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Rated 4.5 out of 5 by 291 reviewers.
Rated 5.0 out of 5.0 by Comfortable room, great location Room was modern and comfortable, hotel was easy to find and within walking distance of shopping, dining, and public transportation. November 16, 2014
Rated 3.0 out of 5.0 by Noise, Cost Room noise needs to be improved, doors should be fitted so they do not bang when automatic closing, they should be smooth closing not banging. room layout should be looked at so guest do not hear other guest in adjoining rooms. Single occupancy cost should be looked at, its not fair to charge more for food for a single person. November 13, 2014
Rated 5.0 out of 5.0 by Wedding stay Holiday Inn Southend was the venue for my son's wedding on 08 November 2014 and my wife and I stayed from the 6th. From the moment we arrived we were dealt with professionally, pleasantly and politely. The hotel is modern and efficient in layout and conveniently located for easy access to Southend Airport and ten mins drive, on a busy day, from the town centre and the seafront. We were not disturbed by aircraft noise as we thought we might be. The restaurant is situated on the fifth floor and overlooks the airport and beyond. Great views. The food in the restaurant was excellent and the wedding meal was fantastic. We were all impressed by the staff's helpfulness and attention to detail. Thoroughly recommended as a wedding venue as well as a hotel for business or leisure trip. November 12, 2014
Rated 5.0 out of 5.0 by an all round great stay The front desk were very good especially after check out i was pleased to chat with the staff as they both made me feel welcome and relaxed November 8, 2014
Rated 1.0 out of 5.0 by Dubious No warning on IHG web page of £5 parking fee. No warning on web page or at hotel of £5 charge if parking ticket misplaced. November 8, 2014
Rated 5.0 out of 5.0 by Another Great Stay I was back in Southend and back at my favourite Holiday Inn. If you stay you must try the Fish & Chips. I make a point of having it on one night every stay and it has always been excellent - tasty and not a bone in sight. The house red is also every bit as good as many more expensive wines I have tasted. The other bonus is the restaurant staff; Early morning or late evening they are welcoming, friendly and efficient. And, whilst on the subject of staff, I must make a special mention of Simon Elliot, the Front Office Manager. Apart from the fact that he always seems to be on duty, he is the model of a calm, professional but wholly personable manager. I witnessed him dealing efficiently with customers whilst, at the same time, patiently explaining processes and procedures to a trainee staff member, checking to ensure understanding whilst keeping them enthused and happy. I must, however, comment on the point I have listed as a con. Why are there no longer any toilet brushes in the en-suite - are they now a high value commodity? I appreciate that it is Housekeeping's job to ensure the rooms are maintained in the expected high state of cleanliness (and they do a fantastic job too!) but my personal cleanliness and pride would prefer that they were not faced with any 'leftovers' when they come in to square things away. That one moan aside, I will be back in the new year! November 6, 2014
Rated 4.0 out of 5.0 by Nice, comfortable and Easy for the airport Southend Holiday Inn is great for the airport. Quality restaurant November 6, 2014
Rated 5.0 out of 5.0 by We felt at home in this hotel. We stayed at this hotel for leisure, very comfortable and cosy room. The only thing I have to say is the WiFi, I ended up going across to McDonalds to check my emails as half an hour free internet was a bit awkward. November 6, 2014
Rated 2.0 out of 5.0 by check your payment before leaving I have recently stayed at Southend Holiday Inn with my mum and daughter. we stayed for 3 nights. The hotel itself was standard. Not spotless but not dirty either. The Sofa bed was not comfortable at all. When checking out my mum paid the £15 parking charges for the 3 days which I have to say I don't agree with, if you are a resident there I don't think you should have to pay for parking but in any event the parking was paid in cash. The hotel staff put this cash payment against somebody else's room by mistake and then took a further £15 out of my bank account as they held the details on their computer from the time of making the booking. The explanation given to me by the member of staff when I complained was not accepted my myself and no offer of goodwill gesture was forthcoming. They simply refunded the £15 taken out of my account in error. I had to complain to guest relations who awarded points on to my loyalty card but even so if I had not checked my internet banking then this would not have come to light. November 5, 2014
Rated 5.0 out of 5.0 by Review As always a pleasure to stay in this hotel, much appreciated. Service is superb. November 4, 2014
Rated 5.0 out of 5.0 by Great way to start your holiday Friendly comfortable clean and ideal location. Would definitely stay here again. November 2, 2014
Rated 5.0 out of 5.0 by amazing stay My husband and I stayed at the hotel over our wedding weekend. the staff were amazing and very helpful. Our room was fantastic and extremely clean. there were a number of our guests staying and they were all treated extremely well and we had an amazing stay. October 30, 2014
Rated 5.0 out of 5.0 by Long Term Stay Excellent Room, Excellent staff, Excellent Breakfast, Poor Lunch Menu and Food October 30, 2014
Rated 5.0 out of 5.0 by Recommended A pleasure to stay here very friendly and a great location. Staff are very helpful and rooms are very nice October 25, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service a very pleasant stay and helpful staff both on arrival and in the resturant October 22, 2014
Rated 5.0 out of 5.0 by Good service We stayed at the Holiday Inn Southend for the night before our flight. Overall impression of the hotel was good and the staff (both at reception and in the restaurant were helpful and well informed.) Room was well equipped and clean and the pillows and mattress were excellent! So much so that it was a shame we had to get up very early for our flight! October 19, 2014
Rated 3.0 out of 5.0 by Good for an airport hotel We were meeting up with friends so this Hotel was the most convenient for us. The room was very cold when we arrived so we were quick to turn the air con off. The bed was spacious and comfortable. The room was very business like to look at so not the most relaxing. One armchair and one desk chair. The bathroom had a shower over the bath - We would have preferred a walk in Shower but couldn't remember if that was in our request. Our main gripe is the fact that there is a lack of shelf space or hooks in the bathroom, something we have found in other Holiday Inn Hotels. There was also a lack of hanging space for wet towels. My wife mentioned to the young lady on duty on the Saturday evening that we had been unable to connect to WiFi in our room though we were entitled to free WiFi. In a very patronising and loud voice she said "Yes you can. If you can't do it, bring me your device, laptop or tablet and I'll show you how or do it for you". We didn't bother to point out that we had used WiFi successfully when having a meal in the town with no trouble. We could also access WiFi in the restaurant but NOT in our room. We gave up trying. We found this young lady and a young man who had checked us in on the Friday to be brittle in their attitude. October 17, 2014
Rated 5.0 out of 5.0 First class customer service From first arrival to leaving the front reception were very engaging and friendly October 16, 2014
Rated 5.0 out of 5.0 by Party arrangements and overnight stay excellent Hotel staff made the party for my family most enjoyable catering for our every need, including the youngsters, well done. Room as before excellent. October 16, 2014
Rated 4.0 out of 5.0 by Breakfast fit for a King With our only experience of this company being Holiday Inn Express Southport, my hubby October 14, 2014
Rated 5.0 out of 5.0 by Ideal for overnight airport stay Excellent overnight stay prior to early morning flight.. Quiet comfortable bed and bedrooms. Would happily stay again October 13, 2014
Rated 5.0 out of 5.0 by Great Place To Stay For Southend The hotel is pefectly positioned next to Southend Airport and Train Station (100m walk). The staff are very helpful, pleasant and efficient. They have an excellent restaurant with really well cooked food. Being positioned on the top floor it has an excellent view over the airport October 13, 2014
Rated 5.0 out of 5.0 by STAY An excellent service with fab rooms & the Lamb was brill. Many thanks Dave October 13, 2014
Rated 5.0 out of 5.0 great hotel Excellent service could not have asked for more . Food . Room. Hospitality . Excellent October 12, 2014
Rated 3.0 out of 5.0 by Strange Bath Hotel is fairly new and of course has a trendy bathroom. However the new super baths plug hole is in the middle of the bath,so when the anti slip bath mat is installed,the water cannot escape! My wife said only a man could design a bath for a hotel like that. We had an early flight to catch so asked for call. It did not happen, when we left the staff said the message was sent three times and "bounced " back. So why did nobody knock on our door???? Is handy for Southend Airport October 10, 2014
Rated 5.0 out of 5.0 by great start to vaction Stayed at the Holiday Inn Southend and found it to be the perfect start to our holiday, it is only a 5 min walk to the airport and booking online was easy, I did use a web site to get the best deal. October 10, 2014
Rated 5.0 out of 5.0 Customers Satisfaction I am glad to inform you about your hotel customer’s satisfaction was excellent, you care about your customers need, values and cultures. I was happy to be stay in this hotel, also I will prefer next time my visit to use your services. Regards, October 9, 2014
Rated 5.0 out of 5.0 by Amazing hotel that topped of our wedding perfectly Thank you to all the staff and Holiday Inn for topping off our wedding with a wonderful stay. All the guests that stayed said how good a hotel it was and our suite was amazing!! Thank you so much for continuing what had been a perfect day October 8, 2014
Rated 4.0 out of 5.0 by No early breakfasts Nice comfortable accommodation, such a shame that they have not solved the problem of early departures, for customers travelling on early morning flights from the airport next to this facility October 6, 2014
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