Rated 3.7 out of 5 by 316
Rated 4.0 out of 5.0 by Kool106 Convenient
This is a convenient place to stay close to the airport and easy access to downtown SF. The place is a bit worn and needs updating. That said the busy staff was pleasant and helpful.
January 27, 2015
Rated 5.0 out of 5.0 by EK2013 great service
Stayed at this hotel one night only. The staff is courteous, helpful and attentive to the needs. Definitely will stay here again.
January 26, 2015
Rated 4.0 out of 5.0 by Gloughie San Francisco in January
We elected to stay by the airport, both for convenience to the airport itself and also because it was much less expensive than staying right in the city. We didn't mind the extra time spent taking the shuttle (runs twice an hour) and travelling on the BART (seniors' passes very economical).
We would like to praise the helpful, efficient and thoughtful servers in the restaurant. They really made our stay more enjoyable. And we were very happy with the shuttle bus drivers.
As for the sleep quality, I found that the "firm" pillows were really only larger versions of the "soft" pillows and not very comfortable. I was pleased though that the cleaning staff replaced the items in our room on a daily basis. It always bothers me that if you stay for a week in a hotel you only get coffee, cups etc. on your first night there even though you are paying as much for each night. So well done on that attention to detail.
I was only acknowledged as an IHG club member when we first stayed at the hotel the previous week. Is there maybe some limitation on the number of times per month? Although we did get the daily newspaper.
But overall, I was pleased and would stay there again.
January 24, 2015