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Rated 4.2 out of 5 by 363 reviewers.
Rated 3.0 out of 5.0 by Great hotel and staff but small bed and terrible pillows This hotel is in a fantastic position for Town shopping, cruise overnights and restaurants. The staff are great, the breakfasts normally extremely good. The beds are small doubles and the pillows inferior. The air conditioning is never available on a personal level. The rooms and linen are always clean and fresh. November 18, 2014
Rated 4.0 out of 5.0 by Holiday Inn Southampton A warm and friendly welcome from genuinely caring staff ensured my stay was a pleasant one. Although I was only staying one night, I felt comfortable and at ease the moment I arrived. The room was well appointed with all the usual facilities which were all in working order. A very pleasant stay and a hotel I will stay in again if the need arises. November 17, 2014
Rated 4.0 out of 5.0 by Over Priced Picked this hotel for location but have to say the cost is way over priced for rooms and food. Room cost was bad enough but when three people eat a meal and is costs 80+ Pounds it was the only meal I had there. Expected the breakfast meal to be included as they usually are in the USA especially with the cost being so high. Will not recommend this hotel other than the location is great if your room is on the pier side. November 16, 2014
Rated 4.0 out of 5.0 by Stopover Night Ideal base for our stopover prior to joining cruise. Very Comfortable and good location. Breakfast experience was generally good but observed there was perhaps insufficient staff in the restaurant to handle the situation. Whilst understanding the preference for buffet style it remains a problem that the cooked element is very often not as fresh as it one would wish viz it has been sitting a tray for some time and has therefore lost some of the heat thus the food is not enjoyed to the same extent. November 16, 2014
Rated 3.0 out of 5.0 by different from usual holiday inn arriving early, I went to reception, and was told immediately "you can't check in till after two" without even checking if I was staying there, when I only wanted to ask if it's ok to leave the car in the car park. Things got better on return, and a room with a good view was provided. Very clean, and smart but very small, and the bathroom very small and dated. He food provided was excellent for breakfast and dinner, and price of drinks matched any bar in town. However on Sunday morning a long queue for breakfast and wait of twenty minutes not acceptable, as only two ladies expected to serve, clean and clear tables and buffet. Overall staff excellent, and friendly. Would be better if in evenings tables where laid win table clothes and perhaps candles, to take away the motorway cafe look. Excellent location for cruises, and shopping, with main shopping complex across the road November 16, 2014
Rated 5.0 out of 5.0 by Great location Very comfortable hotel with quiet rooms and great location. Within easy walking distance of town and for me work. All staff friendly and helpful. Great breakfast which is always a good start to the day. November 15, 2014
Rated 5.0 out of 5.0 by Great service from staff Good value. Location for shops and addition of swimming pool a bonus. Mattress a bit firmer than I was used to but this did not detract from overall stay. Will use again November 13, 2014
Rated 5.0 out of 5.0 by Excellent staff, good rooms and food We stayed here for the weekend on a deal which included dinner. We found the staff excellent both on reception and in the dinning room. We had a sea view room, which had a lovely view over the harbour and the river. The hotel is very conveniently located for the cruise ships which is obviously their main clientèle. We only had one minor problem with the room, but one more significant on the Sunday with only one lift working. This caused a lot of problems for guests trying to get cases down to reception. With nine floors the lifts are critical. We were not as inconvenienced as some other guests, but only because we had little luggage with us and we were on the seventh floor. The restaurant served good basic food, a little expensive but it is a hotel. Breakfast was 'eat all you want' and was very good. Thanks Leon. The restaurant ambience itself is a bit basic and certainly not something for special occasions or romantic evenings. However there are five separate suites which we did not look at, these are for weddings and conferences so it is likely they are more appropriately furnished and decorated. They also provide for private dining if you wish and room service for breakfast or dinner. Very good. Overall a very good experience and one to be repeated. November 13, 2014
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