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Rated 4.1 out of 5 by 319 reviewers.
Rated 1.0 out of 5.0 by Cant cope with a busy weekend Staff unable to cope, poor food and an overall disappointing experience. September 16, 2014
Rated 5.0 out of 5.0 by IDEAL BASE FOR EXPLORING I have stayed here several times, always a nice experience, good food, comfortable bed, good location, will definitely stay again. I would like to thank all the staff for being so attentive. September 14, 2014
Rated 4.0 out of 5.0 by Convenient location We stayed at this hotel for two nights prior to a cruise. Having flown from the US to Heathrow, arriving early in the morning, we arrived at the hotel before 10:00 am. We were told that if we wanted an early check-in, there would be an additional charge. We chose to wait and were given a secure place to leave our luggage while we walked into town. The hotel is conveniently located to both the old walled city, modern Quayside shopping Mall, as well as the train station. On check-in, we found the staff to be polite and helpful. The room we were given had a nice view of the old town and ferry port. Although small, we found it adequate for our needs for this short stay. We found the breakfast to be very good. There were several hot choices as well as the usual cereals, fruits, and breads. Service was good as well. We felt that the pre-payment package that included breakfast was of reasonable value. When we plan another cruise from Southampton we will stay here. September 13, 2014
Rated 2.0 out of 5.0 by So, so average!! Having stayed here many times over the years I was so disappointed by what I found. It would appear that the hotel now simply relies on the trade from the boat show. Room furniture was damaged and dated. Bedside light did not work. Limited TV channels. Reception staff disinterested in guests. Evening mean was dreadful....chicken over cooked and tough, bacon not cooked. Breakfast was excellent and so were the staff. Zoe was a good evening waitress as well. There was no atmosphere in the hotel, bar or restaurant. Very sad to have to give this review but would never stay here again and would think carefully about other Holiday Inn venues in future as a result of this experience. For the cost of a standard room here I would prefer the hotels across the road at half the price. September 13, 2014
Rated 4.0 out of 5.0 by Another good stay Another good stay although preparation for the boat show did bump up the price paid quite a bit and made parking harder than usual. Rooms on verge of becoming tired so needs to be watched and first time ever nearly ran out of loo roll in a hotel. (Only left with the end of a roll). Menu selection for pre-paid evening meal back to normal, earlier in the year was a scrappy bit of A5 paper. Will look forward to our return later on in the year. September 8, 2014
Rated 3.0 out of 5.0 by It's like kindergarden Great staff and great service. The screaming children are not my idea of a relaxing week/weekend. Would be nice if this childrens package deal was posted on your web site. Some parents did not seem to care, at this point I felt like the hotel should have ask them to control the little ones. Maybe the hotel needs to provide entertainment for them at meal times? September 2, 2014
Rated 5.0 out of 5.0 by A comfortable retreat We always stay overnight so we are not delayed coming from Essex for our cruise holiday. We have used this hotel for quite a while now and so have friends of ours. We have all been very satisfied with everything. September 1, 2014
Rated 5.0 out of 5.0 by Great start to our cruise Was recommended to this hotel by members of cruise critic website. The hotel was ideally situated and offered transfer to the ship and back. We could have walked but had a significant amount of luggage. We had the stay and park package for 15 days which was good value. August 31, 2014
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