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Rated 4.4 out of 5 by 285 reviewers.
Rated 4.0 out of 5.0 by Nice, comfortable and Easy for the airport Southend Holiday Inn is great for the airport. Quality restaurant November 6, 2014
Rated 5.0 out of 5.0 by We felt at home in this hotel. We stayed at this hotel for leisure, very comfortable and cosy room. The only thing I have to say is the WiFi, I ended up going across to McDonalds to check my emails as half an hour free internet was a bit awkward. November 6, 2014
Rated 2.0 out of 5.0 by check your payment before leaving I have recently stayed at Southend Holiday Inn with my mum and daughter. we stayed for 3 nights. The hotel itself was standard. Not spotless but not dirty either. The Sofa bed was not comfortable at all. When checking out my mum paid the £15 parking charges for the 3 days which I have to say I don't agree with, if you are a resident there I don't think you should have to pay for parking but in any event the parking was paid in cash. The hotel staff put this cash payment against somebody else's room by mistake and then took a further £15 out of my bank account as they held the details on their computer from the time of making the booking. The explanation given to me by the member of staff when I complained was not accepted my myself and no offer of goodwill gesture was forthcoming. They simply refunded the £15 taken out of my account in error. I had to complain to guest relations who awarded points on to my loyalty card but even so if I had not checked my internet banking then this would not have come to light. November 5, 2014
Rated 5.0 out of 5.0 by Review As always a pleasure to stay in this hotel, much appreciated. Service is superb. November 4, 2014
Rated 5.0 out of 5.0 by Great way to start your holiday Friendly comfortable clean and ideal location. Would definitely stay here again. November 2, 2014
Rated 5.0 out of 5.0 by amazing stay My husband and I stayed at the hotel over our wedding weekend. the staff were amazing and very helpful. Our room was fantastic and extremely clean. there were a number of our guests staying and they were all treated extremely well and we had an amazing stay. October 30, 2014
Rated 5.0 out of 5.0 by Long Term Stay Excellent Room, Excellent staff, Excellent Breakfast, Poor Lunch Menu and Food October 30, 2014
Rated 2.0 out of 5.0 by the breakfast is good THE STAFF ARE OK , BUT THE BOOKING SYSTEM IS BAD , i BOOK FOR TWO NIGHTS I WAS TOLD THAT I CAN NOT STAY THERE BECAUSE OF OVERBOOKED THIS IS NOT FAIR AT ALL October 26, 2014
Rated 5.0 out of 5.0 by Recommended A pleasure to stay here very friendly and a great location. Staff are very helpful and rooms are very nice October 25, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service a very pleasant stay and helpful staff both on arrival and in the resturant October 22, 2014
Rated 5.0 out of 5.0 by Good service We stayed at the Holiday Inn Southend for the night before our flight. Overall impression of the hotel was good and the staff (both at reception and in the restaurant were helpful and well informed.) Room was well equipped and clean and the pillows and mattress were excellent! So much so that it was a shame we had to get up very early for our flight! October 19, 2014
Rated 3.0 out of 5.0 by Good for an airport hotel We were meeting up with friends so this Hotel was the most convenient for us. The room was very cold when we arrived so we were quick to turn the air con off. The bed was spacious and comfortable. The room was very business like to look at so not the most relaxing. One armchair and one desk chair. The bathroom had a shower over the bath - We would have preferred a walk in Shower but couldn't remember if that was in our request. Our main gripe is the fact that there is a lack of shelf space or hooks in the bathroom, something we have found in other Holiday Inn Hotels. There was also a lack of hanging space for wet towels. My wife mentioned to the young lady on duty on the Saturday evening that we had been unable to connect to WiFi in our room though we were entitled to free WiFi. In a very patronising and loud voice she said "Yes you can. If you can't do it, bring me your device, laptop or tablet and I'll show you how or do it for you". We didn't bother to point out that we had used WiFi successfully when having a meal in the town with no trouble. We could also access WiFi in the restaurant but NOT in our room. We gave up trying. We found this young lady and a young man who had checked us in on the Friday to be brittle in their attitude. October 17, 2014
Rated 5.0 out of 5.0 First class customer service From first arrival to leaving the front reception were very engaging and friendly October 16, 2014
Rated 5.0 out of 5.0 by Party arrangements and overnight stay excellent Hotel staff made the party for my family most enjoyable catering for our every need, including the youngsters, well done. Room as before excellent. October 16, 2014
Rated 4.0 out of 5.0 by Breakfast fit for a King With our only experience of this company being Holiday Inn Express Southport, my hubby October 14, 2014
Rated 5.0 out of 5.0 by Ideal for overnight airport stay Excellent overnight stay prior to early morning flight.. Quiet comfortable bed and bedrooms. Would happily stay again October 13, 2014
Rated 5.0 out of 5.0 by Great Place To Stay For Southend The hotel is pefectly positioned next to Southend Airport and Train Station (100m walk). The staff are very helpful, pleasant and efficient. They have an excellent restaurant with really well cooked food. Being positioned on the top floor it has an excellent view over the airport October 13, 2014
Rated 5.0 out of 5.0 by STAY An excellent service with fab rooms & the Lamb was brill. Many thanks Dave October 13, 2014
Rated 5.0 out of 5.0 great hotel Excellent service could not have asked for more . Food . Room. Hospitality . Excellent October 12, 2014
Rated 3.0 out of 5.0 by Strange Bath Hotel is fairly new and of course has a trendy bathroom. However the new super baths plug hole is in the middle of the bath,so when the anti slip bath mat is installed,the water cannot escape! My wife said only a man could design a bath for a hotel like that. We had an early flight to catch so asked for call. It did not happen, when we left the staff said the message was sent three times and "bounced " back. So why did nobody knock on our door???? Is handy for Southend Airport October 10, 2014
Rated 5.0 out of 5.0 by great start to vaction Stayed at the Holiday Inn Southend and found it to be the perfect start to our holiday, it is only a 5 min walk to the airport and booking online was easy, I did use a web site to get the best deal. October 10, 2014
Rated 5.0 out of 5.0 Customers Satisfaction I am glad to inform you about your hotel customer’s satisfaction was excellent, you care about your customers need, values and cultures. I was happy to be stay in this hotel, also I will prefer next time my visit to use your services. Regards, October 9, 2014
Rated 5.0 out of 5.0 by Amazing hotel that topped of our wedding perfectly Thank you to all the staff and Holiday Inn for topping off our wedding with a wonderful stay. All the guests that stayed said how good a hotel it was and our suite was amazing!! Thank you so much for continuing what had been a perfect day October 8, 2014
Rated 4.0 out of 5.0 by No early breakfasts Nice comfortable accommodation, such a shame that they have not solved the problem of early departures, for customers travelling on early morning flights from the airport next to this facility October 6, 2014
Rated 5.0 out of 5.0 by Comfortable stay Excellent stay good food fine service thoroughly recommended October 6, 2014
Rated 5.0 out of 5.0 by Friendly We stayed at the Holiday Inn Southend before going on holiday to Tenerife and thoroughly enjoyed the experience. We enjoyed a relaxing drink at the bar before a meal in the restaurant, which was excellent. It was the perfect start to our vacation. October 2, 2014
Rated 5.0 out of 5.0 by A great hotel Good Quality at a reasonable price. Rooms are very comfortable and the facilities are good. October 1, 2014
Rated 5.0 out of 5.0 by Pre Holiday Stay Even though we live quite local to the airport, we decided to start the holiday off with no rushing or last minute panics. The hotel was well placed for the airport, and we included 15 nights parking. The highlight was the evening meal in the restaurant. The menu and service was fantastic! none of the usual items in the 'season vegetables' - the food was so good that I would recomend even just going to the hotel for the restaurant! September 29, 2014
Rated 4.0 out of 5.0 by Lovely, clean, comfortable room - Just dont expect to get fed. The room was very nice. Modern, comfortable, clean and had a lovely bathroom. Just dont expect to be able to order from the 24 hour menu as it would seem the staff have a phobia of it and will tell you to order online from just eat. September 25, 2014
Rated 5.0 out of 5.0 by Happy courteous staff and pleasant surroundings We were greeted with an extremely friendly and polite lady behind the desk who assisted with our questions around obtaining taxi services with no hesitation. The hotel is modern and new looking and we were very comfortable and pleased with the cleanliness and being so close to the airport the soundproofing was excellent too. The only down side was not enough comfortable seating available in the bar area but that was not really a negative. September 25, 2014
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