Rated 5.0 out of 5.0 by suzyq78 Total luxury
My husband and I hired the Laker Suite for our Ruby Wedding anniversary and we booked a room for the night. We were given a complimentary upgrade to a superior room. Wow!! The room was fantastic with every little luxury. Bed was huge and comfortable and the bathroom was stunning. Excellent view and totally soundproofed. Breakfast was buffet style help yourself with plenty of choice. Can't wait to return and be spoiled again.
May 9, 2013
Rated 4.0 out of 5.0 by Tilly3 Breakfast
Enjoyed my stay. Thought the hotel was excellent and the view from the restaurant and bar was stunning. My only criticism was that whilst the service at breakfast was very attentive the staff did not keep on top of the food available at the buffet. On 2 occasions I had to ask for the dishes to be replenished e.g. only 1 slice of bacon and later no pastries (which then took 6 mins or so to cook and I did not have the time to wait). Having said that the overall experience was very good and I will certainly consider staying here again.
April 22, 2013
Rated 4.0 out of 5.0 by Ozzie7 Great hotel, staff, shame about the food
From the moment we walked into reception Naz and Katy made us feel welcome and that nothing was too much trouble they were good ambassadors for the hotel as we're all the staff, room with view of the airport was an unexpected bonus, as for the bed I think 4 could have slept in it comfortably. The unfortunate thing was the breakfast there was not a lot of selection of bread and pastries-for the continental travellers bacon was like shoe leather, scrambled egg like mush staff tried their best. We would have eaten in the hotel of an evening but didn't want to take a chance if the breakfast was anything to go by. Will be going back not sure about taking the breakfast option, once again staff and rooms outstanding.
April 16, 2013
Rated 5.0 out of 5.0 by Izzie Smashing Hotel
Excellent value for money hotel. This is the second time we have stayed here in the last 5 months. It is a very comfortable and clean hotel. Would highly recommend it.
April 12, 2013
Rated 4.0 out of 5.0 by SonofSam What you expect from a holiday inn
Nice room, pleasant place to stay, very convenient for the airport and station
April 12, 2013
Rated 4.0 out of 5.0 by SPH23 Good because it was a Rewards Night
Really welcoming check-in staff. Food over-priced and bar staff were faceless. Room was comfortable. Ideal for London Southend Airport.
April 11, 2013
Rated 3.0 out of 5.0 by Noodle Lovely rooms just a shame about the poor food and drink at breakfast
I booked my wedding party in to this hotel promising them a great stay with a great breakfast in the morning having stayed in other holiday inns in the chain. The room and the facilities are excellent it was breakfast that was appalling. We all paid extra for the breakfast as it was an all you can eat. Mmmmm well it's all you can eat as long as you can get food. We asked for more of the cooked breakfast and was told they had run out of items and that they had yesterday. We said this wasn't acceptable as it wasn't that they didn't know there was a large wedding party booked in. We was fobbed off with no offer of an apology to any of the group. I felt rather embarrassed and ended up paying for food for the group elsewhere. When we checked out we tried to complain hoping to be offered an apology or money back for the breakfast and all we have been given is an email address as the desk staff don't deal with the food side as it is merchandised out. Lovely hotel really convenient for airport, no noise etc just don't book a breakfast !!
April 5, 2013
Rated 5.0 out of 5.0 by Alisonei Excellent Service, friendly staff
I stayed here for business and found the hotel to be clean and comfortable. Breakfast was plentiful and, unlike other Holiday Inns I have stayed in, the orange juice wasn't watered down. IMy business appointment was at the Hospital and the reception staff were able to tell me exactly how to walk there and approximately how long it would take. My only complaint is that the bed was a little too soft for my liking but all in all a pleasant stay and one that I will be repeating
April 2, 2013
Rated 1.0 out of 5.0 by darcee17 miss v morgan
Sadly this new hotel was not all it was supposed to be.....heating wasn`t working properly and the "hot" water was pretty non-existent....not a great stay and far too much money for what they provide. Sorry to say will not be using this hotel again.
March 31, 2013
Rated 5.0 out of 5.0 by CyprusMick8 You can still smell the paint
Overall a very nice stay. Lounge & bar overlooks the planes & runway if you are interested in that sort of thing,i am. However the top lounge could have been made larger.
March 28, 2013
Rated 4.0 out of 5.0 by Pete123456789 Very convenient for the airport
The rooms are very comfortable and well-equipped. The only niggle is, why do they put only one armchair in a double-occupancy room.
The roof-top restaurant is very good, with good prices.
being an airport hotel, it would have been nice to have some sort of breakfast provision for those taking early morning flights.
Overall though, very handy for the airport and very comfortable.
March 26, 2013
Rated 5.0 out of 5.0 by AUFCOK Excellent time at Holiday Inn Southend
We had a fantastic night, the staff were excellent and we were upgraded in this beatiful hotel.
All in all a fantastic stay and to top it all the night staff member (sorry cannot remember his name) very kindly posted an important document for me as he walked home after his shift. If I am ever in the area again I would have no hesitation in booking again. Thank you.
March 4, 2013
Rated 3.0 out of 5.0 by PY41 CLEAN, NEW, MODERN..CLUELESS RECEPTION
On checkout the first thing I said after can I please check out was that I had misplaced my car park ticket. He proceeded to work my bill out and asked me to sign the bill. I pointed out that the car park charge was not on..." do you have a car parked here" he said.. this is where it all went wrong he said I had to phone a number to explain the situation and pointed to a stand in the door. I went to this door to find it had the restaurant times on..he then came to see for himself and moved to the ticket machine and said there` s the number so I called it and it was the hotels number! letting him know this another person advised him that HE had to call to let them know about the situation (kind of expected that) the bill was finally sorted and when looking at the receipt he had over charged me. Pointing this out he tried to refund me but couldnt so he said we will do this today and send an amended receipt by e-mail. No e-mail was sent.
Drove to the gate and pressed to explain the situation (as advised) I was then told to pay the fee, advising them of what had just taken place he called the hotel and 5 minutes later I was on my way.
Great looking new hotel but not only clueless receptionist but adamant that he was advising me correctly. Yes I lost my ticket but this should never be a problem. if this happens to you then allow 20 minutes for check out. Glad to see a Holiday Inn in Southend as I normally have to travel to Basildon as its the closest Holiday Inn...think I would rather travel 12 miles next time unless more training is given
February 15, 2013
Rated 5.0 out of 5.0 by honeybee1 Great hotel
This was my first time staying in the hotel and it didn't disappointed. Brand new, rooms were spotlessly clean. Stayed in the executive room,l nice and spacious. Took a while to understand the air conditioning system but asked reception for help. Ate dinner in the restaurant food, was good although desserts took a while to come out and as others have mentioned the seats under the vents are very cold. Thew hotel is right next to the airport, which is very handy for early morning flights. Wifi is only free for 30 mins. Would definitely stay here again.
February 8, 2013
Rated 5.0 out of 5.0 by SarahEB Great modern hotel
Excellent hotel in a good location overlooking the airport. The rooms are modern, clean and comfortable. There is no noise disturbance being near to the airport and the rooms are air-conditioned. Great views from the 1935 Restaurant and Bar with reasnably priced good food.
February 7, 2013
Rated 4.0 out of 5.0 by workerb Business Visit
Bog standard HI @ airport - staff try hard, but restaurant horrendously over-priced and somewhat pretentious
February 6, 2013
Rated 5.0 out of 5.0 by lusitania Wonderful surprise
Our only regret is that we had to leave for our early morning flight.
February 6, 2013
Rated 3.0 out of 5.0 by tradition Highs & Lows
Extremely comfortable bed. Good tray of beverages & snacks
Bath far too high to get in or out. Could be impossible for more mature guests. Suggest a walk in shower for a basic airport overnight stay would be more sensible and quite acceptable.
The 5 minute allotted time to unload car on arrival is absurd. Our taxi driver had to leave his cab in atrocious weather to come back to have ticket stamped at reception in order to leave car park. 15 minutes would be reasonable
Very surprised at charge for Wi fi use also.
January 26, 2013
Rated 5.0 out of 5.0 by marian28 great stay friendly staff
We stayed on what was probably the coldest weekend in January, and the hotel was warm and comfortable . The room over looking the airport was great. The food in the restaurant was also better than most hotels of this type, and you do need to book as its become very popular with local residents. We were not using the airport but the hotel is only a few minutes walk from the terminal building. We will go back soon .
January 26, 2013
Rated 5.0 out of 5.0 by Steve56 Comfortable beds, clean room.
Modern new hotel with comfortable beds, good view of the airport, quiet room, very good breakfast, made our stay memorable, would stay here again. We had a slight problem with the heating because one of the key cards had to be left in the slot for it to work which was not mentioned to us at check in so we left it out when we visited family. On our return to a cold room a call to reception resolved the issue, we got the room warmed up to our setting and the fan was very quiet.
January 20, 2013
Rated 4.0 out of 5.0 by Debsco64 My stay in January 2013
The hotel is ideally situated for trains to London. The staff were welcoming and very helpful. Food good. cleanliness exceptional. The only drawback was a very soft mattress on the bed, not ideal for sufferers of bad backs. Overall my stay at the hotel was an enjoyable experience,
January 18, 2013
Rated 4.0 out of 5.0 by babb great service
All was good until checkout , when asked for £5.00 parking fee , will not use again
January 15, 2013
Rated 3.0 out of 5.0 by willie35 nice room
did not like when i was only person in bar they decied to clean the lines telling me to either change my drink or wait till they clean the lines they should clean the lines in the mornings like every other bar and hotel
January 9, 2013
Rated 5.0 out of 5.0 by Whingebag 23rd Dec 2012 for 1 night
Very nice hotel, right next to the Airport at Southend. Our room was well sound proofed as we did not realise there was a group of people singing carols in the lobby until we opened our room door. We faced the airfield and there were a couple of flights coming it but the jet noise was minimal.
Comfortable beds, and a very nice bathroom with a great shower.
I would definately stay here again...
January 6, 2013
Rated 5.0 out of 5.0 by Hattie Fresh & Relaxing
After having had a superb Christmas Day Lunch with family it was good to go and check in easily at the hotel and stretch out in a very clean comfortable room. Fresh clean bedroom and bathroom - nice large fluffy towels, no noise from aircraft at all. Just enjoy the view.
There was a very good selection for breakfast- fruit, cereals,cold buffet , cooked selection too with the option of eggs cooked to your liking.
Only downside was one of those toasters to make the toast yourself - always a guessing game!
Parking charges at airport hotels is always an issue but at least it is right outside the hotel!
Staff were very helpful. Good choice.
January 4, 2013
Rated 4.0 out of 5.0 by Ray13 Overall Experience
Comfortable beds. Close to London Southend Airport. Rooms with panoramic views of airport. Very good sound proofing of rooms. Restaurant on 5th floor views over airport and Essex countryside.
Close to public transport - station and buses. Fast train service to London Liverpool Street Station.
Short distance to Southend and the Pier.
Will return to the hotel for another visit.
January 3, 2013
Rated 5.0 out of 5.0 by cuprar excellent new hotel
recently stayed at the new holiday inn at southend airport....this is by far the nicest hotel i've stayed in in the uk........from the moment u take your car park ticket out of the machine ans u find it has your car reg number printed on it u know its first class...parking right infront of the hotel and long stayairport parking to the rear......its so easy....fast efficient service at the front desk by smartly dressed staff who know exactly what they are doing....then too the room using either of the 2 lifts ...i had room 305 which as it turs out is the largest room in the hotel...an executive room....i'd definately enquire for this room again....fully soundproofed as r all the rooms in the hotel as to mimimise noise from the airport....complimentry kit kat and biscuits and various beverages....big flat sreen tv with various freeview channels.....adustable heating and aircon......bath with shower and plenty of towels.....extremely comfy large bed......also tried the room service.....only had the chunky chips but they were very nice.........a great selection on offer........on my next visit i will definately venture up to the top floor bar....overall 10/10....probably room for improvement somewhere but i'd be pushed to find fault in this nice new hotel
January 2, 2013
Rated 4.0 out of 5.0 by ANWW Excellent new hotel with couple teething problems
Very comfortable & modern new hotel but does have poor heating in 2 of the 3 rooms used. One TV would not turn off or adjust volume. Will use this hotel again
December 16, 2012
Rated 5.0 out of 5.0 by DomVictoria Great new hotel
This hotel is lovely and shiny and new. Staff were very attentive and friendly. Rooms were comfortable and modern, just perfect :)
December 14, 2012
Rated 5.0 out of 5.0 by She55 Great Holiday Inn
My stay at the Holiday Inn Southend was great my room was exceptionally quiet (to say it is at the end the airport runway), extremely modern and comfortable.
The bed a pillows wonderful.
The staff friendly and helpful. I ordered room service it was tasty and well presented excellent value for money.
The restaurant on the 5th foloor gave amazing views of the airport runway the atmosphere was great and service very good.
All in all an excellent hotel well done.
November 29, 2012