floors and torn drapes
Very poor value for your dollar. The drapes were torn, the floors were dirty, especially in the bathroom, and the towel racks were hanging on by a thread.
If I hadn't been in town for business with back-to-back meetings, I would most certainly have checked out and slept in my car- at least the car was clean!
May 21, 2014