Rated 4.4 out of 5 by 222
Rated 4.0 out of 5.0 Nice facilities and employees
Good experience. Room was quiet and clean. No problems
May 21, 2015
Rated 5.0 out of 5.0 by Keeray22 Great location and up to date hotel
I traveled with my family including young kids and the staff was great with everyone! We enjoyed the pool and the room was very comfortable. We will be returning to this hotel the next time that we are in town!!
May 20, 2015
Rated 5.0 out of 5.0 by Wieb27 Friendly and Clean
I am a frequent visitor to this hotel. As usual the staff is all friendly and always willing to help out with anything. Rooms are clean and have everything you need.
May 18, 2015
Rated 5.0 out of 5.0 by Conway76 Good overall experience
Good stay. I was in town for business in Memphis. Room was clean and comfortable. Bed was comfy and pillows were just right.
Only issue was that they dumped the trash at 4AM in the morning. This was an issue with the garbage collection vendor in the garbage truck, not an issue with the hotel itself.
May 13, 2015
Rated 1.0 out of 5.0 by K.S. 78 rude employees
Not only was employee rude and confrontational about how I made my reservation, but I practically had to beg for a blanket. A blanket which was for the roll away bed I had requested for my room but was somehow forgotten about. After calling the front desk,several times, and even going to the front desk where I was greeted with WORST customer relations I've ever experienced I was basically told tough luck about a blanket. After returning to my room several minutes later, employee knocked on my room door, held blanket up, dropped in hands, and walked off. Never a thank you, sorry for the wait, NOTHING. If you are going to be in the business of serving the public you may want to get some new employees. Also it would be nice to not have employees nearly knock you down while exiting the elevators. COMMON COURTESY: allow people to exit elevator before rushing in. This is the second bad experience in the past few weeks. The other being at batesville, ms. So long. From: former ihg faithful but no longer. Goodbye. This was the last time I will book a room at any ihg hotel.
May 13, 2015
Rated 1.0 out of 5.0 by Ladybuggs Good service but poor environment
All of the staff was friendly, but the room was not very clean. It smelled old, the cover had stains, and we waited over an hour for some clean towels. The "bar" was closed at 10:00 pm on a Saturday! Really? I won't stay there again even with a points discount. I can't in good faith recommend this hotel to anyone else either.
May 13, 2015
Rated 5.0 out of 5.0 by mac9059 breakfast
wish there complimentary breakfast, eggs, toast, gravy biscuits, cereal, fruit, why do I need to have 50 words, that is a waste of my time :(
May 12, 2015
Rated 4.0 out of 5.0 by Wander 2 Holiday Inn South Memphis
the hotel, grounds and room were excellent. Unfortunately we had a bad experience with the staff member performing our check-in. She did not like her job and in general was not a happy person. The rest of the hotel staff were great.
April 30, 2015