Rated 3.7 out of 5 by 314
Rated 4.0 out of 5.0 by Gloughie San Francisco in January
We elected to stay by the airport, both for convenience to the airport itself and also because it was much less expensive than staying right in the city. We didn't mind the extra time spent taking the shuttle (runs twice an hour) and travelling on the BART (seniors' passes very economical).
We would like to praise the helpful, efficient and thoughtful servers in the restaurant. They really made our stay more enjoyable. And we were very happy with the shuttle bus drivers.
As for the sleep quality, I found that the "firm" pillows were really only larger versions of the "soft" pillows and not very comfortable. I was pleased though that the cleaning staff replaced the items in our room on a daily basis. It always bothers me that if you stay for a week in a hotel you only get coffee, cups etc. on your first night there even though you are paying as much for each night. So well done on that attention to detail.
I was only acknowledged as an IHG club member when we first stayed at the hotel the previous week. Is there maybe some limitation on the number of times per month? Although we did get the daily newspaper.
But overall, I was pleased and would stay there again.
January 24, 2015
Rated 4.0 out of 5.0 by Bootsl elevatyors--and arrival entrance
Elevators are slow--and a bit beat up---
The front entrance is on the side and looks like a service door--it needs a sign stating "reception"-
We use Holiday Inn frequently.
January 23, 2015
Rated 5.0 out of 5.0 by datepalm comfortable room
Great room, and good food and menu at Houlihans. Front desk staff were most helpful. We have stayed there many times and will stay again when visiting family in the Bay Area
January 22, 2015