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Rated 4.2 out of 5 by 707 reviewers.
Rated 4.0 out of 5.0 by Pre cruise stay. Have used this hotel on 4 separate occasions and will do again in May 2016. It is for one night with parking whilst we are away on a cruise. Location is perfect for the cruise terminals and the shuttle service to and from the ships is very efficient. Breakfast choice is comprehensive and well presented. Quality is wel above average. Rooms are clean and well maintained. TV hiccup this stay was unusual and staff response was pro-active. April 26, 2016
Rated 5.0 out of 5.0 by Great location for cruise travellers My wife and I loved the hotel for its proximity to the City Terminal where our Celebrity cruise departed. The room was comfortable and nicely appointed, although the HVAC was old and did not provide temperature control to the degree that we prefer. Superior staff throughout. Front office staff was uniformly pleasant and helpful, Excellent restaurant with nice variety of well-prepared food. Fabio, our waiter one night, was first rate, as was the woman who was in charge at breakfast. Reasonable rates at a very convenient location. We would return here without hesitation April 25, 2016
Rated 3.0 out of 5.0 by Plusses and minuses Arriving at hotel, car park barrier would not rise. Waiting after a four hour drive was not good. Breakfast next day was very poor and what was available, was lukewarm. There seemed to be a shortage of staff and we couldn't afford to wait for the supervisor to make a complaint. On return, we had misplaced the number for the taxi. I rang the hotel from Guernsey to get it. It was provided and I was told to inform the taxi firm of my details. The taxi firm were most unpleasant next morning when we arrived at Mayflower dock. The person I spoke to was most unhelpful and said I would be charged unless I could provide a 'docket' number. I explained and also pointed out I had telephoned the hotel. It made no difference. The hotel did sort out the problem. I know I lost the docket number but this was rectified I thought by ringing the hotel from abroad. The taxi firm were awful. April 25, 2016
Rated 4.0 out of 5.0 by Met our needs Pre Cruise stay.Have stayed before hence further booking.Would book again. April 24, 2016
Rated 5.0 out of 5.0 by IDEAL LOCATION BOOKED 3 ROOMS FOR OUR PRE CRUISE AND THE SERVICE AND FOOD WAS EXCELLENT. WE ENJOYED DINNER AND BREAKFAST. BEDS AND ROOMS CLEAN AND COMFORTABLE. MY PARENTS AND THE OTHER COUPLE TRAVELLING WITH HAD NOT STAYED AT THIS HOTEL PREVIOUSLY AND WERE IMPRESSED. April 23, 2016
Rated 5.0 out of 5.0 by clean and comfortable Clean room, very comfortable stay. The view was excellent and noise levels were very low April 18, 2016
Rated 4.0 out of 5.0 by Pre-cruise stay Staff at dinner, whilst adequate in number, were obviously under training and tended to get flustered. Staff at breakfast did their best but were insufficient in number to cope (were actually running !!!) This meant that tables were not cleared in a timely manner. Noted tables not cleared 30 minutes after being vacated !!! April 16, 2016
Rated 3.0 out of 5.0 by Holiday inn Souhampton Room Rather dated and shabby, got woken up by builders banging, hammering and crashing around in the room above me ! Was charged £7 to park my car there, even though the car park barriers were both locked in the open position for the duration of my stay ! Breakfast was Cold, waiters/waitresses seemed more information in standing around chatting with the chef than clearing tables or plates away, I was seated and that was it, no one bothered asking if I wanted anything else or if breakfast was ok, shocking service for a holiday inn ! April 12, 2016
  • 2016-04-28 T12:03:19.111-05:00
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