Rated 4.3 out of 5 by 58
Rated 5.0 out of 5.0 by Pumper 1 Business stay
Great place, friendly staff and clean rooms!!
Only down side is the food, I would not say it is bad, just not what I would expect from this establishment.
February 24, 2014
Rated 5.0 out of 5.0 by paul157 Memphis Location
This was a very nice room. The bed was great. There was a nice Large screen TV. My only issue was the the heater did not seem to work very well.
February 13, 2014
Rated 5.0 out of 5.0 by Sheryl74 Great stay!
AccessIble to everything very comfortable stay!!! Loved it. Oh pool was closed!
February 12, 2014
Rated 4.0 out of 5.0 by kpv0914 Just missing the details
The Good: New hotel located in a quiet area that is very close to everything. Lots of ammenities, the hotel is beautifully decorated with nice clean quiet rooms.
The Bad: Zero recognition for club members. Nothing was ever said to me about being a club member my entire stay despite the fact that I'm a platinum member and my point total was written on my key card holder!
Also, I stayed on the 4th floor....when I checked in at 1:30pm the trashcan next to the 4th floor elevator was overflowing with trash and had a box of trash sitting on top of the trash can. The trash can was still full and the box of trash still sitting there the next day when I checked out at 10:45am despite maid carts being on the floor at both check-in and check-out.
The facilities are terrific, the staff however just made it an "okay" stay.
The was my second stay in a row with a holiday inn/holiday inn express in which there was zero recognition for club members. I'm beginning to question my platinum membership if I'm not going to be treated any differently than a non-member.
February 8, 2014
Rated 5.0 out of 5.0 by bhughes1970 Great Stay with the Family
Checked in and really enjoyed the site of the Jacuzzi tub in room 206. I booked this room about 4 weeks in advance because of this feature. :) The family loved the stay, but the room had an odd layout. For the size I expected a separate bedroom, kitchenette and bigger television. Oh well. Free Wi-Fi worked great and the bed slept great. Good tub and shower pressure. The meals were great and the Monterrey Grilled BBQ Chicken is something I could eat everyday. The surrounding area is really nice with the shopping center, restaurants and parks. Overall it was a great stay!
February 8, 2014
Rated 5.0 out of 5.0 by Spike43 Comfortable & Clean Rooms, Friendly Service
Friendly, courteous & attentive staff made the stay very enjoyable!
February 4, 2014
Rated 4.0 out of 5.0 by pcno It was an ok experience
I had a one night stay here, and when I arrived at the hotel, I had to wait about 10 minutes for the desk person to check me in. While checking me in, he was constantly texting on his phone. Never once did he give his full attention to the customer. I've stayed here a few times, as I like the location. After this experience, I may not be back at this location.
February 4, 2014
Rated 5.0 out of 5.0 by AP crew Southaven Holiday Inn
This hotel was a great choice. The staff was excellent and the restaurant was great. The staff accommodated our crew and treated us very well. I would highly recommend this hotel.
January 31, 2014