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Rated 4.1 out of 5 by 314 reviewers.
Rated 3.0 out of 5.0 by It's like kindergarden Great staff and great service. The screaming children are not my idea of a relaxing week/weekend. Would be nice if this childrens package deal was posted on your web site. Some parents did not seem to care, at this point I felt like the hotel should have ask them to control the little ones. Maybe the hotel needs to provide entertainment for them at meal times? September 2, 2014
Rated 5.0 out of 5.0 by A comfortable retreat We always stay overnight so we are not delayed coming from Essex for our cruise holiday. We have used this hotel for quite a while now and so have friends of ours. We have all been very satisfied with everything. September 1, 2014
Rated 5.0 out of 5.0 by Great start to our cruise Was recommended to this hotel by members of cruise critic website. The hotel was ideally situated and offered transfer to the ship and back. We could have walked but had a significant amount of luggage. We had the stay and park package for 15 days which was good value. August 31, 2014
Rated 5.0 out of 5.0 by very good service Very nice stay would stay again and the lady on the desk put us in a room so we could see our cruise ship in dock,nice touch. August 31, 2014
Rated 5.0 out of 5.0 by Handy location Hotel is handy for shops and also the ferry terminus August 31, 2014
Rated 3.0 out of 5.0 by Chosen due to close proximity to QM2 dock terminal. We had requested a wheelchair accessible room butv ended up with a standard 2 bed room. Hard to get around in it with the wheelchair. It is a nice convenient location to the docks. I was not thrilled when I tried to use my "Free Drink" coupons as a Gold Elite member and could only get a SODA or a HOUSE wine. Very little value in being a Priority Club member. August 30, 2014
Rated 5.0 out of 5.0 by Friendly staff This is the first time that we have stayed in this hotel . The staff on reception were very welcoming and extremely friendly. As we're the whole staff and would come up and talk to you and make you feel very relaxed. I will definetly be coming back when we return to Southampton. August 29, 2014
Rated 5.0 out of 5.0 by Made very Welcome Stayed here the evening before our holiday. A fantastic way to start, relax and enjoy the great welcome by all staff. In particular, Ruth in the breakfast was amazing! My only, very small, criticism is that the food and drinks seemed expensive. August 29, 2014
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