Rated 4.5 out of 5 by 131
Rated 5.0 out of 5.0 by Jobe22 Fresh and friendly
Had overnight stay here recently and very impressed by great finish of this hotel... quite luxurious. Staff were great, breakfast varied, room comfy. Would use again, no worries.
September 6, 2013
Rated 5.0 out of 5.0 by MBHEmerald Weekend break
Stayed at this hotel over the August bank holiday weekend, room was very comfortable and nice view of Southend Airport.
The duty manager and staff were very professional, friendly and made us feel looked after.
The roof top bar was very nice and relaxing.
Breakfast was excellent and again the staff couldn't do enough for us.
Will definitely return there again and would recommend it to our friends.
September 3, 2013
Rated 5.0 out of 5.0 by Bobsnik Excellent value, will definitely stay again
Rooms lovely and modern, very clean too. Bathroom spotless. Staff very helpful and friendly. Excellent value for money.
September 3, 2013
Rated 5.0 out of 5.0 by Pollyrocks Perfect
Highly reccomend. Clean, comfortable and relaxing. Perfect stay not what i expected at all. First class
September 1, 2013
Rated 5.0 out of 5.0 by BrennieBabe Great location
This was a last minute booking as the hotel we had booked was flooded out and had to close. It was more expensive but was worth it. All the staff were charming and friendly. Would certainly use this hotel again. Have also now booked to stay at Holiday Inn in Southampton in a couple of weeks time. Hope it's as good.
September 1, 2013
Rated 5.0 out of 5.0 by sjlb excellent room with great view of the airpot Room 335
Had a great stay as we always do in a holiday inn even though the weather was terrible with massive floods on Southend seafront.
The staff were so helpful and pleasant
August 30, 2013
Rated 5.0 out of 5.0 by PrestonMan EveryExcellent
5* Enjoyed Quality Time with my Family.. fantastic Services Meals were TopClass NoCOMPLAIN THIS SHOULD BE RATED 6STAR. COMING BACK SOON
August 29, 2013
Rated 4.0 out of 5.0 by DaveB48 Pretty good with one exception
Overall a nice experience. Breakfast is well presented and plentiful.All staff we encountered were friendly and helpful.
Sadly the shower was rather leaky, the shower screen being utterly useless and letting out water all over the floor.
Other than that, highly recommended.
August 29, 2013
Rated 3.0 out of 5.0 by Drbubble Average Hotel
Hotel ok, just ok, the beds need to be sorted as matress quality poor, way to soft.
The shower had low pressure and temperature went up and down.
Breakfast was average, nothing special.
We have paid a lot less than this for other hotel chains, which have been better quality room and food.
August 28, 2013
Rated 5.0 out of 5.0 by weddingcousin Our stay
The staff were very polite and helpful and the room was comfortable and offered all the amenities that we needed. Being so near to the airport, we thought that it would be noisey but the window insulation was perfect. The bed was comfortable and the bathroom was fantastic with both a shower and a bath tub as we were in an executive suite. For breakfast there was a lot to choose from and the food was very good. We would not hesitate to stay at this hotel again.
August 27, 2013
Rated 2.0 out of 5.0 by Mark67 Shame!
Inn looked welcoming, lovely decor and clean. View over the airport in the bar and restaurant interesting. A shame the Staff didn't match up to what I expected! Trouble checking in, room not made up for family use, waiting for bar service, a double bed which made you roll into the middle all night and a Luke warm breakfast, with some poor ingredients in what was a crazy environment was not a good start to the day! After all this, a charge then was applied for the car park. Such a shame as this Inn has the potential to be so much better, but left feeling deflated.
August 27, 2013
Rated 4.0 out of 5.0 by Baz27 Airport Hotel - Stobart Group
Stunning views and rooms but need to aware of the restaurant set up in the mornings if the bedroom is on the 4th Floor.
Food is good quality but the menu requires imagination
August 26, 2013
Rated 5.0 out of 5.0 by Lynn1674567 How Civilised!!
We took advantage of the Fly and stay rate at the hotel, spending the evening before we flew out for a family holiday in the hotel and the rate included parking for 15 days. It was a thoroughly enjoyable evening, we arrived and were greeted by pleasant staff and checked straight in, we had booked a table in the rooftop restaurant and I had requested a nice table as it was my husbands birthday. A lovely meal and great seats to watch the planes coming and going. The family room was only a little snug for four of us and in the morning we strolled across the road to the check in desks and were on the plane. What a lovely civilised way to start our holiday. I will certainly look at the hotel and Southend airport in general as a much nicer alternative to flying from Gatwick.
August 26, 2013
Rated 4.0 out of 5.0 by Jules100 Great hotel and easy to get,to the airport
Great room, views over the runway but totally quiet, good meal in the hotel restaurant again overlooking the runway, comfortable, good service, definitely use this hotel again
August 25, 2013
Rated 4.0 out of 5.0 by Drum4it Food
I tried this Hotel out as it is near my business and wasn't disappointed.
The best part though was dinner in the top floor restaurant - they have an amazing chef! It's not the cheapest food around but for what you get it is great value... book early though and get a window seat as it overlooks the Airport and Runway.
August 24, 2013
Rated 5.0 out of 5.0 by ej2401 Nice Hotel
Stayed here for two nights on 18th-19th August, this was a short break for my wife’s birthday. The reception welcome was really friendly, gave us a good feeling about the hotel. We had room 408 which was an excucutive room, really nice it overlooked the runway (fantastic view) you could not hear any noise from the airport, room itself was spacious and clean, tea/coffee making, hairdryer, iron, and large wall mounted TV. Well pleased. Breakfast is buffet which was excellent, you do have to order your eggs from your waitress as these are cooked fresh for you just how you like them. Evening meal in the 1935 restaurant was again excellent, this particular night was my wife’s B/day and restaurant staff could not do enough for us, they even placed a candle on the cheesecake and sang happy birthday to her. If you want to go to the coast the no: 9 bus stops just across the road to the hotel, takes about 10 minutes. We would defiantly stay at this hotel again.
August 23, 2013
Rated 5.0 out of 5.0 A great place for Eddie spotters
We went to this hotel so my 7 year old son could do some Eddie Stobart spotting at the airport. Perfect place. Very exciting. Room overlooked airport. Lovely room. Lovely breakfast. Lovely staff. We also had a lovely time in Southend on the pier. Would recommend this hotel to those going on holiday from airport as it is so easy just to walk to terminal. Great.
August 22, 2013
Rated 5.0 out of 5.0 by Alan704 Overnight for flight connection
Hotel was less than 5 mins walk from the airport termina. rooms were comfortable and extremely quiet considering its proximity to the airport. the view from the bar/restaurant across the airport is superb. Staff were first rate.
August 19, 2013
Rated 5.0 out of 5.0 by Margo66 We have no fault with this Hotel, everything was fantastic from start to finish.
It was a family wedding, and the two girls Hayley and Zoe, that arranged it all were outstanding. All the Staff were brilliant as well,and our Wedding was amazing which is all down to your excelliant Staff.
August 17, 2013
Rated 3.0 out of 5.0 by bevv55 HOUSEKEEPING DISGUSTING
I thought the reception staff were all very good and very helpful although at times OTT with friendliness.
The beds were uncomfortable and from the first day there was a long hair on the lamp on the desk which i informed reception about. 2nd day only 1 mug was washed and the place for teabags was left dirty too. Again i went to reception and complained about both. I was informed that there was a housekeeping meeting and they would be informed. 3rd day still the same and the cleaning staff had left their card in the slot inside and left air con on freezing cold not a nice welcome back plus hair was still there and also i had dropped some pencil shavings on the floor and they hadn't been hoovered up for two days. I had had enough and went to reception and the Operations Manager came to see me 15 minutes later - not impressive either and noted down all i had said. He phoned late that evening to offer me an upgrade on future stays (how can you say an upgrade when all you get is a sofa) or a breakfast worth £10. I am not at all amused at this especially as i was hotel services manager for the Priory Hospital Group and my dealings with this situation would have been a lot better.
August 16, 2013
Rated 5.0 out of 5.0 by DominicHeyHo The Best Hotel I've Ever Stayed In!
This Hotel is lovely, I can't really comment enough on how fantastic this place is. The Hotel is stylish, Staff are really friendly and helpful. Really lovely clean and comfy rooms ( Lovely Big Beds are so nice ) Great views from the bar over the Airport watching planes coming in. Best hotel me and my girlfriend has ever stayed in, We will book this hotel again in the near future.
August 14, 2013
Rated 4.0 out of 5.0 by Sue888 shame about the restaurant
I stayed here in readiness to catch an early flight the next morning, my husband was dropping me off so we decided we would eat in the restaurant before he left. The young gentlemen at check in was extremely courteous and helpful and a pleasure to deal with.
The restaurant had been very busy according to him but was much quieter now and he assured us we would have no problem getting a meal. We were shown to our table and our order taken and I have to say the food was excellent. I fully appreciate that the staff have been trained to make sure everything is ok however our meal was slightly spoiled by the constant interruptions to ask this. We were asked on 4 separate occasions by 4 different members of staff. After our meal and before my husband started his journey home we ordered coffee, this is where it all fell apart, we waited and waited and half an hour later were still waiting. The restaurant wasn't busy and we could see the coffee was actually made at the bar which had NO customers at all. After being constantly checked on when eating we could not catch a member of staff to chase this up until another table complained about something else at which point we told them to cancel the order we had waited long enough. It was such a shame as the service at reception and the food were really good but the service in the restaurant let it all down. But on another positive I should also say that the service at reception on check out was also very good, it was really early in the morning but the young man was very cheerful and helpful. I would definitely use the hotel again but wouldn't be so keen to eat in the restaurant.
August 14, 2013
Rated 5.0 out of 5.0 by Benbella Modern and Upbeat facility
Courteous staff and very comfortable room. It was one night but my sleep was fantastic.
August 13, 2013
Rated 5.0 out of 5.0 by airportfan Overlooks an airport and totally soundproof to outside noise.
This is absolutely true and we have been telling everyone. We had a great stay for 2 nights and would strongly recommend it to everybody. Food excellent, restaurant excellent, room excellent, staff so helpful.
August 8, 2013
Rated 5.0 out of 5.0 by Jason25 Great place and service
Fantastic stay and service. Would recommend to friends. Lovely staff.
August 6, 2013
Rated 4.0 out of 5.0 by caroga Convenient and comfortable
Newly-opened hotel within walking distance of London Southend Airport's terminal, which is being expanded. Also convenient for travelers arriving by train from London. Excellent soundproofing. Clean, comfortable room and helpful staff.
August 5, 2013
Rated 5.0 out of 5.0 by headley81 Great booking staff
The staff were wonderful.
The breakfast was fantastic.
The dinning room was child friendly.
The beds were very comfortable.
August 3, 2013
Rated 5.0 out of 5.0 by LT44 Great room and view
We enjoyed our weekend. Room great price fair, overall excellent.
August 2, 2013
Rated 5.0 out of 5.0 by nitram100 Young Staff Provide top class service
The staff at this hotel are young but they provide excellent customer service , without fail they are courteous ,friendly and efficient. Rooms are excellent, the bar area has the unique feature of overlooking the airport.
Restaurant food is good and the service excellent.
Check in was fast and efficient and I was recognised as a PC Elite member. As I had never been to this hotel before the excellent receptionist Katie explained the hotel services to me.
Special mention to Jayne just about the best hotel staff member I have come across.
August 2, 2013
Rated 2.0 out of 5.0 by Stanier TRY SOMEWHERE ELSE.
The hotel is convenient for Southend Airport, it is about 150 metres away.
We have stayed in this hotel twice before and were hoping for a good stay this time around.
We were allocated room 412. The room was clean and modern with interesting views over the airfield.
When we tried the bed within Rm 412, the mattress was tired and sagging in the middle and offered no support. We checked the turn label on the mattress and it had not been turned since April 2013 (perhaps).
We contacted reception and they in turn contacted the Duty Manager. The Manager and I then tried room 413, mattress not turned since January 2013 and was sagging. Room 414 was also checked, the mattress again was not turned since April 2013 and was sagging. Finally room 415, mattress in room 415 had not been turned since April 2013, but was in better condition than the other rooms. We chose to stay in Rm 415, to our error.
We awoke at 2am with neck and back pain. The only relief we had was to sleep on the floor.
During this exercise of moving rooms we were supported by the Receptionist and the Duty Manager. Well done to them.
I cannot recommend this hotel.
July 30, 2013