Rated 4.1 out of 5 by 319
Rated 1.0 out of 5.0 by why here Cant cope with a busy weekend
Staff unable to cope, poor food and an overall disappointing experience.
September 16, 2014
Rated 5.0 out of 5.0 by happymo IDEAL BASE FOR EXPLORING
I have stayed here several times, always a nice experience, good food, comfortable bed, good location, will definitely stay again. I would like to thank all the staff for being so attentive.
September 14, 2014
Rated 4.0 out of 5.0 by GAtrvlr Convenient location
We stayed at this hotel for two nights prior to a cruise. Having flown from the US to Heathrow, arriving early in the morning, we arrived at the hotel before 10:00 am. We were told that if we wanted an early check-in, there would be an additional charge. We chose to wait and were given a secure place to leave our luggage while we walked into town. The hotel is conveniently located to both the old walled city, modern Quayside shopping Mall, as well as the train station. On check-in, we found the staff to be polite and helpful. The room we were given had a nice view of the old town and ferry port. Although small, we found it adequate for our needs for this short stay. We found the breakfast to be very good. There were several hot choices as well as the usual cereals, fruits, and breads. Service was good as well. We felt that the pre-payment package that included breakfast was of reasonable value. When we plan another cruise from Southampton we will stay here.
September 13, 2014