Rated 3.6 out of 5 by 231
Rated 5.0 out of 5.0 by BrokenWing My usual departure hotel
I stay here a lot for the early flight back to the East Coast. Most of the time I crash early. But the restaurant and bar are great.
August 19, 2014
Rated 1.0 out of 5.0 by Matt B. Eat elsewhere and dont expect internet
Wifi is equivilent to dial up and restaurant staff ( with exception of breakfast) make you feel like you owe them for waiting on you. Truly a unique experience, I travel frequently and when I experience places like this- I make a mental note not to stay here again, fair warning.
August 12, 2014
Rated 2.0 out of 5.0 by Steve1224 Big City Price but Not Big City Service
I stayed here for 3 nights while in the San Francisco area. The overall location and the appearance of the hotel were good. The room was large enough for 4 people to be comfortable. The problems we had were related to extremely poor internet (wifi) quality and a staff that was not able to respond to the needs of the guests. When contacting the desk, in one case we were on hold for 5 minutes and another case, nobody answered at all. We went down to the desk in that case and there was a long line of people waiting and only one person trying to help them. When we asked for a blanket, we were told that the hotel was full and none were available (there was no blanket in the room for a pull out bed and we had reserved the room for 4 people--thus needing that bed. The staff we encountered during the stay were friendly, but it was difficult to get our needs met. We stayed in many hotels during our recent trip and this was by far the most expensive and the worst customer service.
August 10, 2014