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Rated 4.4 out of 5 by 135 reviewers.
Rated 2.0 out of 5.0 by Not too impressed! Was not pleased with the room location. Had spot light out side both of our rooms we booked. The curtains would not close out the light. Used duct tape and safety pins the second night we were there. You could hear all of the noise from out in the hall from early risers and late stragglers. Was placed in rooms over the main event room which accommodated a family reunion. Music (not our type) blared for a couple of hours before we complained. We were asked to bear with it a while longer and then they would ask them to lower the volume. Which they did within an hour. Didn't understand why a grandmother with family was placed in these rooms. July 9, 2014
Rated 5.0 out of 5.0 by Great Service This was a special occasion and the internet pricing was less than what I paid and I had a event there for food and banquet room. Did not think that was a value.for all that Was paid. July 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed good internet service The bed was great and I had several well rested nights which make a big difference when you're working away from home. I usually carry a hot spot for interneytservice but was not able to bring one on this trip. The service provided in the room allowed me to handle all my business functions in a very timely manner. July 7, 2014
Rated 5.0 out of 5.0 by Nice hotel I have stayed here three times on my trips to the Memphis area. It's a nice, clean, safe hotel. Walls are a little thin, so you might hear some noise from the next room. But other than that, a really nice stay. July 3, 2014
Rated 4.0 out of 5.0 by Nice Hotel but problem with keys it would have been a very nice hotel stay if I had not have a problem with keys. July 3, 2014
Rated 5.0 out of 5.0 by Informative staff with excellent service This was a last minute change of plans reservation. Staff very helpful and accommodating. Facility spacious, comfortable and clean. Located away from highway noise yet easily accessible to main roadways, restaurants, shopping centers and entertainment. Lots of children in hotel for sports tournament, but all was quiet by 2130. Only negative, was our mattress was uncomfortable, not our usual IHG experience. Still, overall a very positive experience and stay. June 29, 2014
Rated 5.0 out of 5.0 by Great and friendly service The staff was excellent to work with. I was very disappointed that there was not a complimentary breakfast with the booking. I was also disappointed in the cost of the breakfast buffet...I thought it was too high and the food was sparse. June 26, 2014
Rated 5.0 out of 5.0 by Great Hotel Great, comfortable, well-air conditioned room. Extremely convenient to shopping and restaurants. Very clean and nice (but small) pool for kids. The young gentleman working at the front desk night shift was extremely rude and unprofessional to my wife, and then to me. I would not hire that young man to scrub toilets, much less help hotel guest. At night, there were quite a few drunk gentleman at the lounge area both inside and out. Never really felt unsafe, just not comfortable walking around there with my young children. Besides those two facets, very nice stay. June 25, 2014
Rated 5.0 out of 5.0 by Awesome hotels This new hotel was a wonderful accommodation. My daughter loved the indoor pool. June 23, 2014
Rated 4.0 out of 5.0 by HI Southaven, Ms. very expensive compared to other HI properties and in other locales June 23, 2014
Rated 5.0 out of 5.0 by Clean Room This room was very clean. The bed was comfortable. I really enjoyed me stay at the Holiday Inn hotels because they are almost new and the furniture is new or almost new. I continue to stay here when I need to. June 19, 2014
Rated 5.0 out of 5.0 by Team Missouri Baseball We have such an awesome stay for our baseball tournament. The rooms were clean and very comfortable. The facility was very nice. I was very happy with the room and the price. I hope our team stays there again sometime. June 18, 2014
Rated 5.0 out of 5.0 by Very Good Room Room was very good for family of 3 and breakfast was delicious June 18, 2014
Rated 2.0 out of 5.0 by Average stay The first room I was given I walked in and it was occupied very disturbing. When I went back to the desk to get another room someone else had the same problem. Then the person working the front desk offered me a free drink on the house for my trouble and I dot even drink so I didn't care for that. But when I finally got to a non occupied room the cable wouldn't pick up off the channels. I couldn't watch the nba finals game on abc a basic channel nor would food network come in. So the tv was pointless. But the beds(I had to stay in a double bedded room not a big deal tho) was cumfy and it slept great. Could have been a really nice experiance but wasn't bc it started of bad. June 16, 2014
Rated 1.0 out of 5.0 by Bad trip to Southaven Hotel staff was relatively courteous and professional. Management was far less so and this was reflected in the staff and how they conducted themselves. Unprofessional and uncaring attitude from hotel manager towards customers is readily emulated by and highly visible in how the staff interacts with those who use the hotel. I would rather use a hotel that is not as physically attractive if good customer service is reflected in interactions June 9, 2014
Rated 5.0 out of 5.0 by very comfortable and service was first class Arrived on the 2nd day of travel and the room and staff were just what I needed. Comfortable and attentive. The beverage was made just right. I picked this location because of the food service. I was not disappointed and will stay here again when in the area. June 9, 2014
Rated 5.0 out of 5.0 by Consistent This hotel remains my favorite stop heading northward. I cannot say enough positive or good things about this hotel... the young man and lady who greeted a small gift back from a local sandwich shop just down the road. It remains my most favorite hotel....on my panel. Adam June 7, 2014
Rated 5.0 out of 5.0 by Front Desk I have traveled for the past 4 years to a retreat in Houston Tx and each year have stayed at the Holiday Inn Express (same location each year). I shared with the front desk clerk during this stay that no one had ever asked me if I was a member of the Preferred Guest List (I think I am saying this right). After having a conversation with the clerk about this matter, the young man went above and beyond the call of duty to make sure our stay was enjoyable and that it was. He was so pleasant and apologized for not receiving an invitation to become a member of the Preferred Guest List. He made up for the other people not doing their jobs. We love the Holiday Inn and choose to stay no where else when we travel. The rooms are so personal, comfortable and feel like home. I am so sorry that I can't remember the clerks name during our stay, but he's an african american young man with a personality that fits the job. Please commend this young man for us on A JOB WELL DONE. June 5, 2014
Rated 5.0 out of 5.0 by Friendly staff Everything was great. I had trouble finding the hotel but Brandon was extremely patient and dressed very nicely. The entire staff was great. Will be back June 4, 2014
Rated 5.0 out of 5.0 by Great..!! Staff was extra pleasant AND helpful. Room was clean, well lit, comfortable and quiet. June 3, 2014
Rated 5.0 out of 5.0 by Good experience at this Holiday Inn We enjoyed our stay. The room was spacious, clean and comfortable. We slept well, and enjoyed two meals in the restaurant. We missed having a fan in the bathroom and the bathroom door would not stay open. June 3, 2014
Rated 5.0 out of 5.0 by Safe Hotel in Memphis area Pleased with all aspect of this hotel. Very close to shopping and food. June 2, 2014
Rated 5.0 out of 5.0 by Clean and neat room and excellent fron desk service. My wife and I were up for one of our grandson's HS graduation. Having stayed at this hotel before, we were comfortable with a follow- up stay and will do so again in the future. June 1, 2014
Rated 2.0 out of 5.0 by Service Lacking After a long day on the road we stopped and attempted to check in. It took a while because ALL of the staff was in the bar watching basketball. Finally got our key and went up to our room. Key's didn't work, went back down waited for someone to stop watching basketball and got keys redone. Went back upstairs and found out someone was in the room already. So went down for the third time, again waited for someone to stop watching basketball and got our keys. In addition when I got the bill we were overcharged the quoted price. I'm staying away from this one. May 2, 2014
Rated 5.0 out of 5.0 by Great Hotel and location Great staff and location for all your shopping and dinning needs. Easy to get to off the interstate as well. Our double queen room was clean and the beds were excellent. The only negative is the small bathroom. The door clears the toilet by only a couple of inches! My guess is a 5x6 area. It may have been this room only but not likely. Certainly not for large people. April 30, 2014
Rated 3.0 out of 5.0 by Room was OK, service was average We had a large block of rooms while staying here for a local event & although the hotel knew months in advance how busy they were going to be it was as if they were unprepared. For example, there were no clean towels in the pool, not enough staff working to check us in quickly. The hotel was clean & the rooms were OK. Basically the hotel was just "fine". April 28, 2014
Rated 5.0 out of 5.0 by All around great stay! I enjoyed my stay at Holiday Inn Southaven. The room was clean and comfortable and the breakfast was tasty. April 15, 2014
Rated 5.0 out of 5.0 by great stay great stay, everyone very friendly and helpful...great staff, food and beverage director as well as restaurant and bartender very pleasant and cheerful. definite plus to stay. April 15, 2014
Rated 4.0 out of 5.0 by Very Clean and comfortable Very Good location. Close to everything. Could here Airplanes early in the morning. And could here shower next to us or below not sure. April 14, 2014
Rated 2.0 out of 5.0 by Disappointed This was our thrid time at this location but we were hugely unhappy this stay. The room was beautiful to look at, and clean, but the price was way too high; for what we got. The box of kleenex contained only 5 pieces (I had a cold and forgot my box in the car so I know the count exactly!), the air conditioner was noisy, and there was only one robe in the room (there were two of us). Furthermore, there were no "perks" such as discounts on meals or cocktails. April 13, 2014
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